Solved Windows 11 USB/Thunderbolt Issue


mbott001

Member
Local time
4:43 PM
Posts
5
OS
Windows 11
Greetings, I'm running Windows 11 Home on my ASUS TUF Gaming F15 laptop but the Thunderbolt ports appear to get "lost" to the system. Generally the two ports are connected to SDRs. I'm pretty sure it's not a hardware issue as I can swap the Windows 11 ssd out for one loaded with Linux Mint 21.3 and the issue with the ports does not repeat. The same SDRs are fully functionable under Linux.

I'm not normally a "Windows guy" but I'm hoping for a spot of guidance that can help me ID & resolve the issue without doing a full Windows rebuild. The last time I looked, the Windows 11 Home was version 22H2, build 22621.2506 (as of 10/20/2023). I have kept Windows updated since October. :)

Thanks!

--
Mike
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ASUS
    CPU
    12th Gen Intel(R) Core(TM) i7-12700H 2.30 GHz
    Motherboard
    ASUS
    Memory
    16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3050 Ti Laptop GPU
    Sound Card
    /onboard/
    Screen Resolution
    1920x1080
    Hard Drives
    512GB SSD
    2TB SSD
I may be wrong, but I think USB 3.0 (or higher) and Thunderbolt are not always plug 'n' play. I mean some times Windows detect the device and automatically installs drivers for it, but other times you have to manually download and install drivers from manufacturer's support site. It depends on the device chipset, if it is in the Windows database or not. Visit Asus support site and see if there is any driver to install for chipset or USB or Thunderbolt.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 64-bit (build 22631.3593)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • Operating System
    Windows 11 Pro v23H2 (build 22631.3593)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    Gainward NE5105T018G1-1070F (nVidia GeForce GTX 1050Ti 4GB GDDR5)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    Patriot Burst Elite 480GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Stock Intel CPU Fan, 1x 8cm fan at the back
    Mouse
    Sunnyline OptiEye PS/2
    Keyboard
    Mitsumi 101-key PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4
Thanks, I'll check into that.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ASUS
    CPU
    12th Gen Intel(R) Core(TM) i7-12700H 2.30 GHz
    Motherboard
    ASUS
    Memory
    16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3050 Ti Laptop GPU
    Sound Card
    /onboard/
    Screen Resolution
    1920x1080
    Hard Drives
    512GB SSD
    2TB SSD
I went to the Asus Driver Support page and downloaded the Intel(R) Chipset Software as it was the only thing there that could apply to the issue I was having. Since installed, my issue has not returned. So for now, it appears corrected.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ASUS
    CPU
    12th Gen Intel(R) Core(TM) i7-12700H 2.30 GHz
    Motherboard
    ASUS
    Memory
    16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3050 Ti Laptop GPU
    Sound Card
    /onboard/
    Screen Resolution
    1920x1080
    Hard Drives
    512GB SSD
    2TB SSD
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