Solved Alert! TPM service not detected


CatnipTea

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When I search PTT nothing comes up but something does appear in search for TPM weirdly. Security only has secure wipe.
 

My Computer

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    Windows 11 Home 21H2 22000.593
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 3501
    CPU
    11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz-4.20GHz
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    12gb Dual channel DDR4 2666 MHz
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    Intel Iris Xe
    Sound Card
    Cirrus Logic Superior High Definition Audio
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FDretired

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When I search PTT nothing comes up but something does appear in search for TPM weirdly. Security only has secure wipe.
Did you search "Advnced\PCH-FW configuration" under security?
 

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    No Name - Assembled by a Compute shop in a Strip Mall.
    CPU
    Intel i511400
    Motherboard
    ASUS PRIME B560-PLUS motherboard
    Memory
    16 GB
    Graphics Card(s)
    0
    Sound Card
    0
    Monitor(s) Displays
    28 in Samsung
    Screen Resolution
    1920 x 1080
    Hard Drives
    5 SSDs a mixture of Nvme and Sata.
    PSU
    600w
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    Mid Tower DEEP COOL
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    40 MPS download and 3.5 MPS upload. The condo building is nor wired with Fibe yet
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glasskuter

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All documentation says your laptop has tpm 2.0. Dell would have told you was it not true. Per the web, since July 28, 2016, Microsoft has required all new Windows PCs being manufactured have TPM 2.0 to be enabled by default. If you’re buying a laptop, desktop, 2-in-1, or any other device that comes with Windows 10 preinstalled, Microsoft requires that the manufacturer include TPM 2.0 and have it enabled.
 

My Computers

System One System Two

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    Windows 11 Pro 22H2 22621.608
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
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    Integrated Realtek
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    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
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    MT
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    Dell Premium
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    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
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    Logitech wireless
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    Logitech wired
    Internet Speed
    still not telling
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    Antivirus
    Defender+MWB Premium

CatnipTea

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Windows 11 Home 21H2 22000.593
That's good it really is supposed to have TPM 2. There is no such thing for me to search in my bios. I guess I don't have to worry too much unless Win11 just decides to stop working unless I have it enabled. Hopefully not anytime soon.

Ok also I can confirm from Powershell I do have my drive decrypted now. I don't know if there is any way to re-enable through commands and without any risks? Second screenshot it also shows TPM is not enabled and set to false. If the decrypting is what started this issue weeks after doing it, re-enabling may be the only way to get TPM to appear in Windows.
 

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My Computer

System One

  • OS
    Windows 11 Home 21H2 22000.593
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 3501
    CPU
    11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz-4.20GHz
    Memory
    12gb Dual channel DDR4 2666 MHz
    Graphics Card(s)
    Intel Iris Xe
    Sound Card
    Cirrus Logic Superior High Definition Audio
    Monitor(s) Displays
    15.6 in
    Screen Resolution
    1366 x 768 x 60hz HD
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    SK hynix BC711 256GB Solid State Drive NVMe
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    43 Mbps
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    Chrome, Firefox

clam1952

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3501 service manual Inspiron 3501 Service Manual | Dell UK

I'd check that all defaults are set correctly.

Should have Intel Trust Technology Platform entry under security but If it's not there check that you have secure boot Enabled in deployed mode and under Boot Mode you have UEFI only enabled, the Intel Trust Technology Platform may only appear if the other options are correct, this is saomewhat of somewhat of a longshot but I had similar happen with a PC here in that the PTT option only appeared when UEFI was set to UEFI only and not UEFI + Legacy. May also need Virtulisation enabling should be on by default.
 

