Windows 11 Pro and PaintShopPro 2020


serloren

New member
Local time
7:15 PM
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4
OS
Windows 11 Pro 64-bit
I have a new HP laptop running 11 Pro 64-bit edition with 20GB ram, and a 2T HD, and a 11th gen iCore, using IRISxe graphics.

Needless to say, I have been running into numerous issues since getting this laptop with 11 Pro on it - there are MANY things about 11 that just plain SUCK!

Anyway, I am using Corel's Paint Shop Pro 2020 (64bit) with both 32 and 64 installed as I always do. General functionality of the app is actually okay, and it initially loads pretty quickly as well. However, after it has been running for some time (on-screen or just in the background) that app freezes up and will do absolutely nothing. It will not restore the app to the screen from the taskbar, it will not restore from Task Manager, it will do ZERO functions of any kind, and the ONLY thing that changes it is to punch the "end task" in Task Manager.

I don't know if the issue is actually with Windows 11 (as I suspect: PSP 2020 ran fine on Windows 10 Enterprise, and before), or if it is with Corel's app needing something it doesn't have/get to operate properly, and the truth is: I don't really care which it is, but this late in the game for this OS and that app to not be playing nice by now...unacceptable!

I've not found this issue or a solution to it anywhere as yet - if someone here knows one: THANKS in advance for sharing!

Good day and God bless.

- serloren
 

My Computer

System One

  • OS
    Windows 11 Pro 64-bit
    Computer type
    Laptop
    Manufacturer/Model
    HP
Hello @serloren and welcome to ElevenForum. :-)



First thing I would do is install all the Visual C++ Runtimes.
That may solve the problem or might not... but it won't hurt anything, and they take hardly any space...





This is how it will look in Programs & Features...

Image1.png
 

My Computers

System One System Two

  • OS
    Win 11 Home ♦♦♦22631.3737 ♦♦♦♦♦♦♦23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE (BIOS 4702)
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Screen Resolution
    2560 x 1600
    Hard Drives
    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    DRW-24B1ST CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
    Case
    Cooler Master ATCS 840 Tower
    Cooling
    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
    Logitech Optical M-100
    Internet Speed
    300/300
    Browser
    Firefox (latest)
    Antivirus
    Bitdefender Internet Security
    Other Info
    Speakers: Klipsch Pro Media 2.1
  • Operating System
    Windows XP Pro 32bit w/SP3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® (not in use)
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
    Cooling
    ZALMAN 9500A 92mm CPU Cooler
    Mouse
    Logitech Optical M-BT96a
    Keyboard
    Logitech Classic Keybooard 200
    Internet Speed
    300/300
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 13 years?
Hiya,

Thanks for the idea. Will have to look and see where I am at with Visual C++, and give that a shot. With a 2T HD, not too worried about space. :-)
 

My Computer

System One

  • OS
    Windows 11 Pro 64-bit
    Computer type
    Laptop
    Manufacturer/Model
    HP
Hiya,

Thanks for the idea. Will have to look and see where I am at with Visual C++, and give that a shot. With a 2T HD, not too worried about space. :-)



All of them together are like 120MB. Pretty tiny. :-)
 

My Computers

System One System Two

  • OS
    Win 11 Home ♦♦♦22631.3737 ♦♦♦♦♦♦♦23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE (BIOS 4702)
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Screen Resolution
    2560 x 1600
    Hard Drives
    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    DRW-24B1ST CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
    Case
    Cooler Master ATCS 840 Tower
    Cooling
    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
    Logitech Optical M-100
    Internet Speed
    300/300
    Browser
    Firefox (latest)
    Antivirus
    Bitdefender Internet Security
    Other Info
    Speakers: Klipsch Pro Media 2.1
  • Operating System
    Windows XP Pro 32bit w/SP3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® (not in use)
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
    Cooling
    ZALMAN 9500A 92mm CPU Cooler
    Mouse
    Logitech Optical M-BT96a
    Keyboard
    Logitech Classic Keybooard 200
    Internet Speed
    300/300
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 13 years?
I've not found this issue or a solution to it anywhere as yet - if someone here knows one: THANKS in advance for sharing!

