Solved Windows 11 nightmare - Randomly crashing on new-build


philc43

BSOD Analyst
Member
VIP
Local time
8:39 PM
Posts
86
OS
Windows 10
OK, it's clear that the Fast Startup feature was not causing this so it is most likely the hibernate feature which is causing it. Try turning it off again.

I doubt if using hibernate is saving you a lot of startup time so on balance you might be better off not using it.
 

My Computers

System One System Two

  • OS
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-Build
    CPU
    Intel Core i5 3570K 3.4GHz
    Motherboard
    ASUS P8Z77-V LX
    Memory
    16GB
    Graphics Card(s)
    NVidia Geforce GTX 750Ti
    Sound Card
    On-board Realtek HD Audio
    Monitor(s) Displays
    Samsung 226BW
    Hard Drives
    1TB SSD + 1TB HDD
    PSU
    Corsair TX550
    Case
    Gigabyte IF233
    Keyboard
    Microsoft wired Keyboard 600
    Mouse
    Microsoft wired Basic Optical
    Internet Speed
    900MB/s
    Browser
    MS Edge
    Antivirus
    Microsoft Defender
  • Operating System
    Win 11
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface 3
    CPU
    Intel i5 - 10th gen
    Memory
    8GB
    Graphics card(s)
    Intel Iris plus

TCWindows

Member
Thread Starter
Local time
8:39 PM
Posts
54
OS
Windows 11
OK, it's clear that the Fast Startup feature was not causing this so it is most likely the hibernate feature which is causing it. Try turning it off again.

I doubt if using hibernate is saving you a lot of startup time so on balance you might be better off not using it.
Thanks phil. I have now disabled hibernate and re-enabled fast-start-up. It is really odd though, because the computer has only been put in only sleep mode and not hibernate.

Something worth mentioning to you is that depending on how long you put the PC in sleep mode, the PC seems to have two types of sleep mode (one for less than 15 mins and one more than 15 mins)

This is what happens when I put the pc to sleep-mode for less than 15 mins: PC goes to sleep > Power LED flashes showing it's in sleep-mode > If PC is woken up within less than 15 mins, it immediately show sign-in screen and I rarely have issues.

If computer is not woken up for more than. 15 mins > Power LED eventually stops flashing as though PC has been totally turned off > When the PC is eventually woken after 15 mins, it's almost like it went into a deep sleep, it subsequently reboots and shows the bios start-up process, windows logo and then the sign-in screen.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-Built
    CPU
    AMD Ryzen 5 5600G 3.9GHz Hexa Core
    Motherboard
    MSI B550M PRO-VDH WIFI mATX
    Memory
    Crucial Ballistix RGB BL2K8G32C16U4BL 3200 MHz, DDR4, DRAM (32GB)
    Graphics Card(s)
    Integrated Vega
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    HP x34 Ultrawide
    Screen Resolution
    3440 x 1440
    Hard Drives
    Samsung 980 1 TB PCIe 3.0 (up to 3.500 MB/s) NVMe M.2
    PSU
    Corsair CX650F RGB, 80 PLUS Bronze Fully Modular ATX PSU
    Case
    DEEPCOOL MACUBE 310, White, Mid Tower Chassis w/ Tempered Glass Window
    Cooling
    AM4 CPU Cooler Master Hyper 212 RGB Black Edition + CF120 PLUS 3-in-1 120mm 18 A-R
    Keyboard
    Microsoft
    Mouse
    Anker Gaming
    Internet Speed
    Virgin M500
    Browser
    Google Chrome

philc43

BSOD Analyst
Member
VIP
Local time
8:39 PM
Posts
86
OS
Windows 10
Yes, that is correct after about 20 mins in hybrid sleep mode the system then goes into hibernate mode. After this (about 45 minutes later) is when your system crashed. You can see this history in the power report in the V2 log:

