Windows 11 - Freezing/crashing problem.


Tarax

Member
Local time
5:58 PM
Posts
3
OS
Windows 11
Greetings!

I have been having some issues with my computer ever since I did a complete wipe & fresh reinstall of Windows 11 (I was previously on Win 10 where I had no issues).

I will go straight to the point.

Ever since I got on Windows 11, my computer randomly keeps freezing, locking everything up one thing at a time. I can be watching videos, playing games or just reading a document when it happens. But usually, since I have 2 monitors, I may have YouTube on one and perhaps a windowed game/program on the other.

It will essentially start with windows and then spread from one program to the next. When this event occurs I can in a limited manner interact with some things, like pressing buttons do give the the feedback of working. But nothing new loads and just sits there as if nothing happens. This applies to most things. I can get up the win 11 settings window, but not go further. I cant get control panel up, nor any explorer window.

Bottom line every time things start freezing for me, I have to use the physical power/restart button in order to reset the system. Doing it via windows only takes you to the windows shutting down window and just sits there forever. I have max waited 15 min before giving up. It dose not work.

The main problem I am having is, I cant seem to find anything in the windows logbook that points to any specific issue or errors. As if whatever this is, is not being noticed by the OS. I dunno...

In today's example, which happened around 17:40-17:59~ my local time (Sweden). I had Samsung dex on with a game running, YouTube (firefox) running on the other monitor. Nothing to special. I was using my Bluetooth headset listening while cleaning. While giving a command to the game running, I noticed the game lagging a bit. But I thought nothing of it at first. A few minutes later I gave a command that forced a scene change and that is when Dex stopped working, my phone reacted saying it disconnected. YouTube just got quiet. And I had to force restart.

Included is the "log collector" file I have seen people using.

I have tried a few different things suggested elsewhere. From driver reinstalls to turning of TMP in the bios. But yea, keeps happening and I am at a loss.

Hoping someone can illuminate / help me pinpoint something I probably have overlooked or missed. Any and all help is much appreciated! Please, let me know if you need any more info. Hopefully you can see my system specs on my profile too.
 
Windows Build/Version
22H2 - 22621.1105

Attachments

  • GAMING-PC-(2023-02-04_18-16-39).zip
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My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-Built
    CPU
    AMD 5950x
    Motherboard
    X570 AORUS MASTER (rev. 1.1/1.2) - Bios: F37.a
    Memory
    CMK32GX4M2ZZ3200C16 (XMP ON)
    Graphics Card(s)
    EVGA GeForce RTX 2080 FTW3 ULTRA
    Sound Card
    Sound Blaster AE-9
    Monitor(s) Displays
    Samsung 32" Odyssey Neo G7
    Screen Resolution
    1440p
    Hard Drives
    To many...
    PSU
    Seasonic Prime TX 1000W
    Case
    Lian Li O11 Dynamic XL ROG
    Cooling
    CPU/GPU EKWB Liquid combo
@Tarax


Might want to try this if you still have a backup of your Win 10 install....






In-Place Upgrade from Windows 10 to Windows 11...





Here is the short version of the In-place upgrade tutorial...

DISABLE non-Microsoft:
a) antivirus software
b) firewall software
c) drive encryption software

Make a full OS backup with a program like Macrium Reflect (free)
Macrium Software | Macrium Reflect Free

Get the Windows 11 ISO image and save it to your desktop...



Right click the ISO image and choose: MOUNT
Open File Explorer and you will see a new drive letter. It will "look" like a DVD optical drive.
Double click the new drive letter to open it.
Find setup.exe and double click it to start the in-place upgrade.

Choose the Keep personal files and apps option.

After it's all done... to UNmount the ISO image, right click the new drive letter and choose: EJECT.


The ONLY thing you will lose is some of your personalizations. Your programs and data will be intact.
 

