Solved Updated BIOS - now can't log in to windows??


Burgurne

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Greetings.
Today I updated my BIOS om my mobo, loaded default settings, saved and then boot. When I got to the login screen, I was met by a text saying that my PIN-code was not available due to some security change in the PC. "Click here to reconfigure PIN-code". But when I did that a small windows opened saying, that I have to use an app from Microsoft Store to do this. There I could select YES or NO, but nomatter what I choose, the small windows just shut down, and nothing happened. No change of changing login method, or change user. After trying what I could think of in the BIOS "Secure Boot", I gave up and flashed the BIOS back to what it was before. "Load default setting", saving BIOS values, reboot .... Same problem. My pin-code was not available! Ok, I then booted up fra Acronis USB-key, and restored the complete boot disk, 3 small partitions and c:, and then tried to boot. But no.
Where the **** is this saved? I flashed back to old BIOS, I restored the complete boot-drive (not just c:), and yet it says, that my PIN-code is not available.
How can I make this Windows 11 good again? Does this mean, that it is not possible to flash a new BIOS in Windows 11? (I have not done that since Windows 10)

Please help
 
Windows Build/Version
22000,348

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Homebuild
    CPU
    Core i5 14600K
    Motherboard
    ASUS PRIME z790-A WiFi
    Memory
    Corsair Vengeance DDR5-5600 - 32GB - CL36
    Graphics Card(s)
    MSI RTX 3090 GamerX Trio
    Sound Card
    SoundBlaster AE5
    Monitor(s) Displays
    ASUS ROG PG32UQ
    Screen Resolution
    3840x2160p
    Hard Drives
    Samsung 970 EVO NVMe 500Gbyte
    Adata XPG GAMMIX S11 Pro 1Tbyte
    Adata XPG GAMMIX S11 Pro 2Tbyte
    Hitachi 8Tbyte HDD
    PSU
    RIOTORO Enigma G2 PSU 850W 80+ Gold FM
    Case
    Fractal R5 Black Edition
    Cooling
    Noctua NH15D
    Keyboard
    Logitech G915 LightSpeed
    Mouse
    Logitecg G900 LightSpeed
    Internet Speed
    1000/1000
    Browser
    Chrome
    Antivirus
    BitDefender
    Other Info
    Mostly build for gaming.
If you have a TPM (firmware or hardware), I believe that the Windows PIN is stored there. Updating the BIOS may clear the PIN from a firmware TPM.

You might click on the "I forgot my PIN" option on the login screen. If you don't have the password for your Microsoft account, things may get complicated.
 

My Computers

System One System Two

  • OS
    Windows 11 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Amd Threadripper 7970X
    Motherboard
    Gigabyte TRX50 Aero D
    Memory
    128GB (4 X 32) Kingston DDR5 5200 (RDIMM)
    Graphics Card(s)
    Gigabyte RTX 4090 OC
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Philips 27E1N8900 OLED
    Screen Resolution
    3840 X 2160 @ 60Hz
    Hard Drives
    Crucial T700 2TB M.2 NVME SSD
    WD 4TB Blue SATA SSD
    Seagate 18TB IronWolf Pro
    PSU
    eVGA SuperNOVA 1600 GT
    Case
    Lian Li 011 Dynamic Evo XL
    Cooling
    Alphacool Eisbaer Pro Aurora 360, with 3 Phanteks T30 fans
    Keyboard
    Logitech K120 (wired)
    Mouse
    Logitech M500s (wired)
    Internet Speed
    1200 Mbps
  • Operating System
    windows 11 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-13900K
    Motherboard
    Asus RoG Strix Z690-E
    Memory
    64GB G.Skill DDR5-6000
    Graphics card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Asus PA329C
    Screen Resolution
    3840 X 2160 @60Hz
    Hard Drives
    WDC SN850 1TB
    8 TB Seagate Ironwolf
    4TB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Lian Li 011 Dynamic Evo
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Mouse
    Logitech M500s (wired)
    Keyboard
    Logitech K120 (wired)
If you installed Windows 11 with the TPM in the BIOS and put the PIN, it must work normally, if you upgraded the BIOS, then when you restart the computer in the BIOS, the TPM must be turned on that I did not have a PIN to enter the windows, re-entering the BIOS set the TPM and everything is fine
 

