Windows 11 - Windows Hello Facial Recognition Behaving Strangely


Grego

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4:37 AM
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Windows 11 Pro Version 10.0.22631 Build 22631
Ever since the latest windows update (about maybe less than a week ago?) the Windows Hello - Facial Recognition has started to behave strangely as follows:

(1) I lock windows (WIN + L)
(2) The camera light indicator turns on (flashing) to try to detect me (this is usual), but doesn't recognise me (this is not usual);
(3) It keeps flashing until it gives up and then asks me for my PIN
(4) But instead of putting in my PIN, if I were to click on "Sign-In Options" and then on the "Facial Recognition" Icon, the camera turns on again AND immediately recognises me and lets me in

Before the update, it used to be that it would recognise me on the first pass instead of having to go through the steps above.

Would be most grateful for any help!

I'm using a Lenovo Thinkpad T16 Gen 2 on Windows 11 Pro Version 10.0.22631 Build 22631
 

My Computer

System One

  • OS
    Windows 11 Pro Version 10.0.22631 Build 22631
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo T16 Gen 2
See if there is driver update for camera from manufacturer website.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
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    Micron Technology DDR4-3200 16GB
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    Realtek ALC671
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    Samsung SyncMaster U28E590
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    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
See if there is driver update for camera from manufacturer website.
Thanks for the suggestion. Just tried updating, but still no luck.

Any other ideas? I'm at my wit's end here. :-)
 

My Computer

System One

  • OS
    Windows 11 Pro Version 10.0.22631 Build 22631
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo T16 Gen 2
Hello and welcome to the forum. You can try to remove facial recognition, restart and set up it up again.

If that does not work completely reset biometrics.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3737
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
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    2560x1440
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    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External +512gb Samsung m.2 sata+1tb Kingston m2.nvme
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    so slow I'm too embarrassed to tell
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  • Operating System
    Windows 10 Pro 22H2 19045.3930
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    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
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    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
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    Internet Speed
    still not telling
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    Defender+MWB Premium
Hello and welcome to the forum. You can try to remove facial recognition, restart and set up it up again.

If that does not work completely reset biometrics.
Thanks for your suggestions! Most grateful!

I've now tried removing facial recognition sign-in and then starting again (but no luck).

I've also tried resetting the biometrics (but also no luck).

I'm not sure if this helps, but at times, when it is trying to search for me, it complains that I am too close to the camera (when obviously, I am not). Would this indicate it's a driver issue?
 

My Computer

System One

  • OS
    Windows 11 Pro Version 10.0.22631 Build 22631
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo T16 Gen 2
IMO if one has a driver issue it usually works or it doesn’t. Yours seems to work part of the time.

Here is what I would do.
Open Windows Update. Pause WU for 7 days. While there look in update history to make sure that no biometric drivers have been updated recently. I know you use facial recognition but also check for recent driver updates for camera and fingerprint reader (if you have one)
Uninstall the update you think may have affected the biometrics login. Restart and see if it fixed the issue. report back.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3737
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External +512gb Samsung m.2 sata+1tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
@Grego If the update you feel caused your problems is KB5037771, I just saw this. In the remarks it says that update cannot be remove normally through settings as most updates can. It has to be removed through DISM. Instructions in the second link.
Another option would be to restore a recent image made before the update if you have one.
You could also do a repair install as the latest iso does not have that update included in it. You would need to be disconnected from the internet until you could pause updates though because WU will immediately install that update.

EDIT: @hsehestedt has given an excellent suggestion below. He knows his stuff.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3737
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External +512gb Samsung m.2 sata+1tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
What's interesting is that I had the exact same problem with an HP Spectre x360 15-BL012DX several years ago. I had to lookup the Device ID of my camera, then searched the Microsoft Update Catalog for a matching driver, and sure enough there was a new driver never published by HP. That driver continues to work flawlessly to this very day, and I've been using that same driver for several years now.
 

My Computers

System One System Two

  • OS
    Win11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    Intel i7-11700K
    Motherboard
    ASUS Prime Z590-A
    Memory
    128GB Crucial Ballistix 3200MHz DRAM
    Graphics Card(s)
    No GPU - CPU graphics only (for now)
    Sound Card
    Realtek (on motherboard)
    Monitor(s) Displays
    HP Envy 32
    Screen Resolution
    2560 x 1440
    Hard Drives
    1 x 1TB NVMe Gen 4 x 4 SSD
    1 x 2TB NVMe Gen 3 x 4 SSD
    2 x 512GB 2.5" SSDs
    2 x 8TB HD
    PSU
    Corsair HX850i
    Case
    Corsair iCue 5000X RGB
    Cooling
    Noctua NH-D15 chromax.black cooler + 10 case fans
    Keyboard
    CODE backlit mechanical keyboard
    Mouse
    Logitech MX Master 3
    Internet Speed
    1Gb Up / 1 Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    Additional options installed:
    WiFi 6E PCIe adapter
    ASUS ThunderboltEX 4 PCIe adapter
  • Operating System
    Win11 Pro 23H2
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkBook 13x Gen 2
    CPU
    Intel i7-1255U
    Memory
    16 GB
    Graphics card(s)
    Intel Iris Xe Graphics
    Sound Card
    Realtek® ALC3306-CG codec
    Monitor(s) Displays
    13.3-inch IPS Display
    Screen Resolution
    WQXGA (2560 x 1600)
    Hard Drives
    2 TB 4 x 4 NVMe SSD
    PSU
    USB-C / Thunderbolt 4 Power / Charging
    Mouse
    Buttonless Glass Precision Touchpad
    Keyboard
    Backlit, spill resistant keyboard
    Internet Speed
    1Gb Up / 1Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    WiFi 6e / Bluetooth 5.1 / Facial Recognition / Fingerprint Sensor / ToF (Time of Flight) Human Presence Sensor
Wow! Thanks for all the suggestions!

