XPS15 9500 & Windows 11 - not triggering external display at boot


mikolajek

mikolajek

Active member
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Location
Warsaw, Poland
www.rutkowski.pro
OS
Windows 11 Pro 23H2
I have a XPS15 9500 teamed with the WD19TB docking station with two external displays, connected via DisplayPort (primary) and USB-C (secondary). All equipment has the latest available drivers installed.

I've recently upgraded to Windows 11 and now when I start up my system (via the dock button), it does start but there's no display on my primary monitor. The only way to get the display working is to force the shutdown (by holding the dock button) and re-powering the system.

This was never an issue with Windows 10, any build, so I suppose it's Windows 11 that's responsible for it. Regardless, have any of the folks here had a similar issue and possibly found a workaround?
 
Windows Build/Version
22000.194

My Computer

System One

  • OS
    Windows 11 Pro 23H2
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS15 9500
    Monitor(s) Displays
    2 x Dell UltraSharp U2718Q 4K
    Internet Speed
    1 Gbps
have a look at the bottom of this post it may help

docs.microsoft.com

Kernel DMA Protection

Learn how Kernel DMA Protection protects Windows devices against drive-by Direct Memory Access (DMA) attacks using PCI hot plug devices.
docs.microsoft.com

It's a GPO setting set it to "allow all"
Administrative Templates\System\Kernel DMA Protection\Enumeration policy for external devices incompatible with Kernel DMA Protection
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD 3990X
    Motherboard
    ASUS ROG Zenith II Extreme
    Memory
    CORSAIR Vengeance RGB PRO (4x16GB) DDR4 3600 (PC4-28800) C18
    Graphics Card(s)
    Asus ROG Strix RTX 3090
    Monitor(s) Displays
    Samsung Odyssey G9 @ 240 Hz
    Screen Resolution
    5120 x 1440
    Hard Drives
    SEKC SM2502T 2TB NVMe M.2 (2TB X 3)
    PSU
    Corsair AXi Series, AX1600i, 1600 Watt, 80+ Titanium Certified, Fully Modular
    Case
    BGW10 Dark Base PRO 900 ATX
    Cooling
    Corsair Hydro Series iCUE H115i PRO XT RGB (280mm)
    Keyboard
    SteelSeries Apex Pro
    Mouse
    Logitech MX Master 3
Thank you for this tip, @Ruben!

It looks you're right - thanks to your advice I've found this Dell support article, and WD19TB is listed as affected.
It concerns however machines connected to a domain and I'm not connected... Would it still be applicable to me?
 

My Computer

System One

  • OS
    Windows 11 Pro 23H2
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS15 9500
    Monitor(s) Displays
    2 x Dell UltraSharp U2718Q 4K
    Internet Speed
    1 Gbps
go ahead and make the changes in the GPO
It's a GPO setting, and I set it to "allow all"
Administrative Templates\System\Kernel DMA Protection\Enumeration policy for external devices incompatible with Kernel DMA Protection

Reboot...
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD 3990X
    Motherboard
    ASUS ROG Zenith II Extreme
    Memory
    CORSAIR Vengeance RGB PRO (4x16GB) DDR4 3600 (PC4-28800) C18
    Graphics Card(s)
    Asus ROG Strix RTX 3090
    Monitor(s) Displays
    Samsung Odyssey G9 @ 240 Hz
    Screen Resolution
    5120 x 1440
    Hard Drives
    SEKC SM2502T 2TB NVMe M.2 (2TB X 3)
    PSU
    Corsair AXi Series, AX1600i, 1600 Watt, 80+ Titanium Certified, Fully Modular
    Case
    BGW10 Dark Base PRO 900 ATX
    Cooling
    Corsair Hydro Series iCUE H115i PRO XT RGB (280mm)
    Keyboard
    SteelSeries Apex Pro
    Mouse
    Logitech MX Master 3
Done and seems to work! I hope it was not an exception, but I will keep observing!
 

My Computer

System One

  • OS
    Windows 11 Pro 23H2
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS15 9500
    Monitor(s) Displays
    2 x Dell UltraSharp U2718Q 4K
    Internet Speed
    1 Gbps
mikolajek said:
Done and seems to work! I hope it was not an exception, but I will keep observing!
Click to expand...