My Computer

System One

  • OS
    Win11 PRO
    Computer type
    PC/Desktop
    Manufacturer/Model
    AsRock
    CPU
    Ryzen Threadripper 1920x
    Motherboard
    AsRock Fatal1ty
    Memory
    Hyperx 32GB 3600Mhz
    Graphics Card(s)
    Asus GeForce TURBO RTX 2080Ti 11GB
    Sound Card
    matheboard and Logitech G933 Gaming Headset
    Monitor(s) Displays
    ASUS 28"
    Screen Resolution
    3840 x 2160
    Hard Drives
    ssd m2 970, 960, ssd 840 EVO 1TB, 4 x 4TB HDD
    PSU
    corsair 1200W
    Case
    big tower
    Cooling
    corsair H150IPro
    Keyboard
    logitech k800
    Mouse
    logitech G603
    Internet Speed
    download 200 Mbps upload 100 Mbps
    Browser
    Maxthon
    Antivirus
    avira
If you installed Windows 11 with the TPM in the BIOS and put the PIN, it must work normally, if you upgraded the BIOS, then when you restart the computer in the BIOS, the TPM must be turned on that I did not have a PIN to enter the windows, re-entering the BIOS set the TPM and everything is fine

Good post.

That may be correct.

I thought that the defaults were changed under newer BIOSes, intended for 11, but it's certainly worth a check. If the device security settings are off, turning them back on may avoid having to jump through more hoops.
 

My Computers

System One System Two

  • OS
    Windows 11 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Amd Threadripper 7970X
    Motherboard
    Gigabyte TRX50 Aero D
    Memory
    128GB (4 X 32) Kingston DDR5 5200 (RDIMM)
    Graphics Card(s)
    Gigabyte RTX 4090 OC
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Philips 27E1N8900 OLED
    Screen Resolution
    3840 X 2160 @ 60Hz
    Hard Drives
    Crucial T700 2TB M.2 NVME SSD
    WD 4TB Blue SATA SSD
    Seagate 18TB IronWolf Pro
    PSU
    eVGA SuperNOVA 1600 GT
    Case
    Lian Li 011 Dynamic Evo XL
    Cooling
    Alphacool Eisbaer Pro Aurora 360, with 3 Phanteks T30 fans
    Keyboard
    Logitech K120 (wired)
    Mouse
    Logitech M500s (wired)
    Internet Speed
    1200 Mbps
  • Operating System
    windows 11 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-13900K
    Motherboard
    Asus RoG Strix Z690-E
    Memory
    64GB G.Skill DDR5-6000
    Graphics card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Asus PA329C
    Screen Resolution
    3840 X 2160 @60Hz
    Hard Drives
    WDC SN850 1TB
    8 TB Seagate Ironwolf
    4TB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Lian Li 011 Dynamic Evo
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Mouse
    Logitech M500s (wired)
    Keyboard
    Logitech K120 (wired)
Normally the keys held in the TPM are not cleared with a BIOS update, you would have to specifically choose to clear/ reset the TPM, also loading BIOS defaults should not clear the TPM keys either, unless there is an option listed to include that function while setting defaults.
Disabling the TPM would of course prevent Windows from checking the validity of security keys held there and cause boot/ login issues.
 

My Computer

System One

  • OS
    Windows 11 Pro 22H2, build: 22621.521
    Computer type
    PC/Desktop
    Manufacturer/Model
    Scan 3XS Custom 1700
    CPU
    Intel i7-12700K 3.6GHz Base (5.0GHz Turbo)
    Motherboard
    Asus ProArt Creator B660 D4
    Memory
    64GB DDR 3600Mhz
    Graphics Card(s)
    Asus Tuff RTX 3080 10GB OC
    Sound Card
    Onboard Realtek
    Monitor(s) Displays
    Gigabyte G32QC 32inch 16:9 curved @2560 x 1440p 165Hz Freesync Premium Pro/ Dell SE2422H 24inch 16:9 1920 x 1080p 75Hz Freesync
    Screen Resolution
    2560 x 1440p & 1920 x 1080p
    Hard Drives
    WD SN570 1TB NVME (Boot), Samsung 870QVO 1TB (SSD), SanDisk 3D Ultra 500Gb (SSD) x2, Seagate 3Tb Expansion Desk (Ext HDD), 2x Toshiba 1Tb P300 (Ext HDD)
    PSU
    Corsair RM1000X Modular
    Case
    Corsair 4000D Airflow Desktop
    Cooling
    Corsair Hydro H150i RGB Pro XT 360mm Liquid Cooler, 3 x 120mm fans, 1x Exhaust
    Keyboard
    Microsoft Ergonomic
    Mouse
    Logitech G402
    Internet Speed
    800Mbs
    Browser
    Edge Chromium
    Antivirus
    Defender, Malwarebytes
Disabling the TPM would of course prevent Windows from checking the validity of security keys held there and cause boot/ login issues.
When BIOS is updated on my motherboard, TPM gets disabled, once enabled, PIN does not work anymore (I had to reinstall).
 

