What can be wrong with WiFi?


lapetesson

Active member
Local time
11:38 AM
Posts
26
OS
Windows 11
I have a Technicolor router connected to a fiber modem. It serves as an access point for 5 GHz Wi-Fi. A TRENDnet router is connected in series and delivers 2.4 GHz Wi-Fi. Two PCs are connected to the Technicolor through Ethernet.

I observe disturbances on the 5 GHz Wi-Fi network. Sometimes the internet access seems to be lost for several seconds, but it comes back.

Due to the home network architecture, all my devices access the internet through the Technicolor, but only 5 GHz Wi-Fi shows this misbehavior. I observe these breaks on a PC and on a Chromecast. Most of my devices are set up to switch the Wi-Fi network in case of outage, so I suspect that the problem affects more devices, but they switch to 2.4 GHz and the problem is never conspicuous.

Since two devices show the problem, I suspect that the problem is with the Technicolor. However, all my traffic passes it, and most devices work fine. A Wi-Fi Analyzer shows a strong and undisturbed 5 GHz Wi-Fi signal.

What can be wrong? The problem is intermittent but irritating. What can I do?
 

My Computer

System One

  • OS
    Windows 11
    Manufacturer/Model
    Beelink SER5 AM06PRO, Acer Aspire A515-43, Lenovo Thinkcentre-m92p
Can you swap the Technicolor and the TRENDnet?
 

My Computers

System One System Two

  • OS
    11 Pro 23H2 OS build 22631.3593
    Computer type
    Laptop
    Manufacturer/Model
    Acer Swift SF114-34
    CPU
    Pentium Silver N6000 1.10GHz
    Memory
    4GB
    Screen Resolution
    1920 x 1080
    Hard Drives
    SSD
    Cooling
    fanless
    Internet Speed
    13Mbps
    Browser
    Brave, Edge or Firefox
    Antivirus
    Webroot Secure Anywhere
    Other Info
    System 3

    ASUS T100TA Transformer
    Processor Intel Atom Z3740 @ 1.33GHz
    Installed RAM 2.00 GB (1.89 GB usable)
    System type 32-bit operating system, x64-based processor

    Edition Windows 10 Home
    Version 22H2 build 19045.3570
  • Operating System
    Windows 11 Pro 23H2 22631.2506
    Computer type
    Laptop
    Manufacturer/Model
    HP Mini 210-1090NR PC (bought in late 2009!)
    CPU
    Atom N450 1.66GHz
    Memory
    2GB
Does it still happen with the TRENDnet disconnected? Are you pretty sure there is nothing in your vicinity that could be creating 5GHz interference?
 

My Computer

System One

  • OS
    11 Pro 23H2
    Computer type
    Laptop
    Manufacturer/Model
    MSI
    CPU
    i7-10750H
    Motherboard
    MSI MS-17F5
    Memory
    16GB Samsung DDR4 3200
    Graphics Card(s)
    Intel + Nvidia RTX3060 Laptop
    Sound Card
    Realtek
    Monitor(s) Displays
    Samsung 24" Curved
    Screen Resolution
    1920x1080
    Hard Drives
    Sabrent Rocket Gen3 1Tb Smasung EVO 870 1TB
    Antivirus
    Avast
@kelper: No, I cannot swap the Technicolor and the TRENDnet. The Technicolor must terminate the fiber transmission. It is required by my internet provider. Moreover, it also implements IP telephony, so it must be first after the fiber modem.
 

My Computer

System One

  • OS
    Windows 11
    Manufacturer/Model
    Beelink SER5 AM06PRO, Acer Aspire A515-43, Lenovo Thinkcentre-m92p
Everyone does realize that we have just gone through a severe solar storm recently and that communications like cell phone , internet / wifi are going to have disruptions intermittently .... right?

Unless your issue has been happening before the last week or so , I would wait a while before tearing your hair out. I am on fiber wifi and my access and connection over the last week or so has been less than optimal.
 

My Computer

System One

  • OS
    Windows 11 Pro 22H2 build 23481.1000
    Computer type
    PC/Desktop
    Manufacturer/Model
    self built
    CPU
    Intel i5-6500 3.5 Ghz quad core
    Motherboard
    Gigabyte GA-170-HD3
    Memory
    Corsair 16GB
    Monitor(s) Displays
    Samsung Curved 23"
    Screen Resolution
    1920x1080
    Hard Drives
    8 Drives total: One 1TB M.2 SSD (for OS) Three internal Seagate Barracuda 1TB HDD's , 4 Western Digital External removable drives , 3 @ 1TB each and 1 8TB
    Browser
    Firefox
    Antivirus
    Bitdefender
@steveg: At the beginning, I used only Technicolor, and I don't remember disturbances at that time. I added the TRENDnet because it has a much stronger 2.4 GHz signal. I couldn't say for how long I've had this problem. I added Chromecast quite recently, and then the problem becomes extremely distinct when a movie stops in the middle. Some of my devices have only 2.4 GHz Wi-Fi, so I really need it.

I'm rather sure that there is no 5GHz interference. There are only a few 5GHz networks in the vicinity, and they use different channels.
 

My Computer

System One

  • OS
    Windows 11
    Manufacturer/Model
    Beelink SER5 AM06PRO, Acer Aspire A515-43, Lenovo Thinkcentre-m92p
@steveg: At the beginning, I used only Technicolor, and I don't remember disturbances at that time. I added the TRENDnet because it has a much stronger 2.4 GHz signal. I couldn't say for how long I've had this problem. I added Chromecast quite recently, and then the problem becomes extremely distinct when a movie stops in the middle. Some of my devices have only 2.4 GHz Wi-Fi, so I really need it.

