Windows 11 Crashes


pepegot1

Member
Local time
10:21 AM
Posts
2
OS
windows11 Home
When opening a zip file, using Windows 11, the transmition crahes to the desktop. Fix needed!!! My other file manager was successful.
I just added info.
 
Last edited:

My Computer

System One

  • OS
    windows11 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    AVADirect custom
    CPU
    Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz
    Motherboard
    H370 AORUS GAMING 3 WIFI-CF
    Memory
    32 Gig
    Graphics Card(s)
    Geforce GT 1030, 2 gig
    Sound Card
    On board
    Monitor(s) Displays
    Ben , 24"
    Screen Resolution
    1920x1080
    Hard Drives
    SSD and WD HD one terabyte HD
    PSU
    750
    Cooling
    3 fans
    Keyboard
    Microsoft cordless
    Mouse
    Logtech cordless
    Internet Speed
    10 Mz
    Browser
    Firefox, Edge
    Antivirus
    Malwarebytes
Hi and welcome to the forum
First things first.. what version of 11 are you using? Secondly could you fill in the "My Computer" section so we know what hardware you're using.,. all that will be helpful when we try to help you out.
 

My Computer

System One

  • OS
    Windows 11 Home(Release Preview ) - 24H2 - 26100.863
    Computer type
    PC/Desktop
    Manufacturer/Model
    Banana Junior 5600- G Series
    CPU
    AMD Ryzen 5 5600G
    Motherboard
    Asus ROG Strix B550-F
    Memory
    G.SKILL Ripjaws V Series 64GB 4x16
    Graphics Card(s)
    NVIDIA GeForce GTX TITAN X
    Monitor(s) Displays
    28" ASUS VP28U
    Screen Resolution
    1080p
    Hard Drives
    Primary SAMSUNG 970 EVO Plus
    PSU
    EVGA BQ 700w 80+ Bronze
    Case
    Zalman i3 NEO
    Cooling
    ARCTIC Freezer 7 X
    Keyboard
    Corsair
    Mouse
    Amazon Generic with Cord
    Internet Speed
    Download: 295.11 mbps Upload: 65.35 mbps T-Mobile Internet
    Browser
    Firefox and Edge
    Antivirus
    MS - Defender
    Other Info
    Speakers: Klipsch ProMedia 2.1
That's unusual.

I've never had a problem extracting .zip files using Windows Explorer in Win11.

I suppose that your Win11 installation is corrupt.

First thing I'd try: open a command windows (cmd) as administrator, and run sfc /scannow. (That's the System File Checker.)

If that doesn't help, maybe a repair install of Windows: Repair Install Windows 11 with an In-place Upgrade

Before the repair install, I strongly recommend imaging the boot drive. I haven't used it, but Macrium Reflect Free is popular. Reflect Free Edition
 

My Computers

System One System Two

  • OS
    Windows 11 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Amd Threadripper 7970X
    Motherboard
    Gigabyte TRX50 Aero D
    Memory
    128GB (4 X 32) Kingston DDR5 5200 (RDIMM)
    Graphics Card(s)
    Gigabyte RTX 4090 OC
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Philips 27E1N8900 OLED
    Screen Resolution
    3840 X 2160 @ 60Hz
    Hard Drives
    Crucial T700 2TB M.2 NVME SSD
    WD 4TB Blue SATA SSD
    Seagate 18TB IronWolf Pro
    PSU
    eVGA SuperNOVA 1600 GT
    Case
    Lian Li 011 Dynamic Evo XL
    Cooling
    Alphacool Eisbaer Pro Aurora 360, with 3 Phanteks T30 fans
    Keyboard
    Logitech K120 (wired)
    Mouse
    Logitech M500s (wired)
    Internet Speed
    1200 Mbps
  • Operating System
    windows 11 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-13900K
    Motherboard
    Asus RoG Strix Z690-E
    Memory
    64GB G.Skill DDR5-6000
    Graphics card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Asus PA329C
    Screen Resolution
    3840 X 2160 @60Hz
    Hard Drives
    WDC SN850 1TB
    8 TB Seagate Ironwolf
    4TB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Lian Li 011 Dynamic Evo
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Mouse
    Logitech M500s (wired)
    Keyboard
    Logitech K120 (wired)
Hi,
Nothing new about 10 or 11 now blocking folders or files especially zipped
Right click and go to properties
Check the Unblock box apply and okay.