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 3600 & No fTPM (07/19)
    Motherboard
    MSI B450 TOMAHAWK 7C02v1E & IFX TPM (07/19)
    Memory
    4x 8GB ADATA XPG GAMMIX D10 DDR4 3200MHz CL16
    Graphics Card(s)
    MSI Radeon RX 580 ARMOR 8G OC @48FPS (08/19)
    Sound Card
    Creative Sound Blaster Z (11/16)
    Monitor(s) Displays
    24" Philips 24M1N3200ZS/00 (05/24)
    Screen Resolution
    1920×1080@165Hz via DP1.4
    Hard Drives
    ADATA XPG GAMMIX S11 Pro SSD 512GB (07/19)
    PSU
    Seasonic M12II-520 80 Plus Bronze (11/16)
    Case
    Lian Li PC-7NB & 3x Noctua NF-S12A FLX@700rpm (11/16)
    Cooling
    CPU Cooler Noctua NH-U12S@700rpm (07/19)
    Keyboard
    HP Wired Desktop 320K + Rabalux 76017 Parker (01/24)
    Mouse
    Logitech M330 Silent Plus (04/23)
    Internet Speed
    400/40 Mbps via RouterOS (05/21) & TCP Optimizer
    Browser
    Edge & Brave for YouTube & LibreWolf for FB
    Antivirus
    NoAV & Binisoft WFC & NextDNS
    Other Info
    Backup: Hasleo Backup Suite (PreOS)
    Notifier: Xiaomi Mi Band 7 NFC (05/24)
    Headphones: Sennheiser RS170 (09/10)
    Phone: Samsung Galaxy Xcover 7 (02/24)
    2nd Monitor: AOC G2460VQ6 @75Hz (02/19)
The others are fully correct on this. Updating the BIOS can cause this.

However, I would like to highlight that it is generally a bad idea to run "load defaults" because that, alone, can definitely cause this, as it will not only reset settings but invalidate platform trust technology / TPM too.

You can still manually log in with your password and set up the PIN again.

loading BIOS defaults should not clear the TPM keys either, unless there is an option listed to include that function while setting defaults.
Correct, it should not do that. But in quite some cases, it does.

The proper behavior for this would be, when you have a separate clear security settings option just below the general load defaults one.
 

My Computers

System One System Two

Gotta bad feeling we're gonna be seeing a lot more of this....
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Made
    CPU
    AMD 2950X
    Motherboard
    ASRock X399 Fatality Pro
    Memory
    32gig DDR4 3600mhz
    Graphics Card(s)
    Water Cooled EVGA 3080TI Hybrid
    Sound Card
    Main Board
    Monitor(s) Displays
    Samsung 27 G7 QHD - Acer Predator 27 QHD
    Screen Resolution
    QHD
    Hard Drives
    1TB Nvme Sabrent Rocket 4
    2TB Nvme Samsung 970 EVO
    2TB Nvme Samsung 980 Pro
    2TB SATA Crucial MX500
    PSU
    Seasonic 1300 Platinum
    Case
    Fractal Meshify 2xl
    Cooling
    Corsair Liquid capella Elite 150
    Keyboard
    Corsair K95
    Mouse
    Logitech G502X
    Internet Speed
    50 meg
    Antivirus
    Norton 360
Loading defaults could be the issue it needs to be set as it was when working uefi, secure boot tpm and other setting may all be wrong
 

