OS4OS
Member
- Local time
- 10:33 AM
- Posts
- 1
- OS
- Windows 11
Link for Log Collector file: Dropbox
The error occurs when the computer tries to wake from sleep or hibernation mode.
Not always on the first try, but guaranteed within a week.
Crash log points to a unknown function call from ctxhda.sys.
This issue is bugging me like for aa year now.
Also I suspect sometimes it prevents the PC from going into sleep/hibernation mode, with vents running high.
Increased my power bill from last year about 1175€.
Minidump:
After much pledges here is the answer from Creative Support:
Dear John,
Thank you for your reply.
Unfortunately, we are unable to reproduce the problem on our end. Therefore, we have no solutions to offer in this matter.
Thank you for your understanding.
Sincerely,
Chris
Creative Worldwide Customer Response
The error occurs when the computer tries to wake from sleep or hibernation mode.
Not always on the first try, but guaranteed within a week.
Crash log points to a unknown function call from ctxhda.sys.
This issue is bugging me like for aa year now.
Also I suspect sometimes it prevents the PC from going into sleep/hibernation mode, with vents running high.
Increased my power bill from last year about 1175€.
Minidump:
Code:
************* Preparing the environment for Debugger Extensions Gallery repositories **************
ExtensionRepository : Implicit
UseExperimentalFeatureForNugetShare : true
AllowNugetExeUpdate : true
NonInteractiveNuget : true
AllowNugetMSCredentialProviderInstall : true
AllowParallelInitializationOfLocalRepositories : true
EnableRedirectToV8JsProvider : false
-- Configuring repositories
----> Repository : LocalInstalled, Enabled: true
----> Repository : UserExtensions, Enabled: true
>>>>>>>>>>>>> Preparing the environment for Debugger Extensions Gallery repositories completed, duration 0.047 seconds
************* Waiting for Debugger Extensions Gallery to Initialize **************
>>>>>>>>>>>>> Waiting for Debugger Extensions Gallery to Initialize completed, duration 0.015 seconds
----> Repository : UserExtensions, Enabled: true, Packages count: 0
----> Repository : LocalInstalled, Enabled: true, Packages count: 29
Microsoft (R) Windows Debugger Version 10.0.26100.1 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [D:\Minidump\122025-38234-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 26100 MP (24 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Kernel base = 0xfffff806`82000000 PsLoadedModuleList = 0xfffff806`82ef5010
Debug session time: Sat Dec 20 07:23:26.722 2025 (UTC + 1:00)
System Uptime: 2 days 19:04:50.462
Loading Kernel Symbols
...............................................................
................................................................
................................................................
................................................................
..............................................
Loading User Symbols
PEB is paged out (Peb.Ldr = 00000000`009fb018). Type ".hh dbgerr001" for details
Loading unloaded module list
..................................................
For analysis of this file, run !analyze -v
8: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the BugCheck
Arg2: fffff8066a711eac, Address of the instruction which caused the BugCheck
Arg3: ffffee8362a462f0, Address of the context record for the exception that caused the BugCheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
*** WARNING: Unable to verify timestamp for CtxHda.sys
KEY_VALUES_STRING: 1
Key : Analysis.CPU.mSec
Value: 1108
Key : Analysis.Elapsed.mSec
Value: 3043
Key : Analysis.IO.Other.Mb
Value: 0
Key : Analysis.IO.Read.Mb
Value: 0
Key : Analysis.IO.Write.Mb
Value: 0
Key : Analysis.Init.CPU.mSec
Value: 1640
Key : Analysis.Init.Elapsed.mSec
Value: 11655
Key : Analysis.Memory.CommitPeak.Mb
Value: 101
Key : Bugcheck.Code.LegacyAPI
Value: 0x3b
Key : Dump.Attributes.AsUlong
Value: 21008
Key : Dump.Attributes.DiagDataWrittenToHeader
Value: 1
Key : Dump.Attributes.ErrorCode
Value: 0
Key : Dump.Attributes.KernelGeneratedTriageDump
Value: 1
Key : Dump.Attributes.LastLine
Value: Dump completed successfully.