My Computers

System One System Two

  • OS
    Windows 11 22H2 OS Build 22623.730
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self Build
    CPU
    AMD Ryzen 7 3800X
    Motherboard
    Asus PRIME B350-PLUS
    Memory
    16GB Corsair Vengeance LPX DDR4 @3000Mhz
    Graphics Card(s)
    ASUS - GeForce RTX 3070 Ti 8 GB TUF GAMING OC
    Sound Card
    On Board Realtec
    Monitor(s) Displays
    Acer KA241
    Screen Resolution
    1920 x 1080 @60Hz
    Hard Drives
    240GB PNY CS900 SSD - OS
    2 x 1TB Crucial MX500 SSD
    1 x 500GB Crucial MX300 SSD
    2TB Seagate ST2000DM001-1ER164
    2TB Seagate ST2000DM008-2FR102
    PSU
    750 Watt Corsair TX750 Plus
    Case
    Cooler Master 690 III
    Cooling
    Akasa AK98 5 Case Fans
    Keyboard
    Logitech K270 - wireless
    Mouse
    Logitech - M185 wireless
    Internet Speed
    BT Fibre 75 Mbps
    Browser
    Firefox
    Antivirus
    Windows Defender
    Other Info
    Use hardware KVM to switch monitors on three PCs and software (input director) to use mouse and keyboard on all 4 PCs.
  • Operating System
    Windows 11 Pro 22H2 build 22621.608
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Inspiron 3881 - modified with SFX PSU fitted internally
    CPU
    Intel i5 - 10400
    Motherboard
    Dell 032w55 version A00
    Memory
    16GB of HyperX Fury @ 2133 Mhz
    Graphics card(s)
    EVGA 6GB GTX 1060.
    Sound Card
    Builtin
    Monitor(s) Displays
    ACER KA241
    Screen Resolution
    1920x 1080 @60Hz
    Hard Drives
    256GB SK hynix NVMe
    1TB Western Digital WD10EZEX-75WN4A1
    PSU
    Modular 450 Watt Corsair SF450 Platinum ( Mod to replace the Dell 265 Watt PSU)
    Case
    Inspiron Small Desktop
    Cooling
    Dell stock cooler
    Mouse
    Dell
    Keyboard
    Dell
    Internet Speed
    BT Fibre 75 Mbps
    Browser
    Firefox
    Antivirus
    Windows Defender
    Other Info
    Use hardware KVM to switch monitors on three PCs and software (input director) to use mouse and keyboard on all 4 PCs.

CatnipTea

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Windows 11 Home 21H2 22000.593
Hold on, let me get you a pic of how my boot order is.
Here is the boot order and secure boot is enabled. I don't know why or if it's normal to have a lot of boot manager entries. There is no TTP or TPM switch in security. There is no expandable list in security or in any other category of the bios. There is no "advanced" tab.
 

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My Computer

System One

  • OS
    Windows 11 Home 21H2 22000.593
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 3501
    CPU
    11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz-4.20GHz
    Memory
    12gb Dual channel DDR4 2666 MHz
    Graphics Card(s)
    Intel Iris Xe
    Sound Card
    Cirrus Logic Superior High Definition Audio
    Monitor(s) Displays
    15.6 in
    Screen Resolution
    1366 x 768 x 60hz HD
    Hard Drives
    SK hynix BC711 256GB Solid State Drive NVMe
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    43 Mbps
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    Chrome, Firefox

Dru2

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@CatnipTea

If your system specs are correct (and this is the laptop you're referring to), I find it impossible to believe that a dell laptop with an 11th gen Intel CPU doesn't have TPM. That's like saying a 2021 car doesn't come with power steering.

Something is definitely amiss here. That said, can you post a screen shot of your TPM module console. I know you alluded that you looked at it, but here a screenshot is worth a thousand words. Thanks. Just type "tpm.msc" in Run and post screen here.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 (22000.795)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel i9-9900K
    Motherboard
    Gigabyte Aorus Z390 Xtreme
    Memory
    32G (4x8) DDR4 Corsair RGB Dominator Platinum (3600Mhz)
    Graphics Card(s)
    Radeon VII
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    NEC PA242w (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    5 Samsung SSD drives: 2X 970 NVME (512 & 1TB), 3X EVO SATA (2X 2TB, 1X 1TB)
    PSU
    EVGA Super Nova I000 P2 (1000 watt)
    Case
    Cooler Master H500M
    Cooling
    Corsair H115i RGB Platinum
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3
    Internet Speed
    500mb Download. 11mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, audiophile media center, work.
  • Operating System
    Win 11 Pro Dev 22H2 (build 25140.1000)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkPad Yoga X1
    CPU
    Intel i7-7600U
    Motherboard
    Intel
    Memory
    16igg
    Graphics card(s)
    Intel HD 620
    Sound Card
    Onboard
    Monitor(s) Displays
    14.0 WQHD OLED Touch
    Screen Resolution
    2560 x 1440
    Hard Drives
    1TB NVMe Drive (OEM)
    PSU
    laptop
    Case
    laptop
    Cooling
    Laptop cooling
    Mouse
    Logitech MX Anywhere 2S
    Keyboard
    Laptop
    Internet Speed
    100MB
    Browser
    Edge Chromium
    Antivirus
    Windows Security

CatnipTea

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There's definitely traces of proof this computer does have TPM 2.0 but is deeply disabled.
Here is tpm.msc, what device manager shows, as well as device security, security processor, security processor troubleshooting. I think I also posted somewhere what system info shows.
 

