Recent content by gihan14

but it's strange to damage only USB port (that have different part [right and left]) but another port is fine (headset port)

I've lot tried many USB in different port and still the same.

Oh okay, I've done that, and the keyboard can't be used

Oh okay, but it still doesn't fix the problem. About troubleshoot from the website, here's the result

Here my laptop info. anyway, I can't run msdt.exe, it needed a passkey from support professional.

I am not use OEM service manual, I just watched some video tutorial on youtube. About bios, I can access that, but do you mean about usb support? Anyway my laptop is vostro 15 3510, I buy it May 2023 and manufactured by 2021 (I see it on bios)

Yes, I forgot to disconnected the battery and all USB can't be used. When I see the inside the laptop, I think I didn't find something suspicious. So, what do you think about that? Should I replace the motherboard?

Today I open my laptop to fix hinge problem. I think a reassembly my laptop correctly but when I turn it on back, my laptop get new problem. I can't use all my usb port. It say 'Unknown USB device (device descriptor request failed)'. First, i think it's a software problem. So, after tried many...