First thing I would do is install all the Visual C++ Runtimes.
The latest version of Visual C++ Runtimes can always be found here on GitHub - latest release was 3 days ago.
 

My Computer

System One

  • OS
    Windows 11 Pro v 24H2 (Build 26100.863)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Precision 3660 Tower Workstation
    CPU
    12th Gen Intel(R) Core(TM) i9-12900 5.10 GHz
    Motherboard
    64-bit operating system, x64-based processor
    Memory
    32.00 GB
    Graphics Card(s)
    Intel UHD Graphics 770
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Dell P2714H Monitor
    Screen Resolution
    1920 x 1080
    Hard Drives
    1 x 512GB NVME PC801 NVMe SK hynix Boot
    1 x 1TB Seagate ST1000LM049-2GH172 Internal HDD
    1 x 1TB Seagate STGX4000400 External HDD
    1 x 2TB Seagate STGX4000400 External HDD
    1 x 4TB Seagate STGX4000400 External HDD
    PSU
    300 Watts
    Cooling
    Air
    Keyboard
    Microsoft Wired Keyboard 600
    Mouse
    Microsoft USB Basic Optical Mouse v2.0
    Browser
    Firefox
    Antivirus
    Windows Defender + Malwarebytes Premium
    Other Info
    BaseBoard Manufacturer Dell Inc.
    BaseBoard Product 0J1CP3
    BaseBoard Version A01
All of them together are like 120MB. Pretty tiny. :-)
I'm all in on those updates, issue still exists though.

It's so bad, I can walk away from a project for 30 minutes, come back, and can do nothing! Not continue working in any way - just frozen/locked solid, and I have to Task manager my way out of it, and restart it (NOT helpful when dealing with graphics).

Thanks!
 

My Computer

System One

  • OS
    Windows 11 Pro 64-bit
    Computer type
    Laptop
    Manufacturer/Model
    HP
The latest version of Visual C++ Runtimes can always be found here on GitHub - latest release was 3 days ago.
Got it, and all up to date - no change in app though.

Thanks!
 

My Computer

System One

  • OS
    Windows 11 Pro 64-bit
    Computer type
    Laptop
    Manufacturer/Model
    HP
@serloren

I see you have 20GB of RAM... that "could" be filling up, and causing the freezing.
A lot depends on how you have your Page File set up I would guess.

You also mentioned you have PSP 2020 64 AND 32 bit installed.
Though I'm not familiar with PSP 2020, I do know that... Win 11 is ONLY 64 bit.
So I don't see any reason to have the PSP 32 bit version installed.
 

My Computers

System One System Two

  • OS
    Win 11 Home ♦♦♦22631.3737 ♦♦♦♦♦♦♦23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE (BIOS 4702)
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Screen Resolution
    2560 x 1600
    Hard Drives
    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    DRW-24B1ST CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
    Case
    Cooler Master ATCS 840 Tower
    Cooling
    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
    Logitech Optical M-100
    Internet Speed
    300/300
    Browser
    Firefox (latest)
    Antivirus
    Bitdefender Internet Security
    Other Info
    Speakers: Klipsch Pro Media 2.1
  • Operating System
    Windows XP Pro 32bit w/SP3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® (not in use)
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
    Cooling
    ZALMAN 9500A 92mm CPU Cooler
    Mouse
    Logitech Optical M-BT96a
    Keyboard
    Logitech Classic Keybooard 200
    Internet Speed
    300/300
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 13 years?
Problems like this can sometimes be a difficult and lengthy process to pin down, sometimes not. It's almost better if it explodes and burns on the launch pad rather then half way to the moon. One thing that always remains the same however, the fix is a click or two away. :-)
Download and run "whatishang" . It is a very small portable utitlity. Launch it and park it on your taskbar. When PSP freezes, call it up and manually generate a report (or just set it to auto via it's options menu.) Much of the apps report is programmer speak but it also lists dll's and strings involved in the hang. It,s a starting point to work with.

Get information about Windows software that stopped responding/freezing (hang)
 

My Computer

System One

  • OS
    windows 10 21h2

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