Windows 11 Crashes


pepegot1

Member
Local time
8:06 AM
Posts
2
OS
windows11 Home
When opening a zip file, using Windows 11, the transmition crahes to the desktop. Fix needed!!! My other file manager was successful.
I just added info.
 
Last edited:

My Computer

System One

  • OS
    windows11 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    AVADirect custom
    CPU
    Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz
    Motherboard
    H370 AORUS GAMING 3 WIFI-CF
    Memory
    32 Gig
    Graphics Card(s)
    Geforce GT 1030, 2 gig
    Sound Card
    On board
    Monitor(s) Displays
    Ben , 24"
    Screen Resolution
    1920x1080
    Hard Drives
    SSD and WD HD one terabyte HD
    PSU
    750
    Cooling
    3 fans
    Keyboard
    Microsoft cordless
    Mouse
    Logtech cordless
    Internet Speed
    10 Mz
    Browser
    Firefox, Edge
    Antivirus
    Malwarebytes

BunnyJ

Python Programmer
Pro User
VIP
Local time
8:06 AM
Posts
5,121
Location
USA TN
OS
Windows 11 Home 25126.1000- Dev Channel
Hi and welcome to the forum
First things first.. what version of 11 are you using? Secondly could you fill in the "My Computer" section so we know what hardware you're using.,. all that will be helpful when we try to help you out.
 

My Computer

System One

  • OS
    Windows 11 Home 25126.1000- Dev Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    Banna Junior 7000 - X Series
    CPU
    Ryzen 7 2700X
    Motherboard
    Asus Crosshair VII Hero, X470
    Memory
    Gskill 32GB, 16GBX2 PC3000
    Graphics Card(s)
    GeForce GTX TITAN X 12GB
    Sound Card
    Realtek (R) Audio
    Monitor(s) Displays
    ASUS VP28UQG 28" 4K, Viotek 32" 1080p
    Screen Resolution
    4K 3840 x 2160
    Hard Drives
    Primary Samsung 256 SSD
    PSU
    EVGA BQ 700w 80+ Bronze
    Case
    NZXT 510
    Cooling
    Stock AMD cooler
    Keyboard
    Corsair
    Mouse
    Amazon Generic with Cord
    Internet Speed
    Download: 350.50 mbps Upload: 12.02 mbps Ping: 15ms
    Browser
    Firefox, Chrome and Edge
    Antivirus
    MS - Defender

bobkn

Well-known member
Power User
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Local time
8:06 AM
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712
Location
Danbury, CT, USA
OS
Windows 11 22000.652
That's unusual.

I've never had a problem extracting .zip files using Windows Explorer in Win11.

I suppose that your Win11 installation is corrupt.

First thing I'd try: open a command windows (cmd) as administrator, and run sfc /scannow. (That's the System File Checker.)

If that doesn't help, maybe a repair install of Windows: Repair Install Windows 11 with an In-place Upgrade

Before the repair install, I strongly recommend imaging the boot drive. I haven't used it, but Macrium Reflect Free is popular. Reflect Free Edition
 

My Computers

System One System Two

  • OS
    Windows 11 22000.652
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-12900K
    Motherboard
    Asus Prime Z690-A
    Memory
    16 GB Gskill F5-5600U3636C16G X2 (32GB)
    Graphics Card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Asus PA329C
    Screen Resolution
    3840 X 2160
    Hard Drives
    WB Black SN850 1TB M.2 NVME SSD
    Seagate Iron Wolf 8TB
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Corsair 5000D AIrflow
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Internet Speed
    1200 Mbps
  • Operating System
    windows 11 22000.652
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Ryzen 9 5950X
    Motherboard
    Asus Tuf Gaming X570-Plus
    Memory
    64GB DDR4 3800 (@ 3600)
    Graphics card(s)
    Zotac RTX 3080
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Samsung LU28R55
    Screen Resolution
    3840 X 2160
    Hard Drives
    Sabrent 1 TB PCI-E 4.0 X4 NVME M.2
    4 GB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 850 G6
    Case
    Phanteks ENTHOO Pro M
    Cooling
    iCUE H115i RGB PRO XT Liquid CPU Cooler

ThrashZone

Minor Threat
Power User
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Local time
7:06 AM
Posts
1,105
OS
Linux-Mint-Cinnamon-20.2 Win-7-10-11Pro's
Hi,
Nothing new about 10 or 11 now blocking folders or files especially zipped
Right click and go to properties
Check the Unblock box apply and okay.

