"Your IT Admin Has Restricted Access To This Item"

btvarner · May 31, 2024

OK, I am confounded. New PC: Dell OptiPlex Micro, Windows 11 Pro just purchased from Micro Center. Initial Windows startup process completed. Logged in under my Microsoft ID. All seems well.

Started attempting to make some changes to the PC.
Settings
Privacy & Security
Windows Security
Open Windows Security. Only a blank window opens.

Try to open "Virus & Threat Protection". Page Not Available. Your IT Administrator has limited access to some areas of this app, and the item you tried to access is not available. Contact IT Helpdesk for more information.

Every other option under Windows Security is blank. What the hell??????

btvarner · May 31, 2024

By way of further explanation, this is NOT a business PC and is brand new computer for use at home.

dbartenstein · May 31, 2024

Wonder if it's a refurb that was used by a business previously?

btvarner · May 31, 2024

OK, that is what I thought might be the case. So I went into Group Policy and found that nothing had been changed there. As a final solution, I reset my new PC. Reset, meaning the entire OS (Windows 11 PRO) was again downloaded and installed. I have to start over and setup the PC from scratch. Logged in, same thing still happens. Do not understand how that is possible......

NormanF · May 31, 2024

Usually, resellers wipe business mobile workstations/laptops.

That doesn't always happen and you have to reset it yourself.

NormanF · May 31, 2024

btvarner said:
OK, that is what I thought might be the case. So I went into Group Policy and found that nothing had been changed there. As a final solution, I reset my new PC. Reset, meaning the entire OS (Windows 11 PRO) was again downloaded and installed. I have to start over and setup the PC from scratch. Logged in, same thing still happens. Do not understand how that is possible......

You'll have to do a clean install. That means wiping everything and installing a fresh copy of Windows.

btvarner · May 31, 2024

So, I need to find the Windows Key and everything?

NormanF · May 31, 2024

btvarner said:
So, I need to find the Windows Key and everything?

Windows should automatically activate the Windows key associated with your Microsoft account.

Brink · May 31, 2024

Hello @btvarner,

You can reset Windows 11 using the "Remove everything" option like below to start fresh and remain activated

Reset Windows 11 PC

This tutorial will show you how to reset Windows 11 and Remove everything or Keep my files. You can reset Windows 11 when your PC isn’t working well and it’s been a while since you installed an app, driver, or update. Resetting reinstalls Windows 11, but lets you choose whether to keep your...

www.elevenforum.com

btvarner · May 31, 2024

Ok, that is what I have already done. Exactly that. That is what is so confusing......

andrew129260 · May 31, 2024

btvarner said:
Ok, that is what I have already done. Exactly that. That is what is so confusing......

That is very odd.....

Can you open system information and export it and upload it here?

Wait, did you accidently log into your microsoft account that was associated with a work account in any way?

btvarner · May 31, 2024

OK, it will be a few minutes. I have the system broken down at the moment. Need to set it back up and turn on..........

andrew129260 · May 31, 2024

btvarner said:
OK, it will be a few minutes. I have the system broken down at the moment. Need to set it back up and turn on..........

Did you perhaps accidently log into your microsoft account that was associated with a work account in any way? Maybe try using a local account and see what happens....

btvarner · May 31, 2024

Device name SecurityPC
Processor Intel(R) Core(TM) i5-8400T CPU @ 1.70GHz 1.70 GHz
Installed RAM 32.0 GB (31.8 GB usable)
Device ID 172F5EB4-DAB4-4466-833D-46C39A1EA7C7
Product ID 00330-52340-08264-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Edition Windows 11 Pro
Version 23H2
Installed on ‎5/‎30/‎2024
OS build 22631.3672
Experience Windows Feature Experience Pack 1000.22700.1009.0

Is that what you are looking for?

btvarner · May 31, 2024

I am using a local admin account. I did setup the PC with a Microsoft account. Had to. But it was not a business account.

andrew129260 · May 31, 2024

btvarner said:
Device name SecurityPC
Processor Intel(R) Core(TM) i5-8400T CPU @ 1.70GHz 1.70 GHz
Installed RAM 32.0 GB (31.8 GB usable)
Device ID 172F5EB4-DAB4-4466-833D-46C39A1EA7C7
Product ID 00330-52340-08264-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Edition Windows 11 Pro
Version 23H2
Installed on ‎5/‎30/‎2024
OS build 22631.3672
Experience Windows Feature Experience Pack 1000.22700.1009.0

Is that what you are looking for?

welp based off of that you did not buy a new computer and need to take it back to the store. While you could clean install windows I would just take it back and get a new one. Especially because things like this could have bios features or other things customized. At my job one time we purchased a new pc and it came loaded with software and the OS intended for another company instead of us. Windows was forced to use their domain server to activate windows and it wasnt possible to bypass it without a lot of work, and the bios was customized and highly unusual.

Look at the device name. I highly doubt you named it security pc

btvarner · May 31, 2024

Yes I did name it that because that is what I am/will use it for. Besides it have been over 30 days since I purchased it and Micro Center is notorious for not taking electronics back after that time...........

andrew129260 · May 31, 2024

btvarner said:
Yes I did name it that because that is what I am/will use it for. Besides it have been over 30 days since I purchased it and Micro Center is notorious for not taking electronics back after that time...........

ah okay, well for a brand new computer for use at home as you described I did not expect you to name it that then.

Follow these clean windows install directions and see what happens:

Clean Install Windows 11

This tutorial will show you step by step on how to clean install Windows 11 at boot on your PC with or without an Internet connection and setup with a local account or Microsoft account. Windows 11 has all the power and security of Windows 10 with a redesigned and refreshed look. It also comes...

www.elevenforum.com

It is possible if you did the reset with the local reinstall that it retained the corruption. Clean installing with a flash drive will be a fresh install, and you shouldn't have that issue any further.

btvarner · May 31, 2024

Looks like I am just hosed. I either did not receive, or do not have the Windows 11 Pro key. It came already installed on the machine. The box is gone. Don't know how else to get it....... I have the receipt, but nothing with the key on it.

andrew129260 · May 31, 2024

btvarner said:
Looks like I am just hosed. I either did not receive, or do not have the Windows 11 Pro key. It came already installed on the machine. The box is gone. Don't know how else to get it....... I have the receipt, but nothing with the key on it.

The key is stored in the bios, you don't need it. No PC you buy has the windows key on a sticker or box or anywhere. It has been like that for awhile. It will activate. Just follow the clean install directions, and make sure to Pick windows 11 pro if asked. More than likely it will not prompt you what edition to choose and it will just install the edition the key is for.

If it doesn't detect the product key at time of install, you can choose that you don't have one and once you choose the windows edition you have, and get connected to the internet it should activate.

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