Update on No Boot and CPU Damage incidents on AMD Platform with ASRock motherboards



 ASRock News:

TAIPEI, Taiwan, 25th March, 2025 - We are aware of a number of cases where some AMD CPUs have boot issues with specific BIOS versions, and case with ASRock motherboard involving damaged CPU. We are taking these incidents seriously and have reached out to many of the affected users to gather information. We have obtained some of the motherboards for thorough inspection.

1. A retrieved motherboard was in a system where the CPU showed burn damage. When inspecting this motherboard, we found that the motherboard does not have obvious damage nor burn marks around the VRM area. Measurements of the motherboard are also within spec. After cleaning and removing debris from the CPU socket, without further repair, the motherboard can boot up successfully with original onboard BIOS. It also passed long-term stress tests.

2. With some BIOS versions, we have noticed some systems are not being able to boot with random 9000-series CPUs. BIOS 3.20 fixes this issue by improving memory compatibility.

The release of BIOS 3.20 is not related to the CPU damage issue. All BIOS versions including earlier iterations will not cause CPU damage.

If you are facing any trouble, please reach out to us via the support form on our website.

Socket cleaning, before/after

Update on No Boot & CPU Damage incidents on AMD Platform


Motherboard is able to boot up with the original BIOS

Update on No Boot & CPU Damage incidents on AMD Platform



 Source:

ASRock > News

www.asrock.com www.asrock.com
 
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When zooming the photo of the socket damage it certainly appears those pins are damaged somehow.
 

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    I'm a computer enthusiast so have quite a few systems that I run. More like an advanced hobby.
Kinda looks like some pads from the CPU came off and are stuck to the MB socket.
 

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    Win 11 Pro 24H2 26100.4351
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    Intel® Core™ i7-14700F
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    ASUS TUF Z690-PLUS WIFI BIOS v4301
    Memory
    G.SKILL Ripjaws S5 Series 64GB (2 x 32GB) DDR5
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    MSI GeForce RTX 3060 Ventus 2X 12GB OC
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    Sound Blaster AE-5 Plus
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    ASUS TUF Gaming 27" 2K HDR Gaming
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    2560 x 1440
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    Samsung 990 Pro 1TB NVMe (Win 11 24H2)
    SK hynix P41 500GB NVMe (24H2 VHDX)
    SK hynix P41 2TB NVMe (x3)
    Crucial P3 Plus 4TB
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    Corsair RM850x Shift
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    Antec Dark Phantom DP502 FLUX
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    Noctua NH-U12A chromax.black + 7 Phantek T-30's
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    Logitech MK 320
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    Windows 11 24H2 26100.4351 (VHDX)
    On System One (Dual Boot)
  • Operating System
    Win 11 Pro 24H2 26100.4351
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self Built
    CPU
    Intel Core i7-11700F
    Motherboard
    Asus TUF Gaming Z590 Plus WiFi
    Memory
    64 GB DDR4
    Graphics card(s)
    EVGA GeForce RTX 2060
    Sound Card
    SoundBlaster Audigy Fx V2
    Monitor(s) Displays
    Samsung F27T350
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 980 Pro 1TB
    Samsung 970 EVO Plus 2TB
    Samsung 870 EVO 500GB SSD
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    Corsair HX750
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    Cougar MX330-G Window
    Cooling
    Hyper 212 EVO
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    350Mbps
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My Computers

System One System Two

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    Windows 11 Pro for Workstations
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom self build
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
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    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING (11GB GDDR5X)
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    Integrated Digital Audio (S/PDIF)
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    2 x Samsung Odyssey G75 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3 wall mounted
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gbps Download and 35 Mbps Upload
    Browser
    Chrome and Edge
    Antivirus
    Microsoft Defender
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    CyberPower CP1500PFCLCD
    Galaxy S23 Plus phone
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Surface Laptop 7 Copilot+ PC
    CPU
    Snapdragon X Elite (12 core) 3.42 GHz
    Memory
    16 GB LPDDR5x-7467 MHz
    Monitor(s) Displays
    15" HDR
    Screen Resolution
    2496 x 1664
    Hard Drives
    1 TB SSD
    Internet Speed
    Wi-Fi 7 and Bluetooth 5.4
    Browser
    Chrome and Edge
    Antivirus
    Microsoft Defender
Sounds like a similar issue to the Intel Raptor Lake processors with their BIOS updates. I think my two machines got three BIOS updates in quick succession for that issue.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2, Build 26100.4351, Experience Pack 1000.26100.107.0
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Brew
    CPU
    Intel Core i5 14500
    Motherboard
    Gigabyte B760M G P WIFI
    Memory
    64GB DDR4
    Graphics Card(s)
    GeForce RTX 4060
    Sound Card
    Chipset Realtek
    Monitor(s) Displays
    LG 45" Ultragear, Acer 24" 1080p
    Screen Resolution
    5120x1440, 1920x1080
    Hard Drives
    Crucial P310 2TB 2280 PCIe Gen4 3D NAND NVMe M.2 SSD (O/S)
    Silicon Power 2TB US75 Nvme PCIe Gen4 M.2 2280 SSD (backup)
    Crucial BX500 2TB 3D NAND (2nd backup)
    External off-line backup Drives: 2 NVMe 4TB drives in external enclosures
    PSU
    Thermaltake Toughpower GF3 750W
    Case
    LIAN LI LANCOOL 216 E-ATX PC Case
    Cooling
    Lots of fans!
    Keyboard
    Microsoft Comfort Curve 2000
    Mouse
    Logitech G305
    Internet Speed
    Verizon FiOS 1GB
    Browser
    Firefox
    Antivirus
    Malware Bytes & Windows Security
  • Operating System
    Windows 11 Pro 24H2, Build 26100.4351 Experience Pack 1000.26100.107.0
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Brew
    CPU
    Intel Core i5 14400
    Motherboard
    Gigabyte B760M DS3H AX
    Memory
    32GB DDR5
    Graphics card(s)
    Intel 700 Embedded GPU
    Sound Card
    Realtek Embedded
    Monitor(s) Displays
    27" HP 1080p
    Screen Resolution
    1920x1080
    Hard Drives
    Crucial P310 2TB 2280 PCIe Gen4 eD NAND PCIe SSD
    Samsung EVO 990 2TB NVMe Gen4 SSD
    Samsung 2TB SATA SSD
    PSU
    Thermaltake Smart BM3 650W
    Case
    Okinos Micro ATX Case
    Cooling
    Fans
    Mouse
    Logitech G305
    Keyboard
    Microsoft Comfort Curve 2000
    Internet Speed
    Verizon FiOS 1GB
    Browser
    Firefox
    Antivirus
    Malware Bytes & Windows Security
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