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My Computer

System One

  • OS
    Windows 11 Home 21H2 22000.593
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 3501
    CPU
    11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz-4.20GHz
    Memory
    12gb Dual channel DDR4 2666 MHz
    Graphics Card(s)
    Intel Iris Xe
    Sound Card
    Cirrus Logic Superior High Definition Audio
    Monitor(s) Displays
    15.6 in
    Screen Resolution
    1366 x 768 x 60hz HD
    Hard Drives
    SK hynix BC711 256GB Solid State Drive NVMe
    Internet Speed
    43 Mbps
    Browser
    Chrome, Firefox

glasskuter

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I would quit trying to fix something that you can't fix since yours is not an isolated case. Let Dell sort it out. Dell will send you a prepaid shipping box. Image your system, reset it back to OOBE, and send that sucker back. OR make a new administrative account with no password. Then login into that account and remove your own user account and data. ( if you can get a replacement from where ever you bought it, do the same thing)
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 22H2 22621.608
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium

Dru2

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Agree with glasskuter, call Dell. Something is definitely amiss. Again, a PC with an 11th gen CPU should definitely have TPM 2.0; and especially if it came with Windows 11 factory installed. Call Dell.

Oh, and people need to remember a laptop will not have all the BIOS features a desktop board has, so please don't use a desktop as a reference for a laptop BIOS. They aren't the same. Also, a lot of features are hidden (or removed) from the end user on laptop boards.

Good luck.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 (22000.795)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel i9-9900K
    Motherboard
    Gigabyte Aorus Z390 Xtreme
    Memory
    32G (4x8) DDR4 Corsair RGB Dominator Platinum (3600Mhz)
    Graphics Card(s)
    Radeon VII
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    NEC PA242w (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    5 Samsung SSD drives: 2X 970 NVME (512 & 1TB), 3X EVO SATA (2X 2TB, 1X 1TB)
    PSU
    EVGA Super Nova I000 P2 (1000 watt)
    Case
    Cooler Master H500M
    Cooling
    Corsair H115i RGB Platinum
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3
    Internet Speed
    500mb Download. 11mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, audiophile media center, work.
  • Operating System
    Win 11 Pro Dev 22H2 (build 25140.1000)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkPad Yoga X1
    CPU
    Intel i7-7600U
    Motherboard
    Intel
    Memory
    16igg
    Graphics card(s)
    Intel HD 620
    Sound Card
    Onboard
    Monitor(s) Displays
    14.0 WQHD OLED Touch
    Screen Resolution
    2560 x 1440
    Hard Drives
    1TB NVMe Drive (OEM)
    PSU
    laptop
    Case
    laptop
    Cooling
    Laptop cooling
    Mouse
    Logitech MX Anywhere 2S
    Keyboard
    Laptop
    Internet Speed
    100MB
    Browser
    Edge Chromium
    Antivirus
    Windows Security

CatnipTea

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Windows 11 Home 21H2 22000.593
Yeah I guess I really might just have to get this one replaced after all. Also this one originally came with Windows 10 Home but was fully compatible to upgrade to 11 which is what I did do. It's been past 10 days so I can't revert it back to 10 anymore. Lol I just tried and I can only have one local account on Windows Home. I already got some images and backups so I guess I'll do another system reset when I'm ready.
 
Last edited:

My Computer

System One

  • OS
    Windows 11 Home 21H2 22000.593
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 3501
    CPU
    11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz-4.20GHz
    Memory
    12gb Dual channel DDR4 2666 MHz
    Graphics Card(s)
    Intel Iris Xe
    Sound Card
    Cirrus Logic Superior High Definition Audio
    Monitor(s) Displays
    15.6 in
    Screen Resolution
    1366 x 768 x 60hz HD
    Hard Drives
    SK hynix BC711 256GB Solid State Drive NVMe
    Internet Speed
    43 Mbps
    Browser
    Chrome, Firefox

CatnipTea

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Location
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Windows 11 Home 21H2 22000.593
Returned the laptop. No one seemed to know what a TPM chip was but showing them the error at boot and the security section in bios being barren seemed to be enough to list it as defective. Hopefully the new one won't have an issue with the chip. Since I've tried resetting "factory", going back to an older image, flashing the bios, and more and nothing resolved it not appearing and staying in the bios settings and device manager, this was the only option left.
 

