Solved Windows password doesn't work in safe mode


Richj44

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Windows 11
I was attempting to troubleshoot an issue in a game I'm playing by starting in safe mode and seeing if the problem persisted. Unfortunately, when I restart in safe mode with networking, my MS account password is "incorrect". It works fine when I start normally. It's been a good while since I tried to use safe mode so I don't know if this is particular to Win 11 or if it would have happened in Win 10 as well, but I would like to resolve it. Has anyone else experience this?

Windows 11 Pro v21H2 (OS Build 22000.434)
 

My Computer

System One

  • OS
    Windows 11
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    Homemade
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    Intel I5-11400
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    MSI Z590-A Pro
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    32Gb Corsair Vengeance (8Gb x 4)
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    Logitech
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    1Gb
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    Edge
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    MCAfee
I hadn't tried safe mode in a good while too, but it let me right in. How are you initiating safe mode? I get to it through my boot menu.
1642310141436.png
 

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System One System Two

  • OS
    Win 11 Pro 24H2 26100.1150
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self Built
    CPU
    Intel® Core™ i7-14700F
    Motherboard
    ASUS TUF GAMING Z690-PLUS WIFI
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    G.SKILL Ripjaws S5 Series 64GB (2 x 32GB) DDR5
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    RTX 4070 Super OC 12 GB
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    Sound Blaster AE-5 Plus
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    ASUS TUF Gaming 27" 2K HDR Gaming
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    2560 x 1440
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    Samsung 990 Pro 1TB NVMe (Win 11)
    SK hynix P41 500GB NVMe (Win 10)
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    Corsair RM850x Shift
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    Antec Dark Phantom DP502 FLUX
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    Noctua NH-U12A chromax.black + 7 Phantek T-30's
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    Windows 11 23H2 22631.3880
    On System One
  • Operating System
    Win 11 Pro 23H2 22631.3737
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self Built
    CPU
    Intel Core i7-11700F
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    Asus TUF Gaming Z590 Plus WiFi
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    64 GB DDR4
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    EVGA GeForce RTX 3050 XC Black Gaming
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    SoundBlaster X-Fi Titanium
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    Samsung F27T350
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    1920x1080
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    Samsung 980 Pro 1TB
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    Samsung 870 EVO 500GB SSD
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    Corsair HX750
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    Cougar MX330-G Window
    Cooling
    Hyper 212 EVO
    Internet Speed
    350Mbps
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    Firefox
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    Windows Security
Could you not set up a PIN to sign in with? The pin is stored in the TPM so no network access is required to sign in. If you forget the pin you can just say so and it will instead ask for your MS account password.
 

My Computers

System One System Two

  • OS
    Windows 11 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-build
    CPU
    Intel I3-10100
    Motherboard
    MSI H410M-PRO
    Memory
    16 GB
    Graphics Card(s)
    Nvidia GT 1030
    Sound Card
    Motherboard default
    Monitor(s) Displays
    Philips 27 inch
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung EVO 970 NVMe SSD 256 Gb
    Samsung QVO 870 SATA SSD 2 Tb
    PSU
    ATX 450W
    Keyboard
    Logitech
    Mouse
    Logitech Wireless
    Internet Speed
    930 Mb down / 120 Mb up
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    Microsoft Office 2021 Plus
  • Operating System
    Windows 11 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-build
    CPU
    Intel i3-8100
    Motherboard
    Gigabyte Z370 D3
    Memory
    16 Gb
    Graphics card(s)
    Nvidia GT 720
    Sound Card
    Motherboard default
    Monitor(s) Displays
    Philips 27-inch
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 960 NVMe SSD 256 Gb
    Seagate 2 Tb HDD
    PSU
    ATX 450W
    Mouse
    Logitech Wireless
    Keyboard
    Microsoft
    Internet Speed
    930 Mb down / 120 Mb up
    Browser
    Edge
    Antivirus
    Windows Defender
Problem solved, sort of. I was entering safe mode by going through "advanced startup options in Setting-Recovery, then restarting, choosing troubleshooting, working through there, restarting, and choosing safe mode from the menu. When I do that, it brings me to the regular log in screen where I enter my password, except I'm in safe mode now. And when I enter my password in the box I get the "incorrect password" error.

Below the box for the password are two icons, one for Windows Hello and one for the password option. All I had to do was click on the password option and then enter my password - into the same password entry box as before - and I got in. So I guess I should have figured it out before, but geez. The same icons are on the log in screen in normal windows mode and I don't have to click on the "password" icon before entering my password. I know for a fact that I've never had to do that before to get into safe mode, although like I said, it's been a good while.

Anyway, I appreciate the suggestions and help. Thanks folks!
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Homemade
    CPU
    Intel I5-11400
    Motherboard
    MSI Z590-A Pro
    Memory
    32Gb Corsair Vengeance (8Gb x 4)
    Graphics Card(s)
    MSI GTX 1660 TI
    Sound Card
    Onboard
    Monitor(s) Displays
    Viotek 32"
    Screen Resolution
    2560 x 1440
    Hard Drives
    Samsung 970 EVO
    PSU
    Seasonic Focus Gold 750
    Case
    Phantek Enthu Pro
    Cooling
    Deepcool Castle 360
    Keyboard
    Saitek
    Mouse
    Logitech
    Internet Speed
    1Gb
    Browser
    Edge
    Antivirus
    MCAfee

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