USB Drive not Recognized windows 11 Help!


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patsalou

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Asus Zenbook
Processor 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz, 2419 Mhz, 4 Core(s), 8 Logical Processor(s)


Hi,
I recently updated my Asus Zenbook from Windows 10 to Windows 11. since then my USB drive has stopped working. beforehand it worked fine. every time i go to put something in the USB port I get a windows explorer error msg. I have attached the error msg. I have spoken to windows which has been about as much help as talking to my 1-year-old baby. they have asked me to plug my USB into a different port which as I explained I only have 1 port. then they said I would need to downgrade back to windows 10 but to do this I would need to download windows to a flash drive.. obviously, I can not do that lol. I have had a brief look on the net and followed some simple steps like trying to update drivers but nothing is working. any help would be great. i hate not being able to use a keyboard of mouse.
 

Attachments

  • USB.jpg
    USB.jpg
    129.9 KB · Views: 2

My Computer

System One

  • OS
    11
If you check device manager are there any items showing errors (specifically USB hub related)?
Have you checked the manufacturers web site for drivers related to to your device, I'm thinking chipset drivers? Laptops, tablets etc tend to use highly customised hardware and drivers specific to the model, it is possible Windows 11 does not have a suitable OOB driver in this case.
Is your device listed by the manufacturer as Windows 11 compatible?
What type/ make of USB drive are you trying to use?
 

My Computer

System One

  • OS
    Windows 11 Pro 22H2, build: 22621.521
    Computer type
    PC/Desktop
    Manufacturer/Model
    Scan 3XS Custom 1700
    CPU
    Intel i7-12700K 3.6GHz Base (5.0GHz Turbo)
    Motherboard
    Asus ProArt Creator B660 D4
    Memory
    64GB DDR 3600Mhz
    Graphics Card(s)
    Asus Tuff RTX 3080 10GB OC
    Sound Card
    Onboard Realtek
    Monitor(s) Displays
    Gigabyte G32QC 32inch 16:9 curved @2560 x 1440p 165Hz Freesync Premium Pro/ Dell SE2422H 24inch 16:9 1920 x 1080p 75Hz Freesync
    Screen Resolution
    2560 x 1440p & 1920 x 1080p
    Hard Drives
    WD SN570 1TB NVME (Boot), Samsung 870QVO 1TB (SSD), SanDisk 3D Ultra 500Gb (SSD) x2, Seagate 3Tb Expansion Desk (Ext HDD), 2x Toshiba 1Tb P300 (Ext HDD)
    PSU
    Corsair RM1000X Modular
    Case
    Corsair 4000D Airflow Desktop
    Cooling
    Corsair Hydro H150i RGB Pro XT 360mm Liquid Cooler, 3 x 120mm fans, 1x Exhaust
    Keyboard
    Microsoft Ergonomic
    Mouse
    Logitech G402
    Internet Speed
    800Mbs
    Browser
    Edge Chromium
    Antivirus
    Defender, Malwarebytes
Try changing your power options. control panel>power options>change when computer sleeps>change advanced power settings>
locate USB settings and expand it>Expand USB Selective suspend settings -> Change settings here to Disabled.

I don't know the model of your Zenbook but go to Download Center | Official Support | ASUS Global and download your chipset drivers.

Check to see if your mouse and external keyboard works in bios. I have seen instances where a upgrade went awry and caused strange problems with drivers. If bios recognizes it, I would use another computer to make a bootable uefi flash drive and do a clean install.
www.elevenforum.com

Clean Install Windows 11

This tutorial will show you step by step on how to clean install Windows 11 at boot on your PC with or without an Internet connection and setup with a local account or Microsoft account. Windows 11 has all the power and security of Windows 10 with a redesigned and refreshed look. It also comes...
www.elevenforum.com www.elevenforum.com

If it’s not been more than 10 days since you upgraded to Windows 11, you get back to 10. Go to Settings>System>Recovery and choose “Go Back.” You’ll be asked if you want to check first for updates to Windows 11; decline that and follow the wizard to return to Windows 10.
Once you are running stable in 10, do a full system backup using one of the free backup programs available. I suggest Macrium. Be sure to make recovery media with whatever program you choose. Then try a clean install of 11.