I'm rather sure that there is no 5GHz interference. There are only a few 5GHz networks in the vicinity, and they use different channels.


So how often does this happen? If fairly frequent then surely you can turn off the TRENDnet for a bit just to see if it makes a difference. No?
 

My Computer

System One

  • OS
    11 Pro 23H2
    Computer type
    Laptop
    Manufacturer/Model
    MSI
    CPU
    i7-10750H
    Motherboard
    MSI MS-17F5
    Memory
    16GB Samsung DDR4 3200
    Graphics Card(s)
    Intel + Nvidia RTX3060 Laptop
    Sound Card
    Realtek
    Monitor(s) Displays
    Samsung 24" Curved
    Screen Resolution
    1920x1080
    Hard Drives
    Sabrent Rocket Gen3 1Tb Smasung EVO 870 1TB
    Antivirus
    Avast
@steveg: It's not frequent. It happens maybe once a day, maybe less often. But it's very annoying when you play an online game, and everything depends on how fast you react. Or when you are watching a movie and they are just about to kill the victim.
 

My Computer

System One

  • OS
    Windows 11
    Manufacturer/Model
    Beelink SER5 AM06PRO, Acer Aspire A515-43, Lenovo Thinkcentre-m92p
There's a lot less that will interfere on the 5GHz bands. Grab an app like Wifi Analyzer on Android or equivalent on iPhone and look at the channels. If the channel you're on is crowded you should be able to change the channel in the router settings and see if that helps.
 

My Computer

System One

  • OS
    Windows 11
May want to do a search for "technicolor router buffering problem". It appears buffer bloat could be causing it.
 

My Computer

System One

  • OS
    11 Pro 23H2
    Computer type
    Laptop
    Manufacturer/Model
    MSI
    CPU
    i7-10750H
    Motherboard
    MSI MS-17F5
    Memory
    16GB Samsung DDR4 3200
    Graphics Card(s)
    Intel + Nvidia RTX3060 Laptop
    Sound Card
    Realtek
    Monitor(s) Displays
    Samsung 24" Curved
    Screen Resolution
    1920x1080
    Hard Drives
    Sabrent Rocket Gen3 1Tb Smasung EVO 870 1TB
    Antivirus
    Avast
Like so many other things in the Computer based world, modems and routers seem to benefit from just being turned OFF, on a daily basis.
PC's too!

Besides believing in keeping my modem and two routers up to date, with the latest firmware updates, I also have them on a timer, that shuts them off every night between midnight and 6AM.
Even sometimes during the day, if I'm going to download a new ISO or some large file, I'll bounce the system (power off reset) which brings everything back to maximum efficiency.

I live out in the country, and all my communications are satellite based, both TV and Internet, so I'm subject to solar flares and all sorts of natural hate and discontent. A typical FL Thunderstorm, can have me totally out of communications for an hour or more.

So when I get knocked down, I just shake it off, pick myself up and keep going. That's life!

Good Luck, Y'all,
TM :cool:
 

My Computer

System One

  • OS
    Win-11/Pro/64, Optimum 11 V5, 23H2 22631.3374
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Made w/Gigabyte mobo/DX-10
    CPU
    AMD FX 6350 Six Core
    Motherboard
    Gigabyte, DX-10, GA-78LMT-USB3
    Memory
    Crucial, 16 GB
    Graphics Card(s)
    NVIDEA GeForce 210, 1GB DDR3 Ram.
    Sound Card
    Onboard
    Monitor(s) Displays
    24" Acer
    Screen Resolution
    1280x800
    Hard Drives
    Crucial SSD 500GB, SanDisk 126GB SSD, Toshiba 1TB HD
    PSU
    EVGA 500 W.
    Case
    Pac Man, Mid Tower
    Cooling
    AMD/OEM
    Keyboard
    101 key, Backlit/ Mechanical Switches/
    Mouse
    Logitech USB Wireless M310
    Internet Speed
    Hughes Net speed varies with the weather
    Browser
    Firefox 64x
    Antivirus
    Windows Defender, Super Anti Spyware
    Other Info
    Given to me as DEAD, and irreparable.
    Rebuilt with Gigabyte mobo, AMD cpu, 16GB ram and 500GB Crucial SSD.
@TechnoMage2021: I basically never switch the routers off, but I tried it when the problem became annoying. But it didn't change anything.
 

My Computer

System One

  • OS
    Windows 11
    Manufacturer/Model
    Beelink SER5 AM06PRO, Acer Aspire A515-43, Lenovo Thinkcentre-m92p
@neemobeer: I see now that there are other 5 GHz networks. They pop up and disappear. I'll experiment with the channels. The Technicolor is fishy. It seems that you can set up every fourth channel from 36 to 112 (36, 40, 44,...). But a WiFi Analyzer shows that very few channels are set up.
 

My Computer

System One

  • OS
    Windows 11
    Manufacturer/Model
    Beelink SER5 AM06PRO, Acer Aspire A515-43, Lenovo Thinkcentre-m92p
There are a lot of channels in the 5Ghz range, so it's a low chance there is interference. 2.4GHz can have a lot of interference from microwaves, electric motors and cordless phones.
 

My Computer

System One

  • OS
    Windows 11

Latest Support Threads

Back
Top Bottom