USB audio+mic and gamepad not working at startup. Why is that?


iko22

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So I have an oldish Steelseries Siberia 350 USB headset and a very new MSI Force G20 gamepad controller, both of which work perfectly well when in use. Except both devices stop working with Windows when the computer reboots or cold starts. All my other USB devices (memory sticks, keyboard, mouse) work perfectly without any issues. If I unplug the affected devices, and replug them back in again, then the issue is resolved, until next reboot.

Is there any reason for this? For the life of me I cannot work it out what is going wrong. Both affected devices are USB 2.0 devices connected to the computer via USB 2.0 ports.

Additional Info

I have had the Steelseries 350 for sometime. It worked flawlessly on Windows 7, and then this issue started occurring on Windows 10, and I never got to the bottom of the problem. I assumed it was because the headset was old, but read on and I'll explain.

Then I built a new Windows 11 machine with a new processor and motherboard. The Windows 11 was achieved by clean installing the Windows 10 key on a newly formatted stick, and then upgrading to Windows 11 immediately afterwards.

The new motherboard+CPU, Windows installation and Win 11 upgrade never cured the issue. So I still suspected the age of the headset.

Then, a few months ago I bought the MSI Force G20 gamepad controller, and it too exhibited the same symptoms: works fine when in use, and then stops connecting on reboot. The MSI device has flashing LEDs on front. From my understanding, when it is properly connected only two of the LEDs flash. Which LEDs flash depend on whether wireless or wired connection is used. I only use wired. However, when not connected to PC, then all four LEDs flash until a connection is established or the device goes power saving. And that is what I am seeing: I see all four lights initially flash indicating power but no connection. If I unplug it and plug it back in to the same port, then the two LEDs flash, and it is fine again. (Because the gamepad has a battery, it is a job to tell whether the power is from USB or from the battery, when the issue occurs.)

Well, the problem cannot be the age of the headset if the new gamepad also exhibits same issue. Sounds fair?

That is not the end of it. Next, I try a test where I plug in a problem device during the bootup sequence. If I plug in the device during the BIOS splash screen phase, it works as expected after Windows has loaded. How about that? It cannot even be a Windows problem, if plugging in during boot fixes it. On two separate motherboards, from two different manufacturers (Asrock and MSI), I get the same problem.

The two identified common denominators that affect the systems (Win 10 and Win 11) are:
  1. affected machines are both AMD machines, while the earlier *working* Windows 7 machine was Intel. So is AMD a problem with USB 2.0 devices? Surely is it that simple? Any other suggestions?
  2. USB 2.0 used on USB 3.0/3.1 motherboards. Is that an issue? They are supposed to be backward compatible, but the power ratings, at least, are different. Currently haven't seen any posts from posters with the same issue with their headsets and gamepads, so why me? 🤦‍♂️🤷‍♂️
 
Windows Build/Version
Windows 11 23H2 Build 22631.3347 + Windows 10 (unknown build)

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 5600
    Motherboard
    MSI B550-A Pro
    Memory
    16 GB
    Graphics Card(s)
    Sapphire Radeon RX 6500XT (8 GB version)
    Monitor(s) Displays
    BenQ Mobuiz EX2710Q QHD, Iiyama ProLite X23377HDS
    Hard Drives
    MSI Spatium M461 4TB
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Acer A114
    CPU
    Intel Celeron N4020
Currently haven't seen any posts from posters with the same issue with their headsets and gamepads, so why me?
As to that question, two computers on the dealers shelf are alike until sold and put into use then there is at least one thing different between the two computers so the combination of devices could be causing the problem. One thing I'd try is using a USB Hub and both devices plugged into it. I have a Win10 on an AMD Phenom II X4 965 without any issues with USB 2 and USB 3.
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 2TB WDC HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
Have you tried turning ERP (Energy-Related Products) in the BIOS? This turns the USB power off when PC is shutdown. Being freshly powered up, they might work. I had an issue with a LED temperature monitor and it hated being left on and caused image problems. By turning Erp on, it booted up fine. Just thinking aloud. :D
 

My Computer

System One

  • OS
    Windows 11 Pro Version 23H2 OS Build 22631.3374
    Computer type
    PC/Desktop
    Manufacturer/Model
    Local shop built (KC Computers Ltd)
    CPU
    Intel Core i9 13900F
    Motherboard
    Gigabyte Z690 Gaming X (rev. 1.0/1.1) - (BIOS: F29 Dec 22, 2023)
    Memory
    2 x Kingston Fury 32gb DDR5 5600 Beast
    Graphics Card(s)
    Gigabyte Eagle (Nvidia) RTX 3060
    Sound Card
    Chord Async USB 44.1kHz - 384kHz 2Qute DAC
    Monitor(s) Displays
    piXL PX27UDH4K 27 Inch Frameless IPS Monitor
    Screen Resolution
    4K (3840 x 2160) 60fps
    Hard Drives
    1 x KINGSTON NVMe M.2 SSDSKC3000D2048G 2TB
    1 x Samsung SSD 870 EVO 250GB
    2 x Crucial CT4000MX500SSD1 4TB
    2 x Crucial CT2000MX500SSD1 2TB
    1 x Crucial CT250MX500SSD1 250.0 GB
    PSU
    Gigabyte 750w
    Case
    Fractal Torrent
    Cooling
    Stock Intel CPU, 2 x Fractal 180mm PWM (front), 3 x Fractal 140mm PWM (bottom)
    Keyboard
    Logitech MX Mechanical Wireless Illuminated Performance Keyboard
    Mouse
    Logitech MX Master 3S Wireless Performance Mouse
    Internet Speed
    900 Mbps/300 Mbps Trooli FTTP
    Browser
    Firefox
    Antivirus
    Eset Nod32
As to that question, two computers on the dealers shelf are alike until sold and put into use then there is at least one thing different between the two computers so the combination of devices could be causing the problem. One thing I'd try is using a USB Hub and both devices plugged into it. I have a Win10 on an AMD Phenom II X4 965 without any issues with USB 2 and USB 3.
Excellent idea. I tried my USB hub. But it made no difference, unfortunately.

