AVIRA AV - AVOID!!! It was like pulling teeth to get a refund! I had to threaten a CC chargeback!


fdasdas

Member
Local time
6:30 AM
Posts
2
OS
W11 Pro 64 Bit
Had the free AV, didn't want all of the other useless garbage besides the system speedup pro and added it for $8. It was garbage too. Uninstalled Avira, left multiple entries behind that were locked from ME - admin to delete, etc. This AV was literally like a VIRUS in itself.

Took me multiple support tickets that they constantly ignored and evaded my refund request and instead attempted to trouble shoot it...finally online chat got it solved after 20 minutes of telling them REFUND!

NOT RECOMMENDED. I went back to MS Defender.
 

My Computer My Computer

At a glance

W11 Pro 64 BitIntel Core i7 870064GB DDR4 ,65536 MBs. Channels # Dual, DRAM F...NVIDIA GeForce GTX 1050 Ti
OS
W11 Pro 64 Bit
Computer type
PC/Desktop
Manufacturer/Model
Dell XE3 Mini Tower
CPU
Intel Core i7 8700
Motherboard
Dell Inc. Model: 01TJ2K (U3E1)
Memory
64GB DDR4 ,65536 MBs. Channels # Dual, DRAM Frequency 1330.4 MHz
Graphics Card(s)
NVIDIA GeForce GTX 1050 Ti
Monitor(s) Displays
Viotek 34" 100hz 1500R
Hard Drives
WD_BLACK SN770 2TB NVME M2
Keyboard
Logi
Mouse
Logi
Browser
Chrome
Antivirus
Windows Defender
Other Info
CPU:
Intel Core i7 8700
Cores 6
Threads 12
Name Intel Core i7 8700
Code Name Coffee Lake
Package Socket 1151 LGA
Technology 14nm
Specification Intel Core i7-8700 CPU @ 3.20GHz
Family 6
Extended Family 6
Model E
Extended Model 9E
Stepping A
Revision U0
Instructions MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, Intel 64, NX, VMX, AES, AVX, AVX2, FMA3
Virtualization Supported, Enabled
Hyperthreading Supported, Enabled
Bus Speed 99.8 MHz
Stock Core Speed 3200 MHz
Stock Bus Speed 100 MHz
Channels # Dual
DRAM Frequency 1330.1 MHz
CAS# Latency (CL) 19 clocks
RAS# to CAS# Delay (tRCD) 19 clocks
RAS# Precharge (tRP) 19 clocks
Cycle Time (tRAS) 43 clocks
Command Rate (CR) 2T
===========================
RAM
Memory slots
Total memory slots 4
Used memory slots 4
Free memory slots 0
Memory
Type DDR4
Size 65536 MBytes
Channels # Dual
DRAM Frequency 1330.4 MHz
CAS# Latency (CL) 19 clocks
RAS# to CAS# Delay (tRCD) 19 clocks
RAS# Precharge (tRP) 19 clocks
Cycle Time (tRAS) 43 clocks
Command Rate (CR) 2T
===========================
Motherboard
Manufacturer Dell Inc.
Model 01TJ2K (U3E1)
Version A06
Chipset Vendor Intel
Chipset Model Coffee Lake
Chipset Revision 07
Southbridge Vendor Intel
Southbridge Model Q370
Southbridge Revision 10
BIOS
Brand Dell Inc.
Version 1.28.0
Date 12/13/2023
===========================
GPU

NVIDIA GeForce GTX 1050 Ti
Manufacturer NVIDIA
Model GeForce GTX 1050 Ti
Device ID 10DE-1C82
Revision A2
Subvendor NVIDIA (10DE)
Current Performance Level Level 0
Current GPU Clock 1290 MHz
Current Memory Clock 3504 MHz
Current Shader Clock 3504 MHz
Voltage 0.812 V
Technology 14 nm
Bus Interface PCI Express x16
Temperature 37 °C
Driver version 32.0.15.6636
BIOS Version 86.07.42.00.ce
Memory 4095 MB
========================
STORAGE

WD_BLACK SN770 2TB NVME M2
Manufacturer Western Digital
Form Factor GB/1.0-inch
Business Unit/Brand Enterprise/WD S25
Interface Unknown
Capacity 1863 GB
Real size 2,000,398,934,016 bytes
RAID Type None
========================
Had the free AV, didn't want all of the other useless garbage besides the system speedup pro and added it for $8. It was garbage too. Uninstalled Avira, left multiple entries behind that were locked from ME - admin to delete, etc. This AV was literally like a VIRUS in itself.