My Computer

System One

  • OS
    win 10
When you updated the BIOS the TPM was reset. You should have the option to sign-in with your password. At the log-in screen click on the key icon.
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Samsung SAM0A87 Samsung SAM0D32
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-S
    Memory
    16 MB DDR 4-2666
    Monitor(s) Displays
    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Mouse
    Logitek M185
    Keyboard
    Logitek K270
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender
I have updated bios twice in Win 11 and did not have this issue. But I never loaded default setting, either.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3880
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External +512gb Samsung m.2 sata+1tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
I have updated my BIOS 5 times under Win10 (over 3 years, mainly CPU patching) and once under Win11, each time I have had to load defaults as per the update procedure laid out by Acer, but have never used the clear keys option. The machine has always had secure boot enabled and has had the same PIN since day one, it has always worked fine after the updates.
Not once have I been locked out of Windows. I am not saying there are not BIOS out there that would clear keys when loading defaults, but that would be an extremely stupid way to write a BIOS as the TPM holds more than just the Win login info and if arbitrarily cleared would lead to a lot of unhappy and frustrated consumers.
 

My Computer

System One

  • OS
    Windows 11 Pro 22H2, build: 22621.521
    Computer type
    PC/Desktop
    Manufacturer/Model
    Scan 3XS Custom 1700
    CPU
    Intel i7-12700K 3.6GHz Base (5.0GHz Turbo)
    Motherboard
    Asus ProArt Creator B660 D4
    Memory
    64GB DDR 3600Mhz
    Graphics Card(s)
    Asus Tuff RTX 3080 10GB OC
    Sound Card
    Onboard Realtek
    Monitor(s) Displays
    Gigabyte G32QC 32inch 16:9 curved @2560 x 1440p 165Hz Freesync Premium Pro/ Dell SE2422H 24inch 16:9 1920 x 1080p 75Hz Freesync
    Screen Resolution
    2560 x 1440p & 1920 x 1080p
    Hard Drives
    WD SN570 1TB NVME (Boot), Samsung 870QVO 1TB (SSD), SanDisk 3D Ultra 500Gb (SSD) x2, Seagate 3Tb Expansion Desk (Ext HDD), 2x Toshiba 1Tb P300 (Ext HDD)
    PSU
    Corsair RM1000X Modular
    Case
    Corsair 4000D Airflow Desktop
    Cooling
    Corsair Hydro H150i RGB Pro XT 360mm Liquid Cooler, 3 x 120mm fans, 1x Exhaust
    Keyboard
    Microsoft Ergonomic
    Mouse
    Logitech G402
    Internet Speed
    800Mbs
    Browser
    Edge Chromium
    Antivirus
    Defender, Malwarebytes
I have the Asus Crosshair Hero VI Hero MB, and there is a BIOS update, but it won't take it, and i don't wanna mess with it since Win11 is running perfectly fine for me, except for a taskbar glitch
 

My Computers

System One System Two

  • OS
    Windows 11 Pro x64 23H2 v22631.3880
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built Myself in 2017
    CPU
    AMD Ryzen 1800X 8-Core @ 3.60GHz
    Motherboard
    Asus Crosshair VI Hero
    Memory
    16GB G.Skill Trident Z RGB Series
    Graphics Card(s)
    AMD Radeon RX 580 8GB GDDR5
    Sound Card
    On Board
    Monitor(s) Displays
    2 X AOC 27" , PLANAR 22"
    Screen Resolution
    1920 X 1080
    Hard Drives
    ~~~~~~~~~~~~~~~~~~~~~~~~~~
    ~ P34A60 512GB NVMe PCIe Gen3x4 M.2
    ~ 3TB WD Red HDD (extra storage)
    ~ SanDisk 250GB SSD
    ~ 2 X 1TB HDD
    ~~~~~~~~~~
    PSU
    Corsair RM850 Fully Modular (850watts)
    Case
    NZXT Phantom 630 CA-PH630-W1
    Cooling
    CORSAIR iCUE H100i RGB PRO XT
    Keyboard
    Logitech K860
    Mouse
    Logitech MX Master
    Internet Speed
    752Mbps (Download) / 537Mbps (Upload)
    Browser
    Firefox
    Antivirus
    Malwarebytes
    Other Info
    *This is my Main Computer That I use*
  • Operating System
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Asus
    CPU
    AMD A10-5700 APU @ 3.40Ghz
    Motherboard
    Asus CM1745
    Memory
    8GB
    Graphics card(s)
    AMD Radeon R7 350x GDDR5 4 GB
    Sound Card
    On Board
    Monitor(s) Displays
    Dual Monitor Setup ONN 22" Monitors
    Screen Resolution
    1920 X 1080
    Hard Drives
    ~~~~~~~~
    250GB SSD

