Windows Won't Shut-Down, Automatically Re-Starts? (I've Tried Everything)


JudithWright

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Windows 11 Re-Starts instead of Shutting Down more than 50% of the time.

When clicking "Shut-Down" the system turns off for about a second, then re-starts automatically.



I have tried:


*Disabling Fast Startup in Power Options

*Updating Chipset Drivers

*Flashed motherboard BIOS to most current version (Gigabyte B450 Aorus Pro Wifi) F63c

*Completed fresh USB installs back-and-forth to Windows 11 and Windows 10 (several times)

*Reconfigured Network Adapter


----

The only thing I have NOT tried is: Changing Registry Configurations


Problem is when I type in REGEDIT in the RUN prompt, I cannot find:


Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon


---


This happens in both Windows 10 and in Windows 11.

I don't understand why this would be missing if I am doing a fresh Windows install every time (booting directly to the USB installer).



Am I missing something?

What is going on with this PC??
 
Windows Build/Version
Windows 11

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System One

  • OS
    Windows 11

SoFine409

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Just a guess but look at your power plan. Look at the entries for shut down.
 

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    Windows 10 Pro
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    PC/Desktop
    Manufacturer/Model
    Dell 8940
    CPU
    10th Gen Intel(R) Core(TM) i7-10700, 2.90GHz
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    Dell 0KV3RP (U3E1)
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    Windows 10 Pro
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    Manufacturer/Model
    Alienware Aurora R11
    CPU
    1oth Gen Intel Core i9 10900K, 3.7 - 5.3GHz
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    Dell
    Memory
    32GB Dual Channel HyperX(FM) FURY ODR4 XMP at 3200MHz
    Graphics card(s)
    NVIDIA GeForce RTX 2080 Ti 11GB GDDR
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    Alienware AW2720 HF
    Screen Resolution
    1920 x 1080
    Hard Drives
    2TB M.2 PCle SSD (Boot); 6TB 7200RPM SATA
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    High-Performance CPU Liquid Cooling
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JudithWright

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Update:

I just tried booting in Safe Mode 5 different times - and it completely turned off every time.

What does this mean?
Does this mean the problem can be fixed?
 

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SoFine409

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Update:

I just tried booting in Safe Mode 5 different times - and it completely turned off every time.

What does this mean?
Does this mean the problem can be fixed?
Maybe this will help Redirecting
 

My Computers

System One System Two

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell 8940
    CPU
    10th Gen Intel(R) Core(TM) i7-10700, 2.90GHz
    Motherboard
    Dell 0KV3RP (U3E1)
    Memory
    32GB, 2x16GB, DDR4, 2933Mhz
    Graphics Card(s)
    NVIDIA(R) GeForce(R) RTX 2060 SUPER(TM) 8GB GDDR6
    Sound Card
    Onboard, Realtek Codec, NVIDIA Hi Def Audio, Intel Display Audio
    Monitor(s) Displays
    Dell UltraSharp U3415W
    Screen Resolution
    3440x1440
    Hard Drives
    2TB M.2 PCIe NVMe SSD; 2TB Samsung SSD 860 EVO; 2TB Samsung SSD 860 EVO 2
    PSU
    500 W Dell
    Case
    Night Sky Bezel Chassis
    Cooling
    Dell
    Keyboard
    Logi Wireless
    Mouse
    Logi Wireless
    Internet Speed
    111 Mbps Download, 132 Mbps Upload
    Browser
    Edge, Chrome
    Antivirus
    Windows Defender, MalwareBytes
  • Operating System
    Windows 10 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Alienware Aurora R11
    CPU
    1oth Gen Intel Core i9 10900K, 3.7 - 5.3GHz
    Motherboard
    Dell
    Memory
    32GB Dual Channel HyperX(FM) FURY ODR4 XMP at 3200MHz
    Graphics card(s)
    NVIDIA GeForce RTX 2080 Ti 11GB GDDR
    Sound Card
    Motherboard
    Monitor(s) Displays
    Alienware AW2720 HF
    Screen Resolution
    1920 x 1080
    Hard Drives
    2TB M.2 PCle SSD (Boot); 6TB 7200RPM SATA
    PSU
    1000W Dell
    Case
    Dark Side of the Moon chassis
    Cooling
    High-Performance CPU Liquid Cooling
    Mouse
    Logitech G502
    Keyboard
    Logitech Pro Gamer
    Internet Speed
    111 Mbps Download, 132 Mbps Upload
    Browser
    Edge, Chrome
    Antivirus
    Windows Defender, MalwareBytes

