Windows 11 does not restart


2Savage

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Hello, thank you everyone for your help. I have a Win11 desktop HP, Model S01-aF0134z. It does not restart, but it can shutdown. The white circle freezes during restart almost every time. Shutdown never freezes. I reinstalled Win11 2H22 from scratch. Performed all updates, used HP Support Assistant, AMD Driver app. BIOS is newest version. DISM good. chkdisk good. SFC /scannow was a bit long and I did not understand all of it.

When I install Win11 fresh, I can restart 50x, even after all updates. I used an old VGA monitor. Then, 2 days later, I plugged it into a new monitor with HDMI, and it had to do several more driver updates, and a .NET update. Suddenly the AMD Driver app stopped working, saying I had installed an incompatible driver. I deleted the Display driver in Device Manager, deleted all of the driver updates that Windows had just done, shutdown, turned back on, but still could not restart. Safe Mode with networking can restart everytime with no issue.

For troubleshooting, I disconnected all SATA cables, only using NVMe now with Win11 on it. swapped USB dongles to different brands. Disabled all unnecessary startup items. This issue only happened today, after Win11 installed several updates, some of the updates were not drivers, and I attempted to uninstall the non-driver updates, but it said they could not be uninstalled, which is a little odd because I remember in Win10 it appeared that you could uninstall quality, feature updates, and others. I uninstalled the AMD Media update, which was in the sound. Windows installed a "Surface - System" update. They don't mean the Microsoft Surface Computer do they? This is not a MS Surface, this is an HP. What does that mean? I could not find a way to uninstall that update.

What else can I try?
 
Windows Build/Version
Windows 11 2H22
Last edited:

My Computer

System One

  • OS
    Windows 11

neves

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Windows 11 Pro ( v10.00 Build 22621, 22H2)
Sounds like a corrupt VGA driver - especially since it works just fine in Safe Mode (which doesn't require/run on a proprietary driver).

1. Download the latest supported driver for your Video Card - from AMD.

2. Google for DDU (Display Driver Uninstaller) and download it - then extract it.

3. Restart in Safe Mode and run DDU. Select AMD for uninstallation (this tool will do a clean removal of all your AMD drivers) - and set it to restart afterwards (Clean and Restart). Before starting the Uninstall process - press Win Key + R, type msconfig + select the BOOT tab and uncheck Safe-boot - but click on "Exit without restart (cause you still need to run DDU and clean/remove the faulty drivers)". Next you click UNINSTALL on DDU while selecting to auto-restart when done.

4. When all is done it will reboot and restart into Windows. So next you will install the AMD driver.

Above steps usually solve that type of issue (a corrupted driver).
 

My Computer

System One

  • OS
    Windows 11 Pro ( v10.00 Build 22621, 22H2)
    Computer type
    Laptop
    Manufacturer/Model
    MSI GP65 Leopard 9SEX
    CPU
    Intel® Core™ i7-9750H Mobile 2592 MHz
    Motherboard
    MSI MS-16U1 Rev 1.0 / Intel® HM370 Rev.10
    Memory
    SO-DIMM SK Hynix 15.8 GB Dual-Channel DDR4-2666 (2 x 8 GB) 1329MHz (19-19-19-43)
    Graphics Card(s)
    nVidia RTX 2060 6GB Mobile GPU (TU106M)
    Sound Card
    Onbord Realtek ALC1220
    Monitor(s) Displays
    AU Optronics K055G B156HAN08.0 (AUO80ED)
    Screen Resolution
    1920 x 1080
    Hard Drives
    1x Samsung PM981 NVMe PCIe M.2 512GB / 1x Seagate Expansion ST1000LM035 1TB
    Keyboard
    Redragon K512 SHIVA
    Mouse
    HyperX Pulsefire Haste
    Internet Speed
    Download 482.2 Mbps Upload 453.0 Mbps
    Browser
    Firefox

wiganken

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HP machines usually have 'HP Support Assistant' installed. This communicates directly with HP and ensures that only the correct drivers are installed.

Try running it. If it isn't installed then it can be installed from HP Support Assistant | HP® Support or via Microsoft Store.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP EliteDesk 705 G5
    CPU
    AMD Ryzen 5 Pro 3400GE
    Memory
    8GB DDR4 SDRAM
    Graphics Card(s)
    Integrated AMD Radeon Vega 11
    Hard Drives
    256 GB PCIe NVMe M.2 SSD
  • Operating System
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    DELL Inspiron 15-3576
    CPU
    Intel Core i5-8250U
    Memory
    8 GB DDR4 - 2400 SODIMM
    Graphics card(s)
    Intel UHD Graphics 620
    Hard Drives
    256GB SK Hynix SC311 SATA SSD

neves

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Windows 11 Pro ( v10.00 Build 22621, 22H2)
HP machines usually have 'HP Support Assistant' installed. This communicates directly with HP and ensures that only the correct drivers are installed.

Try running it. If it isn't installed then it can be installed from HP Support Assistant | HP® Support or via Microsoft Store.

If it's a new system - sure, that could do the job (even if the drivers in question - are outdated compared to the latest from the GPU manufacturer). Tho, on older systems - where the last/latest OEM drivers displayed in HP SA - were both heavily updated and unstable (most commonly - video_TDR_failure BSOD errors - or even lacking a basic functionality while running a game and such) - the latest driver from the the GPU manufacturer - proved to be a far better option to the OEM drivers.
 

My Computer

System One

  • OS
    Windows 11 Pro ( v10.00 Build 22621, 22H2)
    Computer type
    Laptop
    Manufacturer/Model
    MSI GP65 Leopard 9SEX
    CPU
    Intel® Core™ i7-9750H Mobile 2592 MHz
    Motherboard
    MSI MS-16U1 Rev 1.0 / Intel® HM370 Rev.10
    Memory
    SO-DIMM SK Hynix 15.8 GB Dual-Channel DDR4-2666 (2 x 8 GB) 1329MHz (19-19-19-43)
    Graphics Card(s)
    nVidia RTX 2060 6GB Mobile GPU (TU106M)
    Sound Card
    Onbord Realtek ALC1220
    Monitor(s) Displays
    AU Optronics K055G B156HAN08.0 (AUO80ED)
    Screen Resolution
    1920 x 1080
    Hard Drives
    1x Samsung PM981 NVMe PCIe M.2 512GB / 1x Seagate Expansion ST1000LM035 1TB
    Keyboard
    Redragon K512 SHIVA
    Mouse
    HyperX Pulsefire Haste
    Internet Speed
    Download 482.2 Mbps Upload 453.0 Mbps
    Browser
    Firefox

2Savage

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Windows 11
I believe I have found the problem. It restarts as long as I don't activate Windows Security > Memory Integrity. Solved problem permanently by going to UEFI > Disable Hardware Virtualization. Although I could have left UEFI Hardware Virtualization on, it would have made a yellow exclamation point in my Windows Security, and I didn't want that. I will not be using Hyper-v, VirtualBox, VMWare on this PC, so I won't need Hardware Virtualization, correct? Thanks.
 

My Computer

System One

  • OS
    Windows 11

2Savage

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Windows 11
In my original post, I said I already used HP Support Assistant.
HP machines usually have 'HP Support Assistant' installed. This communicates directly with HP and ensures that only the correct drivers are installed.

Try running it. If it isn't installed then it can be installed from HP Support Assistant | HP® Support or via Microsoft Store
 

My Computer

System One

  • OS
    Windows 11

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