Solved Your phone can't start


Alierlie

Member
Local time
3:18 PM
Posts
6
OS
windows 11
Hi,
In my old PC (Intel core i7 2600k, Asrock Z77 extremes 4) I can use Your phone app in windows 10 for a while, but after one update It's disappear: just show app in 3 seconds and close immediately
Now I replace to AMD 5600x, MSI B550M mortar wifi, but I still using my old SSD to install windows 11 .
Your phone app still disappear
I try to fix with this help:
But nothing diffirent. How can I do now? I really want to use that Apps
 
Windows Build/Version
21H2 build 22000.318

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    5600x
    Motherboard
    MSI B550M Mortar wifi
    Memory
    16gb
    Graphics Card(s)
    r9 270x
    Monitor(s) Displays
    LG
    Screen Resolution
    2560 x 1080
    Hard Drives
    WD black 500gb
    Colorful 160gb
    Samsung evo 860 120g
    PSU
    Seasonic S12II
    Cooling
    Thermalright
    Keyboard
    Z77
    Mouse
    Logitech P102
    Internet Speed
    100mbs
    Browser
    yandex, edge
    Antivirus
    Windows Defender

iko22

Well-known member
Member
VIP
Local time
9:18 AM
Posts
557
Location
South West England
OS
Windows 10
1. What does the Apps troubleshooter report?

2. Did you know that there is actually an issue with your OS build (OS build 22000.318) regarding repairing/resetting apps? This issue is resolved in KB5007262 (OS Build 22000.348), if you do not have that already. Check for this update, install if required, then try the "Fix #3 - app repair and reset" again.
 

My Computer

System One

  • OS
    Windows 10
    CPU
    TBA
    Motherboard
    TBA

Alierlie

Member
Thread Starter
Local time
3:18 PM
Posts
6
OS
windows 11
1. I don't know how to read report, but this is message troubleshooter show to me:
E5EWea9.png

EJKsjyJ.png


2.
I google KB5007262, and download 2 files
windows10.0-kb5007262-arm64_5c05200908e52ae517895fe537a9a1b7fbf851a0.msu
windows10.0-kb5007262-x64_62ef7581564c9b91ab519bf1cc5e37ffeb9f86ca
But nothing can run in my system
dlu4lUh.png

gX0vTE9.jpeg

C1keTKS.png
 

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    5600x
    Motherboard
    MSI B550M Mortar wifi
    Memory
    16gb
    Graphics Card(s)
    r9 270x
    Monitor(s) Displays
    LG
    Screen Resolution
    2560 x 1080
    Hard Drives
    WD black 500gb
    Colorful 160gb
    Samsung evo 860 120g
    PSU
    Seasonic S12II
    Cooling
    Thermalright
    Keyboard
    Z77
    Mouse
    Logitech P102
    Internet Speed
    100mbs
    Browser
    yandex, edge
    Antivirus
    Windows Defender

iko22

Well-known member
Member
VIP
Local time
9:18 AM
Posts
557
Location
South West England
OS
Windows 10
1 That's okay [1st picture] it says to Reset the App. Maybe if you could wait until we try the update before attempting to Reset the App.

2 It could be that the machine has already been updated. Can you type winver into the Window's start menu search box again , to confirm the Windows build version.
 

My Computer

System One

  • OS
    Windows 10
    CPU
    TBA
    Motherboard
    TBA

Alierlie

Member
Thread Starter
Local time
3:18 PM
Posts
6
OS
windows 11
This is my winver.
ZLXqYJw.png


But after all, I still can't use Your Phone app.
btw, I use local account for pc, may be it is cause?
 

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    5600x
    Motherboard
    MSI B550M Mortar wifi
    Memory
    16gb
    Graphics Card(s)
    r9 270x
    Monitor(s) Displays
    LG
    Screen Resolution
    2560 x 1080
    Hard Drives
    WD black 500gb
    Colorful 160gb
    Samsung evo 860 120g
    PSU
    Seasonic S12II
    Cooling
    Thermalright
    Keyboard
    Z77
    Mouse
    Logitech P102
    Internet Speed
    100mbs
    Browser
    yandex, edge
    Antivirus
    Windows Defender

iko22

Well-known member
Member
VIP
Local time
9:18 AM
Posts
557
Location
South West England
OS
Windows 10
Great, you are on build .376!

Try to RESET the app again by following your instructions in "Fix 3".

If the RESET still fails then consider using SFC/SCANNOW and DISM to verify and repair system files.

If you not use SFC and DISM before, here is a couple of tutorials to show you what you need to do:



Hope that helps.
 

My Computer

System One

  • OS
    Windows 10
    CPU
    TBA
    Motherboard
    TBA

Alierlie

Member
Thread Starter
Local time
3:18 PM
Posts
6
OS
windows 11
Great, you are on build .376!

Try to RESET the app again by following your instructions in "Fix 3".

If the RESET still fails then consider using SFC/SCANNOW and DISM to verify and repair system files.

If you not use SFC and DISM before, here is a couple of tutorials to show you what you need to do:



Hope that helps.
many many thanks,
I reinstall windows 10 and It's working rightnow >3
 

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    5600x
    Motherboard
    MSI B550M Mortar wifi
    Memory
    16gb
    Graphics Card(s)
    r9 270x
    Monitor(s) Displays
    LG
    Screen Resolution
    2560 x 1080
    Hard Drives
    WD black 500gb
    Colorful 160gb
    Samsung evo 860 120g
    PSU
    Seasonic S12II
    Cooling
    Thermalright
    Keyboard
    Z77
    Mouse
    Logitech P102
    Internet Speed
    100mbs
    Browser
    yandex, edge
    Antivirus
    Windows Defender
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