Windows 11 randomly freezing or crashing

robst247 · Sep 17, 2025

For the past month or so, Windows 11 (v. 24H2, OS build 26100.6584) has been randomly freezing or crashing on my 5-year-old ASUS FX706IU (TUF Gaming A17). When the laptop freezes, the windows background turns green. When it crashes, I get stop codes such as:
UNEXPECTED_STORE_EXCEPTION
0xc000021a
CRITICAL_PROCESS_DIED (0xEF)
MEMORY_MANAGEMENT (0x1A)

Event viewer shows: Kernel-Power Event ID: 41 Task Category: (63)
bug check codes include: 26, 122, 154, 239 and 340

After Googling these errors, I realised that there might be memory problems, so I ran MemTest86. This turned up about 250 memory errors, so I took out the two 8 GB memory modules that came with the laptop and replaced them with one Crucial CT32G4SFD832A - 32GB - DDR4 - SODIMM3200MHz.

The freezes and crashes kept occurring. Further Googling persuaded me that there might be a problem with the power adapter, so I replaced it -- to no avail: the freezes and crashes continued.

I enabled Driver Verifier and one time I got this stop code:
DRIVER_VERIFIER-DETECTED VIOLATION (0xC4)

I've tested all my hard drives (1 internal SSD, 3 external SSD and one external HDD for backups) but there are no disk errors.
I've run SFC /scannow and DISM.exe /Online /Cleanup-Image /RestoreHealth multiple times, but no errors showed up.

I thought there might be a problem with the graphics drivers, so I used DDU to cleanly uninstall the drivers for the onboard AMD Radeon Graphics and the NVIDIA GeForce GTX 1660 Ti. I then installed the latest versions of those drivers. This did not solve the problems.

I've disabled all non-Microsoft services except Macrovision InstallDriver Table Manager and Realtek Bluetooth Device Manager Service, the latter of which I need to use my Bluetooth keyboard and mouse.

Windows 11 is only stable (no freezes or crashes) in Safe Mode with Networking.

I've just run V2 Log Collector and attached the zip file.

For some reason that I don't understand, Windows 11 has not created any minidumps on crashing, even though virtual memory on my C drive was correctly set to Small Memory Dump (256 KB) and is now set to Kernel Memory Dump, and virtual memory is set to System Managed Size.

The weird thing is that when I set Kernel Memory Dump, I get this message:

"Windows might not be able to record details that could help identify system errors because your current paging file is disabled or less than 800 megabytes. Click OK to return to the Virtual Memory settings window, enable the paging file and set the size to a value over 800 megabytes, or click Cancel to change your memory dump selection."

Virtual memory is enabled and 2048 MB is currently allocated, so this message makes no sense to me.

Maybe some Windows 11 guru can help me to overcome these problems. I would be hugely grateful.
I'm on the point of giving up and buying a new PC or laptop. I guess that 5 years is the average lifespan for laptops.

Ghot · Sep 17, 2025

Hello @robst247 and welcome to ElevenForum.

Here's ten points just for filling out your computer specs.

Wait for @zbook to look at your logs. And here's some things to check out while you wait...

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Windows 11 Tweaks - Leader Board.

These are tweaks I've seen asked for... many times. They are collected here for easy access. All of these and more can be found in the Eleven Forum Tutorials Make sure to read the "notes" in the various tutorials. At the bottom of the first post in all the "tutorials", there are links to...

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joeandmarg0 · Sep 17, 2025

Check Reliability History to see if it has entries which might identify the cause.
Access it by starting to type ---reliability ---in the Search box.

robst247 · Sep 17, 2025

Thanks for that suggestion.
What I see in the Windows failures row is many Critical events with Summary: 'Windows was not properly shut down' and Action: 'The previous system shutdown at HH:MM:SS on DD/MM/YYYY was unexpected.'
Less frequently, I see 'explorer.exe' with Summary: 'Stopped responding' and Action: 'The program explorer.exe version 10.0.26100.5074 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.'
I also see quite a few 'Failed Windows Update' warnings.

joeandmarg0 · Sep 18, 2025

Update the Graphics card driver,either through Device Manager or the Card makers site.

zbook · Sep 18, 2025

1) Turn off Windows Driver Verifier (WDV):

Enable and Disable Driver Verifier in Windows 10

How to Enable and Disable Driver Verifier in Windows 10

www.tenforums.com

2) Run these scripts > post share links using Dropbox or Google drive

a) tuneup_plus

https://www.tenforums.com/attachments/bsod-crashes-debugging/360137d1645183388-batch-files-use-bsod-debugging-tuneup_plus_log.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

b) diskparinfo

https://www.tenforums.com/attachments/bsod-crashes-debugging/355861d1640707960-batch-files-use-bsod-debugging-diskparinfo.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