My Computer

System One

  • OS
    Windows 11 Home 21H2 22000.593
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 3501
    CPU
    11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz-4.20GHz
    Memory
    12gb Dual channel DDR4 2666 MHz
    Graphics Card(s)
    Intel Iris Xe
    Sound Card
    Cirrus Logic Superior High Definition Audio
    Monitor(s) Displays
    15.6 in
    Screen Resolution
    1366 x 768 x 60hz HD
    Hard Drives
    SK hynix BC711 256GB Solid State Drive NVMe
    Internet Speed
    43 Mbps
    Browser
    Chrome, Firefox

Dru2

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Returned the laptop. No one seemed to know what a TPM chip was but showing them the error at boot and the security section in bios being barren seemed to be enough to list it as defective.
Sorry, but if you bought a PC from a legitimate vendor and they don't know what TPM is in this day and time, they ought not to be selling PCs. Especially if they're selling Windows 11 PCs.

Something doesn't smell right here but ok.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 (22000.795)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel i9-9900K
    Motherboard
    Gigabyte Aorus Z390 Xtreme
    Memory
    32G (4x8) DDR4 Corsair RGB Dominator Platinum (3600Mhz)
    Graphics Card(s)
    Radeon VII
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    NEC PA242w (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    5 Samsung SSD drives: 2X 970 NVME (512 & 1TB), 3X EVO SATA (2X 2TB, 1X 1TB)
    PSU
    EVGA Super Nova I000 P2 (1000 watt)
    Case
    Cooler Master H500M
    Cooling
    Corsair H115i RGB Platinum
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3
    Internet Speed
    500mb Download. 11mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, audiophile media center, work.
  • Operating System
    Win 11 Pro Dev 22H2 (build 25140.1000)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkPad Yoga X1
    CPU
    Intel i7-7600U
    Motherboard
    Intel
    Memory
    16igg
    Graphics card(s)
    Intel HD 620
    Sound Card
    Onboard
    Monitor(s) Displays
    14.0 WQHD OLED Touch
    Screen Resolution
    2560 x 1440
    Hard Drives
    1TB NVMe Drive (OEM)
    PSU
    laptop
    Case
    laptop
    Cooling
    Laptop cooling
    Mouse
    Logitech MX Anywhere 2S
    Keyboard
    Laptop
    Internet Speed
    100MB
    Browser
    Edge Chromium
    Antivirus
    Windows Security

CatnipTea

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Lol I don't know he saw I was waiting for the Geek Squad appointment and asked what was going on. He had no clue what a TPM was but I showed him the issue a little and he quickly explained this wasn't something they would handle? So I just moved it to customer service to get a return and re-order from Dell. No clue why the one I talked to on the phone who made the appointment for me just didn't tell me right there to go ahead and just return it and forget about going to Geek Squad if they don't handle oddities like mine. Btw I'm certain the guy was in the Best Buy uniform, maybe he just didn't know a whole lot of technical stuff. I already intended to return it just wanted to make sure it would be covered which it was. Can't be that mad at him other than adding awkwardness.
 
Last edited:

My Computer

System One

  • OS
    Windows 11 Home 21H2 22000.593
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 3501
    CPU
    11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz-4.20GHz
    Memory
    12gb Dual channel DDR4 2666 MHz
    Graphics Card(s)
    Intel Iris Xe
    Sound Card
    Cirrus Logic Superior High Definition Audio
    Monitor(s) Displays
    15.6 in
    Screen Resolution
    1366 x 768 x 60hz HD
    Hard Drives
    SK hynix BC711 256GB Solid State Drive NVMe
    Internet Speed
    43 Mbps
    Browser
    Chrome, Firefox

Dru2

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Lol I don't know he saw I was waiting for the Geek Squad appointment and asked what was going on. He had no clue what a TPM was but I showed him the issue a little and he quickly explained this wasn't something they would handle? So I just moved it to customer service to get a return and re-order from Dell.
He can't say what they can handle if doesn't understand the issue. Anyway, you got a new PC coming so...