Right click and select extract all.
 

My Computer

System One

  • OS
    Win-7-10-11Pro's
    Computer type
    PC/Desktop
    Manufacturer/Model
    Acer 17" Nitro 7840sn/ 2x16gb 5600c40/ 4060/ stock 1tb-os/ 4tb sn850x
    CPU
    10900k & 9940x & 5930k
    Motherboard
    z490-Apex & x299-Apex & x99-Sabertooth
    Memory
    Trident-Z Royal 4000c16 2x16gb & Trident-Z 3600c16 4x8gb & 3200c14 4x8gb
    Graphics Card(s)
    Titan Xp & 1080ti FTW3 & evga 980ti gaming
    Sound Card
    Onboard Realtek x3
    Monitor(s) Displays
    1-AOC G2460PG 24"G-Sync 144Hz/ 2nd 1-ASUS VG248QE 24"/ 3rd LG 43" series
    Screen Resolution
    1920-1080 not sure what the t.v is besides 43" class scales from 1920-1080 perfectly
    Hard Drives
    2-WD-sn850x 4tb/ 970evo+500gb/ 980 pro 2tb.
    PSU
    1000p2 & 1200p2 & 850p2
    Case
    D450 x2 & 1 Test bench in cherry Entertainment center
    Cooling
    Custom water loops x3 with 2x mora 360mm rads only 980ti gaming air cooled
    Keyboard
    G710+x3
    Mouse
    Redragon x3
    Internet Speed
    xfinity gigabyte
    Browser
    Firefox
    Antivirus
    mbam pro
Ok, I am running into a similar problem. I can't even click or right click on the zip file, File Explorer just quits and disappears. So I can't unzip a file through File Explorer.
 

My Computer

System One

  • OS
    Windows 11 Home 64 bit version 10.0.22000 Build 22000
    Computer type
    Laptop
    Manufacturer/Model
    HP Envy 360
    CPU
    AMD Ryzen 5 3500U
    Motherboard
    HP 85DD
    Memory
    8 gig
    Graphics Card(s)
    Radeon Vega Mobile Gfx 2.10 GHz
    Sound Card
    Realtek
    Monitor(s) Displays
    Laptop screen
    Screen Resolution
    1920x1080 60 Hz
    Hard Drives
    Samsung 250 GB
    Cooling
    Standard 2 cooling fans
    Keyboard
    Standard PS/2 keyboard
    Mouse
    Synaptics Touchpad
    Browser
    FireFox
    Antivirus
    AVG
Ok, I am running into a similar problem. I can't even click or right click on the zip file, File Explorer just quits and disappears. So I can't unzip a file through File Explorer.


Welcome to Eleven Forum.

That shouldn't happen and suggests something in your W11 install is corrupt. The same suggestion as bobkn gave to the OP applies, first run sfc /scannow in a Command Prompt (Admin).


If that finds problems it cannot fix, then run Dism's RestoreHealth option, then run sfc /scannow again.


If you still have a problem after that then try an in-place repair upgrade.

 

My Computers

System One System Two

  • OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire 3 A315-23
    CPU
    AMD Athlon Silver 3050U
    Memory
    8GB
    Graphics Card(s)
    Radeon Graphics
    Monitor(s) Displays
    laptop screen
    Screen Resolution
    1366x768 native resolution, up to 2560x1440 with Radeon Virtual Super Resolution
    Hard Drives
    1TB Samsung EVO 870 SSD
    Internet Speed
    50 Mbps
    Browser
    Edge, Firefox
    Antivirus
    Defender
    Other Info
    fully 'Windows 11 ready' laptop. Windows 10 C: partition migrated from my old unsupported 'main machine' then upgraded to 11. A test migration ran Insider builds for 2 months. When 11 was released on 5th October it was re-imaged back to 10 and was offered the upgrade in Windows Update on 20th October. Windows Update offered the 22H2 Feature Update on 20th September 2022. It got the 23H2 Feature Update on 4th November 2023 through Windows Update.

    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB NVMe ssd, supported device running Windows 11 Pro (and all my Hyper-V VMs).

    My SYSTEM FOUR is a 2-in-1 convertible Lenovo Yoga 11e 20DA, Celeron N2930, 8GB RAM, 256GB ssd. Unsupported device: currently running Win10 Pro, plus Win11 Pro RTM and Insider Beta as native boot vhdx.

