Windows don't recognize scanner


Davidovsky

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Windows 11
Hi guys, yesterday I installed Windows 11.
While I was using Windows 10 mulas working 100% but ntifunctional device HP LaserJet Pro MFP M28-M31 wow when I have Win11 it work's 50%.
The problem is in recognition. Windows don't want to recognize him as scaner.
When I am printing on Win11 it works like a charm but when I want to scan it than problem happens.
Even when the printer is recognized in Devices and Printers
LkIyG2Q.png


When I open NAPS2 or Windows Scan and Fax they don't recognize device
eXA6GFK.png

LkIyG2Q.png


Please help me how to solve the problem.
 
Windows Build/Version
Edition Windows 11 Pro Version 21H2 Installed on ‎21.‎5.‎2022. OS build 22000.675 Experience Windows Feature Experience Pack 1000.22000.675.0

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Servo

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Have you installed the scanner drivers. What happens when you select "Twain"
 

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idgat

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Your image shows WIA driver selected. Use the TWAIN driver option.
 

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glasskuter

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Try3

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I agree with glasskuter. I think the Win11 upgrade has left your printer software or its registration with Windows corrupted.

I expect that installing the full software package will install HP Scan which is a very good application.
Mine is also an HP LaserJet MFP and I'd never revert to any Windows scanning component, such as the one you illustrate, because HP Scan is so good.

On that download page, a firmware update is shown. It's from a year ago so you might well have already installed it.

On that download page, you might well see a notification on the bell on the upper right-side of the window.
HP popup.png
Mine told me that the latest software version has been issued because of identified security vulnerabilities and it had a link for Windows 11 issues.

Best of luck,
Denis
 
Last edited:

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