USB 3.0 recognized as 2.0

Wanted

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Hello everyone,

I wanted to share some issues that I have with my USB Flash drive. When I put it in the USB port (I have two USB 3.0 Ports) it shows the following message:

1637500688802.png

Flash drive: BAR Plus USB 3.1 Flash Drive 256GB
What I've tested so far:
  • Updated my drivers/bios from the Lenovo's website
  • Updated my Windows 11 via the Windows Update
  • Reinstalled/Deinstalled the following driver under this section
1637500832330.png
  • Checked for faulty ports from the Lenovo Diagnostics
  • Checked the ports with usb port speed tool, which says I am capable of doing USB 3.0 speeds

Code:
=========================== USB Port3 ===========================

Connection Status        : 0x00 (No device is connected)
Port Chain               : 2-3
Properties               : 0x0F
IsUserConnectable       : yes
PortIsDebugCapable      : yes
PortHasMultiCompanions  : yes
PortConnectorIsTypeC    : yes
ConnectionIndex          : 0x03 (Port 3)
CompanionIndex           : 0
CompanionHubSymLnk      : USB#ROOT_HUB30#4&2e344c8f&2&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
CompanionPortNumber     : 0x04 (Port 4)
-> CompanionPortChain   : 1-4

SupportedUsbProtocols    : 0x04
Usb110                  : 0 (no, port not supports USB 1.1) -> but Companion Port 1-4 does
Usb200                  : 0 (no, port not supports USB 2.0) -> but Companion Port 1-4 does
Usb300                  : 1 (yes, port supports USB 3.0)
ReservedMBZ             : 0x00

The report from USB Tree View:

1637501090665.png
Searched for similar issues in Google, but everything suggested so far it's not working. The funniest thing is that when I put the USB flash drive on another machine which is having Windows 11 Pro (the same version) - it works just fine and it gets the speed of the usb flash drive.

The only think that I've found as a difference between the USB RootHUB Drivers from the working PC and mine:

1637501399826.png
The PC that having USB Flash drive @ full speed

1637501366543.png
My Laptop that is limiting the USB to 2.0 speed only.

Can someone suggest me what it could be done in order to resolve this issue? I am really struggling as I've bought this usb flash drive for its speed specifically.

My laptop's Windows version:

1637501546065.png
 
Windows Build/Version
Windows 11 Pro 64-bit (10.0, Build 22000) (22000.co_release.210604-1628)

My Computer

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    Lenovo P1 Extreme Gen 2
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    Intel(R) Core(TM) i7-9850H CPU @ 2.60GHz (12 CPUs)
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    64GB DDR-4
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Anibor_11

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I don´t know what the problem is.
I use several Samsung Bar UFDs, no problems.
In my Lenovo ThinkPad laptop with Windows 11 , the driver shows as 10.0.22000.1. Note that is is a 10G (10 gigabits/s port, Gen. 2). The driver for a USB 3.0 port (5 gigabits/s, Gen. 1) is 10.0.22000.65, in my case.
 

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iko22

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Hello Wanted, welcome to Eleven Forums.

The answer is in the Summary section of your USB TreeView screenshot:
USB Stick made by Silicon Motion, Taiwan.
Device Max Speed is "SuperSpeed", which is USB 3.0
Port Maximum Speed is "High-Speed", which is USB 2.
So, according to USB TreeView, the USB Port is limiting the speed of the Flash Drive. This limitation is confirmed in your Flash Drive Plug n Play Message.

USB TreeView also Confirms your Computer's USB 2 Port supports USB 3.0.
There could be two reasons why the Port is not performing as USB 3.0:
1) Flash Memory stick could be plugged into wrong port. (USB 2 Ports are Black coloured plastic, USB 3 Ports are Blue coloured plastic.)
2) USB 3 support may not be switched on in BIOS.
So, it is likely that, you need to either switch the port that the device is plugged into, and/or you need to switch on USB 3.0 support in the Laptops BIOS.
 

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iko22

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@Wanted , is the Flash Memory connected directly to the computer, or is it connected to an external USB Hub? Maybe you need to connect the device directly to the Computer Port to benefit.
 

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Dru2

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@Wanted,

Based on the images you provided there are no issues in Device Manager, so all is good there. That said, are you plugging the drive directly into the USB port or are you using a hub or extension cable?

Edit: I see @iko22 asked the same question.
 

