Solved WebCam not working , MediaCaptureEventFailed

solaris7

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TL;DR My laptop webcam stopped working since I did Windows 11 clean install

I had the same issue on Windows 10 some time ago but was easy to fix by just changing device FriendlyName to "HD WebCam" from USB Boot
But on W11 even if I change the FriendlyName in
Code:
Computer\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\USB\VID_0BDA&PID_5841&MI_00\6&f59e281&0&0000
it still doesnt change the name of Camera in Settings or any other application
But it does change the name in Device Manager.

Specific error: MediaCaptureEventFailed , camera shown as 'USB Boot" Under Device Manager>Camera Instead of HD WebCam (as on Windows 10)

My Laptop: Acer Predator helios 300 2018 PH315-51
Camera Hardware ID:
USB\VID_0BDA&PID_5841&REV_0103&MI_00
USB\VID_0BDA&PID_5841&MI_00

I also check drivers on another laptop same model and it has webcam working with generic Microsoft drivers (Dated 2006)

Still I have tried all drivers from
- realtek
- thrird party tools ie DriverFix ,etc
- Related forum posts I could find
- Windows Update already checked
- Acer predator support page doesnt provide any WebCam drivers
- Also tried drivers from Acer aspire that just installed some realtek drivers, didnt work

I have tried:
- Uninstall drivers > reboot > Let Windows Install
- Use Custom drivers from above list > reboot
- EnableFrameServerMode in regedit
- BIOS reset
- Hold pinhole on back for Battery reset
 
Windows Build/Version
22000.194

My Computer

System One

  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Acer Predator helios 300 PH315-51

iko22

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Well, I found VID_0BDA is Realtek but I cannot find a PID_5841 anywhere. So, maybe the product has been removed from the USB ID database??! Or was that perhaps a typo error?
 

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    Windows 10
    CPU
    TBA
    Motherboard
    TBA

solaris7

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I dont think it was a typo
Hardware ID:
USB\VID_0BDA&PID_5841&REV_0103&MI_00
USB\VID_0BDA&PID_5841&MI_00

For reference : USB\VID_0BDA&PID_5841&MI_00 download driver for Windows 10 x64 | DriverPack

Screenshot (392).png


Also I checked my friends laptop same model Acer Predator PH315-51 (tho different variant , his one has GTX 1060 GPU) and I noticed his laptop has webcam drivers for PID_A060 which is possible but weird

Below is the pic from my friends laptop

1633117954822.png
 

My Computer

System One

  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Acer Predator helios 300 PH315-51

iko22

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I can find VID_0408&PID_A060. It is a 'Quanta Computer HD Camera'. It is a proper HD camera. I am wondering if your camera is HD? Windows 11 requires a HD monitor, but nothing out there to say you need a HD camera.
 

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    Windows 10
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    TBA
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    TBA

solaris7

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Is it possible for Windows to detect incorrect hardware id ?
or is there some way I can try quanta drivers ?
Also cant find any info from acer about what camera is included in my model
Cause I know for sure , me and my friend have the same laptop and I had A060 registry entries in my stock Win10
 

My Computer

System One

  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Acer Predator helios 300 PH315-51

iko22

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Windows just reads hardware ids as part of the device enumeration. I have not heard of this being "wrong" on a modern operating system. I think, in the days before Driver Signature Enforcement, then people used to force incompatible device drivers onto their computer, but that problem is more or less eliminated now.

To try the 'quanta drivers', you would need to use pnputil to load the driver into the driver store, and then see if the system picks it up for your device. But it is a bit like a "square peg in a round hole" if you are attempting different drivers from different manufacturers.

I also cannot find info about any camera - quanta or realtek - that is included in that model, so I do not know why your friends shows as different to yours.
 

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    Windows 10
    CPU
    TBA
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    TBA

solaris7

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I tried ubuntu live boot and it also shows camera as 5841 thus I dont think its a windows issue anymore

As I have tried everything , its probably a hardware problem.
Will either buy a external cam or send the laptop to service center. Will update back here if it turns out to be software issue.

Thanks for all your help
 

My Computer

System One

  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Acer Predator helios 300 PH315-51

SlicEnDicE

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I tried ubuntu live boot and it also shows camera as 5841 thus I dont think its a windows issue anymore
Did the camera work under Ubuntu?
 

