Solved Win 11 0 battery Bluetooth

I hope you can help

I have Win 11 on my laptop and using the Bluetooth I can see that it says “connected” to my Marshall Amp Bluetooth speaker

However a pop up appears when connected saying the battery strength is 0 on my Marshall Device .. thing is it is plugged into the mains and doesn’t have a battery

So when I come to play anything on my laptop I get no sound through the Bluetooth speaker

I have tried to troubleshoot but on both ends - PC and the actual speaker ( factory reset) the say things are fine ?

Does anyone know how to fix this as it’s frustrating

I would first try to remove (unpair) the Marshall from my PC and pair again. I would then try to update the Bluetooth drivers directly from laptop's manufacturer site (don't rely on Windows Update). Do these and see if it solves your issue.

They are likely to be MS drivers not computer maker drivers.
- Look in Device manager's Bluetooth section to find out - double-click on the Marshall entry there and look at the Driver tab.
- It might also be shown in the Device manager, Sound ... controllers section so look there as well.

Perhaps you could log in to the Marshall website and ask for their advice?
[There's nothing in the publicly-available part of their site about drivers]


best of luck,
Denis

Just unpair the speakers and pair again. If this doesn't work update your Bluetooth drivers directly from manufacturer, not Windows Update.

spapakons said:

I would first try to remove (unpair) the Marshall from my PC and pair again. I would then try to update the Bluetooth drivers directly from laptop's manufacturer site (don't rely on Windows Update). Do these and see if it solves your issue.

Click to expand...

I agree with one exception which is the order of doing it. I would first unpair the Marshall, install any new driver, and then re-pair.
Something else I've noticed about new drivers for my Intel Bluetooth. When Intel releases a new driver, it takes quite a while for it to get into Dell's driver database. Therefore, I use Intel's Driver Support Assist to keep my Intel drivers updated. All other drivers, I use Dell's driver tool Dell Command Update to update Dell specific drivers.
@zolly Welcome to the forum. If you will complete the 'system specs' section of your forum profile, it would better assist us in giving specific answers pertaining to your hardware.

Thanks everyone !

This I were it becomes absurd . I have a Medion (Aldi) laptop and I cannot find any drivers of any type for this model E14301 so as you rightly say a driver update would’ve my go to option

I know it’s a AMD chip but no idea what drivers are being used .

Maybe as a newbie someone may point me in the right direction . Either way thanks for replying

As a side note I have disconnected and re paired my speakers Windows says they are connected and paired except in Sounds applet only the inbuilt speakers show

Sometimes the speaker isn't selected automatically. If the speaker's Bluetooth indicator is a steady red and shows connected on the laptop then try opening quick access in the notification area and select the speaker icon (arrow to right) then manually select the speaker.

zolly said:

I know it’s a AMD chip but no idea what drivers are being used .

Maybe as a newbie someone may point me in the right direction

Click to expand...

Try3 said:

They are likely to be MS drivers not computer maker drivers.
- Look in Device manager's Bluetooth section to find out - double-click on the Marshall entry there and look at the Driver tab.
- It might also be shown in the Device manager, Sound ... controllers section so look there as well.

Click to expand...

Here's a sample of what Device manager looks like.


You should be able to get to Device manager using Windows search or by searching within Settings.

All the best,
Denis

Use a utility such as Aida64 or Speccy to identify the device you are looking drivers for. In Aida64 go to Devices -> Windows Devices section and locate the device. Click on it to see details and right-click copy value. Post here. If the description doesn't help, go to Devices -> Physical devices and find the respective device there.

TGH, I had never heard of this brand before now. Research shows Medion is a German subsidiary of Lenovo whose devices can be bought only at Aldi. That right there would be a giant red flag for me.

After much searching I found the Medion support page...if one could call it that. However, you can only download manuals for your device. Medion offers ZERO drivers which tells me all the drivers you are using are MS drivers just as @Try3 said. It seems Medion also has ZERO support numbers. The only way to contact them is through a web inquiry but one has to register his product first. Not supporting their devices after the sale is horrible for the buyer.

Found this, Treiber & Updates

It suggests it's an Intel Bluetooth adapter. Won't harm anything but I would download Intel Driver & Support Assistant and run it. If it updates your Bluetooth driver then good. If no driver found then you can uninstall it.

In cases of unknown brand computers the best is to identify the hardware with Aida64 and then download each driver separately from the respective manufacturer.

RESOLVED —- I tried to connect the speakers to a Win10 laptop with the same result 0 battery reported

So I searched for any issues pertaining to Marshall and found an obscure post

Suffice to say if you disconnect the speaker from mains for 15 mins it forces the speakers to reset dropping any existing connections it has as well - so have to reset up

After doing this the speakers connected first time and can now play via Win 11 so happy bunny

Good for you. Thanks for reporting what fixed it. If you would please mark your post as solved. It's right under your post's title.

Do your speakers work at all? Are you fine with the way they sound?
If the answer to both is yes, then ignore whats your being told by Windows and get on with your life, it's not worth worrying about.
If the answer to either question is no, then heed the advice of the previous posters.

Thomas4 said:

Do your speakers work at all? Are you fine with the way they sound?
If the answer to both is yes, then ignore whats your being told by Windows and get on with your life, it's not worth worrying about.
If the answer to either question is no, then heed the advice of the previous posters.

Click to expand...

The problem's already been fixed.

Denis

That's exactly what we suggested, remove the speakers (unpair) and then connect again like it is the first time. You did it a little differently, but since it worked who cares.

spapakons said:

That's exactly what we suggested, remove the speakers (unpair) and then connect again like it is the first time. You did it a little differently, but since it worked who cares.

Click to expand...

Yes, I agree the only reason I put the notes in was because the un pair and re connect was - according to Win showing as working and complete - except it wasn’t So I suspect that the problem is with Marshall and others may experience the same issue . It may help others in the future

Thanks to all those who offered support