Took me multiple support tickets that they constantly ignored and evaded my refund request and instead attempted to trouble shoot it...finally online chat got it solved after 20 minutes of telling them REFUND!

NOT RECOMMENDED. I went back to MS Defender.
In the past few years, 2001. I have tried multiple Anti-Viruses. Norton, McAfee, AVG, etc. I had a bad PC break down and after I got it back to normal, had a friend recommend ESET. So, I tried a free trial/no credit card for 30 days. After two weeks, I was totally convinced, so bought the year for $59.95. That was 3 yrs ago. I still have and use ESET with complete satisfaction. Windows Defender is adequate, but if you don't mind spending money, I recommend ESET without reservation.
 

My Computer My Computer

At a glance

Windows 11 Home 64-bitAMD K19 12 core2TB HDD + 238 SSDAMD Radeon
OS
Windows 11 Home 64-bit
Computer type
PC/Desktop
Manufacturer/Model
HP
CPU
AMD K19 12 core
Motherboard
HP 8906
Memory
2TB HDD + 238 SSD
Graphics Card(s)
AMD Radeon
Sound Card
Realtrek HD Audio
Monitor(s) Displays
Sceptre
Screen Resolution
1920x1080
Hard Drives
WDC WS20EZ..... & KBG50ZNV.....
Cooling
? has a fan!
Keyboard
Lenovo
Mouse
onn optical
Internet Speed
15
Browser
default Firefox back up Edge/instead of chrome
Antivirus
ESET
I don't think I have ever purchased PC Security! :unsure:
 

My Computers My Computers

  • At a glance

    Windows 11 Pro
    OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS ROG Strix
  • At a glance

    Windows 11 Pro
    Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
Avira is rebranded Bitdefender, it always sucked, the new GUI is merely plastered over the old one.
You can just use Bitdefender Free and you will get the same protection, while running pretty light.
 

My Computer My Computer

At a glance

Home26H2CanAMD Ryzen 5 8600G (07/24)2x32GB Kingston FURY DDR5 5600 MHz CL36 @5200...ASROCK Radeon RX 6600 Challenger D 8G @48FPS ...
OS
Home26H2Can
Computer type
PC/Desktop
CPU
AMD Ryzen 5 8600G (07/24)
Motherboard
ASROCK B650M-HDV/M.2 (07/24) BIOS 4.21 AGESA ComboAM5 1.3.0.1 (04/26)
Memory
2x32GB Kingston FURY DDR5 5600 MHz CL36 @5200 CL36 (07/24)
Graphics Card(s)
ASROCK Radeon RX 6600 Challenger D 8G @48FPS (08/24)
Sound Card
Creative Sound BlasterX AE-5 Plus (05/24)
Monitor(s) Displays
24" Philips 24M1N3200ZS/00 (05/24)
Screen Resolution
1920×1080@165Hz via DP1.4
Hard Drives
Kingston KC3000 NVMe 2TB (05/24)
ADATA XPG GAMMIX S11 Pro 512GB (07/19)
PSU
Seasonic Core GM 550 Gold (04/24)
Case
Fractal Design Define 7 Mini with 3x Noctua NF-P14s/12@555rpm (04/24)
Cooling
Noctua NH-U12S with Noctua NF-P12 (04/24)
Keyboard
HP Pavilion Wired Keyboard 300 (07/24) + Rabalux 76017 Parker (01/24)
Mouse
Logitech M330 Silent Plus (01/26)
Internet Speed
500/100 Mbps via RouterOS (05/21) & TCP Optimizer
Browser
Edge, Brave for YouTube, LibreWolf for FB
Antivirus
NextDNS blocking 1/3 Traffic
Other Info
Phone: Motorola Moto G86 (02/26)
Backup: Hasleo Backup Suite (PreOS)
Headphones: Sennheiser RS170 (09/10)
Chair: Huzaro Force 4.4 Grey Mesh (05/24)
Notifier: Xiaomi Mi Band 9 Milanese (10/24)
FlexCore USB-C 3.2 Gen 1 (M) to LAN (F) (08/25)
I don't think I have ever purchased PC Security
I have only once.. I run MWB premium alongside Defender but I got a lifetime license for MWB probably 15 years or more ago for $25. When MWB went subscription they grandfathered all the lifetime licenses. That license has been on at least half a dozen devices since then and has never failed to activate. On every other system in the house I run free MWB and manually do my scans. Running MWB in realtime alongside Defender has never caused me an issue and I have never had an infection of any kind on any computer I used it on..
 

