Recent content by mjc

spapakons, I have tried pressing buttons and moving the mouse around in wireless mode, as this mouse does have a standby state. The wireless dongle lives in a slot in the mouse, so I doubt it's got switched with another.

antspants, I 'forgot' the device before inserting the receiver; no re-detection, just the original error message. I've tried your suggestion, but don't see any driver-related updates offered. spapakons, I feel cautious about disabling onboard Bluetooth since my laptop keyboard doesn't work...

antspants, no offence taken - sounds like a fair point. Nice catch on the model code - I've checked and that's the one on the physical mouse. I've been using the bluetooth connection without the wireless dongle, but I just tried the wireless dongle in a couple of USB ports with no improvement...

spapakons, this is what I see: I'm not sure how to interpret this to find a driver. I see the Driver Description is given as BT+2.4G KB, and the Driver Provider is given as Microsoft. A search for returns a couple of Microsoft pages, neither of which clearly identifies itself as a source of...

Thanks for the suggestion, Bree. The name in the Device Manager that I think is most likely to be the device in question is "BT+2.4G KB", since the seller's product page contains a similar phrase. When I click 'Update Driver', the system tells me that "The best drivers for your device are...

I'll try that, spapakons. The manufacturer's drivers page doesn't list anything that clearly matches my model, so I'll try contacting them.

Hi antspants, thanks for replying. Wouldn't that just put my system back in the state it was in before I made the edits, i.e. the first state which produced the error?

I recently updated from Windows 10 to Windows 11 Pro, Version 22H2 (OS Build 22621.4169) on my laptop. My bluetooth mouse stopped working and I got a popup saying, I've tried the suggestions in this article. Here are corresponding screenshots from my machine: I restarted my machine as...