    500GB HDD
    ~~~~~~~~
    PSU
    350Watt PSU
    Cooling
    Air Cooling
    Mouse
    MX Master
    Keyboard
    Microsoft Ergonomic 4000
    Internet Speed
    752Mbps (Download) / 537Mbps (Upload)
    Browser
    Firefox
    Antivirus
    Malwarebytes
    Other Info
    *Computer for Weather Software*
I have the Asus Crosshair Hero VI Hero MB, and there is a BIOS update, but it won't take it, and i don't wanna mess with it since Win11 is running perfectly fine for me, except for a taskbar glitch


On ASUS motherboards, you need to rename the BIOS file before you try to flash the BIOS.
 

My Computers

System One System Two

  • OS
    Win 11 Home ♦♦♦22631.3880 ♦♦♦♦♦♦♦23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE (BIOS 4702)
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Screen Resolution
    2560 x 1600
    Hard Drives
    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    DRW-24B1ST CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
    Case
    Cooler Master ATCS 840 Tower
    Cooling
    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
    Logitech Optical M-100
    Internet Speed
    300/300
    Browser
    Firefox (latest)
    Antivirus
    Bitdefender Internet Security
    Other Info
    Speakers: Klipsch Pro Media 2.1
  • Operating System
    Windows XP Pro 32bit w/SP3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® (not in use)
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
    Cooling
    ZALMAN 9500A 92mm CPU Cooler
    Mouse
    Logitech Optical M-BT96a
    Keyboard
    Logitech Classic Keybooard 200
    Internet Speed
    300/300
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 13 years?
Loading defaults could be the issue it needs to be set as it was when working uefi, secure boot tpm and other setting may all be wrong


THIS.
 

My Computers

System One System Two

  • OS
    Win 11 Home ♦♦♦22631.3880 ♦♦♦♦♦♦♦23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE (BIOS 4702)
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Screen Resolution
    2560 x 1600
    Hard Drives
    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    DRW-24B1ST CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
    Case
    Cooler Master ATCS 840 Tower
    Cooling
    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
    Logitech Optical M-100
    Internet Speed
    300/300
    Browser
    Firefox (latest)
    Antivirus
    Bitdefender Internet Security
    Other Info
    Speakers: Klipsch Pro Media 2.1
  • Operating System
    Windows XP Pro 32bit w/SP3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® (not in use)
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
    Cooling
    ZALMAN 9500A 92mm CPU Cooler
    Mouse
    Logitech Optical M-BT96a
    Keyboard
    Logitech Classic Keybooard 200
    Internet Speed
    300/300
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 13 years?
First, when this happens, there is NO other way to login. "Forgot your PIN-code"-option is not there, using another login method is not there, shifting to another user is not there. The ONLY active thing on the login screen is "Click here to reconfigure PIN-code". After reading all your posts here, I tried to change the settings in TPM save reboot into BIOS load default, save reboot into BIOS. TPM and SecureBoot are NOT affected by "load default setting". I then clean-installed Windows 11, and when it was up and running, I tried to disable TPM, and then the error came back at next boot. BUT !!!! when I here clicked on "Click here to reconfigure PIN-code", after some seconds a new window opened and let me login with my password and then make a new PIN-code.
Hmmm, it seems that my newest backup of Windows11 has an error. I then tried to take my backups backwards, and YES, a backup 3 weeks old did the same and let me login with this "new" window on the login screen. Thank you for pointing me in the right direction 🤗