Cromax

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try this and then try shutdown if it works some software is waking up/restarting
 

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    -
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JudithWright

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Maybe this will help Redirecting

Thanks

Solution 1 (Remove all external devices): All I have connected is the keyboard and mouse

Solution 2 (Perform clean install) : Wouldn't this just mean install directly from USB installer?
I tried that several times, even going back and forth between Windows 10 and Windows 11.

This doesn't seem to help at all, and I still don't understand why Registry folders are missing when I install directly from USB. (Also, this USB installer is confirmed working on several different PCs)
 

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supers0ak

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Hey bro!

I feel your pain... I literally went through this last night... :(
( well... on windows 10, so I upgraded to the current Win11 build cuz YOLO. *shrug* it was damn broke for sureee. )

I could never fix it, unfortunately.

I was running "Rollback Rx Server Edition" and eventually used that to "mega-restore-point" myself back 1 week in time, and of course THAT would work. xD I probably was messing with too many diff registry changes at all once or something, not sure. :/

But yeah, that's the only thing that got my PC running again. lol.
either 1 week back in time or a straight hard re-install on a clean OS.

auto-shutdown in 1 minute error happened pretty much for 6hrs in a row -- occuring between 2min to 15min --
**** I spent 4-6hrs trying to fix it before giving up and just restoring backwards... don't repeat my mistake of wasted time!
or I hope you find a fix soon :) ****

after turning on the PC. It made backing up the last of my files (copy/pasting them to another drive) near IMPOSSIBLE to finish...

GOOD LUCK!
 

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JudithWright

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either 1 week back in time or a straight hard re-install on a clean OS.

That's the problem, even a clean install doesn't work (I've tried this several times).

I have no problem at all losing all data on the PC.
Perfectly willing to make any type of install, as long as it works normally...
 

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glasskuter

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If it works correctly in safe boot, try this as a temporary workaround until you can get to the bottom of it.
On desktop, right click-select New-select Shortcut. Copy & paste this in location:
C:\Windows\System32\shutdown.exe /s /t 0
click Next, name shortcut SHUTDOWN.
click on shortcut, system should shutdown. Let us know if it restarts afterwards.

Then, run the V2 log collector and upload results into this thread. @zbook can analyze your logs.



For any problems uploading please use share links: one drive, drop box, or google drive
 

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  • OS
    Windows 11 Pro 22H2 22621.1105
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
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    MT
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    Dell Premium
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    Logitech wired
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    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
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    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
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    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
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    MT
    Cooling
    Dell factory
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    Logitech wireless
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    still not telling
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supers0ak

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That's the problem, even a clean install doesn't work (I've tried this several times.)

“Even on clean reinstalls” you say? 🤔

I don’t even understand. :(
Curious enough to read through the thread one more time tomorrow when I wake up though.

A new computer expert or genius but I’ve tinkered around a good bit / troubleshooting small or random PC issues over the years. 😴
 

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glasskuter

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By the way, Judith. It would help a lot if you would complete the computer specs section of your profile on this forum.
 

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    Windows 11 Pro 22H2 22621.1105
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    Dell Optiplex 7080
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    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
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    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
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    2560x1440
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    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
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    500w
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    MT
    Cooling
    Dell factory
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    Logitech wireless
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    Logitech wired
    Internet Speed
    still not telling
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Davy49

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If I was having this issue I would follow the information on this page: How to Repair Windows 11 with SFC and DISM I've used several times in the past and it corrected the issue I was having at the time, at least it's another option for you to try, I really hope that it helps.
 