1649358675005.png

1649358541793.png
 

My Computers

System One System Two

  • OS
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-Build
    CPU
    Intel Core i5 3570K 3.4GHz
    Motherboard
    ASUS P8Z77-V LX
    Memory
    16GB
    Graphics Card(s)
    NVidia Geforce GTX 750Ti
    Sound Card
    On-board Realtek HD Audio
    Monitor(s) Displays
    Samsung 226BW
    Hard Drives
    1TB SSD + 1TB HDD
    PSU
    Corsair TX550
    Case
    Gigabyte IF233
    Keyboard
    Microsoft wired Keyboard 600
    Mouse
    Microsoft wired Basic Optical
    Internet Speed
    900MB/s
    Browser
    MS Edge
    Antivirus
    Microsoft Defender
  • Operating System
    Win 11
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface 3
    CPU
    Intel i5 - 10th gen
    Memory
    8GB
    Graphics card(s)
    Intel Iris plus

TCWindows

Member
Thread Starter
Local time
8:39 PM
Posts
54
OS
Windows 11
Yes, that is correct after about 20 mins in hybrid sleep mode the system then goes into hibernate mode. After this (about 45 minutes later) is when your system crashed. You can see this history in the power report in the V2 log:

View attachment 26413

View attachment 26412

Ahh right. That's makes total sense! Thanks so much for the explanation. Although I'm not too bothered about hybrid sleep, but I'm just curious why hybrid seems to be an issue in the first place.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-Built
    CPU
    AMD Ryzen 5 5600G 3.9GHz Hexa Core
    Motherboard
    MSI B550M PRO-VDH WIFI mATX
    Memory
    Crucial Ballistix RGB BL2K8G32C16U4BL 3200 MHz, DDR4, DRAM (32GB)
    Graphics Card(s)
    Integrated Vega
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    HP x34 Ultrawide
    Screen Resolution
    3440 x 1440
    Hard Drives
    Samsung 980 1 TB PCIe 3.0 (up to 3.500 MB/s) NVMe M.2
    PSU
    Corsair CX650F RGB, 80 PLUS Bronze Fully Modular ATX PSU
    Case
    DEEPCOOL MACUBE 310, White, Mid Tower Chassis w/ Tempered Glass Window
    Cooling
    AM4 CPU Cooler Master Hyper 212 RGB Black Edition + CF120 PLUS 3-in-1 120mm 18 A-R
    Keyboard
    Microsoft
    Mouse
    Anker Gaming
    Internet Speed
    Virgin M500
    Browser
    Google Chrome

zbook

Well-known member
Power User
VIP
Local time
2:39 PM
Posts
1,164
OS
Windows 10
I have now disabled hibernate and re-enabled fast-start-up


1) Please post a new V2 share link.

In the logs I've seen:
a) Numerous Livekernelevents: predominantly watchdog, and a few usbxhci
b) recent unexpected shutdowns and restarts
The previous system shutdown at 14:50:27 on ?07/?04/?2022 was unexpected.
The previous system shutdown at 19:50:16 on ?05/?04/?2022 was unexpected.
The system has rebooted without cleanly shutting down first.
This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.


I've not seen any new BSOD.



2) Report any manual "power offs".
(date and time)


3) run:
Get_Powercfg_info.bat - Click here to go to the BSOD batch repository to download and run this batch file.


4) Open administrative command prompt and type or copy and paste:

powercfg /query

Post images or share links into this thread.


5) Search for:
C:\Windows\LiveKernelReports\WATCHDOG
C:\Windows\LiveKernelReports\USBXHCI


6) Download and install:

a) In the left upper corner above analyze click on tools > crash dump test > type: ACCEPT

b) Click analyze > look for dead or deaddead in the results > post the results into this thread


7) Post another V2.


8) Open administrative command prompt and copy and paste:
PowerShell $D=(New-Object -ComObject Wscript.Shell).SpecialFolders(4);Compress-Archive "%WinDir%\MEMORY.DMP" "$D\Memory_dmp"

Post the memory dump as a separate share link.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

philc43

BSOD Analyst
Member
VIP
Local time
8:39 PM
Posts
86
OS
Windows 10
Ahh right. That's makes total sense! Thanks so much for the explanation. Although I'm not too bothered about hybrid sleep, but I'm just curious why hybrid seems to be an issue in the first place.
I have not been able to work out why the system crashes - no crash dumps are being created when this happens, I suspect it may have something to do with reading the hiberfile.sys file which is a key part of the process of booting up from a hibernated state.