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    Win 11 Pro Dev build 22454.1000
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wordsworth

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The report from USB Tree View:

View attachment 14228
What stands out to me is in the Summary, "USB Version 2.10." Here is a Tenforums thread on something similar so the problem may go back to Win 10. See if you can find and update the driver for the device.

Try the idea in Post #22 of the above thread.
 

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Wanted

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Hi, guys,

Thank you for your replies. What I am about to do is to read the thread, that was shown to me. Regarding your questions:
There are NO usb 2.0 in this laptop
The USB Flash drive is connected directly to the laptop /without any extensions, HUBs, etc/
Those ports and the USB drive were working just fine on Windows 10, achieving speed of 100-104 MB/s. Now it won't go beyond 29-30MB/s. The most ironic thing is I didn't changed anything, but to upgrade from Windows 10 to Windows 11. I am not sure what driver I need to search for in order to test ?
Should I look up for the generic one, which is regarding RootHUB, the Intel one, or something else?

Best Regards,


W.
 

My Computer

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  • Operating System
    Windows 11 Pro 64-bit (10.0, Build 22000)
    Computer type
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    Lenovo P1 Extreme Gen 2
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    Intel(R) Core(TM) i7-9850H CPU @ 2.60GHz (12 CPUs)
    Memory
    64GB DDR-4
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    Intel(R) UHD Graphics 630 NVIDIA Quadro T2000
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Dru2

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Hi, guys,

The USB Flash drive is connected directly to the laptop /without any extensions, HUBs, etc/
Those ports and the USB drive were working just fine on Windows 10, achieving speed of 100-104 MB/s. Now it won't go beyond 29-30MB/s. The most ironic thing is I didn't changed anything, but to upgrade from Windows 10 to Windows 11. I am not sure what driver I need to search for in order to test ?
Please be aware that transfer/USB speeds can vary wildly depending on what's going on in the background of a machine, the file size and type. All sorts of things can influence USB/transfer speeds, and why manufacturers advertising USB/transfer speeds use the phrase "up to" instead of "guaranteed" speed.

The bottom line is there are too many variables that can influence transfer speeds, and not much you can do about it. One minute you might get 1000 meg per second, the next instance it might drop to 50-60 per second. That the nature of the beast.

That said, if you're getting that "can transfer faster on USB 3" message that's concerning. Just saying keep in mind transfer speeds aren't always consistent.
 

My Computers

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  • Operating System
    Windows 11 Pro 21H2 (22000.318)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel i9-9900K
    Motherboard
    Gigabyte Aorus Z390 Xtreme
    Memory
    32G (4x8) DDR4 Corsair RGB Dominator Platinum (3600Mhz)
    Graphics Card(s)
    Radeon VII
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    NEC PA242w (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    5 Samsung SSD drives: 2X 970 NVME (512 & 1TB), 3X EVO SATA (2X 2TB, 1X 1TB)
    PSU
    EVGA Super Nova I000 P2 (1000 watt)
    Case
    Cooler Master H500M
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    Logitech Craft
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    Internet Speed
    100mb
    Browser
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    System used for gaming, photography, audiophile media center, work.
  • Operating System
    Win 11 Pro Dev build 22454.1000
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkPad Yoga X1
    CPU
    Intel i7-7600U
    Motherboard
    Intel
    Memory
    16igg
    Graphics card(s)
    Intel HD 620
    Sound Card
    Onboard
    Monitor(s) Displays
    14.0 WQHD OLED Touch
    Screen Resolution
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    Hard Drives
    1TB NVMe Drive (OEM)
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Wanted

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Please be aware that transfer/USB speeds can vary wildly depending on what's going on in the background of a machine, the file size and type. All sorts of things can influence USB/transfer speeds, and why manufacturers advertising USB/transfer speeds use the phrase "up to" instead of "guaranteed" speed.

The bottom line is there are too many variables that can influence transfer speeds, and not much you can do about it. One minute you might get 1000 meg per second, the next instance it might drop to 50-60 per second. That the nature of the beast.