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    HP/HP8300EliteSFF
    CPU
    Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz 3.20 GHz
    Memory
    8.00 GB (7.88 GB usable)

JudithWright

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If it works correctly in safe boot, try this as a temporary workaround until you can get to the bottom of it.
On desktop, right click-select New-select Shortcut. Copy & paste this in location:
C:\Windows\System32\shutdown.exe /s /t 0

This is working 100% - no re-starts.

So surprising to see anything work. I have already tried about 15 "fixes"

I'll get to work next on the next parts of what you suggested...
 

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JudithWright

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This is working 100% - no re-starts.

So surprising to see anything work. I have already tried about 15 "fixes"

I'll get to work next on the next parts of what you suggested...

Hold on- very sorry. Need to correct this

This seems to be working about 4 out of 5 times (1 Restart)

Shutting down normally seems to work 2 out of 5 times.
 

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JudithWright

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Then, run the V2 log collector and upload results into this thread. @zbook can analyze your logs.

I did a Google search for V2 Log Collector (I came up with nothing) and clicking the link brought me to an error page (not found)
 

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z3r010

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I did a Google search for V2 Log Collector (I came up with nothing) and clicking the link brought me to an error page (not found)
The V2 log collector can be found in this thread.

 

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  • OS
    Windows 11 Workstation
    Computer type
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    Manufacturer/Model
    doofenshmirtz evil incorporated
    CPU
    Ryzen 9 5950X
    Motherboard
    Asus ROG Crosshair VIII Formula
    Memory
    Corsair Vengeance RGB PRO Black 64GB (4x16GB) 3600MHz AMD Ryzen Tuned DDR4
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    ASUS AMD Radeon RX 6900 XT 16GB ROG Strix LC OC
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    Sound BlasterX Katana
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    3 x27" Dell U2715H & 1 x 34" Dell U3415W
    Hard Drives
    Samsung 980 Pro 1TB M.2 2280 PCI-e 4.0 x4 NVMe Solid State
    Drive
    PSU
    ASUS ROG THOR 850W 80 Plus Platinum
    Case
    ASUS ROG Strix Helios Midi-Tower ARGB Gaming Case
    Cooling
    ASUS ROG Strix LC Performance RGB AIO CPU Liquid Cooler - 360mm
    Keyboard
    Logi Ergo
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    Logitech MX Master 3
    Internet Speed
    900/100 Mbps
    Browser
    Chrome
    Antivirus
    Windows Defender, Malwarebytes Pro
    Other Info
    HP M281 Printer
    Logitech Brio Stream webcam
    Yeti X mic
  • Operating System
    Windows 10
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    Laptop
    Manufacturer/Model
    Surface Laptop
    CPU
    i7

glasskuter

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System One System Two

  • OS
    Windows 11 Pro 22H2 22621.1105
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium

tomdsr

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Hope I am doing this correctly!
The file uploaded, but there are no .dmp files showing any crashes, so you will need to tell us what is happening :)
 

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    Computer type
    PC/Desktop
    Manufacturer/Model
    Self Built
    CPU
    Ryzen 5 3600
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    ASUS Prime X570-P
    Memory
    32gb DDR4 - 3200Mhz
    Graphics Card(s)
    EVGA 2060 Super KO 6GB PCIE 3.0
    Sound Card
    Realtek S1200A
    Monitor(s) Displays
    1. LG 34UM68-P 34-Inch 21:9 UltraWide IPS 2. ONN 24-Inch LCD
    Screen Resolution
    1. 2560 x 1080 2. 1920 x 1080 (side by side 4480 x 1080)
    Hard Drives
    Samsung 860 EVO 1TB SATA III SSD (OS)
    WD BLUE 2TB SATA III (DATA)
    WD BLUE 2TB SATA III (DATA)
    WD BLUE 1TB SATA III (DATA)
    PSU
    Thermaltake Toughpower PF1 750W
    Case
    Coolermaster HAF XB EVO
    Cooling
    Corsair 240mm AIO + 4x 120mm case fans
    Keyboard
    Standard Logitech
    Mouse
    Logitech M535
    Internet Speed
    Gigabit (Cable)
    Browser
    Firefox, Chrome, Edge
    Antivirus
    Defender

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