No clue why the one I talked to on the phone who made the appointment for me just didn't tell me right there to go ahead and just return it and forget about going to Geek Squad if they don't handle oddities like mine.
Probably cause the PC is too new to have Geek Squad messing with it. It's simply easier for everyone involved to just replace it.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 (22000.795)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel i9-9900K
    Motherboard
    Gigabyte Aorus Z390 Xtreme
    Memory
    32G (4x8) DDR4 Corsair RGB Dominator Platinum (3600Mhz)
    Graphics Card(s)
    Radeon VII
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    NEC PA242w (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    5 Samsung SSD drives: 2X 970 NVME (512 & 1TB), 3X EVO SATA (2X 2TB, 1X 1TB)
    PSU
    EVGA Super Nova I000 P2 (1000 watt)
    Case
    Cooler Master H500M
    Cooling
    Corsair H115i RGB Platinum
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3
    Internet Speed
    500mb Download. 11mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, audiophile media center, work.
  • Operating System
    Win 11 Pro Dev 22H2 (build 25140.1000)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkPad Yoga X1
    CPU
    Intel i7-7600U
    Motherboard
    Intel
    Memory
    16igg
    Graphics card(s)
    Intel HD 620
    Sound Card
    Onboard
    Monitor(s) Displays
    14.0 WQHD OLED Touch
    Screen Resolution
    2560 x 1440
    Hard Drives
    1TB NVMe Drive (OEM)
    PSU
    laptop
    Case
    laptop
    Cooling
    Laptop cooling
    Mouse
    Logitech MX Anywhere 2S
    Keyboard
    Laptop
    Internet Speed
    100MB
    Browser
    Edge Chromium
    Antivirus
    Windows Security

CatnipTea

Member
Thread Starter
Local time
4:05 PM
Posts
66
Location
Texas
OS
Windows 11 Home 21H2 22000.593
Yeah agreed. I was a bit concerned they'd charge me for Geek Squad. At least now I know an issue like this I can return and re-order no problem. Haven't had an issue with electronics like this before.

Edit: Just got the new one. I haven't yet upgraded to 11 but will after doing another backup of Windows10( must had forgotten to last time). I confirmed TPM is working and is ready for use. TPM.msc was no longer barren and everything seems to be detected. I did check in the bios and I guess for the 3501 model, there is no check mark to enable or disable TPM through bios. Security still only shows secure wipe.
 

My Computer

System One

  • OS
    Windows 11 Home 21H2 22000.593
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 3501
    CPU
    11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz-4.20GHz
    Memory
    12gb Dual channel DDR4 2666 MHz
    Graphics Card(s)
    Intel Iris Xe
    Sound Card
    Cirrus Logic Superior High Definition Audio
    Monitor(s) Displays
    15.6 in
    Screen Resolution
    1366 x 768 x 60hz HD
    Hard Drives
    SK hynix BC711 256GB Solid State Drive NVMe
    Internet Speed
    43 Mbps
    Browser
    Chrome, Firefox

Dru2

Well-known member
Power User
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Local time
5:05 PM
Posts
2,098
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I did check in the bios and I guess for the 3501 model, there is no check mark to enable or disable TPM through bios. Security still only shows secure wipe.
Those setting, you're worried about are already set, and are also hidden so the end user can't mess with them. That happens with laptops :wink:
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 (22000.795)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel i9-9900K
    Motherboard
    Gigabyte Aorus Z390 Xtreme
    Memory
    32G (4x8) DDR4 Corsair RGB Dominator Platinum (3600Mhz)
    Graphics Card(s)
    Radeon VII
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    NEC PA242w (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    5 Samsung SSD drives: 2X 970 NVME (512 & 1TB), 3X EVO SATA (2X 2TB, 1X 1TB)
    PSU
    EVGA Super Nova I000 P2 (1000 watt)
    Case
    Cooler Master H500M
    Cooling
    Corsair H115i RGB Platinum
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3
    Internet Speed
    500mb Download. 11mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, audiophile media center, work.
  • Operating System
    Win 11 Pro Dev 22H2 (build 25140.1000)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkPad Yoga X1
    CPU
    Intel i7-7600U
    Motherboard
    Intel
    Memory
    16igg
    Graphics card(s)
    Intel HD 620
    Sound Card
    Onboard
    Monitor(s) Displays
    14.0 WQHD OLED Touch
    Screen Resolution
    2560 x 1440
    Hard Drives
    1TB NVMe Drive (OEM)
    PSU
    laptop
    Case
    laptop
    Cooling
    Laptop cooling
    Mouse
    Logitech MX Anywhere 2S
    Keyboard
    Laptop
    Internet Speed
    100MB
    Browser
    Edge Chromium
    Antivirus
    Windows Security

CatnipTea

Member
Thread Starter
Local time
4:05 PM
Posts
66
Location
Texas
OS
Windows 11 Home 21H2 22000.593
Oh ok. I'll keep that in mind. Whenever you hear about TPM not being enabled or checking if it's enabled you always get suggested to check the bios. Guess it's not the case on laptops. I'll soon have 11 installed. I'm not going to bother this time with disabling encryption.
 