3) Open Event viewer

a) system > post share links

b) application > post share links

How to share event logs in case of a computer issue

This article explains how to share Event Logs from the event viewer in case if you have a Windows problem as investigation would help.

www.yourwindowsguide.com

4) Post a new V2 share link using Dropbox or Google drive after completing steps 1 - 3

5) Run Sea Tools Long generic test (all drives) > post images or share links

SeaTools | Seagate US

SeaTools - Quick diagnostic tool that checks the health of your drive.

www.seagate.com

6) Run HD Tune (all drives) (old version) > post images or share links

HD Tune website

HD Tune

www.hdtune.com

https://www.hdtune.com/files/hdtune_255.exe

a) Health

b) Full error scan

7) Open administrative command prompt and copy and paste:

chkdsk /b /v

Run these chkdsk switches on all drives using the syntax: chkdsk /b /v C: or chkdsk /b /v D: or chkdsk /b /v E: etc.

Make sure that the windows drive runs overnight while sleeping.

C:\WINDOWS\system32>chkdsk /b /v
The type of the file system is NTFS.
Cannot lock current drive.
Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y

Reboot as needed.

8) After completing all chkdsk /b /v run:

https://www.tenforums.com/attachmen...-files-use-bsod-debugging-chkdskfromevent.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Batch files for use in BSOD debugging - Windows 10 Help Forums

Make sure that this runs only after the prior three steps for each drive.

9) Run HD Sentinel (all drives) > post images or share links (do not run until posting results for each steps 5, 6, 7 and 8)

Hard Disk Sentinel - HDD health and temperature monitoring
a) Overview
b) Temperature
c) SMART

10) Please make sure that all of the above steps are performed in sequence

These steps / tests can be performed overnight while sleeping:

a) Sea Tools Long generic test
b) HD Tune Full error scan
c) Chkdsk /b /v

11) Indicate the method(s) used to connect non-Windows drives to the Asus laptop

robst247 · Sep 18, 2025

Thanks very much - I will follow all these steps to the best of my ability.

robst247 · Sep 18, 2025

Google Drive download links so far:
Tuneup log
DiskParInfo
System events
Programme events
new V2 Log
NB: I started running Sea Tools Long Generic Test on all my drives. During the test of Disk 0, which has two partitions: C (OS & progs) and D (data), Windows crashed yet again, for the first time giving this stop code: KERNEL_DATA_INPAGE_ERROR (0x7A). According to LearnMicrosoft.com, this means that "the requested page of kernel data from the paging file couldn't be read into memory."
This is the first time I've had a crash in Safe Mode with Networking, which is the only way I can use this laptop without it frequently crashing.
In total, in the past few weeks, I've had hundreds of crashes. They're becoming increasingly frequent. It seems that DEATH IS NIGH, and that this ASUS pile of crap is soon to fly out of a window at high velocity and join the big shitheap in hell (or am I being unnecessarily morbid?).

I give up for today.
I just ordered a new mini-PC: the Beelink SER9 Pro with Ryzen 9 HX370, 32GB RAM and 1TB SSD
It'll take me several weeks of hard slog to install all the music and audio software I have on this PoC.

zbook · Sep 18, 2025

The links were not able to be opened.

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How to use Google Drive - Computer - Google Drive Help

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robst247 · Sep 19, 2025

I see. I've never used Google Drive to publicly share files.
I've now made each file accessible to anyone with the link. Can you access them now?

zbook · Sep 19, 2025

After completing post #6 steps #5 - #11:

Please run Memtest86+ for 8 or more passes > take pictures > post images or share links

Memtest86+ | The Open-Source Memory Testing Tool

Just 1 error is a test fail and testing can be aborted.

The more the passes the better the testing conditions.

It sometimes takes passes into the 20's to detect malfunctioning RAM.

The RAM can be tested all at one time or one at a time in the same DIMM.

Memtest86+ | The Open-Source Memory Testing Tool

MemTest86+ - Test RAM

Code:

 Microsoft Windows 11 Home  Version 24H2 (OS Build 26100.6584)
 
==================================================================

    Started on 2025-09-19 at  3:25:04.95
   
        [SFC /ScanNow]
   
Beginning system scan.  This process will take some time.

Results:
 
Windows Resource Protection found corrupt files and successfully repaired them.

For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.
 
==================================================================
 
A TXT file named SFC_details-1.txt has been created.

==================================================================

    Started on 2025-09-19 at  3:26:45.60

        [DISM /online /cleanup-image /ScanHealth]

Deployment Image Servicing and Management tool
Version: 10.0.26100.5074

Image Version: 10.0.26100.6584
 
No component store corruption detected.

The operation completed successfully.
 
==================================================================

    Started on 2025-09-19 at  3:28:11.17

        [DISM /online /cleanup-image /RestoreHealth]

Deployment Image Servicing and Management tool
Version: 10.0.26100.5074

Image Version: 10.0.26100.6584
 
The restore operation completed successfully.