But, error in my Windows 11 or not, if a BIOS update can cause this, many others will have problems, as windows 11 come with warnings "Are you SURE you want to change your PIN-code?" and some more, and I think that people not used to fiddle around with stuff like this, will back down from trying.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Homebuild
    CPU
    Core i5 14600K
    Motherboard
    ASUS PRIME z790-A WiFi
    Memory
    Corsair Vengeance DDR5-5600 - 32GB - CL36
    Graphics Card(s)
    MSI RTX 3090 GamerX Trio
    Sound Card
    SoundBlaster AE5
    Monitor(s) Displays
    ASUS ROG PG32UQ
    Screen Resolution
    3840x2160p
    Hard Drives
    Samsung 970 EVO NVMe 500Gbyte
    Adata XPG GAMMIX S11 Pro 1Tbyte
    Adata XPG GAMMIX S11 Pro 2Tbyte
    Hitachi 8Tbyte HDD
    PSU
    RIOTORO Enigma G2 PSU 850W 80+ Gold FM
    Case
    Fractal R5 Black Edition
    Cooling
    Noctua NH15D
    Keyboard
    Logitech G915 LightSpeed
    Mouse
    Logitecg G900 LightSpeed
    Internet Speed
    1000/1000
    Browser
    Chrome
    Antivirus
    BitDefender
    Other Info
    Mostly build for gaming.
Assuming we're talking about the Windows "sign in" Pins...

If you installed Windows 11 with the TPM in the BIOS and put the PIN, it must work normally, if you upgraded the BIOS, then when you restart the computer in the BIOS, the TPM must be turned on that I did not have a PIN to enter the windows, re-entering the BIOS set the TPM and everything is fine
Good post.

That may be correct.

I thought that the defaults were changed under newer BIOSes, intended for 11, but it's certainly worth a check. If the device security settings are off, turning them back on may avoid having to jump through more hoops.

Actually, the pin is stored in Windows and has nothing to do with TPM use. Nor would a BIOS reset, or update change/reset it.

The pin is specifically stored here: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc.


Also - What Is the Ngc Folder in Windows 10?

The folder is created when you create your login credentials. It is a protected folder and requires permission to open it. Anyway, in my experience with BIOS resets/updates (updating my BIOS after this post), I've never had to reset or re-create a PIN. We'll, see if this is still true :wink:
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 (Build 22631.3296)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel i9-9900K
    Motherboard
    Gigabyte Aorus Z390 Xtreme
    Memory
    32G (4x8) DDR4 Corsair RGB Dominator Platinum (3600Mhz)
    Graphics Card(s)
    Radeon VII
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    NEC PA242w (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    5 Samsung SSD drives: 2X 970 NVME (512 & 1TB), 3X EVO SATA (2X 2TB, 1X 1TB)
    PSU
    EVGA Super Nova I000 G2 (1000 watt)
    Case
    Cooler Master H500M
    Cooling
    Corsair H115i RGB Platinum
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3
    Internet Speed
    500mb Download. 11mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, music, school.
  • Operating System
    Win 10 Pro 22H2 (build 19045.2130)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Built
    CPU
    Intel i7-7700K
    Motherboard
    Gigabyte GA-Z270X-GAMING 8
    Memory
    32G (4x8) DDR4 Corsair Dominator Platinum (3333Mhz)
    Graphics card(s)
    AMD Radeon R9 Fury
    Sound Card
    Onboard (Creative Sound Blaster certified ZxRi)
    Monitor(s) Displays
    Dell U2415 (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    3 Samsung SSD drives: 1x 512gig 950 NVMe drive (OS drive), 1 x 512gig 850 Pro, 1x 256gig 840 Pro.
    PSU
    EVGA Super Nova 1000 P2 (1000 watt)
    Case
    Phantek Enthoo Luxe
    Cooling
    Corsair H100i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech MK 710
    Internet Speed
    100MB
    Browser
    Edge Chromium
    Antivirus
    Windows Security
    Other Info
    This is my backup system.
First, when this happens, there is NO other way to login. "Forgot your PIN-code"-option is not there, using another login method is not there, shifting to another user is not there. The ONLY active thing on the login screen is "Click here to reconfigure PIN-code". After reading all your posts here, I tried to change the settings in TPM save reboot into BIOS load default, save reboot into BIOS. TPM and SecureBoot are NOT affected by "load default setting". I then clean-installed Windows 11, and when it was up and running, I tried to disable TPM, and then the error came back at next boot. BUT !!!! when I here clicked on "Click here to reconfigure PIN-code", after some seconds a new window opened and let me login with my password and then make a new PIN-code.
Hmmm, it seems that my newest backup of Windows11 has an error. I then tried to take my backups backwards, and YES, a backup 3 weeks old did the same and let me login with this "new" window on the login screen. Thank you for pointing me in the right direction 🤗