I notice you re-enabled Fast start - that in itself will also re enable hibernate so beware!
 

My Computers

System One System Two

  • OS
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-Build
    CPU
    Intel Core i5 3570K 3.4GHz
    Motherboard
    ASUS P8Z77-V LX
    Memory
    16GB
    Graphics Card(s)
    NVidia Geforce GTX 750Ti
    Sound Card
    On-board Realtek HD Audio
    Monitor(s) Displays
    Samsung 226BW
    Hard Drives
    1TB SSD + 1TB HDD
    PSU
    Corsair TX550
    Case
    Gigabyte IF233
    Keyboard
    Microsoft wired Keyboard 600
    Mouse
    Microsoft wired Basic Optical
    Internet Speed
    900MB/s
    Browser
    MS Edge
    Antivirus
    Microsoft Defender
  • Operating System
    Win 11
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface 3
    CPU
    Intel i5 - 10th gen
    Memory
    8GB
    Graphics card(s)
    Intel Iris plus

TCWindows

Member
Thread Starter
Local time
8:39 PM
Posts
54
OS
Windows 11
1) Please post a new V2 share link.

In the logs I've seen:
a) Numerous Livekernelevents: predominantly watchdog, and a few usbxhci
b) recent unexpected shutdowns and restarts
The previous system shutdown at 14:50:27 on ?07/?04/?2022 was unexpected.
The previous system shutdown at 19:50:16 on ?05/?04/?2022 was unexpected.
The system has rebooted without cleanly shutting down first.
This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.


I've not seen any new BSOD.



2) Report any manual "power offs".
(date and time)


3) run:
Get_Powercfg_info.bat - Click here to go to the BSOD batch repository to download and run this batch file.


4) Open administrative command prompt and type or copy and paste:

powercfg /query

Post images or share links into this thread.


5) Search for:
C:\Windows\LiveKernelReports\WATCHDOG
C:\Windows\LiveKernelReports\USBXHCI


6) Download and install:

a) In the left upper corner above analyze click on tools > crash dump test > type: ACCEPT

b) Click analyze > look for dead or deaddead in the results > post the results into this thread


7) Post another V2.


8) Open administrative command prompt and copy and paste:
PowerShell $D=(New-Object -ComObject Wscript.Shell).SpecialFolders(4);Compress-Archive "%WinDir%\MEMORY.DMP" "$D\Memory_dmp"

Post the memory dump as a separate share link.
I have not been able to work out why the system crashes - no crash dumps are being created when this happens, I suspect it may have something to do with reading the hiberfile.sys file which is a key part of the process of booting up from a hibernated state.

I notice you re-enabled Fast start - that in itself will also re enable hibernate so beware!

Thanks philc43 and zbook.

Just so that I know we're all on the same page, I want to make it clear that I don't ever see a BSOD at all. What happens is that as the computer boots up and goes through the windows logo boot process, just after the windows logo instead of getting the login screen, I am shown a blank screen and no response if I pressed the mouse or keyboard. The only way I can then resolve this is by pressing the reset button on the PC which reboots the whole computer.

The PC has crashed a number of times, although I'm not 100% at which time.
I've uploaded a new V2 LOG, POWERCFG.ZIP, POWER QUERY, you will find them HERE

Hope I've done things correctly, but if not please let me know.

Thanks.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-Built
    CPU
    AMD Ryzen 5 5600G 3.9GHz Hexa Core
    Motherboard
    MSI B550M PRO-VDH WIFI mATX
    Memory
    Crucial Ballistix RGB BL2K8G32C16U4BL 3200 MHz, DDR4, DRAM (32GB)
    Graphics Card(s)
    Integrated Vega
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    HP x34 Ultrawide
    Screen Resolution
    3440 x 1440
    Hard Drives
    Samsung 980 1 TB PCIe 3.0 (up to 3.500 MB/s) NVMe M.2
    PSU
    Corsair CX650F RGB, 80 PLUS Bronze Fully Modular ATX PSU
    Case
    DEEPCOOL MACUBE 310, White, Mid Tower Chassis w/ Tempered Glass Window
    Cooling
    AM4 CPU Cooler Master Hyper 212 RGB Black Edition + CF120 PLUS 3-in-1 120mm 18 A-R
    Keyboard
    Microsoft
    Mouse
    Anker Gaming
    Internet Speed
    Virgin M500
    Browser
    Google Chrome

zbook

Well-known member
Power User
VIP
Local time
2:39 PM
Posts
1,164
OS
Windows 10
When hibernation is turned off it will also turn off Windows fast startup.