The operation completed successfully.
 
==================================================================

    Started on 2025-09-19 at  3:29:08.28

        [SFC /ScanNow]

Beginning system scan.  This process will take some time.

Results:
 
Windows Resource Protection did not find any integrity violations.
 
==================================================================

    Started on 2025-09-19 at  3:30:19.76

        [ChkDsk /Scan]
 
The type of the file system is NTFS.
This service cannot be started in Safe Mode
A snapshot error occured while scanning this drive. Run an offline scan and fix.
 
==================================================================
 
    Started on 2025-09-19 at  3:30:26.06
 
AutoReboot  
 
FALSE      
 
==================================================================
 
        [Set AutoReboot = False]
 
Updating property(s) of '\\ASUS-FX706IU\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 11 Home|C:\\WINDOWS|\\Device\\Harddisk0\\Partition3"'

Property(s) update successful.

==================================================================
 
AutoReboot  
 
FALSE      
 
==================================================================
 
DebugInfoType  
 
2            
 
==================================================================

        [Set DebugInfoType = 7]

Updating property(s) of '\\ASUS-FX706IU\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 11 Home|C:\\WINDOWS|\\Device\\Harddisk0\\Partition3"'

Property(s) update successful.

==================================================================
 
DebugInfoType  
 
7            
 
==================================================================

        [WMIC PageFile list]

AllocatedBaseSize=32768
CurrentUsage=0
Description=C:\pagefile.sys
InstallDate=20250917005825.189758+120
Name=C:\pagefile.sys
PeakUsage=0
Status=
TempPageFile=FALSE
 
==================================================================
 
AutomaticManagedPagefile  
 
FALSE                    
 
==================================================================

        [Set AutomaticManagedPagefile = True]

Updating property(s) of '\\ASUS-FX706IU\ROOT\CIMV2:Win32_ComputerSystem.Name="ASUS-FX706IU"'

Property(s) update successful.

==================================================================
 
AutomaticManagedPagefile  
 
TRUE                    
 
==================================================================

        [BcdEdit /enum {badmemory}]

RAM Defects
-----------
identifier              {badmemory}
badmemorylist           0x3b2e9a
0x3b2eca
 
==================================================================

    Finished on 2025-09-19 at  3:30:27.33
    It took 5 minutes and 23 seconds to complete the operations.

Code:

    The script has found the above  storage device(s) in total.
=======================================================================

Microsoft DiskPart version 10.0.26100.1150

Copyright (C) Microsoft Corporation.
On computer: ASUS-FX706IU

  Disk ###  Status         Size     Free     Dyn  Gpt
  --------  -------------  -------  -------  ---  ---
  Disk 0    Online          953 GB  1024 KB        *
  Disk 1    Online         1863 GB      0 B        
  Disk 2    Online         3726 GB      0 B        *
  Disk 3    Online         1863 GB      0 B        
  Disk 4    Online         4657 GB      0 B        *

  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
  Volume 0     C   Windows      NTFS   Partition    515 GB  Healthy    Boot  
  Volume 1     D   DATA         NTFS   Partition    436 GB  Healthy          
  Volume 2         SYSTEM       FAT32  Partition    100 MB  Healthy    System
  Volume 3         Windows RE   NTFS   Partition   2208 MB  Healthy    Hidden
  Volume 4     E   extSSD       exFAT  Partition   1863 GB  Healthy          
  Volume 5     G   extSSD       exFAT  Partition   3726 GB  Healthy          
  Volume 6     F   extSSD       NTFS   Partition   1863 GB  Healthy          
  Volume 7     L   backups HDD  NTFS   Partition   4657 GB  Healthy          

===============================================================================

Windows Recovery Environment (Windows RE) and system reset configuration
Information:

    Windows RE status:         Enabled
    Windows RE location:       \\?\GLOBALROOT\device\harddisk0\partition5\Recovery\WindowsRE
    Boot Configuration Data (BCD) identifier: b3477d02-8daa-11ef-9f83-b9e005c06d35
    Recovery image location:  
    Recovery image index:      0
    Custom image location:    
    Custom image index:        0

REAGENTC.EXE: Operation Successful.
   
