Windows 11 PC shuts down unexpectedly.


LillianFY

New member
Local time
8:43 AM
Posts
1
OS
Windows 11 Pro
Hi all,

I have a Windows 11 PC. Recently, it has been shutting down unexpectedly. It usually does this while I am in the middle of playing a game, such as Modern Warfare 2 or The Witcher 3. Any other time while I am doing school work or just browsing online, it gives me no issues.

Based off Event Viewer, I receive these issues:

Critical: Event 41, Kernel-Power - The system has rebooted without cleanly shutting down first. This error could be caused if the system responding, crashed, or lost power unexpectedly.

Error: Event 162, volmgr - Dump file generation succeeded.

Error: Event 1001, BugCheck - The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0xffffffff80000003, 0xfffff80661bc1ff8, 0x0000000000000000, 0xfffff80661306780).

These issues are concurrent with another and are listed together after the computer automatically reboots after shutting down. As I said, this only happens when I am trying to play a game. It is also random. Sometimes it happens multiple times in one day, other times a week or so will go by and it will happen one time.

I am running Windows 11 Pro, version 22H2. OS build is 22621.1413. I have a 12th Gen Intel Core i7-12700K 3.60 GHz processor, 32 GB installed RAM, a 3080TI graphics card, and an ASUS Z690-E motherboard.

I really haven't tried anything to fix the issues. I am not exactly sure where to start. Any advice would be greatly appreciated. Thanks!
 
Windows Build/Version
22621.1413

My Computer

System One

  • OS
    Windows 11 Pro
What power supply?
 

My Computer

System One

  • OS
    Win11
    Computer type
    Laptop
    Manufacturer/Model
    2023 HP Pavilion 15t-eg200
    CPU
    Intel® Core™ i7-1255U
    Memory
    16 GB DDR4-3200 SDRAM (2 x 8 GB); 512 GB PCIe® NVMe™ M.2 SSD
    Screen Resolution
    1910x1080
Here's why Kernel Power Error 41 happens and how to fix it.

 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
Please run the BSOD log collector and post a share link into this thread using one drive, drop box, or google drive.

 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

Latest Support Threads

Back
Top Bottom