The current results:

Code:
    Hibernate
    Hibernation has not been enabled.

    Standby (S0 Low Power Idle)
    The system firmware does not support this standby state.

    Hybrid Sleep
    Hibernation is not available.

    Fast Startup
    Hibernation is not available.




The manual crash using Whocrashed software:
a) did not create a mini dump file
b) did not create a memory dump file
c) did not create a fail or success entry in the event viewer


Please uninstall any of these non-Microsoft software:
a) antivirus
b) firewall
c) drive encryption

Place the computer into clean boot:


Download and install on the desktop:


Perform an in place upgrade repair while in clean boot:


After the in place upgrade repair:
a) report success or failure
b) for failure post any error message or code
c) run setupdiag (whether success or failure ) > post a share link including all generated files into this thread
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

TCWindows

Member
Thread Starter
Local time
8:39 PM
Posts
54
OS
Windows 11
When hibernation is turned off it will also turn off Windows fast startup.

The current results:

Code:
    Hibernate
    Hibernation has not been enabled.

    Standby (S0 Low Power Idle)
    The system firmware does not support this standby state.

    Hybrid Sleep
    Hibernation is not available.

    Fast Startup
    Hibernation is not available.




The manual crash using Whocrashed software:
a) did not create a mini dump file
b) did not create a memory dump file
c) did not create a fail or success entry in the event viewer


Please uninstall any of these non-Microsoft software:
a) antivirus
b) firewall
c) drive encryption

Place the computer into clean boot:


Download and install on the desktop:


Perform an in place upgrade repair while in clean boot:


After the in place upgrade repair:
a) report success or failure
b) for failure post any error message or code
c) run setupdiag (whether success or failure ) > post a share link including all generated files into this thread
Thanks zbook. From your detailed instructions, it seems that this is going to be a very long and drawn-out process to diagnose the issue and since I can't disable many of the start-up services because I need them on a daily basis, this would be a problem for me.

If it's okay with you, for now I'm going to let the PC run without any hibernation mode and see how it goes. If I still have issues again I will then run the necessary checks that you have recommended.

I hope this won't be a problem.

As always, thanks very much to you and phil.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-Built
    CPU
    AMD Ryzen 5 5600G 3.9GHz Hexa Core
    Motherboard
    MSI B550M PRO-VDH WIFI mATX
    Memory
    Crucial Ballistix RGB BL2K8G32C16U4BL 3200 MHz, DDR4, DRAM (32GB)
    Graphics Card(s)
    Integrated Vega
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    HP x34 Ultrawide
    Screen Resolution
    3440 x 1440
    Hard Drives
    Samsung 980 1 TB PCIe 3.0 (up to 3.500 MB/s) NVMe M.2
    PSU
    Corsair CX650F RGB, 80 PLUS Bronze Fully Modular ATX PSU
    Case
    DEEPCOOL MACUBE 310, White, Mid Tower Chassis w/ Tempered Glass Window
    Cooling
    AM4 CPU Cooler Master Hyper 212 RGB Black Edition + CF120 PLUS 3-in-1 120mm 18 A-R
    Keyboard
    Microsoft
    Mouse
    Anker Gaming
    Internet Speed
    Virgin M500
    Browser
    Google Chrome

zbook

Well-known member
Power User
VIP
Local time
2:39 PM
Posts
1,164
OS
Windows 10
Many end users miss unexpected shutdowns and restarts.

If they are detected they could be mistakenly attributed to Windows updates instead of driver or hardware problems.

The failure to create mini and memory dump files may make them harder to detect too.

Once you've created more time for troubleshooting you can make free backup images.

A reset save files or clean install could be performed as necessary.

If you need the prior configuration you could restore an image.

And after troubleshooting has completed you could use the current installation or restore an image.

Macrium is widely used in Ten Forums and Eleven Forum.


