Solved Can someone help me identify what Event 9007 nhi is?


rezpower

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For few days, my system log is full of these messages :
"The driver entered RTD3.
All the connected devices will be removed from driver's internal state, so it is expected that DeviceDisconnected events will happen."

I looked at older dates and this message would not populate in this way. I maybe had one or two per day.
Screenshot 2024-11-27 021009.webp
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Legion 7i
    CPU
    Intel i7-12800HX
    Memory
    32 GB DDR5 4800 MHz dual-channel
    Graphics Card(s)
    NVIDIA® GeForce RTX™ 3080 Ti
    Sound Card
    Steinberg UR44
    Hard Drives
    1 TB SSD (M.2 NVMe PCIe 4.0 x4
    2 TB SSD Samsung 980 PRO NNMe
    Browser
    Firefox
    Antivirus
    Windows Defender + Malwarebytes
Update your graphics driver.
 

My Computers

System One System Two

  • OS
    11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Asus TUF Gaming F16 (2024)
    CPU
    i7 13650HX
    Memory
    16GB DDR5
    Graphics Card(s)
    GeForce RTX 4060 Mobile
    Sound Card
    Eastern Electric MiniMax DAC Supreme; Emotiva UMC-200; Astell & Kern AK240
    Monitor(s) Displays
    Sony Bravia XR-55X90J
    Screen Resolution
    3840×2160
    Hard Drives
    512GB SSD internal
    37TB external
    PSU
    Li-ion
    Cooling
    2× Arc Flow Fans, 4× exhaust vents, 5× heatpipes
    Keyboard
    Logitech K800
    Mouse
    Logitech G402
    Internet Speed
    20Mbit/s up, 250Mbit/s down
    Browser
    FF
  • Operating System
    11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Medion S15450
    CPU
    i5 1135G7
    Memory
    16GB DDR4
    Graphics card(s)
    Intel Iris Xe
    Sound Card
    Eastern Electric MiniMax DAC Supreme; Emotiva UMC-200; Astell & Kern AK240
    Monitor(s) Displays
    Sony Bravia XR-55X90J
    Screen Resolution
    3840×2160
    Hard Drives
    2TB SSD internal
    37TB external
    PSU
    Li-ion
    Mouse
    Logitech G402
    Keyboard
    Logitech K800
    Internet Speed
    20Mbit/s up, 250Mbit/s down
    Browser
    FF
Update your graphics driver.
Both Nvidia and Intel drivers are up to date and working fine. Also very stable and trouble free when gaming!

Btw I heard few notification sounds, but no notification is showing in the notification center!
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Legion 7i
    CPU
    Intel i7-12800HX
    Memory
    32 GB DDR5 4800 MHz dual-channel
    Graphics Card(s)
    NVIDIA® GeForce RTX™ 3080 Ti
    Sound Card
    Steinberg UR44
    Hard Drives
    1 TB SSD (M.2 NVMe PCIe 4.0 x4
    2 TB SSD Samsung 980 PRO NNMe
    Browser
    Firefox
    Antivirus
    Windows Defender + Malwarebytes
Both Nvidia and Intel drivers are up to date and working fine. Also very stable and trouble free when gaming!

Btw I heard few notification sounds, but no notification is showing in the notification center!
Disable USB Selective Suspend.
 