My Computers

System One System Two

  • OS
    Win 11 Home ♦♦♦22631.3880 ♦♦♦♦♦♦♦23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE (BIOS 4702)
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Screen Resolution
    2560 x 1600
    Hard Drives
    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    DRW-24B1ST CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
    Case
    Cooler Master ATCS 840 Tower
    Cooling
    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
    Logitech Optical M-100
    Internet Speed
    300/300
    Browser
    Firefox (latest)
    Antivirus
    Bitdefender Internet Security
    Other Info
    Speakers: Klipsch Pro Media 2.1
  • Operating System
    Windows XP Pro 32bit w/SP3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® (not in use)
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
    Cooling
    ZALMAN 9500A 92mm CPU Cooler
    Mouse
    Logitech Optical M-BT96a
    Keyboard
    Logitech Classic Keybooard 200
    Internet Speed
    300/300
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 13 years?
Thank you for the reply and suggestion!

Unfortunately I don't have a backup saved of win 10. I do have a USB Install device for Win 10 and 11 tho.

When I installed windows 11 I did so by formatting all drives, and used the USB to install 11 fresh.

But If this trick still applies I will most certainly try it, not like I have anything to lose :)
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-Built
    CPU
    AMD 5950x
    Motherboard
    X570 AORUS MASTER (rev. 1.1/1.2) - Bios: F37.a
    Memory
    CMK32GX4M2ZZ3200C16 (XMP ON)
    Graphics Card(s)
    EVGA GeForce RTX 2080 FTW3 ULTRA
    Sound Card
    Sound Blaster AE-9
    Monitor(s) Displays
    Samsung 32" Odyssey Neo G7
    Screen Resolution
    1440p
    Hard Drives
    To many...
    PSU
    Seasonic Prime TX 1000W
    Case
    Lian Li O11 Dynamic XL ROG
    Cooling
    CPU/GPU EKWB Liquid combo
Thank you for the reply and suggestion!

Unfortunately I don't have a backup saved of win 10. I do have a USB Install device for Win 10 and 11 tho.

When I installed windows 11 I did so by formatting all drives, and used the USB to install 11 fresh.

But If this trick still applies I will most certainly try it, not like I have anything to lose :)


My Windows 10 was very clean and smoothly working.
So I just did an In-Place upgrade from Win 10 to Win 11.
All that clean and smooth, came along for the ride.

I'm guessing you're having an issue with drivers, assuming you have the TPM and Secure Boot set up properly.
Which is why I suggested the In-Place from W10 to W11.

It might be easier to get W10 set up and running smoothly, again. Then, do the In-Place upgrade to W11.



@zbook, may be able to fix your existing Windows 11. You should probably wait and see what he has to say. :-)
 

My Computers

System One System Two

  • OS
    Win 11 Home ♦♦♦22631.3880 ♦♦♦♦♦♦♦23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE (BIOS 4702)
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Screen Resolution
    2560 x 1600
    Hard Drives
    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    DRW-24B1ST CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
    Case
    Cooler Master ATCS 840 Tower
    Cooling
    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
    Logitech Optical M-100
    Internet Speed
    300/300
    Browser
    Firefox (latest)
    Antivirus
    Bitdefender Internet Security
    Other Info
    Speakers: Klipsch Pro Media 2.1
  • Operating System
    Windows XP Pro 32bit w/SP3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® (not in use)
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
    Cooling
    ZALMAN 9500A 92mm CPU Cooler
    Mouse
    Logitech Optical M-BT96a
    Keyboard
    Logitech Classic Keybooard 200
    Internet Speed
    300/300
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 13 years?
You can look at reliability monitor to see if it points to anything wonky. View Reliability History in Windows 11 Tutorial

I agree with @Ghot about it probably being a driver and I also agree to wait for @zbook to respond as he has more experience than most of us in analyzing logs.

Side note-If per chance you have Corsair Icue installed folks over on the Corsair forum have reported it causing freezes. Might not apply to you.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3880
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External +512gb Samsung m.2 sata+1tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
The log files were in a foreign language and could not be scanned or read.