Right click and select extract all.
 

My Computer

System One

  • OS
    Linux-Mint-Cinnamon-20.2 Win-7-10-11Pro's
    Computer type
    PC/Desktop
    Manufacturer/Model
    asus x3
    CPU
    10900k & 9940x & 5930k
    Motherboard
    z490-Apex & x299-Apex & x99-Sabertooth
    Memory
    Trident-Z Royal 4000c16 2x16gb & Trident-Z 3600c16 4x8gb & 3200c14 4x8gb
    Graphics Card(s)
    Titan Xp & 1080ti FTW3 & evga 980ti gaming
    Sound Card
    Onboard Realtek x3
    Monitor(s) Displays
    1-AOC G2460PG 24"G-Sync 144Hz/ 2nd 1-ASUS VG248QE 24"/ 3rd LG 43" series
    Screen Resolution
    1920-1080 not sure what the t.v is besides 43" class scales from 1920-1080 perfectly
    Hard Drives
    To many to list
    PSU
    1000p2 & 1200p2 & 850p2
    Case
    D450 x2 & 1 Test bench in cherry Entertainment center
    Cooling
    Custom water loops x3 with 2x mora 360mm rads only 980ti gaming air cooled
    Keyboard
    G710+x3
    Mouse
    Redragon x3
    Internet Speed
    xfinity gigabyte
    Browser
    Firefox
    Antivirus
    mbam pro

dmuellenberg

Member
Local time
7:06 AM
Posts
3
OS
Windows 11 Home 64 bit version 10.0.22000 Build 22000
Ok, I am running into a similar problem. I can't even click or right click on the zip file, File Explorer just quits and disappears. So I can't unzip a file through File Explorer.
 

My Computer

System One

  • OS
    Windows 11 Home 64 bit version 10.0.22000 Build 22000
    Computer type
    Laptop
    Manufacturer/Model
    HP Envy 360
    CPU
    AMD Ryzen 5 3500U
    Motherboard
    HP 85DD
    Memory
    8 gig
    Graphics Card(s)
    Radeon Vega Mobile Gfx 2.10 GHz
    Sound Card
    Realtek
    Monitor(s) Displays
    Laptop screen
    Screen Resolution
    1920x1080 60 Hz
    Hard Drives
    Samsung 250 GB
    Cooling
    Standard 2 cooling fans
    Keyboard
    Standard PS/2 keyboard
    Mouse
    Synaptics Touchpad
    Browser
    FireFox
    Antivirus
    AVG

Bree

Well-known member
Pro User
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Local time
1:06 PM
Posts
2,387
Location
S/E England, UK
OS
Windows 11 Home
Ok, I am running into a similar problem. I can't even click or right click on the zip file, File Explorer just quits and disappears. So I can't unzip a file through File Explorer.


Welcome to Eleven Forum.

That shouldn't happen and suggests something in your W11 install is corrupt. The same suggestion as bobkn gave to the OP applies, first run sfc /scannow in a Command Prompt (Admin).


If that finds problems it cannot fix, then run Dism's RestoreHealth option, then run sfc /scannow again.


If you still have a problem after that then try an in-place repair upgrade.