My Computers My Computers

  • At a glance

    Windows 11 Pro 25H2 26200.8655i9-10900 10 core 20 threads32 gbnone-Intel UHD Graphics 630
    OS
    Windows 11 Pro 25H2 26200.8655
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • At a glance

    Windows 11 Pro 24H2 26200.8457AMD Ryzen 7 6800U32 gbintegrated
    Operating System
    Windows 11 Pro 24H2 26200.8457
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.8457
Like I said. I had tried all the freebies. And paid/Norton etc. And the PC got hacked good. I had Windows Defender at that time. 3 yrs ago. And since l've had ESET, have had no problems whatsoever. And I don't have nor use any other. Not even Malwarebytes. ESET does it all. So, yes, if you don't want to pay, use Defender. But even that's not the best. And the ones rated as good, like Bitfinder and Zycarsky, etc. aren't much better.
Since I added ESET, I have done some research and viewed a lot of videos on YouTube and haven't found any negatives about ESET. All positives. So worth the money to me. $59.99 a yr is cheap when compared to the cost of a computer that has been ruined. Whether a hacker or whatever.
 

My Computer My Computer

At a glance

Windows 11 Home 64-bitAMD K19 12 core2TB HDD + 238 SSDAMD Radeon
OS
Windows 11 Home 64-bit
Computer type
PC/Desktop
Manufacturer/Model
HP
CPU
AMD K19 12 core
Motherboard
HP 8906
Memory
2TB HDD + 238 SSD
Graphics Card(s)
AMD Radeon
Sound Card
Realtrek HD Audio
Monitor(s) Displays
Sceptre
Screen Resolution
1920x1080
Hard Drives
WDC WS20EZ..... & KBG50ZNV.....
Cooling
? has a fan!
Keyboard
Lenovo
Mouse
onn optical
Internet Speed
15
Browser
default Firefox back up Edge/instead of chrome
Antivirus
ESET
@TairakuOkami

You can just use Bitdefender Free and you will get the same protection, while running pretty light

Agreed. I've been using Bitdefender Free for quite some years without too much bother. There is a limit of three (3) PC's on the same IP address, then the 4th + becomes unfree.

Bitdefender Free has not given me much annoyance. A few updates have done silly things but were quickly repaired with a revamped update (which can be configured as automatic). My only caveat is that Bitdefender Free may become unfree, quite suddenly. That has happened before, where the Free/Unfree status changed around without much warning. Obviously, I hope this is not repeated.

As some other people have noted, quite a few AV's actually act as a virus, behaving exactly in the manner that one installs an AV to prevent. One quite infamous example from a well-known AV was actually collecting personal data and selling it to interested parties while ostentatiously denying this. When the publicly released evidence became too obvious for outright denial, the group blamed the contractor they themselves had hired to develop that exact sneaky module.
 

My Computer My Computer

At a glance

Windows 11Intel i5 10210U16GbIntel UHD
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
HP 15s_du1xxx
CPU
Intel i5 10210U
Motherboard
85F1
Memory
16Gb
Graphics Card(s)
Intel UHD
Sound Card
Realtek
Screen Resolution
1920 x 1080
I really can’t understand why purchase or use free editions of third party anti-virus. Windows 11 with Windows Security is a fortress, it even has ransom ware protection. Furthermore if you have a reliable imaging system, you can be protected against any possible negative scenarios, restoring your system within minutes...
 