There were recent free giveaways for Aoemi and EaseUS.



Currently you can monitor for unexpected shutdowns and restarts by using Reliability Monitor:

 
Last edited:

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

TCWindows

Member
Thread Starter
Local time
8:39 PM
Posts
54
OS
Windows 11
Many end users miss unexpected shutdowns and restarts.

If they are detected they could be mistakenly attributed to Windows updates instead of driver or hardware problems.

The failure to create mini and memory dump files may make them harder to detect too.

Once you've created more time for troubleshooting you can make free backup images.

A reset save files or clean install could be performed as necessary.

If you need the prior configuration you could restore an image.

And after troubleshooting has completed you could use the current installation or restore an image.

Macrium is widely used in Ten Forums and Eleven Forum.


There were recent free giveaways for Aoemi and EaseUS.



Currently you can monitor for unexpected shutdowns and restarts by using Reliability Monitor:


As always, thanks for the instructions to do further diagnosis. I will certainly take into account everything and once I have more time, I will try to do the troubleshooting you've recommended. I also want to see that since disabling hibernate, if this fixes the blank screen issue during boot-up.

For some reason, I can't set topic to solved - no option.

Once again, thank you very much @zbook and @philc43 - Much appreciate your help. Take care.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-Built
    CPU
    AMD Ryzen 5 5600G 3.9GHz Hexa Core
    Motherboard
    MSI B550M PRO-VDH WIFI mATX
    Memory
    Crucial Ballistix RGB BL2K8G32C16U4BL 3200 MHz, DDR4, DRAM (32GB)
    Graphics Card(s)
    Integrated Vega
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    HP x34 Ultrawide
    Screen Resolution
    3440 x 1440
    Hard Drives
    Samsung 980 1 TB PCIe 3.0 (up to 3.500 MB/s) NVMe M.2
    PSU
    Corsair CX650F RGB, 80 PLUS Bronze Fully Modular ATX PSU
    Case
    DEEPCOOL MACUBE 310, White, Mid Tower Chassis w/ Tempered Glass Window
    Cooling
    AM4 CPU Cooler Master Hyper 212 RGB Black Edition + CF120 PLUS 3-in-1 120mm 18 A-R
    Keyboard
    Microsoft
    Mouse
    Anker Gaming
    Internet Speed
    Virgin M500
    Browser
    Google Chrome

TCWindows

Member
Thread Starter
Local time
8:39 PM
Posts
54
OS
Windows 11
As always, thanks for the instructions to do further diagnosis. I will certainly take into account everything and once I have more time, I will try to do the troubleshooting you've recommended. I also want to see that since disabling hibernate, if this fixes the blank screen issue during boot-up.

For some reason, I can't set topic to solved - no option.

Once again, thank you very much @zbook and @philc43 - Much appreciate your help. Take care.
UPDATE: Just thought I'd let you know that it looks like the problem was definitely the hibernate mode because I've not had a single crash as yet.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-Built
    CPU
    AMD Ryzen 5 5600G 3.9GHz Hexa Core
    Motherboard
    MSI B550M PRO-VDH WIFI mATX
    Memory
    Crucial Ballistix RGB BL2K8G32C16U4BL 3200 MHz, DDR4, DRAM (32GB)
    Graphics Card(s)
    Integrated Vega
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    HP x34 Ultrawide
    Screen Resolution
    3440 x 1440
    Hard Drives
    Samsung 980 1 TB PCIe 3.0 (up to 3.500 MB/s) NVMe M.2
    PSU
    Corsair CX650F RGB, 80 PLUS Bronze Fully Modular ATX PSU
    Case
    DEEPCOOL MACUBE 310, White, Mid Tower Chassis w/ Tempered Glass Window
    Cooling
    AM4 CPU Cooler Master Hyper 212 RGB Black Edition + CF120 PLUS 3-in-1 120mm 18 A-R
    Keyboard
    Microsoft
    Mouse
    Anker Gaming
    Internet Speed
    Virgin M500
    Browser
    Google Chrome

JMedlock83

Former NWS Storm Spotter
Member
VIP
Local time
2:39 PM
Posts
651
Location
Van Buren, AR
OS
Windows 11 Pro x64 v22621.1
@TCWindows I've had almost the same problem for months. . . I use my PC all day, every day. . Random times on random days, it will just freeze, and try and reboot, but all I get is a black screen, so I have to hold down the power button to turn it off, then turn it back on. . . .