Please use English as the default language and post a new V2 share link into the newest post.




Run:


Post a share link into this thread using one drive, drop box, or google drive.



Code:
Event[7649]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2023-02-04T17:57:21.8130000Z
  Event ID: 41
  Task: N/A
  Level: Kritisk
  Opcode: Information
  Keyword: N/A
  User: S-1-5-18
  User Name: NT instans\SYSTEM
  Computer: Gaming-PC
  Description:
Datorn har startats om utan att ha stõngts av ordentligt f÷rst. Detta fel kan intrõffa om systemet slutar svara, om det kraschar eller om str÷mf÷rs÷rjningen ovõntat bryts.


Code:
Event[6552]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2023-01-28T21:11:05.4990000Z
  Event ID: 41
  Task: N/A
  Level: Kritisk
  Opcode: Information
  Keyword: N/A
  User: S-1-5-18
  User Name: NT instans\SYSTEM
  Computer: Gaming-PC
  Description:
Datorn har startats om utan att ha stõngts av ordentligt f÷rst. Detta fel kan intrõffa om systemet slutar svara, om det kraschar eller om str÷mf÷rs÷rjningen ovõntat bryts.


Code:
Event[6408]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2023-01-28T20:58:43.1740000Z
  Event ID: 41
  Task: N/A
  Level: Kritisk
  Opcode: Information
  Keyword: N/A
  User: S-1-5-18
  User Name: NT instans\SYSTEM
  Computer: Gaming-PC
  Description:
Datorn har startats om utan att ha stõngts av ordentligt f÷rst. Detta fel kan intrõffa om systemet slutar svara, om det kraschar eller om str÷mf÷rs÷rjningen ovõntat bryts.


Code:
Event[5630]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2023-01-24T16:58:18.2740000Z
  Event ID: 41
  Task: N/A
  Level: Kritisk
  Opcode: Information
  Keyword: N/A
  User: S-1-5-18
  User Name: NT instans\SYSTEM
  Computer: Gaming-PC
  Description:
Datorn har startats om utan att ha stõngts av ordentligt f÷rst. Detta fel kan intrõffa om systemet slutar svara, om det kraschar eller om str÷mf÷rs÷rjningen ovõntat bryts.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Good afternoon!
Apologies for taking so long, life came in the way.

But I have changed the standard windows Language to English (However it seems a few lines are still in Swedish, ask if you need context). Included is an updated log collector file. As well as the Tune up log.

Today (2023-03-12) the system froze on me around 14:30. I had to cut power to the system for it to restart, hence the "critical kernel power" log entry. No other method works

Hopefully this helps.

Here is the link: Namnlös mapp - Google Drive
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-Built
    CPU
    AMD 5950x
    Motherboard
    X570 AORUS MASTER (rev. 1.1/1.2) - Bios: F37.a
    Memory
    CMK32GX4M2ZZ3200C16 (XMP ON)
    Graphics Card(s)
    EVGA GeForce RTX 2080 FTW3 ULTRA
    Sound Card
    Sound Blaster AE-9
    Monitor(s) Displays
    Samsung 32" Odyssey Neo G7
    Screen Resolution
    1440p
    Hard Drives
    To many...
    PSU
    Seasonic Prime TX 1000W
    Case
    Lian Li O11 Dynamic XL ROG
    Cooling
    CPU/GPU EKWB Liquid combo
The log files were cleaned and files used for troubleshooting were missing.

For example, today is 03/12/2022 and the Windows error reporting starts on 03/11/2022.

Which windows methods were used for cleaning?

Which third party software if any was used for cleaning?

Please make sure that no cleaning is performed during the troubleshooting.


The event viewer files remained in a foreign language and could not be scanned.



First scannow:

Windows Resource Protection found corrupt files and successfully repaired them.