My Computers My Computers

  • At a glance

    Windows 11 PRO 25H2i7 12700H 4.7 GHz16 GB, DDR5, 4800NVIDIA GeFORCE RTX 3050 Ti 4 GB GDDR6 45W - I...
    OS
    Windows 11 PRO 25H2
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 15 9520
    CPU
    i7 12700H 4.7 GHz
    Motherboard
    Dell 0YD3W1
    Memory
    16 GB, DDR5, 4800
    Graphics Card(s)
    NVIDIA GeFORCE RTX 3050 Ti 4 GB GDDR6 45W - INTEL IRIS Xe Graphics
    Sound Card
    Realtek and NVIDIA WDM
    Monitor(s) Displays
    15.6"
    Screen Resolution
    3840X2400 @ 60 Hz ANTIREFLECT 500 nit infinity edge
    Hard Drives
    1 TB M.2 PCle NVMe SSD
    PSU
    Dell
    Case
    Standard case
    Cooling
    Laptop cooling pad
    Keyboard
    Standard
    Mouse
    LOGITECH G304
    Internet Speed
    DOWN 94.75 Mbps up 94.83 Mbps
    Browser
    CHROME
    Antivirus
    MICROSOFT DEFENDER
    Other Info
    Imaging program: Macrium Reflect X Home , and Hasleo Backup Suite
    Google Chrome
    Browser content filter: uBlock Origin and SpywareBlaster
    Heavy programs in use: Photoshop 2025 Beta
  • At a glance

    Windows 11 Home 24H2i7 3630QM @ 2.40 GHz8 GB dual DDR3Intel HD graphics 4000 and ATI AMD Radeon HD ...
    Operating System
    Windows 11 Home 24H2
    Computer type
    Laptop
    Manufacturer/Model
    Samsung series 7 CHRONOS 15" NT770Z5E-S78
    CPU
    i7 3630QM @ 2.40 GHz
    Motherboard
    Samsung NT770Z5E-S78
    Memory
    8 GB dual DDR3
    Graphics card(s)
    Intel HD graphics 4000 and ATI AMD Radeon HD 8800
    Sound Card
    Realtek HD
    Monitor(s) Displays
    Generic PnP monitor
    Screen Resolution
    1920 X 1080 @ 60 Hz
    Hard Drives
    Samsung SSD 860 EVO 500 GB
    PSU
    Samsung
    Case
    standard
    Cooling
    Fans
    Keyboard
    Standard
    Mouse
    Logitech M221
    Internet Speed
    96 down 97 up
    Browser
    Chrome
    Antivirus
    MS Defender
    Other Info
    Imaging program: Macrium Reflect free edition
    Browser content filter: uBlock Origin
$8? Why did you even bother arguing with them over $8?
 

My Computers My Computers

  • At a glance

    Windows 11 Pro 25H2 Build 26200.8655Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz32.0 GB of I forget and the box is in storage.Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    OS
    Windows 11 Pro 25H2 Build 26200.8655
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built 2013
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard thingy
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Touch Screen Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / Mx Air Cordless
    Internet Speed
    2000/500Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    ㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
    TP-Link BE9300 WiFi 7 Bluetooth 5.4 (Archer TBE550E)
    TP-Link TX201 V1 2.5GB Lan

    Grandstream HT812 - VoIP
    ASUS DSL-AX82U - Mesh
    ASUS RT-AC68U - Mesh
    ASUS RT-BE88U Router

    Brother MFC-L2880DW Printer

    I’m on a horse.
  • At a glance

    Windows 11 Pro 25H2 Build 26200.8655Intel Core 12th Gen i5-1240P Processor (1.7 -...16GB LPDDR5 RAMIntel Iris Xe Graphics Processor
    Operating System
    Windows 11 Pro 25H2 Build 26200.8655
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7 14IRL8 - 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
$8? Why did you even bother arguing with them over $8?

Principle, probably, but everyone's situation is different. You never know.
 

