Solved 24H2 external screen not detected anymore


hexaae

Crazy bug-hunter
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OS
Windows 11 Home
ASUS SCAR 18 (2023) BIOS 331 with 4090 laptop and external monitor connected with Thunderbolt (DP1.4). External screen is simply not detected (no signal) anymore after 24H2 update. Was working fine with 23H2.
It seems a common issue: How to fix 2nd display not working after 24H2 update (Microsoft Answers)

How can MS expect to release such a disastrous edition clearly in alpha/beta to the public? :facepalm:
 
Last edited:

My Computer My Computer

At a glance

Windows 11 HomeIntel i9-13980HX32GB DDR5 5600MHzNVidia GTX 4090 Laptop 256bit 16GB 175W
OS
Windows 11 Home
Computer type
Laptop
Manufacturer/Model
ASUS ROG SCAR 18
CPU
Intel i9-13980HX
Memory
32GB DDR5 5600MHz
Graphics Card(s)
NVidia GTX 4090 Laptop 256bit 16GB 175W
Sound Card
Realtek ALC285 + Dolby Atmos
Monitor(s) Displays
G-Sync NE180QDM-NZ2 18" 16:10, FreeSync Premium XiaoMi Mi 34" 21:9
Screen Resolution
2560x1600@240Hz (internal), 3440x1440@144Hz (external)
Hard Drives
NVMe Lexar NM790 1TB 6GB/s, NVMe Lexar NM790 4TB 6GB/s
PSU
330W (laptop PSU)
Mouse
ROG Strix Carry Wireless-BT mouse
Other Info
4K UHD USB Archgon Star Blu-Ray 4K UHD,
8BitDo Arcade Stick,
Vader 4 Pro controller
So I found in Device Manager the yellow triangle for: UCM-UCSI ACPI (Error 43 ) + Intel(R) PC Express Root Port #25 - 7A48 + Intel(R) PC Express Root Port #9 - 7A30. Didn't go away with Shutdown or disable/re-enable/uninstall from Device Manager.

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  1. I unplugged AC and shutdown Windows 11
  2. kept pressed power button for 40secs (keyboard leds lighten up but I ignored this and kept the button)
  3. laptop totally turned off at this point. Waited 60 secs more, then pressed the power button once to wake it up as usual and the PC booted as expected. Problem solved, BIOS reset, no more yellow triangles, external monitor working again, and AC plugged back in!
 

My Computer My Computer

At a glance

Windows 11 HomeIntel i9-13980HX32GB DDR5 5600MHzNVidia GTX 4090 Laptop 256bit 16GB 175W
OS
Windows 11 Home
Computer type
Laptop
Manufacturer/Model
ASUS ROG SCAR 18
CPU
Intel i9-13980HX
Memory
32GB DDR5 5600MHz
Graphics Card(s)
NVidia GTX 4090 Laptop 256bit 16GB 175W
Sound Card
Realtek ALC285 + Dolby Atmos
Monitor(s) Displays
G-Sync NE180QDM-NZ2 18" 16:10, FreeSync Premium XiaoMi Mi 34" 21:9
Screen Resolution
2560x1600@240Hz (internal), 3440x1440@144Hz (external)
Hard Drives
NVMe Lexar NM790 1TB 6GB/s, NVMe Lexar NM790 4TB 6GB/s
PSU
330W (laptop PSU)
Mouse
ROG Strix Carry Wireless-BT mouse
Other Info
4K UHD USB Archgon Star Blu-Ray 4K UHD,
8BitDo Arcade Stick,
Vader 4 Pro controller

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