I'll try to go through each one by one and then report back soonest! Have to admit that I'm not exactly familiar with DISM and WCU, but will try my best to figure it out one at a time. This may take some time, though.

Sigh. If only windows updates could leave things well alone. :-)
 

My Computer

System One

  • OS
    Windows 11 Pro Version 10.0.22631 Build 22631
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo T16 Gen 2
Grego,
I had this exact problem a couple of months ago. I tried all of the suggestions that everyone has given. Initially I reset biometrics tried to log in. That didn't work. What eventually worked for me was to completely remove all biometric sign in options. I got it down to only a password sign in. Even modifying my pin sign on. Then I went three or four days using my laptop logging in with the password. Then I went back in and set up Windows Hello just like I was doing it for the first time. Adding the pin when requested. Everything has been fine since.
 

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  • OS
    Windows 11 Pro X64 - always current.
    Computer type
    PC/Desktop
    Manufacturer/Model
    DIY Build
    CPU
    AMD Ryzen 9 3950X
    Motherboard
    ASUS ROG STRIX X570-E GAMING
    Memory
    Corsair DDR4-2132 4x16gb Dual Channel
    Graphics Card(s)
    NVIDIA GeForce RTX 3080TI
    Sound Card
    On motherboard
    Monitor(s) Displays
    2 - NEC PA241W
    Screen Resolution
    1920X1200
    Hard Drives
    1 - WD_BLACK 1TB SN850X NVMe Internal Gaming SSD Solid State Drive - Gen4 PCIe, M.2 2280
    1 - WD_BLACK 2TB SN850X NVMe Internal Gaming SSD Solid State Drive - Gen4 PCIe, M.2 2280
    PSU
    850 Watt Corsair® RM850x 80+
    Case
    Corsair 7000D AirFlow
    Cooling
    Corsair iCUE H150i Elite CAPELLIX XT Liquid CPU Cooler
    Keyboard
    Microsoft Sidewinder
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    Logitech
    Internet Speed
    Spectrum - 300mbs
    Browser
    Chrome
    Antivirus
    Windows Defender
  • Operating System
    Windows 10 Pro X64 - always current
    Computer type
    Laptop
    Manufacturer/Model
    Maingear Element
    CPU
    Intel Core i7 9750H
    Motherboard
    Intel LAPQC71B
    Memory
    32gb - Kingston DDR4 1333 Mhz Dual channel
    Graphics card(s)
    NVIDIA GeForce RTX 2070 Max Q
    Sound Card
    On board
    Monitor(s) Displays
    LCD
    Screen Resolution
    1920x1080
    Hard Drives
    2tb INTEL SSD PEKNW020T8
    PSU
    On board
    Case
    Laptop
    Cooling
    Fans
    Mouse
    TeckNet
    Keyboard
    On Board
    Internet Speed
    Spectrum 300mbps
    Browser
    Chrome
    Antivirus
    Windows Defender
Rpetruzz, thanks for letting me know. Will do that too (if the other kind suggestions don't work for my case) and then report back in a couple of days. My todo list is getting longer. :-)
 

My Computer

System One

  • OS
    Windows 11 Pro Version 10.0.22631 Build 22631
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo T16 Gen 2
Hi OP, Have you found a solution? I'm experiencing the same issue since the latest update. Saw another post with the same issue but so far no one has posted a solution. Is it drivers?
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Ideapad Pro 5
Hi OP, Have you found a solution? I'm experiencing the same issue since the latest update. Saw another post with the same issue but so far no one has posted a solution. Is it drivers?
Unfortunately, no, it was still exhibiting the same behaviour and I had to just give up. I'm not sure if the fault is mine, as I tried my best to follow instructions, but to be frank, I'm just not that tech savvy and perhaps I missed something out. So sorry!

In the end, I had to switch to fingerprint scanning instead of facial scanning. But please feel free to continue using this thread for possible solutions just in case anyone else out there has a similar configuration and is facing the same issue.
 

My Computer

System One

  • OS
    Windows 11 Pro Version 10.0.22631 Build 22631
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo T16 Gen 2
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