I recently updated from Windows 10 to Windows 11 Pro, Version 22H2 (OS Build 22621.4169) on my laptop. My bluetooth mouse stopped working and I got a popup saying,
The installation of this device is forbidden by system policy. Contact your system administrator.
I've tried the suggestions in this article. Here are corresponding screenshots from my machine:
I restarted my machine as part of the third method. I still get the original popup. The mouse is turned on and worked fine on Windows 10 on the same machine immediately before the update. My bluetooth keyboard continues to work fine.
This tutorial will show you how to reset all Local Group Policy Editor settings back to the default "Not configured" state in Windows 10 and Windows 11. This will reset all group policies back to default whether they were configured in the Local Group Policy Editor or manually in Registry...
Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
Motherboard
ASUS ROG Maximus VI Formula
Memory
32.0 GB of I forget and the box is in storage.
Graphics Card(s)
Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
Sound Card
Onboard
Monitor(s) Displays
5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
Screen Resolution
All over the place
Hard Drives
Too many to list.
OS on Samsung 1TB 870 QVO SATA
PSU
Silverstone 1500
Case
NZXT Phantom 820 Full-Tower Case
Cooling
Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
Motherboard
ASUS ROG Maximus VI Formula
Memory
32.0 GB of I forget and the box is in storage.
Graphics Card(s)
Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
Sound Card
Onboard
Monitor(s) Displays
5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
Screen Resolution
All over the place
Hard Drives
Too many to list.
OS on Samsung 1TB 870 QVO SATA
PSU
Silverstone 1500
Case
NZXT Phantom 820 Full-Tower Case
Cooling
Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
Most likely Windows Update replaced the original OEM Bluetooth driver with some generic Microsoft driver that doesn't work properly. Download the official Bluetooth driver from Manufacturer and install it.
Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
Internet Speed
VDSL 50 Mbps
Browser
MICROSOFT EDGE
Antivirus
WINDOWS DEFENDER
Other Info
Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, no SSE4.2, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
Most likely Windows Update replaced the original OEM Bluetooth driver with some generic Microsoft driver that doesn't work properly. Download the official Bluetooth driver from Manufacturer and install it.
1366x768 native resolution, up to 2560x1440 with Radeon Virtual Super Resolution
Hard Drives
1TB Samsung EVO 870 SSD
Internet Speed
50 Mbps
Browser
Edge, Firefox
Antivirus
Defender
Other Info
fully 'Windows 11 ready' laptop. Windows 10 C: partition migrated from my old unsupported 'main machine' then upgraded to 11. A test migration ran Insider builds for 2 months. When 11 was released on 5th October 2021 it was re-imaged back to 10 and was offered the upgrade in Windows Update on 20th October. Windows Update offered the 22H2 Feature Update on 20th September 2022. It got the 23H2 Feature Update on 4th November 2023 through Windows Update, and 24H2 on 3rd October 2024 through Windows Update by setting the Target Release Version for 24H2.
My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB NVMe ssd, supported device running Windows 11 Pro.
My SYSTEM FOUR is a 2-in-1 convertible Lenovo Yoga 11e 20DA, Celeron N2930, 8GB RAM, 256GB ssd. Unsupported device: currently running Win10 Pro, plus Win11 Pro RTM and Insider Dev, Beta, and RP 24H2 as native boot vhdx.
My SYSTEM FIVE is a Dell Latitude 3190 2-in-1, Pentium Silver N5030, 8GB RAM, 512GB NVMe ssd, supported device running Windows 11 Pro, plus Insider Beta, Dev, and Canary builds (and a few others) as a native boot .vhdx.
My SYSTEM SIX is a Dell Latitude 5550, Core Ultra 7 165H, 64GB RAM, 1TB NVMe SSD, supported device, Windows 11 Pro 24H2, Hyper-V host machine.
Operating System
Windows 11 Pro
Computer type
Laptop
Manufacturer/Model
Dell Latitude E4310
CPU
Intel® Core™ i5-520M
Motherboard
0T6M8G
Memory
8GB
Graphics card(s)
(integrated graphics) Intel HD Graphics
Screen Resolution
1366x768
Hard Drives
500GB Crucial MX500 SSD
Browser
Firefox, Edge
Antivirus
Defender
Other Info
unsupported machine: Legacy bios, MBR, TPM 1.2, upgraded from W10 to W11 using W10/W11 hybrid install media workaround. In-place upgrade to 22H2 using ISO and a workaround. Feature Update to 23H2 by manually installing the Enablement Package. In-place upgrade to 24H2 using hybrid 23H2/24H2 install media. Also running Insider Beta, Dev, and Canary builds as a native boot .vhdx.
My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB NVMe ssd, supported device running Windows 11 Pro.
My SYSTEM FOUR is a 2-in-1 convertible Lenovo Yoga 11e 20DA, Celeron N2930, 8GB RAM, 256GB ssd. Unsupported device: currently running Win10 Pro, plus Win11 Pro RTM and Insider Dev, Beta, and RP 24H2 as native boot vhdx.
My SYSTEM FIVE is a Dell Latitude 3190 2-in-1, Pentium Silver N5030, 8GB RAM, 512GB NVMe ssd, supported device running Windows 11 Pro, plus Insider Beta, Dev, and Canary builds (and a few others) as a native boot .vhdx.
My SYSTEM SIX is a Dell Latitude 5550, Core Ultra 7 165H, 64GB RAM, 1TB NVMe SSD, supported device, Windows 11 Pro 24H2, Hyper-V host machine.
Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
Internet Speed
VDSL 50 Mbps
Browser
MICROSOFT EDGE
Antivirus
WINDOWS DEFENDER
Other Info
Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, no SSE4.2, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
The name in the Device Manager that I think is most likely to be the device in question is "BT+2.4G KB", since the seller's product page contains a similar phrase. When I click 'Update Driver', the system tells me that "The best drivers for your device are already installed", and the "Roll Back Driver" button is greyed out. I think I'll have to wait for a reply from the manufacturer.
Many times similar models (slightly different part numbers) share the same components. So the Bluetooth driver from the similar model might be the same for your model. To find out exactly what hardware you have, download Aida64 (www.aida64.com/download) and see the Devices section.
Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
Internet Speed
VDSL 50 Mbps
Browser
MICROSOFT EDGE
Antivirus
WINDOWS DEFENDER
Other Info
Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, no SSE4.2, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
I'm not sure how to interpret this to find a driver. I see the Driver Description is given as BT+2.4G KB, and the Driver Provider is given as Microsoft. A search for
Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
Internet Speed
VDSL 50 Mbps
Browser
MICROSOFT EDGE
Antivirus
WINDOWS DEFENDER
Other Info
Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, no SSE4.2, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
No offence to you at all but I don’t see a mouse from that company for over $30, meaning they aren’t by any means top grade mice.
The driver is possibly generic because that’s all that is available for it.
The images on the Amazon page shows a photo of the underneath that says PM6BS
There is no driver listed for the PM6BS on the driver page.
Have you tried reseating the USB Receiver into another USB Port?
P.S. Edit:
After making those changes in your link for the group policies, I’d be using that tutorial from here to change them back to default regardless if it fixes the mouse issues or not.
Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
Motherboard
ASUS ROG Maximus VI Formula
Memory
32.0 GB of I forget and the box is in storage.
Graphics Card(s)
Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
Sound Card
Onboard
Monitor(s) Displays
5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
Screen Resolution
All over the place
Hard Drives
Too many to list.
OS on Samsung 1TB 870 QVO SATA
PSU
Silverstone 1500
Case
NZXT Phantom 820 Full-Tower Case
Cooling
Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
Reseating the USB Bluetooth dongle or even trying a different USB port might work. I have a cheap USB Bluetooth dongle that can occasionally stop detecting devices properly. I turn off Bluetooth in Settings, Devices and back on. I then manually click "Connect" to use my earphones, it works. In rare cases I have to reseat the dongle.
Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
Internet Speed
VDSL 50 Mbps
Browser
MICROSOFT EDGE
Antivirus
WINDOWS DEFENDER
Other Info
Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, no SSE4.2, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
IMO I see 2 problems to get around here, an unknown name laptop company with no real support or web presence and a obscure brand BT device. The user is left floundering in both case.
Use Aida64 to find out exactly which Bluetooth chipset your motherboard has (if onboard) or which chipset your USB dongle has. Then Google it to find drivers, anywhere, even from another laptop manufacturer, doesn't matter. Install proper drivers and you should be OK. The alternative is to install the IVT Bluesoleil Bluetooth Suite.
Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
Internet Speed
VDSL 50 Mbps
Browser
MICROSOFT EDGE
Antivirus
WINDOWS DEFENDER
Other Info
Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, no SSE4.2, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
antspants, no offence taken - sounds like a fair point. Nice catch on the model code - I've checked and that's the one on the physical mouse. I've been using the bluetooth connection without the wireless dongle, but I just tried the wireless dongle in a couple of USB ports with no improvement. Thanks for the pointer about undoing the edits.
spapakons, I have tried forgetting the device; it then fails re-detection. It looks like Bluesoleil costs about the same as replacing the mouse. I don't see anything jumping out at me as a Bluetooth chipset on the Motherboard or Chipset sections on AIDA64, but I was using the mouse (and am currently typing on a Bluetooth keyboard) without a dongle. Am I looking in the wrong place?
Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
Motherboard
ASUS ROG Maximus VI Formula
Memory
32.0 GB of I forget and the box is in storage.
Graphics Card(s)
Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
Sound Card
Onboard
Monitor(s) Displays
5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
Screen Resolution
All over the place
Hard Drives
Too many to list.
OS on Samsung 1TB 870 QVO SATA
PSU
Silverstone 1500
Case
NZXT Phantom 820 Full-Tower Case
Cooling
Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
And maybe after you put in the receiver again, check in Settings. Run Windows update then check in:
Windows update>advanced options> optional updates and check if there are any relatable drivers available
Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
Motherboard
ASUS ROG Maximus VI Formula
Memory
32.0 GB of I forget and the box is in storage.
Graphics Card(s)
Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
Sound Card
Onboard
Monitor(s) Displays
5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
Screen Resolution
All over the place
Hard Drives
Too many to list.
OS on Samsung 1TB 870 QVO SATA
PSU
Silverstone 1500
Case
NZXT Phantom 820 Full-Tower Case
Cooling
Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
When you connect the USB Bluetooth dongle you have two Bluetooth receivers on your computer. Make sure you pair the mouse/keyboard with the right receiver. I would first disable the onboard Bluetooth before connecting the dongle.
PS: Some mice are hybrid USB and Bluetooth. You pair to the onboard Bluetooth of your laptop for Bluetooth connection, or you connect the USB dongle for wireless connection. Maybe there is a mode changing button on top or the side. If you accidentally press this button and charge to wireless mode, it doesn't work in Bluetooth mode, you have to press it again to change to Bluetooth mode. A friend of mine uses one in both his laptop (Bluetooth mode) and his computer (wireless mode) simply pressing the button.
Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
Internet Speed
VDSL 50 Mbps
Browser
MICROSOFT EDGE
Antivirus
WINDOWS DEFENDER
Other Info
Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, no SSE4.2, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