My Computers

System One System Two

  • Operating System
    Windows 11 Pro build 10.0.22483.1000 (Dev Channel)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo A485
    CPU
    Ryzen 7 2700U Pro
    Motherboard
    Lenovo
    Memory
    32GB
    Graphics Card(s)
    iGPU Vega 10
    Sound Card
    Realtek
    Monitor(s) Displays
    14" FHD (built-in) + 14" Lenovo Thinkvision M14t (touch+pen) + 32" Asus PB328
    Screen Resolution
    FHD + FHD + 1440p
    Hard Drives
    Intel 660p m.2 nVME PCIe3.0 x2 512GB
    PSU
    65W
    Keyboard
    Thinkpad
    Mouse
    Logitech MX Master 2S
    Internet Speed
    400/100Mbit
    Browser
    Edge (Chromium)
    Antivirus
    Windows Defender
    Other Info
    WSA: Installed
    SecureBoot: Enabled
    TPM2.0: Enabled
    AMD-V: Enabled
    VBS: Enabled
    HVCI: Enabled
  • Operating System
    Windows 10 Pro, Windows 11 Pro build 10.0.22000.282 (VHDX, OfflineInsiderEnrolled to RP) , Linux Mint 20
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i7-2600k @4.4GHz
    Motherboard
    Asus P8Z68-V PRO/GEN3
    Memory
    16GB 4x4GB 1600MHz CL9
    Graphics card(s)
    MSI GTX970 4GB
    Sound Card
    Soundblaster X-Fi
    Monitor(s) Displays
    32" 10-bit Asus PB328Q
    Screen Resolution
    WQHD 2560x1440
    PSU
    750W
    Case
    Fractal Design (something old)
    Cooling
    Noctua
    Mouse
    Logitech MX Master 2S
    Keyboard
    Logitech G710+
    Internet Speed
    400/100Mbit
    Browser
    Edge (Cromium)
    Antivirus
    Windows Defender

solaris7

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My Computer

System One

  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Acer Predator helios 300 PH315-51

SlicEnDicE

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Then the cam is probably broken. I found many instances of this happening when I looked up the hardware in a Google search.
 

My Computers

System One System Two

  • Operating System
    Windows 11 Pro build 10.0.22483.1000 (Dev Channel)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo A485
    CPU
    Ryzen 7 2700U Pro
    Motherboard
    Lenovo
    Memory
    32GB
    Graphics Card(s)
    iGPU Vega 10
    Sound Card
    Realtek
    Monitor(s) Displays
    14" FHD (built-in) + 14" Lenovo Thinkvision M14t (touch+pen) + 32" Asus PB328
    Screen Resolution
    FHD + FHD + 1440p
    Hard Drives
    Intel 660p m.2 nVME PCIe3.0 x2 512GB
    PSU
    65W
    Keyboard
    Thinkpad
    Mouse
    Logitech MX Master 2S
    Internet Speed
    400/100Mbit
    Browser
    Edge (Chromium)
    Antivirus
    Windows Defender
    Other Info
    WSA: Installed
    SecureBoot: Enabled
    TPM2.0: Enabled
    AMD-V: Enabled
    VBS: Enabled
    HVCI: Enabled
  • Operating System
    Windows 10 Pro, Windows 11 Pro build 10.0.22000.282 (VHDX, OfflineInsiderEnrolled to RP) , Linux Mint 20
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i7-2600k @4.4GHz
    Motherboard
    Asus P8Z68-V PRO/GEN3
    Memory
    16GB 4x4GB 1600MHz CL9
    Graphics card(s)
    MSI GTX970 4GB
    Sound Card
    Soundblaster X-Fi
    Monitor(s) Displays
    32" 10-bit Asus PB328Q
    Screen Resolution
    WQHD 2560x1440
    PSU
    750W
    Case
    Fractal Design (something old)
    Cooling
    Noctua
    Mouse
    Logitech MX Master 2S
    Keyboard
    Logitech G710+
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    400/100Mbit
    Browser
    Edge (Cromium)
    Antivirus
    Windows Defender

solaris7

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I did pry open my laptop bezels and here is the qr code sticker on my webcam


20211002_142835-min.jpg
 

My Computer

System One

  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Acer Predator helios 300 PH315-51

solaris7

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I solved the issue and my webcam is working now.
It was a hardware problem faulty connection, just had to unplug and replug the webcam cable.

Windows is detecting the webcam correctly now

Screenshot (393).png

Though I dont understand why windows would show incorrect hardware ID for a faulty connection.
Thanks to the sticker I could find my webcam is indeed A060 (same as my friends laptop , same model).

Coincidentally this hardware problem occurred when I switched to W11 thus my incorrect assumptions on it being a driver issue.
Really thankful to @iko22 for pointing out 5841 is not a HD webcam and all help , thnx
 

My Computer

System One

  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Acer Predator helios 300 PH315-51

SlicEnDicE

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Awesome!
 