===============================================================================

Firmware Boot Manager
---------------------
identifier              {fwbootmgr}
displayorder            {bootmgr}
                        {db400092-91c1-11f0-bf09-806e6f6e6963}
                        {db400093-91c1-11f0-bf09-806e6f6e6963}
                        {db400094-91c1-11f0-bf09-806e6f6e6963}
timeout                 1

Windows Boot Manager
--------------------
identifier              {bootmgr}
device                  partition=\Device\HarddiskVolume1
path                    \EFI\MICROSOFT\BOOT\BOOTMGFW.EFI
description             Windows Boot Manager
locale                  en-GB
inherit                 {globalsettings}
default                 {current}
resumeobject            {b3477d00-8daa-11ef-9f83-b9e005c06d35}
displayorder            {current}
toolsdisplayorder       {memdiag}
timeout                 0

Firmware Application (101fffff)
-------------------------------
identifier              {db400092-91c1-11f0-bf09-806e6f6e6963}
description             UEFI:CD/DVD Drive

Firmware Application (101fffff)
-------------------------------
identifier              {db400093-91c1-11f0-bf09-806e6f6e6963}
description             UEFI:Removable Device

Firmware Application (101fffff)
-------------------------------
identifier              {db400094-91c1-11f0-bf09-806e6f6e6963}
description             UEFI:Network Device

Windows Boot Loader
-------------------
identifier              {current}
device                  partition=C:
path                    \WINDOWS\system32\winload.efi
description             Windows 11
locale                  en-GB
inherit                 {bootloadersettings}
recoverysequence        {b3477d02-8daa-11ef-9f83-b9e005c06d35}
displaymessageoverride  Recovery
recoveryenabled         Yes
isolatedcontext         Yes
allowedinmemorysettings 0x15000075
osdevice                partition=C:
systemroot              \WINDOWS
resumeobject            {b3477d00-8daa-11ef-9f83-b9e005c06d35}
nx                      OptIn
safeboot                Network
bootmenupolicy          Standard

Windows Boot Loader
-------------------
identifier              {b3477d02-8daa-11ef-9f83-b9e005c06d35}
device                  ramdisk=[\Device\HarddiskVolume5]\Recovery\WindowsRE\Winre.wim,{b3477d03-8daa-11ef-9f83-b9e005c06d35}
path                    \windows\system32\winload.efi
description             Windows Recovery Environment
locale                  en-GB
inherit                 {bootloadersettings}
displaymessage          Recovery
osdevice                ramdisk=[\Device\HarddiskVolume5]\Recovery\WindowsRE\Winre.wim,{b3477d03-8daa-11ef-9f83-b9e005c06d35}
systemroot              \windows
nx                      OptIn
bootmenupolicy          Standard
winpe                   Yes

Resume from Hibernate
---------------------
identifier              {b3477d00-8daa-11ef-9f83-b9e005c06d35}
device                  partition=C:
path                    \WINDOWS\system32\winresume.efi
description             Windows Resume Application
locale                  en-GB
inherit                 {resumeloadersettings}
recoverysequence        {b3477d02-8daa-11ef-9f83-b9e005c06d35}
recoveryenabled         Yes
isolatedcontext         Yes
allowedinmemorysettings 0x15000075
filedevice              partition=C:
custom:21000026         partition=C:
filepath                \hiberfil.sys
bootmenupolicy          Standard
debugoptionenabled      No

Windows Memory Tester
---------------------
identifier              {memdiag}
device                  partition=\Device\HarddiskVolume1
path                    \EFI\Microsoft\Boot\memtest.efi
description             Windows Memory Diagnostic
locale                  en-GB
inherit                 {globalsettings}
badmemoryaccess         Yes

EMS Settings
------------
identifier              {emssettings}
bootems                 No

Debugger Settings
-----------------
identifier              {dbgsettings}
debugtype               Local

RAM Defects
-----------
identifier              {badmemory}
badmemorylist           0x3b2e9a
                        0x3b2eca

Global Settings
---------------
identifier              {globalsettings}
inherit                 {dbgsettings}
                        {emssettings}
                        {badmemory}

Boot Loader Settings
--------------------
identifier              {bootloadersettings}
inherit                 {globalsettings}
                        {hypervisorsettings}

Hypervisor Settings
-------------------
identifier              {hypervisorsettings}
hypervisordebugtype     Serial
hypervisordebugport     1
hypervisorbaudrate      115200

Resume Loader Settings
----------------------
identifier              {resumeloadersettings}
inherit                 {globalsettings}

Device options
--------------
identifier              {b3477d03-8daa-11ef-9f83-b9e005c06d35}
description             Windows Recovery
ramdisksdidevice        partition=\Device\HarddiskVolume5
ramdisksdipath          \Recovery\WindowsRE\boot.sdi

Code:

7A
7F
C000021A
1A
1E
154
EF

Code:

Location     : DIMM 0
BankLabel    : P0 CHANNEL A
Manufacturer : Micron Technology
MemoryType   : DDR4
FormFactor   : SODIMM
Capacity     : 32GB
Speed        : 3200
Serial       : EA1F43F1
PartNumber   : CT32G4SFD832A.M16FF
ECC          : False
TypeDetail   : {Synchronous, Unbuffered (Unregistered)}

Windows 11 randomly freezing or crashing

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