Audio disabled


Azef04

Member
Local time
11:06 AM
Posts
2
OS
Windows 11
Dears,
Window 11 Home, Version 24H2 (OS Build 26100.3775
Please help,
My audio is disabled. For a short period of time it listens, then turns off (you see the “speaker” with the x in the taskbar). I have tried the windows troubleshooter and it does not fix it. I have uninstalled all the audio drivers and went to the manufacturer's site (Acer swift X 16) and downloaded the latest ones and reinstalled them and it doesn't work. I have started the audio service several times and it shuts down again. I have a friend who has an HP laptop with the same problem. Sometimes a popup window with the volume control appears on the desktop, I have undownloaded an application that disables that popup window, but the audio service is still down. I have Bitdefender installed and it does not find anything. I hope you can help me with this problem.
Regards!
 
Windows Build/Version
Window 11 Home, Version 24H2 (OS Build 26100.3775

My Computer My Computer

At a glance

Windows 11Amd Ryzen 9 7940HS16 GBRadeon 780M Graphics
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
Acer Swift X 16
CPU
Amd Ryzen 9 7940HS
Motherboard
Acer
Memory
16 GB
Graphics Card(s)
Radeon 780M Graphics
Sound Card
Realtek
Monitor(s) Displays
16" Oled
Screen Resolution
3200 x 2000
Hard Drives
SSD NVM
Perform a clean boot to eliminate software conflict causing the issue. If it doesn't happen in a clean boot, you have some software conflicting with Windows. Brink's procedure will help you weed out which one. Perform a Clean Boot in Windows 11 to Troubleshoot Software Conflicts Tutorial

Make sure you have no corrupt system files that is causing this problem. Open a command prompt as administrator and type dism /online /cleanup-image /restorehealth
When complete run sfc /scannow
Pay attention to the scan results to see if SFC found anything it could not repair

Repair install Windows 11 with an inplace upgrade Repair Install Windows 11 with an In-place Upgrade
 

My Computers My Computers

  • At a glance

    Windows 11 Pro 25H2 26200.8655i9-10900 10 core 20 threads32 gbnone-Intel UHD Graphics 630
    OS
    Windows 11 Pro 25H2 26200.8655
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • At a glance

    Windows 11 Pro 24H2 26200.8457AMD Ryzen 7 6800U32 gbintegrated
    Operating System
    Windows 11 Pro 24H2 26200.8457
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.8457
Thank glasskuter,
We have run both of the above processes to 100% on the Acer and HP laptops and found nothing. The problem persists. What is common to both is the Realtek sound card.
Regards,
 

My Computer My Computer

At a glance

Windows 11Amd Ryzen 9 7940HS16 GBRadeon 780M Graphics
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
Acer Swift X 16
CPU
Amd Ryzen 9 7940HS
Motherboard
Acer
Memory
16 GB
Graphics Card(s)
Radeon 780M Graphics
Sound Card
Realtek
Monitor(s) Displays
16" Oled
Screen Resolution
3200 x 2000
Hard Drives
SSD NVM
I had a similar issue on an HP desktop. I tried everything and finally gave up trying to fix it. I purchased this inexpensive adapter from Amazon and have been delighted with it. Works flawlessly.
 

My Computer My Computer

At a glance

W11
OS
W11
Computer type
PC/Desktop
Manufacturer/Model
2 HP Desktops, 1 Dell Desktop, 2 Dell XPS Laptops, 1 HP Laptop
Keyboard
Logitech
Mouse
Logitech MX Master 4 & 3
Internet Speed
500 mps
Browser
Firefox
Antivirus
Bitdefender

Latest Support Threads

Back
Top Bottom