​

l

​



​

 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 26100.2314
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External drives 512gb Samsung m.2 sata+1tb Kingston m2.nvme+ 4gb Solidigm nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
DigitalGoat said:
If you check device manager are there any items showing errors (specifically USB hub related)?
Have you checked the manufacturers web site for drivers related to to your device, I'm thinking chipset drivers? Laptops, tablets etc tend to use highly customised hardware and drivers specific to the model, it is possible Windows 11 does not have a suitable OOB driver in this case.
Is your device listed by the manufacturer as Windows 11 compatible?
What type/ make of USB drive are you trying to use? I have attached a photo of my device manager. i have checked ASUS website and all drivers seem to be up to date. yes my laptop was able to upgrade to windows 11
Click to expand...
 

Attachments

  • USB.jpg
    USB.jpg
    84.5 KB · Views: 2

My Computer

System One

  • OS
    11
glasskuter said:
Try changing your power options. control panel>power options>change when computer sleeps>change advanced power settings>
locate USB settings and expand it>Expand USB Selective suspend settings -> Change settings here to Disabled.

I don't know the model of your Zenbook but go to Download Center | Official Support | ASUS Global and download your chipset drivers.

Check to see if your mouse and external keyboard works in bios. I have seen instances where a upgrade went awry and caused strange problems with drivers. If bios recognizes it, I would use another computer to make a bootable uefi flash drive and do a clean install.
www.elevenforum.com

Clean Install Windows 11

This tutorial will show you step by step on how to clean install Windows 11 at boot on your PC with or without an Internet connection and setup with a local account or Microsoft account. Windows 11 has all the power and security of Windows 10 with a redesigned and refreshed look. It also comes...
www.elevenforum.com www.elevenforum.com

If it’s not been more than 10 days since you upgraded to Windows 11, you get back to 10. Go to Settings>System>Recovery and choose “Go Back.” You’ll be asked if you want to check first for updates to Windows 11; decline that and follow the wizard to return to Windows 10.
Once you are running stable in 10, do a full system backup using one of the free backup programs available. I suggest Macrium. Be sure to make recovery media with whatever program you choose. Then try a clean install of 11.



when i go to power options there is no USB Settings available

​

l

​



​

Click to expand...
 

My Computer

System One

  • OS
    11
(Apologies up front if these are stupid suggestions...)
1) Is there another computer you can plug your USB drive into to make sure it's not an issue with the drive?
2) Do you have a USB thumb drive you can plug into your laptop; if so, is it recognized?

Rob
 

My Computer

System One

  • OS
    Windows 10 Professional
    Computer type
    PC/Desktop
    Manufacturer/Model
    Digital Storm VELOX
    CPU
    Intel Core i9 11900K
    Motherboard
    ASUS PRIME Z590-P
    Memory
    64GB
    Graphics Card(s)
    NVIDIA GeForce GTX 1650
    Sound Card
    Realtek onboard
    Monitor(s) Displays
    Acer R221Q 21.5"
    Screen Resolution
    1920 x 1080
    Hard Drives
    2 x Samsung SSD 990 EVO Plus (1 TB)
    2 x Seagate ST4000NE001 (4 TB)
    PSU
    None
    Case
    VELOX
    Cooling
    Cooler Master
    Keyboard
    Logitech
    Mouse
    Kensington trackball
    Browser
    Firefox, Chrome
    Antivirus
    Windows Defender, Malwarebytes
So anything you plug in to that port doesn't work? The port is detecting a device plugged in, but doesn't know what the device is, possible failing USB port. The only real way to check (other than a multi-meter and knowledge on how to use it) is to revert to Windows 10 for testing.
 