That said, if you're getting that "can transfer faster on USB 3" message that's concerning. Just saying keep in mind transfer speeds aren't always consistent.
I am fully aware of the speed could vary, nevertheless I am testing with the same file as always. I am getting always the same speed with that file on machine 1, however im getting slow speed on machine 2. Also, when I open the task manager on the marked spot below, when it comes to writing with 29MB it floods the channel with 100%, which means that the USB flash drive couldn't handle more than 29MB/s.
Well I know for sure that isn't true, as having the writing of the same file of other machines it writes is with 100MB/s and it's showing 100%, while writing with 100MB/s.
It doesn't matter if I hit 98/100/104 MB or less. It does matter to me, that same flash drive on two machines with the same OS - one is writing as much as the USB drive can, the other one caps it to 29, just because
 

My Computer

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  • Operating System
    Windows 11 Pro 64-bit (10.0, Build 22000)
    Computer type
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    Manufacturer/Model
    Lenovo P1 Extreme Gen 2
    CPU
    Intel(R) Core(TM) i7-9850H CPU @ 2.60GHz (12 CPUs)
    Memory
    64GB DDR-4
    Graphics Card(s)
    Intel(R) UHD Graphics 630 NVIDIA Quadro T2000
    Screen Resolution
    1920x1080

wordsworth

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Hi, guys,

Thank you for your replies. What I am about to do is to read the thread, that was shown to me. Regarding your questions:
There are NO usb 2.0 in this laptop
The USB Flash drive is connected directly to the laptop /without any extensions, HUBs, etc/
Those ports and the USB drive were working just fine on Windows 10, achieving speed of 100-104 MB/s. Now it won't go beyond 29-30MB/s. The most ironic thing is I didn't changed anything, but to upgrade from Windows 10 to Windows 11. I am not sure what driver I need to search for in order to test ?
Should I look up for the generic one, which is regarding RootHUB, the Intel one, or something else?

Best Regards,


W.
You can check your drivers in Device Manager and I'd probably select off the View menu to see Devices by connection; pretty much though Windows will likely, if you try to update the driver, inform you that the best driver is installed so likely not an avenue to take although you can look for Intel USB 3.0 extensible drivers.

Since this is a laptop are you running it plugged in, or off the battery? Try shutting it down and then running it plugged in.
 
Last edited:

My Computers

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  • Operating System
    Windows 11 Pro
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    PC/Desktop
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    Wordsworth 10000
    CPU
    Core i7 10700K 3.8 GHz
    Motherboard
    Asus ROG Strix Z590-A Gaming Wifi
    Memory
    Corsair Vengeance LPX DDR4 32GB 3200MHz
    Graphics Card(s)
    Asus Radeon RX480 Strix 8GB
    Sound Card
    Asus Xonar DSX
    Monitor(s) Displays
    HP 2709m
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 980 Pro M.2 SSD 500GB; Samsung 980 M.2 SSD 1TB
    PSU
    Thermaltake Toughpower Grand Platinum 850W
    Case
    Fractal Design Meshify 2
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    Microsoft Natural Ergo 4000
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    Other Info
    Klipsch Promedia 5.1 THX
    Asus External Blu-Ray 16D1X-USB 3.0
  • Operating System
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Wordsworth 6000
    CPU
    Core i7 6700K 4.0 GHz
    Motherboard
    Asus Z170 Pro
    Memory
    Corsair Vengeance LPX DDR4 32GB 3000MHz
    Graphics card(s)
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    Asus Xonar SE
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    HP X24ih
    Screen Resolution
    1920x1080
    Hard Drives
    Intel 760p M.2 SSD 500GB; Intel 540 SSD 480GB; Intel 335 SSD 240GB
    PSU
    Thermaltake Toughpower GF1 750W
    Case
    Lian Li PC-B70
    Cooling
    CPU- Noctua NH-D15; GPU-Stock; Case-Noctua Chromax 2x140, 2x120
    Mouse
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    Other Info
    HP bd 340
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    Klipsch R-100SW (2)

glasskuter

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he computer does not have USB 2.0 ports, which are obsolete.
Vendors disagree that 2.0 is obsolute, the reason being power, and power matters. The universal serial bus is not only a method of transferring data but power as well. Each type of port has different power output. Any increase in data rate comes with an increase in bus power. 2.0 ports are still being installed on new machines since things like mice, keyboards, and wired printers do not need additional power, whereas high speed data transfer devices do. On new laptops which have a limited number of usb ports, having only usb 3.0 ports is becoming the norm since they are backward compatible, but not so on PCs. I have a brand new Dell Optiplex which has both USB 3.2 and USB 2.0 ports, both front and back.
 

