BSOD error code 0x0000225 after incomplete update on a new laptop

Hi,

I had just bought a new laptop and turned it on for the first time last night. It showed that it needed to update somethings so i just went with it and it restarted into a firmware update. Problem is the update was incomplete and now I cannot boot into windows at all and keep saying cannot access or find device.

I've tried several things including bootrec, chkdsk, bcdboot but to no avail. I'm left with just reinstalling win11 but i'd like to know if there's anything else i can try.

What is the make and model of the laptop?

Boot to Windows RE using a bootable Windows Media Creation Tool (MCT)



There are a variety of error messages related to this error code.

Please post an image of the full 0x0000225 error message.


These are all trial and error steps.


1) Boot to the Windows MCT flash drive

2) Type:
bcdedit /enum all
bcdedit | find"osdevice"
diskpart
lis dis
lis vol
sel dis 0
det dis
lis par
sel par 1
det par
sel par 2
det par
sel par 3
det par
sel par 4
det par
sel par 5
det par

Post images or share links into this thread displaying the commands with results.


3) Type:

dism /image:W:\ /cleanup-image /revertpendingactions

(change the drive letter W: to the drive letter displayed as the partition drive letter displayed in the second command result)

Reboot as needed.

Post images or share links into this thread.
For share links please use one drive, drop box, or google drive.

As it is a brand new laptop and was the first time you turned it on I would suggest you check if the manufacturer has a way you can simply restore it to its factory state. Often there is a recovery method provided for this situation.