Then, sometimes, I'll wake up the next day, turn on my screen and it'll be black, so I have to do the same thing.

I disabled Fast-Startup a week or 2 ago, and i've only had it happen like 3 times since. I woke up this morning, and the computer was on, but I got a black screen. . . I don't recall having this problem with Windows 10.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro x64 v22621.1
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 1800X
    Motherboard
    Asus Crosshair VI Hero
    Memory
    16GB
    Graphics Card(s)
    AMD Radeon R290
    Sound Card
    On Board
    Monitor(s) Displays
    Pavilion 27xi
    Screen Resolution
    1920X1080
    Hard Drives
    WD 500GB SSD
    3TB WD Red HDD (extra storage)
    PSU
    Apevia 1100 Watt Worlock
    Case
    NZXT
    Cooling
    Air Cooling
    Keyboard
    Logitech K860
    Mouse
    Logitech MX
    Internet Speed
    150Mbps/25Mbps
    Browser
    Edge/Chrome
    Antivirus
    Pfizer + Booster
  • Operating System
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    AMD FX 8350
    Motherboard
    Asus Crosshair V Formula Z
    Memory
    16GB
    Graphics card(s)
    AMD Radeon R290
    Sound Card
    On Board
    Monitor(s) Displays
    AOC 27"
    Screen Resolution
    1920X1080
    Hard Drives
    250GB Intel SSD
    500GB Seagate
    PSU
    Cougar CMX 1000w
    Cooling
    Air Cooling
    Mouse
    MX Master
    Keyboard
    Microsoft Ergonomic 4000
    Internet Speed
    150Mbps/5Mbps
    Browser
    Edge/Chrome
    Antivirus
    Malwarebytes

TCWindows

Member
Thread Starter
Local time
8:39 PM
Posts
54
OS
Windows 11
@TCWindows I've had almost the same problem for months. . . I use my PC all day, every day. . Random times on random days, it will just freeze, and try and reboot, but all I get is a black screen, so I have to hold down the power button to turn it off, then turn it back on. . . .

Then, sometimes, I'll wake up the next day, turn on my screen and it'll be black, so I have to do the same thing.

I disabled Fast-Startup a week or 2 ago, and i've only had it happen like 3 times since. I woke up this morning, and the computer was on, but I got a black screen. . . I don't recall having this problem with Windows 10.

Yeah, tell me about it....Thanks to @zbook and @philc43 constantly looking into this issue for me, I've come to realise it's related to the hibernate mode being enabled. Since turning hibernation off, I had zero problems. I then out of curiosity, turned it back on, but the problem returned very quickly again. However, I've now permanently turned off hibernation and once again there are zero crashes or black screens.

Disabling Fast-Startup didn't work for me and since it hasn't worked for you, I would turn it back on.
My advice to you (and I'm sure the experts will also agree with me) is that you first disable hibernate mode by following the eleven forum instructions found HERE.

Once you've disabled hibernate mode, see how your pc runs for a while. Depending on how often it crashed previously, I suggest you then wait for a while more than the usual time to see if it happens again.

Hope this should fix your problems, but do keep us posted.

Thanks.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-Built
    CPU
    AMD Ryzen 5 5600G 3.9GHz Hexa Core
    Motherboard
    MSI B550M PRO-VDH WIFI mATX
    Memory
    Crucial Ballistix RGB BL2K8G32C16U4BL 3200 MHz, DDR4, DRAM (32GB)
    Graphics Card(s)
    Integrated Vega
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    HP x34 Ultrawide
    Screen Resolution
    3440 x 1440
    Hard Drives
    Samsung 980 1 TB PCIe 3.0 (up to 3.500 MB/s) NVMe M.2
    PSU
    Corsair CX650F RGB, 80 PLUS Bronze Fully Modular ATX PSU
    Case
    DEEPCOOL MACUBE 310, White, Mid Tower Chassis w/ Tempered Glass Window
    Cooling
    AM4 CPU Cooler Master Hyper 212 RGB Black Edition + CF120 PLUS 3-in-1 120mm 18 A-R
    Keyboard
    Microsoft
    Mouse
    Anker Gaming
    Internet Speed
    Virgin M500
    Browser
    Google Chrome