That is encouraging to hear about the AMD processor. Although yours is AM3 socket whereas both mine were/are AM4 socket Ryzen with a different chipsets. For each computer, I bought the components separately and built my own. I suppose there is room for error on my own part although I don't go out of my way to customise anything. I did squint at the UEFI settings but there is room I overlooked something in there.
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 5600
    Motherboard
    MSI B550-A Pro
    Memory
    16 GB
    Graphics Card(s)
    Sapphire Radeon RX 6500XT (8 GB version)
    Monitor(s) Displays
    BenQ Mobuiz EX2710Q QHD, Iiyama ProLite X23377HDS
    Hard Drives
    MSI Spatium M461 4TB
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Acer A114
    CPU
    Intel Celeron N4020
Have you tried turning ERP (Energy-Related Products) in the BIOS? This turns the USB power off when PC is shutdown. Being freshly powered up, they might work. I had an issue with a LED temperature monitor and it hated being left on and caused image problems. By turning Erp on, it booted up fine. Just thinking aloud. :D
Thanks for bringing this to my attention. Not heard of that one before. Where in UEFI would that be (approximately)? I looked on the Internet for info, and Wikipedia said that ERP compliant products would have the CE marking, and my oldish Headset does actually have the CE marking according to the box. So maybe not actually a problem. Unless Wikipedia is wrong or inaccurate. I am still interested to find out because I'd never heard of Energy-Related Products before.
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 5600
    Motherboard
    MSI B550-A Pro
    Memory
    16 GB
    Graphics Card(s)
    Sapphire Radeon RX 6500XT (8 GB version)
    Monitor(s) Displays
    BenQ Mobuiz EX2710Q QHD, Iiyama ProLite X23377HDS
    Hard Drives
    MSI Spatium M461 4TB
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Acer A114
    CPU
    Intel Celeron N4020
ERP should be in the Power section of the UEFI firmware (aka BIOS). Your issue is because these devices are not properly identified (and as a result not properly initialized) after a restart or cold boot. If you replug them they are configured properly and work. The ERP setting should work, otherwise you have to unplug/replug them. To avoid that you could buy a USB hub with switches and connect the affected devices there, so you can switch it off and back on to make them work without repluging.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 (build 22631.3880)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • Operating System
    Windows 11 Pro v23H2 (build 22631.3880)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    Gainward NE5105T018G1-1070F (nVidia GeForce GTX 1050Ti 4GB GDDR5)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    WD Blue SA510 2.5 1000GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Deepcool Gamma Archer CPU cooler, 1x 8cm fan at the back
    Mouse
    Sunnyline OptiEye PS/2
    Keyboard
    Mitsumi 101-key PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4
Yes, but why are devices now not identified on boot? They worked perfectly well without any ERP setting on Windows 7+BIOS machine. Problem only occurred in UEFI+Win10/11. Yes, USB hub with switches is a good idea. I'll check out the UEFI when I get time, and report back. At the moment I am tied up with other things.
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 5600
    Motherboard
    MSI B550-A Pro
    Memory
    16 GB
    Graphics Card(s)
    Sapphire Radeon RX 6500XT (8 GB version)
    Monitor(s) Displays
    BenQ Mobuiz EX2710Q QHD, Iiyama ProLite X23377HDS
    Hard Drives
    MSI Spatium M461 4TB
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Acer A114
    CPU
    Intel Celeron N4020
Eureka! Windows 7 machines didn't have "Fast Boot", so they did a full device initialization. Your Windows 11 uses "Fast Boot" so not always all devices are properly initialized. Try disabling "Fast Boot" or similar in UEFI firmware (aka BIOS).
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 (build 22631.3880)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • Operating System
    Windows 11 Pro v23H2 (build 22631.3880)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    Gainward NE5105T018G1-1070F (nVidia GeForce GTX 1050Ti 4GB GDDR5)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    WD Blue SA510 2.5 1000GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Deepcool Gamma Archer CPU cooler, 1x 8cm fan at the back
    Mouse
    Sunnyline OptiEye PS/2
    Keyboard
    Mitsumi 101-key PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4
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