Key : Dump.Attributes.ProgressPercentage
Value: 0
Key : Failure.Bucket
Value: AV_CtxHda!unknown_function
Key : Failure.Hash
Value: {809b5bf1-6711-78f8-4810-646844698987}
BUGCHECK_CODE: 3b
BUGCHECK_P1: c0000005
BUGCHECK_P2: fffff8066a711eac
BUGCHECK_P3: ffffee8362a462f0
BUGCHECK_P4: 0
FILE_IN_CAB: 122025-38234-01.dmp
DUMP_FILE_ATTRIBUTES: 0x21008
Kernel Generated Triage Dump
CONTEXT: ffffee8362a462f0 -- (.cxr 0xffffee8362a462f0)
rax=0000000000000001 rbx=ffffc68420dc18a0 rcx=ffffc684ae7ba1d0
rdx=0000000000000003 rsi=ffffc684952c0654 rdi=ffffc684e0a03010
rip=fffff8066a711eac rsp=ffffee8362a46d20 rbp=0000000000000005
r8=0000000000000001 r9=ffffc684644e4180 r10=fffff780000003b0
r11=0000000000000000 r12=ffffc684ab4edb60 r13=0000000000000014
r14=ffffc684952c0640 r15=ffffee8362a46ef0
iopl=0 nv up ei ng nz na pe nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00050282
CtxHda+0x31eac:
fffff806`6a711eac ff5020 call qword ptr [rax+20h] ds:002b:00000000`00000021=????????????????
Resetting default scope
BLACKBOXBSD: 1 (!blackboxbsd)
BLACKBOXNTFS: 1 (!blackboxntfs)
BLACKBOXPNP: 1 (!blackboxpnp)
BLACKBOXWINLOGON: 1
CUSTOMER_CRASH_COUNT: 1
PROCESS_NAME: Creative.SBCom
STACK_TEXT:
ffffee83`62a46d20 00000000`00000000 : 00000000`00000082 00000000`00000000 00000000`00000000 00000000`00000014 : CtxHda+0x31eac
SYMBOL_NAME: CtxHda+31eac
MODULE_NAME: CtxHda
IMAGE_NAME: CtxHda.sys
STACK_COMMAND: .cxr 0xffffee8362a462f0 ; kb
BUCKET_ID_FUNC_OFFSET: 31eac
FAILURE_BUCKET_ID: AV_CtxHda!unknown_function
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {809b5bf1-6711-78f8-4810-646844698987}
Followup: MachineOwner
---------After much pledges here is the answer from Creative Support:
Dear John,
Thank you for your reply.
Unfortunately, we are unable to reproduce the problem on our end. Therefore, we have no solutions to offer in this matter.
Thank you for your understanding.
Sincerely,
Chris
Creative Worldwide Customer Response
- Windows Build/Version
- Microsoft Windows [Version 10.0.26100.7462]
My Computer
System One
-
- OS
- Windows 11
- Computer type
- PC/Desktop
- Manufacturer/Model
- self-built
- CPU
- Ryzen 9900
- Motherboard
- X870E AORUS PRO ICE (Rev. 1.0)
- Memory
- Silicon Power DDR5 64GB (2x32GB) RGB 6000MT/s (PC5-48000) 288-pin CL30 1.35V UDIMM Desktop Memory Module RAM SP064GXLWU60AFDH White RGB
- Graphics Card(s)
- Nvidia RTX 4070
- Sound Card
- Creative AE-5 Plus
- Monitor(s) Displays
- LG Electronics 27GP850P-B Ultragear™ Gaming Monitor 27'' (68cm)
- Screen Resolution
- 2560x1440
- Hard Drives
- WD Black SN 850 2TB
- PSU
- Corsair HXi 1000W
- Cooling
- Corsair iCUE H150i ELITE CAPELLIX
- Keyboard
- Corsair K70 RGB MK.2 Low Profile RAPIDFIRE
- Mouse
- Logitech
- Internet Speed
- 50MBit