JMedlock83

Former NWS Storm Spotter
Member
VIP
Local time
2:39 PM
Posts
651
Location
Van Buren, AR
OS
Windows 11 Pro x64 v22621.1
Yeah, tell me about it....Thanks to @zbook and @philc43 constantly looking into this issue for me, I've come to realise it's related to the hibernate mode being enabled. Since turning hibernation off, I had zero problems. I then out of curiosity, turned it back on, but the problem returned very quickly again. However, I've now permanently turned off hibernation and once again there are zero crashes or black screens.

Disabling Fast-Startup didn't work for me and since it hasn't worked for you, I would turn it back on.
My advice to you (and I'm sure the experts will also agree with me) is that you first disable hibernate mode by following the eleven forum instructions found HERE.

Once you've disabled hibernate mode, see how your pc runs for a while. Depending on how often it crashed previously, I suggest you then wait for a while more than the usual time to see if it happens again.

Hope this should fix your problems, but do keep us posted.

Thanks.
Hibernate mode was turned off when I turned off when I disabled Fast-Startup. It still happens every now and then, but not as much. I'm also on a desktop by the way, not a laptop.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro x64 v22621.1
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 1800X
    Motherboard
    Asus Crosshair VI Hero
    Memory
    16GB
    Graphics Card(s)
    AMD Radeon R290
    Sound Card
    On Board
    Monitor(s) Displays
    Pavilion 27xi
    Screen Resolution
    1920X1080
    Hard Drives
    WD 500GB SSD
    3TB WD Red HDD (extra storage)
    PSU
    Apevia 1100 Watt Worlock
    Case
    NZXT
    Cooling
    Air Cooling
    Keyboard
    Logitech K860
    Mouse
    Logitech MX
    Internet Speed
    150Mbps/25Mbps
    Browser
    Edge/Chrome
    Antivirus
    Pfizer + Booster
  • Operating System
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    AMD FX 8350
    Motherboard
    Asus Crosshair V Formula Z
    Memory
    16GB
    Graphics card(s)
    AMD Radeon R290
    Sound Card
    On Board
    Monitor(s) Displays
    AOC 27"
    Screen Resolution
    1920X1080
    Hard Drives
    250GB Intel SSD
    500GB Seagate
    PSU
    Cougar CMX 1000w
    Cooling
    Air Cooling
    Mouse
    MX Master
    Keyboard
    Microsoft Ergonomic 4000
    Internet Speed
    150Mbps/5Mbps
    Browser
    Edge/Chrome
    Antivirus
    Malwarebytes

TCWindows

Member
Thread Starter
Local time
8:39 PM
Posts
54
OS
Windows 11
Hibernate mode was turned off when I turned off when I disabled Fast-Startup. It still happens every now and then, but not as much. I'm also on a desktop by the way, not a laptop.
If it's not hibernate mode causing the problems, then I suggest that you follow the instructions that @philc43 and @zbook gave to me, i.e. post a V2 log for them to investigate further. Also provide a very detailed breakdown on when the issue exactly occurs, for example is it during the boot process, or once signed-in or when it sleeps/wakes up? This will help them narrow down the problem down for you.

For me though the problem is solved for now, so it might be worth starting a new thread.

Good luck!
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-Built
    CPU
    AMD Ryzen 5 5600G 3.9GHz Hexa Core
    Motherboard
    MSI B550M PRO-VDH WIFI mATX
    Memory
    Crucial Ballistix RGB BL2K8G32C16U4BL 3200 MHz, DDR4, DRAM (32GB)
    Graphics Card(s)
    Integrated Vega
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    HP x34 Ultrawide
    Screen Resolution
    3440 x 1440
    Hard Drives
    Samsung 980 1 TB PCIe 3.0 (up to 3.500 MB/s) NVMe M.2
    PSU
    Corsair CX650F RGB, 80 PLUS Bronze Fully Modular ATX PSU
    Case
    DEEPCOOL MACUBE 310, White, Mid Tower Chassis w/ Tempered Glass Window
    Cooling
    AM4 CPU Cooler Master Hyper 212 RGB Black Edition + CF120 PLUS 3-in-1 120mm 18 A-R
    Keyboard
    Microsoft
    Mouse
    Anker Gaming
    Internet Speed
    Virgin M500
    Browser
    Google Chrome

