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docfreed

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5:19 AM
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Windows 10
This started showing up when I upgraded to Win 11. It's on my personal laptop at home - using Firefox 94
and I cannot update?? There are old threads relating to the registry and policies and how to delete this but
none pertaining to Win 11 Home. Further, there is no Firefox entry under policies in the Win 11 registry.
Where did it come from and How do I remove it so that I can update Firefox
 

My Computers

System One System Two

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    ACER
    CPU
    Ryzen 3 3200
  • Operating System
    Win 10
    Computer type
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    Manufacturer/Model
    Microsoft Surface Pro 7
    CPU
    Intel I3

glasskuter

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The parent key is HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Mozilla. According to instructions I found, you can delete the Firefox child key or the entire Mozilla key. Avast and AVG are notorious for causing this error. I'm not fond of either of them. I used Avast for years before it became so invasive. If you feel you have to have a third party antivirus, Malwarebytes is a better option (paid) or for a free one choose Avira. When installing Avira, pay attention when choosing which elements to install.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 22H2 22621.382
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium

docfreed

Member
Thread Starter
Local time
5:19 AM
Posts
17
OS
Windows 10
The parent key is HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Mozilla. According to instructions I found, you can delete the Firefox child key or the entire Mozilla key. Avast and AVG are notorious for causing this error. I'm not fond of either of them. I used Avast for years before it became so invasive. If you feel you have to have a third party antivirus, Malwarebytes is a better option (paid) or for a free one choose Avira. When installing Avira, pay attention when choosing which elements to install.
I have neither - I just use Windows Defender for security with an occasional run from the free Malwarebytes. None the less, thanks for the advice - I'll try it out and report back
 

My Computers

System One System Two

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    ACER
    CPU
    Ryzen 3 3200
  • Operating System
    Win 10
    Computer type
    Tablet
    Manufacturer/Model
    Microsoft Surface Pro 7
    CPU
    Intel I3

docfreed

Member
Thread Starter
Local time
5:19 AM
Posts
17
OS
Windows 10
The parent key is HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Mozilla. According to instructions I found, you can delete the Firefox child key or the entire Mozilla key. Avast and AVG are notorious for causing this error. I'm not fond of either of them. I used Avast for years before it became so invasive. If you feel you have to have a third party antivirus, Malwarebytes is a better option (paid) or for a free one choose Avira. When installing Avira, pay attention when choosing which elements to install.
Well this is interesting - under HKLM\Software\Policies I do not have Mozilla. It is separated and under the Software key. What now????
 

My Computers

System One System Two

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    ACER
    CPU
    Ryzen 3 3200
  • Operating System
    Win 10
    Computer type
    Tablet
    Manufacturer/Model
    Microsoft Surface Pro 7
    CPU
    Intel I3

docfreed

Member
Thread Starter
Local time
5:19 AM
Posts
17
OS
Windows 10
Well this is interesting - under HKLM\Software\Policies I do not have Mozilla. It is separated and under the Software key. What now????
So I took the "cowards way out". Deleted everything Mozilla with Revo Uninstaller Pro and then everything Mozilla in the registry. Reinstalled Firefox (this time the newest version from Mozilla)
and problem is solved.
 

My Computers

System One System Two

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    ACER
    CPU
    Ryzen 3 3200
  • Operating System
    Win 10
    Computer type
    Tablet
    Manufacturer/Model
    Microsoft Surface Pro 7
    CPU
    Intel I3

glasskuter

Well-known member
Pro User
VIP
Local time
4:19 AM
Posts
2,532
Location
The Lone Star State of Texas
OS
Windows 11 Pro 22H2 22621.382

My Computers

System One System Two

  • OS
    Windows 11 Pro 22H2 22621.382
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium

FJRMarty

The older I get the faster I was
Member
Local time
5:19 AM
Posts
103
Location
PA
OS
Windows 11
Couple years ago I went through that on my old laptop with Firefox when I switched from Avira to Avast. The statement was at the top of the 'Settings' page. At the time - I didn't recall details - it was something about the AV needing permissions to take control of some browser components, but the issue caused nothing very interesting and the cure really didn't change anything significant, so I ignored it.

I am 3 weeks on a new W11 laptop, not using Avast, and still learning about W11; and I bow to the remarkably knowledgeable folks here on this forum.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 5410
    CPU
    11th Gen Intel(R) Core(TM) i5-11320H @ up to 4.5GHz
    Motherboard
    Present
    Memory
    16GB, 2x8GB, DDR4, 3200MHz
    Graphics Card(s)
    Intel(R) Iris(R) Xe Graphics
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    HP 24mh (ext), 14.0-inch FHD (1920 x 1080)
    Screen Resolution
    1920x1080
    Hard Drives
    512GB NVMe BC711_NVMe SK hynix
    Backups - 500GB SimpleDrive (ext), WD 750GB (ext)
    Case
    Slim
    Cooling
    Kootek Cooling Pad
    Keyboard
    Logitech K360 (ext)
    Mouse
    Logitech 510
    Internet Speed
    941.93
    Browser
    Firefox
    Antivirus
    Defender, Malwarebytes

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