My Computer

System One

  • OS
    Windows 11 Pro 22H2, build: 22621.521
    Computer type
    PC/Desktop
    Manufacturer/Model
    Scan 3XS Custom 1700
    CPU
    Intel i7-12700K 3.6GHz Base (5.0GHz Turbo)
    Motherboard
    Asus ProArt Creator B660 D4
    Memory
    64GB DDR 3600Mhz
    Graphics Card(s)
    Asus Tuff RTX 3080 10GB OC
    Sound Card
    Onboard Realtek
    Monitor(s) Displays
    Gigabyte G32QC 32inch 16:9 curved @2560 x 1440p 165Hz Freesync Premium Pro/ Dell SE2422H 24inch 16:9 1920 x 1080p 75Hz Freesync
    Screen Resolution
    2560 x 1440p & 1920 x 1080p
    Hard Drives
    WD SN570 1TB NVME (Boot), Samsung 870QVO 1TB (SSD), SanDisk 3D Ultra 500Gb (SSD) x2, Seagate 3Tb Expansion Desk (Ext HDD), 2x Toshiba 1Tb P300 (Ext HDD)
    PSU
    Corsair RM1000X Modular
    Case
    Corsair 4000D Airflow Desktop
    Cooling
    Corsair Hydro H150i RGB Pro XT 360mm Liquid Cooler, 3 x 120mm fans, 1x Exhaust
    Keyboard
    Microsoft Ergonomic
    Mouse
    Logitech G402
    Internet Speed
    800Mbs
    Browser
    Edge Chromium
    Antivirus
    Defender, Malwarebytes
Please comment or confirm for each letter:

a) the USB flash drive works fine in another computer

b) another USB flash drive can be detected but this one cannot

c) another USB flash drive cannot be detected and this one also cannot be detected.


Indicate what was seen for each:

a) BIOS

b) device manager

c) disk management

d) file explorer


Open administrative command prompt and type or copy and paste:

sfc /scannow
dism /online /cleanup-image /restorehealth
dism /online /get-osuninstallwindow

Post images or share links displaying the commands with results.




Connect multiple flash drives then open administrative command prompt and copy and paste (all at one time):

or run:

Code: 
bcdedit /enum all
reagentc /info
diskpart
lis dis
lis vol
sel dis 0
det dis
lis par
sel par 1
det par
sel par 2
det par
sel par 3
det par
sel par 4
det par
sel par 5
det par
sel dis 1
det dis
lis par
sel par 1
det par
sel par 2
det par
sel par 3
det par
sel par 4
det par
sel par 5
det par
sel dis 3
det dis
lis par
sel par 1
det par
sel par 2
det par
sel par 3
det par
sel par 4
det par
sel par 5
det par
sel dis 4
det dis
lis par
sel par 1
det par
sel par 2
det par
sel par 3
det par
sel par 4
det par
sel par 5
det par


Post images or share links displaying the commands with results.


With all flash drive connected download and install: (free or trial version)

Hard Disk Sentinel - HDD health and temperature monitoring

Monitoring hard disk health and temperature. Test and repair HDD problems, predict disk failure.
www.hdsentinel.com www.hdsentinel.com
Post images for results on these tabs:
a) overview
b) temperature
c) SMART
 
Last edited:

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
I have the same issue since WIN11 update. There is no USB options in Power settings. Seems blocked by Security. I turned off Windows Security and MS Defender but still no access. However, I used a different USB charging cable and no popup. It only seems to popup when I plug on the smartwatch and it seems to be charging. Not sure why there is a not recognized popup. Guess it just doesn't recognize the smartwatch charger but works anyway.
 

Attachments

  • Screenshot 2022-11-14 175140.png
    Screenshot 2022-11-14 175140.png
    16.8 KB · Views: 2

My Computer

System One

  • OS
    Win11 22623.891
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    11th Gen Intel R Core TM i7 - 1165G7 @ 2.80GHz
    Memory
    16gb
    Graphics Card(s)
    Intel R Iris R Xe Graphics
    Sound Card
    Realtek R Audio, Intel Smart Sound
    Hard Drives
    C
    Browser
    Google
    Antivirus
    Windows Security/Microsoft Defender
    Other Info
    Downloaded MSEdgeRedirect
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