Add Printer - freezes settings or doesn't do anything from Control Panel


chadillac

Active member
Local time
2:19 PM
Posts
13
OS
Windows 11 Pro, build: 22621
I was having several issues with printing after the upgrade...can't print to networked (wifi/hard wired) printers (Brother/HP). I thought I'd go down the path of reinstalling so I removed networked Brother printer.

Trying to add it back.
  • If I click Add Printer from the Control Panel's Devices and Printers...the window seems to flash like focus is being given to another window...but then focus returns to the control panel and the Add new Printer dialogue window is not shown.
  • If I click on the Add Printer from the Settings window, the Add device button seems to go to read only but nothing else happens except the whole Settings window hangs.
Event Viewer related events:
  1. Printbrm.exe (the Printer Migration Wizard or the command-line tool) failed to backup port WSD-af747d64-e3bd-4471-9ac6-476778844b01.0035. The backup process will continue, skipping this port. Error: 0x80070709.
  2. The document Print Document, owned by chad, failed to print on printer Brother MFC-J985DW Printer. Try to print the document again, or restart the print spooler.
    Data type: NT EMF 1.008. Size of the spool file in bytes: 134676480. Number of bytes printed: 0. Total number of pages in the document: 1. Number of pages printed: 0. Client computer: \\CHAD-LAPTOP. Win32 error code returned by the print processor: 1168. Element not found.
  3. The program SystemSettings.exe version 10.0.22000.348 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
    Process ID: 76cc
    Start Time: 01d7f1e1ade41da9
    Termination Time: 4294967295
    Application Path: C:\Windows\ImmersiveControlPanel\SystemSettings.exe
    Report Id: 082cedb9-518e-42ed-93ed-5d3ed0a2e978
    Faulting package full name: windows.immersivecontrolpanel_10.0.6.1000_neutral_neutral_cw5n1h2txyewy
    Faulting package-relative application ID: microsoft.windows.immersivecontrolpanel
    Hang type: Cross-process
 

My Computer

System One

  • OS
    Windows 11 Pro, build: 22621
    Computer type
    Laptop
    Manufacturer/Model
    Dell 7620
    CPU
    Intel Core i7-12700H CPU @ 2300 Mhz
    Memory
    32GB
    Graphics Card(s)
    Nvidia GeForce RTX 3060
    Hard Drives
    NVMe Samsung SSD 980 PRO 2TB
1 Try running the Printer Troubleshooter and/or use System Restore in Windows 11:


2 Clear out the Print Spooler and see if that resets the issue. To Reset and Clear the Print Spooler, follow the advise in this forum tutorial:

3 Your Event suggests reading the Problem History report for more information. To view the Reliability History, read the advise in this forum tutorial:
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 5600
    Motherboard
    MSI B550-A Pro
    Memory
    16 GB
    Graphics Card(s)
    Sapphire Radeon RX 6500XT (8 GB version)
    Monitor(s) Displays
    BenQ Mobuiz EX2710Q QHD, Iiyama ProLite X23377HDS
    Hard Drives
    MSI Spatium M461 4TB
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Acer A114
    CPU
    Intel Celeron N4020
From administrative cmd type sfc /scannow. Sounds like file corruption to me.

I was getting freezes (not related to printer) and event viewer was reporting immersive control panel faults. I did a repair reinstall of 11
Repair Install Windows 11 with an In-place Upgrade
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
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