Windows 11 PC does not sleep

SilverGreen93 · May 11, 2023

Hi all,

I have a brand new build: Gigabyte Z790 UD, Intel i5-13500KF, Gigabyte RTX2070S, 32GB RAM 6000MHz, Corsiar H100i Pro cooler, RGB note, Corsair RM750x PSU, Solidigm P44 Pro SSD
Installed Windows 11 Pro with all drivers and the usual software (+Acronis True Image, Kaspersky Free), all that I used on my old PC.

The issue is that I can never put my computer to sleep OR to hibernate. Whenever I click on sleep/hibernate, the display goes black for a couple of seconds, and the the lock screen shows up. Whatever I do, it does not enter any sleep or hibernate mode.

Code:

C:\Windows\System32>powercfg /requests
DISPLAY:
None.
SYSTEM:
None.
AWAYMODE:
None.
EXECUTION:
None.
PERFBOOST:
None.
ACTIVELOCKSCREEN:
None.

C:\Windows\System32>powercfg /lastwake
Wake History Count - 0

From the output above, it seems that the computer does not even try to enter sleep mode.

I tried messing up with BIOS settings, stop unwanted apps, services, update Nvidia drivers, install windows updates, disconneting all usb peripherals, but the issue is still there.

Do you have any more thoughts?
Thanks.

James · May 11, 2023

Aha. I had this same issue not long ago. What worked for me (no guarantee whether this will work for you), but it was to open control panel, and search "power". Select power options.

Next click (on the left side) "Change when computer sleeps", before clicking "Change advanced power settings".

In the new window, open Dropdown PCI Express, then Link state power management. Change whatever it says in this to Off. Click Apply then Ok.

SilverGreen93 · May 12, 2023

Thanks for reply, but unfortunately setting it to off from Maximum power saving didn't change anything.

Try3 · May 12, 2023

I suggest you first post the response to this command in a cmd windows or PS window so your available sleep states are known.
PowerCfg -a

SilverGreen93 said:
From the output above, it seems that the computer does not even try to enter sleep mode.

Perhaps you accidentally omitted posting something. Nothing in what you have posted reveals whether or not it attempted to enter another state.
You can find out if it achieved another state by looking in Event viewer. It's the same in both Windows 10 & 11 so see
Import Event viewer, Custom views - Power state transitions - my post #4 - TenForums

I think it is worth your finding out what the behaviour is like

in Safe mode - Boot to Safe Mode - ElevenForumTutorials
in another user account

If it works alright in Safe mode then check your Bios is up to date and reinstall your display driver [even if it is the same version as the one you have now].
If it works alright in another user account then you will need to replace your current one with a new user account.
If it fails in both tests then run SFC - ElevenForumTutorials

Best of luck,
Denis

SilverGreen93 · May 12, 2023

The output of powercfg /a is:

Code:

The following sleep states are available on this system:
    Standby (S3)
    Hibernate
    Hybrid Sleep
The following sleep states are not available on this system:
    Standby (S1)
        The system firmware does not support this standby state.
    Standby (S2)
        The system firmware does not support this standby state.
    Standby (S0 Low Power Idle)
        The system firmware does not support this standby state.
    Fast Startup
        This action is disabled in the current system policy.

Try3 · May 12, 2023

OK, that's all normal for a desktop [we're not having to deal with any confusion caused by S0 Modern standby].

If you want any help working through setting up that Event viewer, Custom view or doing the checks I suggested then just say so.
Personally, I just leap ahead and reinstall the display driver straightaway when there's a sleep problem but it is best to check each of those items to remain logical.

All the best,
Denis

SilverGreen93 · May 12, 2023

I imported the xml file in Event Viewer, but there are no events shown.
Looking at the settings from the power profile, I saw Hybrid sleep was set to On. If i set Hybrid sleep to Off, the PC now can sleep and resumes as normal, Event Viewer shows the required logs. But still, Hibernate does nothing.

Moreover, I cannot find any Startup settings option to enter Safe boot. In the Shift+Reset menu there is only an option to go into UEFI firmware settings, no any other option. Also, msconfig shows no operating system listing in the Boot tab...

I might be tempeted to reinstall Windows altoghether as this options missing is pretty strange and might indicate more problems down the line.

Try3 · May 12, 2023

SilverGreen93 said:
there are no events shown

So there had been no transitions between power-sleep states at all.

SilverGreen93 said:
i set Hybrid sleep to Off

Hybrid sleep is a combination of S3 Sleep & Hibernation. So the same fault, inability to execute hibernation, is causing the Hybrid sleep problem but whatever it is does not affect S3 Sleep.
I think you might have a disk problem.
I suggest you do not reinstall without knowing what the problem is.
Try this built-in check of the disk's file system first:
Check Drive for Errors with ChkDsk - ElevenForumTutorials
Then check the disk health using whatever else you've got or can get: HDS, CrystalDiskInfo, ...

Best of luck,
Denis

SilverGreen93 · May 16, 2023

After a lot of troubleshooting, here is what I found out:

Chkdsk did not find any issues with the disk.
The windows installation issue was because of the fact that, during the initial installation, my old sata hdd was set and used as the EFI system disk, the ssd with windows had only one partition. Windows did not change the allocation to recreate the efi system partition, but used the one from my hdd. No system reserved or recovery partitions were created. The hdd was formatted NTFS which is weird, as I know that the EFI system partition needs to be FAT32.
The hibernation issue was most likely because the hiberfil.sys file needed to be created on the secondary hdd and maybe here was something that failed (speed issue, timing...?)

In short, to fix my installation, I disconnected the HDD, leaving only my ssd connected and reinstalled windows, making sure it creates the EFI system partition and the recovery partition all on the same disk.

Now both hybrid sleep and hibernation work.

Thanks for all your suggestions!