My Computers

System One System Two

  • Operating System
    Windows 11 Pro build 10.0.22483.1000 (Dev Channel)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo A485
    CPU
    Ryzen 7 2700U Pro
    Motherboard
    Lenovo
    Memory
    32GB
    Graphics Card(s)
    iGPU Vega 10
    Sound Card
    Realtek
    Monitor(s) Displays
    14" FHD (built-in) + 14" Lenovo Thinkvision M14t (touch+pen) + 32" Asus PB328
    Screen Resolution
    FHD + FHD + 1440p
    Hard Drives
    Intel 660p m.2 nVME PCIe3.0 x2 512GB
    PSU
    65W
    Keyboard
    Thinkpad
    Mouse
    Logitech MX Master 2S
    Internet Speed
    400/100Mbit
    Browser
    Edge (Chromium)
    Antivirus
    Windows Defender
    Other Info
    WSA: Installed
    SecureBoot: Enabled
    TPM2.0: Enabled
    AMD-V: Enabled
    VBS: Enabled
    HVCI: Enabled
  • Operating System
    Windows 10 Pro, Windows 11 Pro build 10.0.22000.282 (VHDX, OfflineInsiderEnrolled to RP) , Linux Mint 20
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i7-2600k @4.4GHz
    Motherboard
    Asus P8Z68-V PRO/GEN3
    Memory
    16GB 4x4GB 1600MHz CL9
    Graphics card(s)
    MSI GTX970 4GB
    Sound Card
    Soundblaster X-Fi
    Monitor(s) Displays
    32" 10-bit Asus PB328Q
    Screen Resolution
    WQHD 2560x1440
    PSU
    750W
    Case
    Fractal Design (something old)
    Cooling
    Noctua
    Mouse
    Logitech MX Master 2S
    Keyboard
    Logitech G710+
    Internet Speed
    400/100Mbit
    Browser
    Edge (Cromium)
    Antivirus
    Windows Defender

Kenbob904

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i had this issue when upgrading my helios 300 to windows 11 as well. my issue was also resolved by disconnecting and reconnecting the cameras usb cable.
 

My Computer

System One

  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    acer
    CPU
    8th gen i7 8750h
    Motherboard
    predator helios 300
    Memory
    16
    Graphics Card(s)
    gtx 1060

Stigg

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i had this issue when upgrading my helios 300 to windows 11 as well. my issue was also resolved by disconnecting and reconnecting the cameras usb cable.
Same with my Logitech BRIO.
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Stigg's Build
    CPU
    Intel Core i9-10900X
    Motherboard
    GIGABYTE X299X DESIGNARE 10G
    Memory
    Corsair 64 GB (4 x 16 GB) CMW64GX4M4C3000C15 Vengeance RGB Pro 3000Mhz DDR4
    Graphics Card(s)
    GIGABYTE GeForce GTX 1660 Super Mini ITX 6 GB OC
    Sound Card
    Realtek ALC1220
    Monitor(s) Displays
    Samsung 27" FHD LED FreeSync Gaming Monitor (LS27F350FHEXXY)
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung 970 Pro Series 1TB M.2 2280 NVMe SSD
    Western Digital Red Pro WD8003FFBX-68B9AN0 8 TB, 7200 RPM, SATA-III
    Western Digital Red Pro WD8003FFBX-68B9AN0 8 TB, 7200 RPM, SATA-III
    PSU
    Corsair HX1200 1200W 80 Plus Platinum
    Case
    Fractal Design Define 7 Black Solid Case
    Cooling
    Noctua NH-D15 Chromax Black
    Keyboard
    Razer Ornata V2
    Mouse
    Razer DeathAdder Essential
    Internet Speed
    FTTN 100Mbps / 40Mbps
    Browser
    Mozilla Firefox
    Antivirus
    N/A
    Other Info
    Logitech BRIO 4k Ultra HD USB-C Webcam
  • Operating System
    Windows 10 Pro
    Computer type
    Laptop
    Manufacturer/Model
    ASUS ROG Zephyrus M GM501GS
    CPU
    Core i7-8750H
    Motherboard
    Zephyrus M GM501GS
    Memory
    SK Hynix 32 GB (2 x 16 GB) HMA82GS6CJR8N-VK 16 GB DDR4-2666 DDR4 SDRAM
    Graphics card(s)
    NVIDIA GeForce GTX 1070
    Sound Card
    Realtek ALC294
    Monitor(s) Displays
    AU Optronics B156HAN07.1 [15.6" LCD]
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung MZVKW512HMJP-00000 512 GB, PCI-E 3.0 x4
    Samsung SSD 860 QVO 4TB 4 TB, SATA-III
    PSU
    N/A
    Case
    N/A
    Cooling
    N/A
    Mouse
    Razer DeathAdder Essential
    Keyboard
    PC/AT Enhanced PS2 Keyboard (101/102-Key)
    Internet Speed
    FTTN 100Mbps / 40Mbps
    Browser
    Mozilla Firefox
    Antivirus
    N/A
    Other Info
    USB2.0 HD UVC Webcam
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