I have Windows 11 Home (22631.3007) on my recently purchased laptop with the pre-installed Microsoft app Photos (latest version 2024.11010.10002.0) and a software called FinePrint, a Windows printer driver that controls and enhances your print job (e.g. deletes certain pages from the print job, etc.), latest version 11.41. Unfortunately, these two programs do not work together. Here are the facts:
- Printing from the app Photos works with all my (real) printers or e.g. also with Microsoft Print to PDF, except with FinePrint.
- The FinePrint program, on the other hand, prints from any program/app that can print (I have tried dozens) except with Photos. FinePrint even prints from the old version of Photos (is still present in Windows 11:
- However, if I select the FinePrint printer from Photos and want to print, the error message File
- The manufacturer of FinePrint claims not to have these problems.
- I have of course already uninstalled and reinstalled Photos and FinePrint several times. No change.
- I tried to fix the problem myself: I gave myself write permissions to
Although I am a developer myself (.NET, Android) and have spent about 10 hours researching this problem on the Internet (e.g. here), I cannot explain these effects and am at a loss. Does anyone have a tip on how to solve this issue? Thanks a lot!
- Printing from the app Photos works with all my (real) printers or e.g. also with Microsoft Print to PDF, except with FinePrint.
- The FinePrint program, on the other hand, prints from any program/app that can print (I have tried dozens) except with Photos. FinePrint even prints from the old version of Photos (is still present in Windows 11:
rundll32.exe "%ProgramFiles%\Windows Photo Viewer\PhotoViewer.dll", ImageView_Fullscreen %1
).- However, if I select the FinePrint printer from Photos and want to print, the error message File
"C:\WINDOWS\TEMP\~FPE831.fp not found"
(FPE831.fp is a FinePrint file) appears. You can also save the print job in FinePrint instead of printing it, but then the error message "The path is not available. C:\WINDOWS\system32\config\systemprofile\Desktop is not available. [...]"
. I spoke to the developers of FinePrint: FinePrint does not use these two paths.- The manufacturer of FinePrint claims not to have these problems.
- I have of course already uninstalled and reinstalled Photos and FinePrint several times. No change.
- I tried to fix the problem myself: I gave myself write permissions to
C:\WINDOWS\TEMP
and created the (non-existent) folder C:\WINDOWS\system32\config\systemprofile\Desktop
. Now I no longer get the two error messages and can print from Photos with FinePrint, but unfortunately not always: Sometimes I have to give the print command up to 10 times in quick succession to be successful. So far it has always worked before the 10th time, but I have not discovered a rule.Although I am a developer myself (.NET, Android) and have spent about 10 hours researching this problem on the Internet (e.g. here), I cannot explain these effects and am at a loss. Does anyone have a tip on how to solve this issue? Thanks a lot!
- Windows Build/Version
- Windows 11 Home (22631.3007)
My Computer
System One
-
- OS
- Windows 11
- Computer type
- Laptop
- Manufacturer/Model
- ACER