kim22

Hi Zbook, Just wanted to update you and thank you. The advice you gave me in your first reply was bang on. I just don’t have enough...

1) Power on the computer > post images of any messages or codes 2) Perform hard reboots (option nine in the advanced startup tutorial)...

1) What happens when booting to: (post images or share links) a) Windows MCT (iso) b) Memtest86+ c) Sea Tools bootable 2) Power on...

Hi Zbook, Sorry been away and just back now. I don’t really know how to do 1a/b/c I’ve attached screens that come up when I...

Hi Zbook, thank you for your patience! I have downloaded the HP PC Hardware Diagnostics UEFI...

On the problematic laptop, once I press F9 repeatedly after starting, it brings me straight to windows setup, after I click next and...

I think I'm doing step 5 wrong 5) Using the working Windows computer and the flash drive that you can format (> or = 8 GB) create a...

When I select USB Hard Drive (UEFI) - verbatimstore N GO, it brings me back to the Windows Setup screen. ?

Hi Zbook, I’ve done steps 4) and 5) and then inserted the flash drive into laptop with blue screen. I’ve clicked - advanced options -...

Find: 1) a bootable flash drive with free space 2) a flash drive that you can format (> or = 8 GB) 3) a working Windows computer On...

Thank you Zbook I will give this a try.

Hi there, I’m using windows 11 on my HP envy. It’s about 1yr old. I got a blue screen after plugging hdmi adapter into one laptop (HP...