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  • Operating System
    Windows 11 Pro 21H2 2200.348
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    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900
    Memory
    32 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 ssd 1 tb hdd
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    500w
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    MT
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    Dell Premium
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    Logitech wired
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    System #2 Dell Optiplex 9020 i7
  • Operating System
    Windows 10 Pro 21H1
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    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 Q470 chipset
    Memory
    16 gb
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd

glasskuter

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I forgot to add this to my previous post. Some time ago, I had an older PC that had usb 3.0 ports using Intel drivers and they worked good. Windows 10 20h2 removed all my Intel issued chipset and USB drivers and picked up Microsoft ones. After that, my usb 3.0 devices operated poorly. Like you I struggled with it for months. No matter what I tried, I could not install the Intel chipset driver package. Always got the cliche "best driver is already installed message." I sought help from folks on TenForum, trying multiple solutions along the way. I was finally given a solution that fixed my problem at the time. However, when 21H1 came out it again reverted back to the Microsoft drivers. My post regarding this is here
It is a lengthy thread with a lot of suggestions so maybe one will work for your problem. Read the entire thread as I acknowledge the one that worked for me farther down into the thread as well as warnings involved in the process. Good luck.
 

My Computers

System One System Two

  • Operating System
    Windows 11 Pro 21H2 2200.348
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900
    Memory
    32 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 ssd 1 tb hdd
    PSU
    500w
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    MT
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    Dell Premium
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    Logitech wired
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    Logitech wireless
    Browser
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    Other Info
    System #2 Dell Optiplex 9020 i7
  • Operating System
    Windows 10 Pro 21H1
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 Q470 chipset
    Memory
    16 gb
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd

Dru2

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2.0 ports are still being installed on new machines since things like mice, keyboards, and wired printers do not need additional power, whereas high speed data transfer devices do.
There's also the fact that some older device can't run on USB 3 ports. Though USB 3.0 is backwards compatible, some old legacy devices have issues running on a USB 3.0 port. And the pin layouts are different between 2.0 and 3.0 ports.

That said, I expect to see 2.0 disappear the way of the dinosaurs did since the need for them is near none.
 

My Computers

System One System Two

  • Operating System
    Windows 11 Pro 21H2 (22000.318)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel i9-9900K
    Motherboard
    Gigabyte Aorus Z390 Xtreme
    Memory
    32G (4x8) DDR4 Corsair RGB Dominator Platinum (3600Mhz)
    Graphics Card(s)
    Radeon VII
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    NEC PA242w (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    5 Samsung SSD drives: 2X 970 NVME (512 & 1TB), 3X EVO SATA (2X 2TB, 1X 1TB)
    PSU
    EVGA Super Nova I000 P2 (1000 watt)
    Case
    Cooler Master H500M
    Cooling
    Corsair H115i RGB Platinum
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 2S
    Internet Speed
    100mb
    Browser
    Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, audiophile media center, work.
  • Operating System
    Win 11 Pro Dev build 22454.1000
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkPad Yoga X1
    CPU
    Intel i7-7600U
    Motherboard
    Intel
    Memory
    16igg
    Graphics card(s)
    Intel HD 620
    Sound Card
    Onboard
    Monitor(s) Displays
    14.0 WQHD OLED Touch
    Screen Resolution
    2560 x 1440
    Hard Drives
    1TB NVMe Drive (OEM)
    PSU
    laptop
    Case
    laptop
    Cooling
    Laptop cooling
    Mouse
    Logitech MX Anywhere 2S
    Keyboard
    Laptop
    Internet Speed
    100MB
    Browser
    Edge Chromium
    Antivirus
    Windows Security

glasskuter

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@Dru2 I completely agree, but I guess manufacturers don't think we're there quite yet. This new Dell has several powershare and smartpower ports. I don't know why but they are all usb 2.0 ports. Personally, I'd much rather my PC have all usb 3 ports, and for all to have powershare and smartpower capability even if it used more power. I'd pay a little extra on my electric bill every month rather than have to select a certain port for a certain function. But Dell didn't ask me.
 