But, error in my Windows 11 or not, if a BIOS update can cause this, many others will have problems, as windows 11 come with warnings "Are you SURE you want to change your PIN-code?" and some more, and I think that people not used to fiddle around with stuff like this, will back down from trying.
I still think that the TPM in the BIOS got reset or corrupted when you did the BIOS update. The main thing is that you were able to solve your problem. I've only experienced a pin number problem on my old Acer Spin laptop. Sometimes the pin number wouldn't be recognized and I would have to log-in with my password. I finally solved it by going into the BIOS and clearing the TPM. After that all I had to do was reset my pin number in my MS account.
 

My Computers

System One System Two

  • OS
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Samsung SAM0A87 Samsung SAM0D32
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-S
    Memory
    16 MB DDR 4-2666
    Monitor(s) Displays
    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Mouse
    Logitek M185
    Keyboard
    Logitek K270
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender
Assuming we're talking about the Windows "sign in" Pins...




Actually, the pin is stored in Windows and has nothing to do with TPM use. Nor would a BIOS reset, or update change/reset it.

The pin is specifically stored here: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc.


Also - What Is the Ngc Folder in Windows 10?

The folder is created when you create your login credentials. It is a protected folder and requires permission to open it. Anyway, in my experience with BIOS resets/updates (updating my BIOS after this post), I've never had to reset or re-create a PIN. We'll, see if this is still true :wink:
If the pin number isn't saved in the BIOS why did clearing the TPM in the BIOS on my Acer laptop solve my problem?
 

My Computers

System One System Two

  • OS
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Samsung SAM0A87 Samsung SAM0D32
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-S
    Memory
    16 MB DDR 4-2666
    Monitor(s) Displays
    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Mouse
    Logitek M185
    Keyboard
    Logitek K270
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender
If the pin number isn't saved in the BIOS why did clearing the TPM in the BIOS on my Acer laptop solve my problem?
I have no idea since I didn't troubleshoot your laptop. But I know for fact, that when my Lenovo ThinkPad Yoga X1, or Asus Zenbook Prime gets/got a BIOS update my Pin didn't change or get wiped.

The fact is Windows puts the login credentials in an Ngc folder on the OS. That that folder isn't wiped away or altered after a BIOS update or reset. If you need a deep dive white paper on the how's and why's, I'm afraid I don't have that. It's all black box to me.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 (Build 22631.3296)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel i9-9900K
    Motherboard
    Gigabyte Aorus Z390 Xtreme
    Memory
    32G (4x8) DDR4 Corsair RGB Dominator Platinum (3600Mhz)
    Graphics Card(s)
    Radeon VII
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    NEC PA242w (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    5 Samsung SSD drives: 2X 970 NVME (512 & 1TB), 3X EVO SATA (2X 2TB, 1X 1TB)
    PSU
    EVGA Super Nova I000 G2 (1000 watt)
    Case
    Cooler Master H500M
    Cooling
    Corsair H115i RGB Platinum
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3
    Internet Speed
    500mb Download. 11mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, music, school.
  • Operating System
    Win 10 Pro 22H2 (build 19045.2130)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Built
    CPU
    Intel i7-7700K
    Motherboard
    Gigabyte GA-Z270X-GAMING 8
    Memory
    32G (4x8) DDR4 Corsair Dominator Platinum (3333Mhz)
    Graphics card(s)
    AMD Radeon R9 Fury
    Sound Card
    Onboard (Creative Sound Blaster certified ZxRi)
    Monitor(s) Displays
    Dell U2415 (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    3 Samsung SSD drives: 1x 512gig 950 NVMe drive (OS drive), 1 x 512gig 850 Pro, 1x 256gig 840 Pro.
    PSU
    EVGA Super Nova 1000 P2 (1000 watt)
    Case
    Phantek Enthoo Luxe
    Cooling
    Corsair H100i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech MK 710
    Internet Speed
    100MB
    Browser
    Edge Chromium
    Antivirus
    Windows Security
    Other Info
    This is my backup system.
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