Win 11 22H2 - No Screen off; no Sleep


Greybat

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8:39 AM
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Windows 11 Pro
Over the last week, my desktop has refused to turn the screen off or sleep as prescribed in the power settings. The reason APPEARS to be that something is repeatedly updating the "Last Activity" date and time, making the system believe that there is still an active user. I use an app called SmartPower to manage when periods of On/Off time. and the logs from this app indicate that the system remains active due to "user activity" under my username..

I have also turned of, and uninstalled this app (SmartPower) to test whether it is the cause. I set up the necessary power plan values in the power settings, but still the machine will not sleep or turn the screen off.

Other diagnostics I have tried include:

- Changing my mouse. I recently installed a new Logitech M510 mouse, along with Logitech "LOGI+ Options." I uninstalled both the mouse and the software.. I also installed a different, older mouse onto a different Logitech receiver.
- Restarted with startup items off.
- Several other options I found on other sites that do not really match my situation.

Finally, looking back on the SmartPower debug log, I see that the last successful "power off" sequence occurred around 10:50am last Sunday (Oct 22), and restart was initiated at 11:24am . As best I recall, I was nowhere near my computer at that time - nor was anyone else! But from then, every minute thereafter, the log reports 2 changes to the last activity date/time every minute.

A perfect answer to this would be ideal, but , maybe, as a starting point, someone could tell me if and how there is a way to determine which process is updating the last activity date and time every 30 seconds or so, even though there is no user activity from the keyboard or mouse.

Thanks for any help!

Graham
 
Windows Build/Version
Windows 11 Pro 22H2

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-built
    CPU
    AMD Ryzen 5 3600X
    Motherboard
    ASRock B550M Pro4
    Memory
    32gb
    Graphics Card(s)
    AMD Radeon RX 5700 XT
    Sound Card
    Realtek High Definition (Built in)
    Monitor(s) Displays
    2
    Hard Drives
    Seagate Expansion 3tb; WDC WDS100T280C;; Samsung SSD 840
    EVO120gb; CT1000MX500SSD1 1gb

FrancoDT

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Probably not related but thought I'd throw it out there just in case. My PC wouldn't stay asleep and kept waking every few minutes the last few days after my latest Windows update. I had to go into Device Manger to the Network adapter properties and go to the power management tab and uncheck "Allow this device to wake the computer". It stays asleep now.
 

My Computers

System One System Two

  • OS
    Windows 11 22H2
    Computer type
    Laptop
    Manufacturer/Model
    Alienware M17 R3
    CPU
    Intel Core i7-10750H (Comet Lake)
    Motherboard
    Alienware
    Memory
    32GB DDR4
    Graphics Card(s)
    NVIDIA GeForce RTX 2060 and Intel UHD Graphics
    Sound Card
    Realtek ALC3281-CG
    Monitor(s) Displays
    17"
    Screen Resolution
    3840x2160
    Hard Drives
    Micron 2300 NVMe 1TB
    PC SN530 NVMe WDC 512GB
    Mouse
    Logitech MX Master 3
    Internet Speed
    50mbps
    Browser
    Vivaldi and Firefox
    Antivirus
    MS Defender and Malwarebytes Free
  • Operating System
    Windows 11 22H2
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface Laptop 3
    CPU
    Intel Core i7-1065G7 (Ice Lake)
    Motherboard
    Microsoft Corp.
    Memory
    16GB DDR4
    Graphics card(s)
    Intel Iris Plus Graphics
    Sound Card
    Omnisonic Speakers with Dolby Audio
    Monitor(s) Displays
    13.5” PixelSense Touchscreen Display
    Screen Resolution
    2256x1504
    Hard Drives
    Toshiba Memory 512GB
    Internet Speed
    50 mbps
    Browser
    Vivaldi and Firefox
    Antivirus
    MS Defender and Malwarebytes Free

Greybat

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Windows 11 Pro
@FrancoDT: Thanks for your suggestion. As it turns out, I think I have identified the problem. It looks as though 2 USB devices associated with MS Flight Simulator 2020 are causing the problem. These devices are a Saitek joystick, and a TrackIR device for tracking head movements during game play. If they are connected by USB, they appear to be generating "User Activity" even if the software itself - particularly in the case of the TrackIR device - has been shut down.

I have been experimenting today to find out whether only one of the devices is causing this, but it appears that both/either are responsible.

I don't remember if I had the same problem when I was running FS2020 under Windows 10, nor whether it was a problem before I started to notice that sleep wasn't working about 2 weeks ago. I did notice that I had installed Win11 22h2 several days before I noticed the issue, so I cannot lay the cause at that door!

In any case, either this is a driver problem, or expected behaviour. I'm not sure which, but, for the time being, my workaround is simple: Unplug the two offending USB devices!

I hope this helps anyone else noticing these behaviours.

