Windows 11 steals control of my Sony WH-1000XM5 headphones


Ultrarunner22

Active member
Local time
12:58 AM
Posts
27
OS
Dual-Boot Windows 11 / Ubuntu 20.04.3
Hey guys;
I have the Sony WH-1000XM5 headphones, which are multipoint capable, but the feature doesn't work very well when Windows 11 is the 2nd pairing.
Once I enable Bluetooth on the Windows PC (Asus Tuf Gaming X570 Plus WiFi with AMD Ryzen 7 processor), I can no longer hear music or other audio playing on my phone (Google Pixel 6 Android 14).
I have been having trouble with pairing to the Windows 11 PC while paired with the phone for quite some time, but I always assumed it was a Sony issue.
Now, I am not even able to listen to music on the phone once I have the headphones paired with the Windows PC.
I tried doing a factory reset on the WH-1000XM5's but it didn't change anything.
I also tried removing and reinstalling the Windows Bluetooth drivers - also no change.

Unfortunately, I don't have another pair of headphones that have multipoint capability, or I would try a different Bluetooth device.

I would appreciate any ideas/suggestions on this frustrating issue.

Thanks
Ultrarunner22
 

My Computer

System One

  • OS
    Dual-Boot Windows 11 / Ubuntu 20.04.3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Asus
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Tuf Gaming X570 Plus WiFi
    Memory
    32GB DDR4 @ 3200MHz
    Graphics Card(s)
    Gigabyte GeForce RTX 2070 Super Windforce OC 3X 8G
    Sound Card
    OBD: Realtek S 1200A, USB: Behringer UMC202HD
    Monitor(s) Displays
    Main: Asus Tuf Gaming VG27AQL1A, #2: NEC EA244WMi, #3: Samsung 2494HS
    Screen Resolution
    2560 X 1440 @ 144Hz
    Hard Drives
    2ea WD Blue SN550 NVMe M.2 1TB SSD
    PSU
    Seasonic Focus GM-750
    Case
    Fractal Designs Meshify C (no glass)
    Cooling
    CPU: AMD Ryzen stock cooler, Case: 2x 140mm front, 1x 120mm rear, 1x 120mm top
    Keyboard
    Glorious GMMK with Pudding Keycaps
    Mouse
    UtechSmart Venus MMO Gaming mouse
    Internet Speed
    100Mb/s
    Browser
    Firefox ver 93.0 64-bit
    Antivirus
    ESET Internet Security Suite
I would appreciate any ideas/suggestions on this frustrating issue.
Might be a Sony issue..., my Jabra Cans work okay, play one, the other pauses and vise versa, no matter which device was paired first.
Does the Sony app have settings for the anomaly?
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS ROG Strix
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
Turned out there is too much noise on the mic input, so the WH-1000XM5 remains connected to it rather than the phone.
Unplugging the 3.5mm plug anc 6ft patch cable from the mic jack on the front of the PC solved the problem.
I am going to try plugging the patch cable into one of the rear-panel connectors. Those jacks are mounted directly to the MOBO, unlike the front panel jacks that run through 1m of poor quality cable.
 

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My Computer

System One

  • OS
    Dual-Boot Windows 11 / Ubuntu 20.04.3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Asus
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Tuf Gaming X570 Plus WiFi
    Memory
    32GB DDR4 @ 3200MHz
    Graphics Card(s)
    Gigabyte GeForce RTX 2070 Super Windforce OC 3X 8G
    Sound Card
    OBD: Realtek S 1200A, USB: Behringer UMC202HD
    Monitor(s) Displays
    Main: Asus Tuf Gaming VG27AQL1A, #2: NEC EA244WMi, #3: Samsung 2494HS
    Screen Resolution
    2560 X 1440 @ 144Hz
    Hard Drives
    2ea WD Blue SN550 NVMe M.2 1TB SSD
    PSU
    Seasonic Focus GM-750
    Case
    Fractal Designs Meshify C (no glass)
    Cooling
    CPU: AMD Ryzen stock cooler, Case: 2x 140mm front, 1x 120mm rear, 1x 120mm top
    Keyboard
    Glorious GMMK with Pudding Keycaps
    Mouse
    UtechSmart Venus MMO Gaming mouse
    Internet Speed
    100Mb/s
    Browser
    Firefox ver 93.0 64-bit
    Antivirus
    ESET Internet Security Suite

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