    My SYSTEM FIVE is a Dell Latitude 3190 2-in-1, Pentium Silver N5030, 4GB RAM, 512GB NVMe ssd, supported device running Windows 11 Pro, plus the Insider Beta, Dev, Canary, and Release Preview builds as a native boot .vhdx.
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell Lattitude E4310
    CPU
    Intel® Core™ i5-520M
    Motherboard
    0T6M8G
    Memory
    8GB
    Graphics card(s)
    (integrated graphics) Intel HD Graphics
    Screen Resolution
    1366x768
    Hard Drives
    500GB Crucial MX500 SSD
    Browser
    Firefox, Edge
    Antivirus
    Defender
    Other Info
    unsupported machine: Legacy bios, MBR, TPM 1.2, upgraded from W10 to W11 using W10/W11 hybrid install media workaround. In-place upgrade to 22H2 using ISO and a workaround. Feature Update to 23H2 by manually installing the Enablement Package. Also running Insider Beta, Dev, and Canary builds as a native boot .vhdx.

    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB NVMe ssd, supported device running Windows 11 Pro (and all my Hyper-V VMs).

    My SYSTEM FOUR is a 2-in-1 convertible Lenovo Yoga 11e 20DA, Celeron N2930, 8GB RAM, 256GB ssd. Unsupported device: currently running Win10 Pro, plus Win11 Pro RTM and Insider Beta as native boot vhdx.

    My SYSTEM FIVE is a Dell Latitude 3190 2-in-1, Pentium Silver N5030, 4GB RAM, 512GB NVMe ssd, supported device running Windows 11 Pro, plus the Insider Beta, Dev, Canary, and Release Preview builds as a native boot .vhdx.
Ok, ran the scan, no issues found. Ran the in-place upgrade. No difference, File Explorer still shuts down if I click on a zip file. What's next?
 

My Computer

System One

  • OS
    Windows 11 Home 64 bit version 10.0.22000 Build 22000
    Computer type
    Laptop
    Manufacturer/Model
    HP Envy 360
    CPU
    AMD Ryzen 5 3500U
    Motherboard
    HP 85DD
    Memory
    8 gig
    Graphics Card(s)
    Radeon Vega Mobile Gfx 2.10 GHz
    Sound Card
    Realtek
    Monitor(s) Displays
    Laptop screen
    Screen Resolution
    1920x1080 60 Hz
    Hard Drives
    Samsung 250 GB
    Cooling
    Standard 2 cooling fans
    Keyboard
    Standard PS/2 keyboard
    Mouse
    Synaptics Touchpad
    Browser
    FireFox
    Antivirus
    AVG
A clean install of Win 11 followed by the reinstall of your apps (making sure that all your data, licenses, settings, and configurations are backed up or recorded).
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP / Spectre x360 Convertible 13
    CPU
    i5-8250U
    Motherboard
    83B9 56.50
    Memory
    8GB
    Graphics Card(s)
    Intel(R) UHD Graphics 620
    Sound Card
    Realtek High Definition Audio(SST)
    Screen Resolution
    1920 x 1080
    Hard Drives
    Toshiba 256GB SSD
    Internet Speed
    500Mbps
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender
Update - I discovered the issue with zip files. I had a 3rd party File Explorer replacement utility called PowerDesk installed which evidently is not compatible with Windows 11. So I had to revert back to Windows File Explorer, but I didn't remove PowerDesk (hoping an update will be available soon for Windows 11). Once I uninstalled PowerDesk then File Explorer works with zip files.
 

My Computer

System One

  • OS
    Windows 11 Home 64 bit version 10.0.22000 Build 22000
    Computer type
    Laptop
    Manufacturer/Model
    HP Envy 360
    CPU
    AMD Ryzen 5 3500U
    Motherboard
    HP 85DD
    Memory
    8 gig
    Graphics Card(s)
    Radeon Vega Mobile Gfx 2.10 GHz
    Sound Card
    Realtek
    Monitor(s) Displays
    Laptop screen
    Screen Resolution
    1920x1080 60 Hz
    Hard Drives
    Samsung 250 GB
    Cooling
    Standard 2 cooling fans
    Keyboard
    Standard PS/2 keyboard
    Mouse
    Synaptics Touchpad
    Browser
    FireFox
    Antivirus
    AVG

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