Graham
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-built
    CPU
    AMD Ryzen 5 3600X
    Motherboard
    ASRock B550M Pro4
    Memory
    32gb
    Graphics Card(s)
    AMD Radeon RX 5700 XT
    Sound Card
    Realtek High Definition (Built in)
    Monitor(s) Displays
    2
    Hard Drives
    Seagate Expansion 3tb; WDC WDS100T280C;; Samsung SSD 840
    EVO120gb; CT1000MX500SSD1 1gb

FrancoDT

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Good deal you found the cause. Just curious are those two devices listed under device manager when plugged in and have a power management tab that allows you to uncheck "Allow this device to wake the computer"? That might allow you leaving them plugged in.
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 22H2
    Computer type
    Laptop
    Manufacturer/Model
    Alienware M17 R3
    CPU
    Intel Core i7-10750H (Comet Lake)
    Motherboard
    Alienware
    Memory
    32GB DDR4
    Graphics Card(s)
    NVIDIA GeForce RTX 2060 and Intel UHD Graphics
    Sound Card
    Realtek ALC3281-CG
    Monitor(s) Displays
    17"
    Screen Resolution
    3840x2160
    Hard Drives
    Micron 2300 NVMe 1TB
    PC SN530 NVMe WDC 512GB
    Mouse
    Logitech MX Master 3
    Internet Speed
    50mbps
    Browser
    Vivaldi and Firefox
    Antivirus
    MS Defender and Malwarebytes Free
  • Operating System
    Windows 11 22H2
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface Laptop 3
    CPU
    Intel Core i7-1065G7 (Ice Lake)
    Motherboard
    Microsoft Corp.
    Memory
    16GB DDR4
    Graphics card(s)
    Intel Iris Plus Graphics
    Sound Card
    Omnisonic Speakers with Dolby Audio
    Monitor(s) Displays
    13.5” PixelSense Touchscreen Display
    Screen Resolution
    2256x1504
    Hard Drives
    Toshiba Memory 512GB
    Internet Speed
    50 mbps
    Browser
    Vivaldi and Firefox
    Antivirus
    MS Defender and Malwarebytes Free

Greybat

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Thread Starter
Local time
8:39 AM
Posts
4
OS
Windows 11 Pro
I've had a pretty hard look through the Device Manager both in the default view, and view by connection. I cannot see any devices that are set to wake the computer. One diagnostic step I took earlier on was to turn off all the USB hubs to not allow them to turn OFF the computer to save poser. I may turn them back on!

Thanks again for your interest.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-built
    CPU
    AMD Ryzen 5 3600X
    Motherboard
    ASRock B550M Pro4
    Memory
    32gb
    Graphics Card(s)
    AMD Radeon RX 5700 XT
    Sound Card
    Realtek High Definition (Built in)
    Monitor(s) Displays
    2
    Hard Drives
    Seagate Expansion 3tb; WDC WDS100T280C;; Samsung SSD 840
    EVO120gb; CT1000MX500SSD1 1gb

Maestro6

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3:39 PM
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Win10/11
Thanks GreyBat!! you got me thinking that it could be my new Logitech X56 HOTAS causing this. And it was indeed it! (I see they also use Saitek)
I Was looking to resolve it for more then a month (Not exclusively.. :D)
Thanks again.
 

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  • OS
    Win10/11

Gramps

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It's not just Saitek, I have the same issue with a throttle, and stick, from Virpil. My VKB pedals do not have the issue. One of these days I'll get around to updating the firmware for those two.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    I8700k
    Motherboard
    MSI Z370A Pro
    Memory
    32 gb
    Graphics Card(s)
    1070ti
    Sound Card
    On-board realtech

Greybat

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Thread Starter
Local time
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OS
Windows 11 Pro
I just wanted to add a couple of things.... First of all, I found that the TrackIR device only interrupted sleep when it was connected via USB, and the supporting software task was NOT running. As long as there is a TrackIR task listed amongst the running processes, the device does not prevent the computer going to sleep. (I do find that, if I leave the software running without using FS, the device and the software stops responding and will sometimes prevent FS from starting. I have to force end the TrackIR task from Task Manager, then restart it, before starting FS. But that, you could say, is another issue!)

The second thing is that I decided to ditch the Saitek AV8R, which was well over 10 years old anyway, and replace it with the cheapest (!) Thrustmaster HOTAS. This device does not have a problem with sleep. It can remain plugged in and sleep works normally.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-built
    CPU
    AMD Ryzen 5 3600X
    Motherboard
    ASRock B550M Pro4
    Memory
    32gb
    Graphics Card(s)
    AMD Radeon RX 5700 XT
    Sound Card
    Realtek High Definition (Built in)
    Monitor(s) Displays
    2
    Hard Drives
    Seagate Expansion 3tb; WDC WDS100T280C;; Samsung SSD 840
    EVO120gb; CT1000MX500SSD1 1gb

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