My Computers My Computers

  • At a glance

    Windows 11 LTSC 24H2 (26100.4484)Ryzen 7 5800H32GB (RipJaws DDR4 3200)GeForce RTX 3060
    OS
    Windows 11 LTSC 24H2 (26100.4484)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Legion 5 (17ach6h)
    CPU
    Ryzen 7 5800H
    Memory
    32GB (RipJaws DDR4 3200)
    Graphics Card(s)
    GeForce RTX 3060
    Monitor(s) Displays
    Philips 34" Ultrawide (343e2e)
    Screen Resolution
    2560x1080
    Hard Drives
    1TB OEM Samsung NVMe M.2
    1TB Samsung 970 EVO NVMe M.2
    8TB WD Black HDD
    PSU
    300W brick
    Cooling
    Paste replaced with PTM7950
    Keyboard
    Cooler Master (SK-630)
    Mouse
    EVGA X20
    Internet Speed
    500 Mbps
    Browser
    Firefox
    Antivirus
    Windows Defender
  • At a glance

    Windows 11 LTSC 24H2 (26100.4484)Core I7 7700HQ16GB DDR4GeForce GTX 1070
    Operating System
    Windows 11 LTSC 24H2 (26100.4484)
    Computer type
    Laptop
    Manufacturer/Model
    Asus ROG Strix (GL502VSK)
    CPU
    Core I7 7700HQ
    Memory
    16GB DDR4
    Graphics card(s)
    GeForce GTX 1070
    Monitor(s) Displays
    15.6" 60Hz IPS
    Screen Resolution
    1920x1080
    Hard Drives
    256GB OEM Samsung M.2 NVMe
    2TB Team Group EX2 SATA III
    Cooling
    Paste replaced with PTM7950
    Internet Speed
    500 Mbps
    Browser
    Firefox
    Antivirus
    Windows Defender
I have only once.. I run MWB premium alongside Defender but I got a lifetime license for MWB probably 15 years or more ago for $25. When MWB went subscription they grandfathered all the lifetime licenses. That license has been on at least half a dozen devices since then and has never failed to activate. On every other system in the house I run free MWB and manually do my scans. Running MWB in realtime alongside Defender has never caused me an issue and I have never had an infection of any kind on any computer I used it on..
Same here. Malwarebytes pro was on sale for a lifetime license a very long time ago. I snatched that up so fast. Wish I would have bought more than one. Still true to their word as well which is nice. I don't really consider it an antivirus, so I have it turned off in the windows security center so that windows defender can still run.
 

My Computers My Computers

  • At a glance

    Windows 11 ProRyzen 7 5700 X3D64 GB DDR4 3600mhz Gskill Ripjaws VRTX 4070 Super , 12GB VRAM Asus EVO Overclock
    OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Built
    CPU
    Ryzen 7 5700 X3D
    Motherboard
    MSI MPG B550 GAMING PLUS
    Memory
    64 GB DDR4 3600mhz Gskill Ripjaws V
    Graphics Card(s)
    RTX 4070 Super , 12GB VRAM Asus EVO Overclock
    Monitor(s) Displays
    Gigabyte M27Q (rev. 2.0) 2560 x 1440 @ 170hz HDR
    Hard Drives
    2TB Samsung nvme ssd
    4TB Western Digital nvme ssd
    PSU
    CORSAIR RMx SHIFT Series™ RM750x 80 PLUS Gold Fully Modular ATX Power Supply
    Case
    CORSAIR 3500X ARGB Mid-Tower ATX PC Case – Black
    Cooling
    ID-COOLING FROSTFLOW X 240 CPU Water Cooler
    Keyboard
    Logitech G213
    Mouse
    Logitech G203
    Internet Speed
    1.2gbps Fiber 😎
  • At a glance

    Chrome OSIntel Pentium Quad Core4GB LPDDR4
    Operating System
    Chrome OS
    Computer type
    Laptop
    Manufacturer/Model
    HP Chromebook
    CPU
    Intel Pentium Quad Core
    Memory
    4GB LPDDR4
    Monitor(s) Displays
    14 Inch HD SVA anti glare micro edge display
    Hard Drives
    64 GB emmc
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