Recent content by tsmith

Someone I know recommended trying some of the steps on this page below. I haven't been able to try it myself yet to see if it fixed anything, but figured I would pass it along in the meantime: How to Fix a Corrupt User Profile in Windows 10

Yes, that sounds exactly the same! If you are able to talk to actual Microsoft Support, they may or may not be able to help. In my case, we are redirected to our reseller's support, and they are much less inclined to troubleshoot anything outside of Microsoft 365.

It is Microsoft 365 Business Standard. Unfortunately, when contacting support, we are directed to our reseller for support. They have stated that because creating a new Windows profile fixes the issue, that the problem is not with Microsoft 365, but with the Windows profile being corrupt. In...

When I tired that, Outlook just got stuck in a loop asking for the password, and saw no change with Teams. Also, probably more of a workaround than a fix considering this Disabling ADAL or WAM to fix Office sign-in or activation issues not recommended - Office 365

I'm not sure what you mean here. In Settings, System and Accounts are two different areas. I don't see any sort of flags though. To clarify, it is just a local user account on the laptop, not a Microsoft account. It's been about a month since this issue last happened, and creating a new...

I have a user who keeps having an issue where Outlook will stop receiving email, and it apparently cannot connect to the account anymore. Microsoft Teams is the same, cannot connect. The 404 screenshot below also pops up if I try to add the account via Settings > Accounts >Email & accounts > Add...