Recent content by tzxlyd

Hi Newmann, Did you ever get this resolved? I am having the same problem with my Dell Precision 7730. I have even ordered a TobenOne that is supposed to automatically support up to 3 external monitors but I cannot get windows to recognize my 2nd external monitor. I am using 2 different 32"...

I have been having an issue with my Dell Laptop since I began trying to have my 2nd external monitor set up with my laptop. I have tried to use an external USB 2.0 connection which worked fine on my HP i7-155U touchscreen but no matter what I did I could not get the Dell to recognize the...

It seems like the browser reset worked. I do not understand why the browser was infected because at the time this started happening, I was opening a .pdf file that was previously downloaded. The .pdf was sent to me by a colleague, and I was not online because I was away from my home router. I...

I have only had the laptop for a few weeks.

I am not running Chrome -- only Edge

you mean the Edge browser is hijacked? I cannot reset because when I use the F12 option and select the OS Recovery option nothing happens --the laptop restarts but it is not reset. When I choose the F2 option the same thing -- the laptop restarts but nothing is changed.

I am not sure uninstalling the edge browser will solve the issue. I did uninstall Firefox but I was not using it as my browser. I have only been using Edge and like I said I have cleared the cache numerous times but that has not resolved the problem. Again, I do not understand why I cannot...

The AdwCleaner 2025 resulted in the BSOD -- that is not good and the laptop restarted with the same problem.

I have tried to clear the browser cache multiple times but that has not helped. Also, I am unable to reset to factory settings for some reason. I will try the AdwCleaner 2025 and/or remove the browsers if that does not work. Very confusing problem.

Here are better screen shots of the full pop ups that are in the lower right area of my screen.

Here are some screen shots of what is popping up.

Malwarebytes said there are no threats, but I keep getting pop ups saying "your Norton has expired;' "action required! Renew Your McAfee subscription;" "someone logged into your account from Russia," "Viruses detected, turn on protection," etc.

For some reason yesterday when I tried to open a .pdf file on my laptop I received messages that my laptop is infected that keep popping up but defender says there are no threats. How do I remove these messages when windows defender cannot see them? I have tried to return my laptop to factory...