Open administrative command prompt and copy and paste:

msdt.exe -id WindowsUpdateDiagnostic
msdt.exe -id DeviceDiagnostic
msdt.exe -id PowerDiagnostic

Click view detailed information > take pictures > post images or share links into this thread using one drive, drop box, or google drive.


Consider making free backup images and saving the images to another disk drive.
Clean install Windows 11.
Reinstall drivers and applications.
Use the computer as you regularly do.
If there are problems then post a new V2 share link into the newest post.
The image can be restored after the troubleshooting has completed.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
I've been having the exact same problem on my PC for over a year now. It didn't seem to occur when the PC was new but after about 6 months and windows updates/etc. it started.

It usually happens when I'm playing normal PC games. When I play emulator games it doesn't happen as often. Basically, one of two things will occur.

1. The game I'm playing will crash. If I try to reload it it just insta-crashes without loading. Task manager will either not open at all--or it will open and half the stuff in the list will be missing.
2. Browsers will lock up and/or if I try to open a new browser or tab--the area where it says what's on the tab will be replaced by a full line like this:

============ (It will be a solid line though--not with ='s)

3. If I try to load any new program--it won't load at all and it will instant crash--regardless of what it is.
4. I get no error messages at all or PC lag or anything obvious and noticeable.
5. If I'm running a PC game and I have an emulator or two open--like Bluestacks/LD Player/etc., the emulator and game will still run alright until I close it. Then, the emulators won't load again either.

6. If I try to shut down the PC--it will hang, the cursor will spin "Busy" and I have to physically reboot it via the power button.
7. This occurs completely at random. Sometimes, I can use the PC for 1-2 months without it happening. Other times, it happens 2x in a row in the same day.

(So far, I've gone 1 week without it happening. When it last happened, it happened twice in a day and then prior to that--I went almost 3 months without it.)

I ran the full system file scan thing last year. It said it found some corrupted data and repaired it. This did nothing to stop this issue though.
I have no idea how to diagnose this issue. It's driving me nuts because it's so random.
 

My Computer

System One

  • OS
    Windows 11 64 Bit Home Advanced
    Computer type
    PC/Desktop
    Manufacturer/Model
    CyberpowerPC
    CPU
    I7 12700K 8P/16 +4E 3.60 Ghz 25 MB Cache 125W LGA1700
    Motherboard
    ASUS Prime Z690-P WIFI DDR4 ATX Wi-Fi 6 2.5 GBE LAN 4 PCIE X16 1PCIE X1 3X M.2 SATA/PCIE LGA1700 CEC
    Memory
    Team T-Force Delta RGB 8GB DDR4-3200 Black
    Graphics Card(s)
    Gigabyte Geforce RTX 3070 Gaming OC 8GB GDDR6
    Sound Card
    Onboard 7.1 Sound
    Monitor(s) Displays
    Samsung
    Screen Resolution
    1920x1080
    Hard Drives
    1TB WD Blue SN570 PCIE NVME M.2 SSD
    2TB Seagate HDD 3.5" SATAIII 7200RPM 6.0 GB/s 256MB Cache
    PSU
    Enermax Revolution D.F. Series 750 Watts 80 Plus Gold Full Modular W/ Twister Bearing Fan PSU
    Case
    Phanteks Eclipse P500 Air Atx Case Tempered Glass ARGB + 3X ARGB fans
    Cooling
    CyberpowerPC Deepcool Castle 360EX ARGB AIO Liquid CPU cooler w anti-leak technology
    Keyboard
    Logitech Orion G910
    Mouse
    Roccat Kone XP
    Browser
    Firefox/Chrome
    Antivirus
    MalwareBytes
If there are BSOD then open a new thread in the BSOD forum room with a V2 log collector share link.

If there are no BSOD (application crashes) then open a new thread in the General forum room.


Indicate the status of important files:
a) backed up images
b) backed up files
c) no backed up images or files > they need to be saved
d) no backed up images or files > there are no important files that need to be saved
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
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