Windows 10 hanging


motu28

New member
Local time
2:11 PM
Posts
2
OS
Windows 10
Hi, I was hoping someone could help me with my Windows 10 PC 'hanging' for no apparent reasons which would only be resolved by a hard reboot. I was connected to my Cisco Anyconnect VPN software but am unsure if that or another program was causing the issue.

Any help would be greatly appreciated, Thanks.
 
Windows Build/Version
Windows 10 21H2 OS Build 19044.1526 Windows Feature Experience Pack 120.2212.4170.0

Attachments

  • Logs(2022-03-07_15-29-57).zip
    1.1 MB · Views: 1

My Computer

System One

  • OS
    Windows 10

zbook

Well-known member
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Posts
1,235
OS
Windows 10
Please perform the following steps:


1) Run: (typically requires Ten Forums logon) (indicate if you have problems with logon)


2) The BIOS: Version/Date American Megatrends Inc. P2.00, 16/12/2019

Upgrade the BIOS: P2 > P8


3) Uninstall and reinstall Nvidia GPU drivers: nvlddmkm.sys

a) Uninstall using DDU

b) Reinstall using the Nvidia website

c) Make sure that you check the clean install box and if available install the physx driver.






4) For any BSOD run the V2 log collector > upload V2 into the newest post




Code:
Name    NVIDIA GeForce RTX 3070
PNP Device ID    PCI\VEN_10DE&DEV_2488&SUBSYS_88251043&REV_A1\4&1FC990D7&0&0019
Adapter Type    NVIDIA GeForce RTX 3070, NVIDIA compatible
Adapter Description    NVIDIA GeForce RTX 3070
Adapter RAM    (1,048,576) bytes
Installed Drivers    C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3b12ac0f95b18b9d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3b12ac0f95b18b9d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3b12ac0f95b18b9d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3b12ac0f95b18b9d\nvldumdx.dll
Driver Version    30.0.15.1179
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NV_DISPI.INF_AMD64_3B12AC0F95B18B9D\NVLDDMKM.SYS (30.0.15.1179, 40.34 MB (42,298,024 bytes), 18/2/2022 9:00 pm)
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

philc43

BSOD Analyst
Member
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Local time
6:11 AM
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108
OS
Windows 10
Hello @motu28

You had a BSOD crash on 4th March which was caused by the nVidia graphics driver causing a DPC watchdog error. Was this the problem you are concerned about or was it something that happened today?

I can see that you had an abnormal shutdown today:
1646643745330.png
 

My Computers

System One System Two

  • OS
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-Build
    CPU
    Intel Core i5 3570K 3.4GHz
    Motherboard
    ASUS P8Z77-V LX
    Memory
    16GB
    Graphics Card(s)
    NVidia Geforce GTX 750Ti
    Sound Card
    On-board Realtek HD Audio
    Monitor(s) Displays
    Samsung 226BW
    Hard Drives
    1TB SSD + 1TB HDD
    PSU
    Corsair TX550
    Case
    Gigabyte IF233
    Keyboard
    Microsoft wired Keyboard 600
    Mouse
    Microsoft wired Basic Optical
    Internet Speed
    900MB/s
    Browser
    MS Edge
    Antivirus
    Microsoft Defender
  • Operating System
    Win 11
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface 3
    CPU
    Intel i5 - 10th gen
    Memory
    8GB
    Graphics card(s)
    Intel Iris plus

motu28

New member
Thread Starter
Local time
2:11 PM
Posts
2
OS
Windows 10
The BSOD crash on the 4th and today's abnormal shutdown was essentially the same 'hanging' experience where I had to do a hard reset of my PC.
 

My Computer

System One

  • OS
    Windows 10

zbook

Well-known member
Power User
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Local time
12:11 AM
Posts
1,235
OS
Windows 10
The computer had several BSOD.

Only one dump file was created.

Other BSOD had failed to create dump files.

So there may be additional BSOD after replacing the Nvidia GPU driver.

You can better monitor the computer problems by using the Window Reliability Monitor:




Code:
Event[2862]:
  Log Name: System
  Source: volmgr
  Date: 2022-03-04T13:58:04.2850000Z
  Event ID: 161
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Eugene
  Description:
Dump file creation failed due to error during dump creation.


Code:
Event[2863]:
  Log Name: System
  Source: volmgr
  Date: 2022-03-04T13:58:04.3000000Z
  Event ID: 161
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Eugene
  Description:
Dump file creation failed due to error during dump creation.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

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