My Computers

System One System Two

  • Operating System
    Windows 11 Pro 21H2 2200.348
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900
    Memory
    32 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 ssd 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Browser
    Firefox
    Other Info
    System #2 Dell Optiplex 9020 i7
  • Operating System
    Windows 10 Pro 21H1
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 Q470 chipset
    Memory
    16 gb
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd

Wanted

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I forgot to add this to my previous post. Some time ago, I had an older PC that had usb 3.0 ports using Intel drivers and they worked good. Windows 10 20h2 removed all my Intel issued chipset and USB drivers and picked up Microsoft ones. After that, my usb 3.0 devices operated poorly. Like you I struggled with it for months. No matter what I tried, I could not install the Intel chipset driver package. Always got the cliche "best driver is already installed message." I sought help from folks on TenForum, trying multiple solutions along the way. I was finally given a solution that fixed my problem at the time. However, when 21H1 came out it again reverted back to the Microsoft drivers. My post regarding this is here
It is a lengthy thread with a lot of suggestions so maybe one will work for your problem. Read the entire thread as I acknowledge the one that worked for me farther down into the thread as well as warnings involved in the process. Good luck.
Tried the modded drivers for Intel USB 3.1 eXtensible, however I've failed with them too.
1637582328696.png
After that I've reverted them by selecting Update Driver for both and they went straight to Microsoft's ones:

1637582450366.png
I am starting to lose faith, that having USB 3.0 speeds is even possible with this version of Windows...
 

My Computer

System One

  • Operating System
    Windows 11 Pro 64-bit (10.0, Build 22000)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo P1 Extreme Gen 2
    CPU
    Intel(R) Core(TM) i7-9850H CPU @ 2.60GHz (12 CPUs)
    Memory
    64GB DDR-4
    Graphics Card(s)
    Intel(R) UHD Graphics 630 NVIDIA Quadro T2000
    Screen Resolution
    1920x1080

glasskuter

Well-known member
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Local time
7:15 PM
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184
Location
The Lone Star State of Texas
I don't think it's the OS, because when I upgraded Windows 8 to 10 on my old system it kept using the OEM Windows 8 Intel drivers. It started in later versions of Windows 10. I think it's the fact that MS is forcing their one size fits all drivers on us and won't accept the fact that while they may work fine for most, they break others. IMO, our computers belong to us and we should be able to run whatever driver we want as long as it works and we shouldn't have to jump through hoops to do it. FYI-Since I made that old post, I purchased a new computer which came with Dell released Intel drivers. When I upgraded it to 11, the same thing happened. All my chipset drivers are now MS ones. Luckily, on this system I'm not having issues....yet.
Question-What chipset does your computer have? What is the model of your Lenovo?
 

My Computers

System One System Two

  • Operating System
    Windows 11 Pro 21H2 2200.348
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900
    Memory
    32 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 ssd 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Browser
    Firefox
    Other Info
    System #2 Dell Optiplex 9020 i7
  • Operating System
    Windows 10 Pro 21H1
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 Q470 chipset
    Memory
    16 gb
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd

Anibor_11

New member
Local time
8:15 PM
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22
About power and USB 2.0 ports:
A device like a mouse will consume exactly the same power when connected to a USB 3.0 or to a USB 2.0 port.
The type of device determines the amount of current that is drawn for the port. A mouse, for example, does not consume more current than it needs because it´s connected to a USB 3.0 port.

About the original question, a USB 3.0 port is "recognized" as a USB 2.0 port: run CrystalDiskMark and post the results.
 

My Computer

System One

  • Operating System
    Windows 10

Wanted

Member
Thread Starter
Local time
3:15 AM
Posts
7
About power and USB 2.0 ports:
A device like a mouse will consume exactly the same power when connected to a USB 3.0 or to a USB 2.0 port.
The type of device determines the amount of current that is drawn for the port. A mouse, for example, does not consume more current than it needs because it´s connected to a USB 3.0 port.

About the original question, a USB 3.0 port is "recognized" as a USB 2.0 port: run CrystalDiskMark and post the results.
I don't know how the report from CrystalDiskMark would be useful, but I've done it anyways. Noticed during the test from the machine with the capped USB speed that:

1637665354497.png
The report from the machine that is with capped USB speed
1637665598010.png
The same USB flash drive on another machine with Windows 11

1637665736823.png
The report with the USB 3.0 working drivers on other machine:

1637666062649.png
 

My Computer

System One

  • Operating System
    Windows 11 Pro 64-bit (10.0, Build 22000)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo P1 Extreme Gen 2
    CPU
    Intel(R) Core(TM) i7-9850H CPU @ 2.60GHz (12 CPUs)
    Memory
    64GB DDR-4
    Graphics Card(s)
    Intel(R) UHD Graphics 630 NVIDIA Quadro T2000
    Screen Resolution
    1920x1080
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