JMedlock83

Former NWS Storm Spotter
Member
VIP
Local time
2:39 PM
Posts
651
Location
Van Buren, AR
OS
Windows 11 Pro x64 v22621.1
If it's not hibernate mode causing the problems, then I suggest that you follow the instructions that @philc43 and @zbook gave to me, i.e. post a V2 log for them to investigate further. Also provide a very detailed breakdown on when the issue exactly occurs, for example is it during the boot process, or once signed-in or when it sleeps/wakes up? This will help them narrow down the problem down for you.

For me though the problem is solved for now, so it might be worth starting a new thread.

Good luck!
I've already done all of that. I posted about it a while back Here
 

My Computers

System One System Two

  • OS
    Windows 11 Pro x64 v22621.1
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 1800X
    Motherboard
    Asus Crosshair VI Hero
    Memory
    16GB
    Graphics Card(s)
    AMD Radeon R290
    Sound Card
    On Board
    Monitor(s) Displays
    Pavilion 27xi
    Screen Resolution
    1920X1080
    Hard Drives
    WD 500GB SSD
    3TB WD Red HDD (extra storage)
    PSU
    Apevia 1100 Watt Worlock
    Case
    NZXT
    Cooling
    Air Cooling
    Keyboard
    Logitech K860
    Mouse
    Logitech MX
    Internet Speed
    150Mbps/25Mbps
    Browser
    Edge/Chrome
    Antivirus
    Pfizer + Booster
  • Operating System
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    AMD FX 8350
    Motherboard
    Asus Crosshair V Formula Z
    Memory
    16GB
    Graphics card(s)
    AMD Radeon R290
    Sound Card
    On Board
    Monitor(s) Displays
    AOC 27"
    Screen Resolution
    1920X1080
    Hard Drives
    250GB Intel SSD
    500GB Seagate
    PSU
    Cougar CMX 1000w
    Cooling
    Air Cooling
    Mouse
    MX Master
    Keyboard
    Microsoft Ergonomic 4000
    Internet Speed
    150Mbps/5Mbps
    Browser
    Edge/Chrome
    Antivirus
    Malwarebytes

TCWindows

Member
Thread Starter
Local time
8:39 PM
Posts
54
OS
Windows 11
I've already done all of that. I posted about it a while back Here
Oh I see. I'm sorry, but since @zbook has stated in post #08 of your thread, the issue seems to be hardware failure-related, you need to complete ALL the steps he's given you in post #09 and post #15, so that he can investigate and narrow the problem down. If there are any large files that you can't attach directly, please upload them to dropbox or google drive and then share the link.

Since my thread is solved for now, for continuity, can you please post on your own thread and I'll keep an eye on it.

Thanks.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-Built
    CPU
    AMD Ryzen 5 5600G 3.9GHz Hexa Core
    Motherboard
    MSI B550M PRO-VDH WIFI mATX
    Memory
    Crucial Ballistix RGB BL2K8G32C16U4BL 3200 MHz, DDR4, DRAM (32GB)
    Graphics Card(s)
    Integrated Vega
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    HP x34 Ultrawide
    Screen Resolution
    3440 x 1440
    Hard Drives
    Samsung 980 1 TB PCIe 3.0 (up to 3.500 MB/s) NVMe M.2
    PSU
    Corsair CX650F RGB, 80 PLUS Bronze Fully Modular ATX PSU
    Case
    DEEPCOOL MACUBE 310, White, Mid Tower Chassis w/ Tempered Glass Window
    Cooling
    AM4 CPU Cooler Master Hyper 212 RGB Black Edition + CF120 PLUS 3-in-1 120mm 18 A-R
    Keyboard
    Microsoft
    Mouse
    Anker Gaming
    Internet Speed
    Virgin M500
    Browser
    Google Chrome
Top Bottom