My Computer

System One

  • OS
    Windows 11 Home 21H2 22000.593
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 3501
    CPU
    11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz-4.20GHz
    Memory
    12gb Dual channel DDR4 2666 MHz
    Graphics Card(s)
    Intel Iris Xe
    Sound Card
    Cirrus Logic Superior High Definition Audio
    Monitor(s) Displays
    15.6 in
    Screen Resolution
    1366 x 768 x 60hz HD
    Hard Drives
    SK hynix BC711 256GB Solid State Drive NVMe
    Internet Speed
    43 Mbps
    Browser
    Chrome, Firefox

obelix

Member
Local time
11:05 PM
Posts
69
OS
Win11 PRO

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My Computer

System One

  • OS
    Win11 PRO
    Computer type
    PC/Desktop
    Manufacturer/Model
    AsRock
    CPU
    Ryzen Threadripper 1920x
    Motherboard
    AsRock Fatal1ty
    Memory
    Hyperx 32GB 3600Mhz
    Graphics Card(s)
    Asus GeForce TURBO RTX 2080Ti 11GB
    Sound Card
    matheboard and Logitech G933 Gaming Headset
    Monitor(s) Displays
    ASUS 28"
    Screen Resolution
    3840 x 2160
    Hard Drives
    ssd m2 970, 960, ssd 840 EVO 1TB, 4 x 4TB HDD
    PSU
    corsair 1200W
    Case
    big tower
    Cooling
    corsair H150IPro
    Keyboard
    logitech k800
    Mouse
    logitech G603
    Internet Speed
    download 200 Mbps upload 100 Mbps
    Browser
    Maxthon
    Antivirus
    avira

Dru2

Well-known member
Power User
VIP
Local time
5:05 PM
Posts
2,098
Location
Virginia
OS
Windows 11 Pro 21H2 (22000.795)
Oh ok. I'll keep that in mind. Whenever you hear about TPM not being enabled or checking if it's enabled you always get suggested to check the bios. Guess it's not the case on laptops. I'll soon have 11 installed. I'm not going to bother this time with disabling encryption.
True, but most forget a laptop BIOS doesn't offer the end user near the options and settings a desktop board does. And as said, some laptop BIOS' have features removed or hidden so the end user can't mess with them. Remember a laptop is more or less a closed off PC designed to not be tinkered with :wink:

Also, as this is a new PC, I would not go tinkering with it or TPM unless you had a specific reason to do so. There's no harm in having TPM enabled. In short, leave things alone :)
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 (22000.795)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel i9-9900K
    Motherboard
    Gigabyte Aorus Z390 Xtreme
    Memory
    32G (4x8) DDR4 Corsair RGB Dominator Platinum (3600Mhz)
    Graphics Card(s)
    Radeon VII
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    NEC PA242w (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    5 Samsung SSD drives: 2X 970 NVME (512 & 1TB), 3X EVO SATA (2X 2TB, 1X 1TB)
    PSU
    EVGA Super Nova I000 P2 (1000 watt)
    Case
    Cooler Master H500M
    Cooling
    Corsair H115i RGB Platinum
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3
    Internet Speed
    500mb Download. 11mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, audiophile media center, work.
  • Operating System
    Win 11 Pro Dev 22H2 (build 25140.1000)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkPad Yoga X1
    CPU
    Intel i7-7600U
    Motherboard
    Intel
    Memory
    16igg
    Graphics card(s)
    Intel HD 620
    Sound Card
    Onboard
    Monitor(s) Displays
    14.0 WQHD OLED Touch
    Screen Resolution
    2560 x 1440
    Hard Drives
    1TB NVMe Drive (OEM)
    PSU
    laptop
    Case
    laptop
    Cooling
    Laptop cooling
    Mouse
    Logitech MX Anywhere 2S
    Keyboard
    Laptop
    Internet Speed
    100MB
    Browser
    Edge Chromium
    Antivirus
    Windows Security

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