 

My Computers

System One System Two

  • OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire 3 A315-23
    CPU
    AMD Athlon Silver 3050U
    Memory
    8GB
    Graphics Card(s)
    Radeon Graphics
    Monitor(s) Displays
    laptop screen
    Screen Resolution
    1366x768 native resolution, up to 2560x1440 with Radeon Virtual Super Resolution
    Hard Drives
    1TB HDD
    Browser
    Edge, Firefox
    Antivirus
    Defender
    Other Info
    fully 'Windows 11 ready' laptop. Windows 10 C: partition migrated from my old unsupported 'main machine' then upgraded to 11. A test migration ran Insider builds for 2 months. When 11 was released on 5th October it was re-imaged back to 10 and was offered the upgrade in Windows Update on 20th October.


    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB ssd, Windows 11 Pro.
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell Lattitude E4310
    CPU
    i5 M 520
    Motherboard
    0T6M8G
    Memory
    4GB
    Screen Resolution
    1366x768
    Hard Drives
    500GB HDD
    Browser
    Firefox, Edge
    Antivirus
    Defender
    Other Info
    unsupported machine: Legacy bios, MBR, TPM 1.2, upgraded from W10 to W11 using W10/W11 hybrid install media workaround.


    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB ssd, Windows 11 Pro.

dmuellenberg

Member
Local time
7:06 AM
Posts
3
OS
Windows 11 Home 64 bit version 10.0.22000 Build 22000
Ok, ran the scan, no issues found. Ran the in-place upgrade. No difference, File Explorer still shuts down if I click on a zip file. What's next?
 

My Computer

System One

  • OS
    Windows 11 Home 64 bit version 10.0.22000 Build 22000
    Computer type
    Laptop
    Manufacturer/Model
    HP Envy 360
    CPU
    AMD Ryzen 5 3500U
    Motherboard
    HP 85DD
    Memory
    8 gig
    Graphics Card(s)
    Radeon Vega Mobile Gfx 2.10 GHz
    Sound Card
    Realtek
    Monitor(s) Displays
    Laptop screen
    Screen Resolution
    1920x1080 60 Hz
    Hard Drives
    Samsung 250 GB
    Cooling
    Standard 2 cooling fans
    Keyboard
    Standard PS/2 keyboard
    Mouse
    Synaptics Touchpad
    Browser
    FireFox
    Antivirus
    AVG

Quandary

Active member
Member
VIP
Local time
8:06 AM
Posts
182
OS
Windows 11
A clean install of Win 11 followed by the reinstall of your apps (making sure that all your data, licenses, settings, and configurations are backed up or recorded).
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP / Spectre x360 Convertible 13
    CPU
    i5-8250U
    Motherboard
    83B9 56.50
    Memory
    8GB
    Graphics Card(s)
    Intel(R) UHD Graphics 620
    Sound Card
    Realtek High Definition Audio(SST)
    Screen Resolution
    1920 x 1080
    Hard Drives
    Toshiba 256GB SSD
    Internet Speed
    500Mbps
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender

dmuellenberg

Member
Local time
7:06 AM
Posts
3
OS
Windows 11 Home 64 bit version 10.0.22000 Build 22000
Update - I discovered the issue with zip files. I had a 3rd party File Explorer replacement utility called PowerDesk installed which evidently is not compatible with Windows 11. So I had to revert back to Windows File Explorer, but I didn't remove PowerDesk (hoping an update will be available soon for Windows 11). Once I uninstalled PowerDesk then File Explorer works with zip files.
 

My Computer

System One

  • OS
    Windows 11 Home 64 bit version 10.0.22000 Build 22000
    Computer type
    Laptop
    Manufacturer/Model
    HP Envy 360
    CPU
    AMD Ryzen 5 3500U
    Motherboard
    HP 85DD
    Memory
    8 gig
    Graphics Card(s)
    Radeon Vega Mobile Gfx 2.10 GHz
    Sound Card
    Realtek
    Monitor(s) Displays
    Laptop screen
    Screen Resolution
    1920x1080 60 Hz
    Hard Drives
    Samsung 250 GB
    Cooling
    Standard 2 cooling fans
    Keyboard
    Standard PS/2 keyboard
    Mouse
    Synaptics Touchpad
    Browser
    FireFox
    Antivirus
    AVG
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