Don't loose your sleep over it. It will work and if doesn't for some vague reason you now know where to change the settings just go back in there and disable it and then re-enable it
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD 3990X
    Motherboard
    ASUS ROG Zenith II Extreme
    Memory
    CORSAIR Vengeance RGB PRO (4x16GB) DDR4 3600 (PC4-28800) C18
    Graphics Card(s)
    Asus ROG Strix RTX 3090
    Monitor(s) Displays
    Samsung Odyssey G9 @ 240 Hz
    Screen Resolution
    5120 x 1440
    Hard Drives
    SEKC SM2502T 2TB NVMe M.2 (2TB X 3)
    PSU
    Corsair AXi Series, AX1600i, 1600 Watt, 80+ Titanium Certified, Fully Modular
    Case
    BGW10 Dark Base PRO 900 ATX
    Cooling
    Corsair Hydro Series iCUE H115i PRO XT RGB (280mm)
    Keyboard
    SteelSeries Apex Pro
    Mouse
    Logitech MX Master 3
Yeah, it still gives me a heartstop when booting up, as I'm getting the display's "I'm going to sleep" message anyway... But it wouldn't go to sleep eventually, just scares me to do so. ;)

Quite interesting this wasn't an issue on Win10 where the same mechanism has been long-existing...
 

My Computer

System One

  • OS
    Windows 11 Pro 23H2
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS15 9500
    Monitor(s) Displays
    2 x Dell UltraSharp U2718Q 4K
    Internet Speed
    1 Gbps
Unfortunately, this is still happening and it's getting worse - sometimes my monitors won't go to sleep when the system has been powered off.

Shouldn't I change some UEFI settings? I've turned off Thunderbolt security completely and enabled TB pre-boot modules to access USB devices instantly, but I don't think it's brought any change...
 

My Computer

System One

  • OS
    Windows 11 Pro 23H2
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS15 9500
    Monitor(s) Displays
    2 x Dell UltraSharp U2718Q 4K
    Internet Speed
    1 Gbps
The cause is most likely bad drivers that do not support Kernel DMA Protection and "DMA-remapping" most probably it could be Nvidia head over to the Nvidia forums and ask them if they do know about a driver which does support the above
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD 3990X
    Motherboard
    ASUS ROG Zenith II Extreme
    Memory
    CORSAIR Vengeance RGB PRO (4x16GB) DDR4 3600 (PC4-28800) C18
    Graphics Card(s)
    Asus ROG Strix RTX 3090
    Monitor(s) Displays
    Samsung Odyssey G9 @ 240 Hz
    Screen Resolution
    5120 x 1440
    Hard Drives
    SEKC SM2502T 2TB NVMe M.2 (2TB X 3)
    PSU
    Corsair AXi Series, AX1600i, 1600 Watt, 80+ Titanium Certified, Fully Modular
    Case
    BGW10 Dark Base PRO 900 ATX
    Cooling
    Corsair Hydro Series iCUE H115i PRO XT RGB (280mm)
    Keyboard
    SteelSeries Apex Pro
    Mouse
    Logitech MX Master 3
I talked to Dell Support and they told me they believed it was Windows 11 issue, but they needed to isolate it and release the updated drivers.

Just getting nVidia driver updated to the latest version, let's see if this helps.
 

My Computer

System One

  • OS
    Windows 11 Pro 23H2
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS15 9500
    Monitor(s) Displays
    2 x Dell UltraSharp U2718Q 4K
    Internet Speed
    1 Gbps
Yeah I hope so the Nvidia driver update gets your system fixed or Dell releasing a driver for the same.. keep us updated on the same nevertheless
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD 3990X
    Motherboard
    ASUS ROG Zenith II Extreme
    Memory
    CORSAIR Vengeance RGB PRO (4x16GB) DDR4 3600 (PC4-28800) C18
    Graphics Card(s)
    Asus ROG Strix RTX 3090
    Monitor(s) Displays
    Samsung Odyssey G9 @ 240 Hz
    Screen Resolution
    5120 x 1440
    Hard Drives
    SEKC SM2502T 2TB NVMe M.2 (2TB X 3)
    PSU
    Corsair AXi Series, AX1600i, 1600 Watt, 80+ Titanium Certified, Fully Modular
    Case
    BGW10 Dark Base PRO 900 ATX
    Cooling
    Corsair Hydro Series iCUE H115i PRO XT RGB (280mm)
    Keyboard
    SteelSeries Apex Pro
    Mouse
    Logitech MX Master 3
I've updated nVidia and Intel Thunderbolt drivers to the latest versions available. nVidia's is dated at Oct 26, so hopefully it's been tested with Windows 11. I can't say the same on the TB one, but it's newer than the one I had on my system. None of those have been blessed by Dell, but I expect no trouble with them. I hope they will be the cure for my issue as well ;).
 

My Computer

System One

  • OS
    Windows 11 Pro 23H2
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS15 9500
    Monitor(s) Displays
    2 x Dell UltraSharp U2718Q 4K
    Internet Speed
    1 Gbps
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