My Computers

System One System Two

  • OS
    11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Asus TUF Gaming F16 (2024)
    CPU
    i7 13650HX
    Memory
    16GB DDR5
    Graphics Card(s)
    GeForce RTX 4060 Mobile
    Sound Card
    Eastern Electric MiniMax DAC Supreme; Emotiva UMC-200; Astell & Kern AK240
    Monitor(s) Displays
    Sony Bravia XR-55X90J
    Screen Resolution
    3840×2160
    Hard Drives
    512GB SSD internal
    37TB external
    PSU
    Li-ion
    Cooling
    2× Arc Flow Fans, 4× exhaust vents, 5× heatpipes
    Keyboard
    Logitech K800
    Mouse
    Logitech G402
    Internet Speed
    20Mbit/s up, 250Mbit/s down
    Browser
    FF
  • Operating System
    11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Medion S15450
    CPU
    i5 1135G7
    Memory
    16GB DDR4
    Graphics card(s)
    Intel Iris Xe
    Sound Card
    Eastern Electric MiniMax DAC Supreme; Emotiva UMC-200; Astell & Kern AK240
    Monitor(s) Displays
    Sony Bravia XR-55X90J
    Screen Resolution
    3840×2160
    Hard Drives
    2TB SSD internal
    37TB external
    PSU
    Li-ion
    Mouse
    Logitech G402
    Keyboard
    Logitech K800
    Internet Speed
    20Mbit/s up, 250Mbit/s down
    Browser
    FF
nhi = Native Host Interface
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 26100.3025
    Computer type
    PC/Desktop
    Manufacturer/Model
    Homebuilt
    CPU
    Intel Core i9 13900K
    Motherboard
    Asus ProArt Z790 Creator WiFi - Bios 2703
    Memory
    Corsair Dominator Platinum 64gb 5600MT/s DDR5 Dual Channel
    Graphics Card(s)
    Sapphire NITRO+ AMD Radeon RX 7900 XTX Vapor-X 24GB
    Sound Card
    External DAC - Headphone Amplifier: Cambridge Audio DACMagic200M
    Monitor(s) Displays
    Panasonic MX950 Mini LED 55" TV 120hz
    Screen Resolution
    3840 x 2160 120hz
    Hard Drives
    Samsung 980 Pro 2TB (OS)
    Samsung 980 Pro 1TB (Files)
    Lexar NZ790 4TB
    LaCie d2 Professional 6TB external - USB 3.1
    Seagate One Touch 18TB external HD - USB 3.0
    PSU
    Corsair RM1200x Shift
    Case
    Corsair RGB Smart Case 5000x (white)
    Cooling
    Corsair iCue H150i Elite Capellix XT
    Keyboard
    Logitech K860
    Mouse
    Logitech MX Ergo Trackball
    Internet Speed
    Fibre 900/500 Mbps
    Browser
    Microsoft Edge Chromium
    Antivirus
    Bitdefender Total Security
    Other Info
    AMD Radeon Software & Drivers 24.12.1
    AOMEI Backupper Pro
    Dashlane password manager
    Logitech Brio 4K Webcam
    Orico 10-port powered USB 3.0 hub
  • Operating System
    Windows 11 Pro 24H2 26100.2894
    Computer type
    Laptop
    Manufacturer/Model
    Asus Vivobook X1605VA
    CPU
    Intel® Core™ i9-13900H
    Motherboard
    Asus X1605VA bios 309
    Memory
    32GB DDR4-3200 Dual channel
    Graphics card(s)
    *Intel Iris Xᵉ Graphics G7 (96EU) 32.0.101.6078
    Sound Card
    Realtek | Intel SST Bluetooth & USB
    Monitor(s) Displays
    16.0-inch, WUXGA 16:10 aspect ratio, IPS-level Panel
    Screen Resolution
    1920 x 1200 60hz
    Hard Drives
    512GB M.2 NVMe™ PCIe® 3.0 SSD
    Other Info
    720p Webcam
Disable USB Selective Suspend.
Done! I hope this will make it stop!
this just happened again few minutes ago (before disabling USB selective suspend) and I again heard the notification sound. Same sound as when I disconnect an external hard disk!
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Legion 7i
    CPU
    Intel i7-12800HX
    Memory
    32 GB DDR5 4800 MHz dual-channel
    Graphics Card(s)
    NVIDIA® GeForce RTX™ 3080 Ti
    Sound Card
    Steinberg UR44
    Hard Drives
    1 TB SSD (M.2 NVMe PCIe 4.0 x4
    2 TB SSD Samsung 980 PRO NNMe
    Browser
    Firefox
    Antivirus
    Windows Defender + Malwarebytes
Do you have a thunderbolt dock?
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 26100.2314
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External drives 512gb Samsung m.2 sata+1tb Kingston m2.nvme+ 4gb Solidigm nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
Do you have a thunderbolt dock?

Hi glasskuter,
No, I don't have a thunderbolt dock. But I have two USB-C to USB-A adapters in two of my thunderbolt ports. (one connecting Midi Piano to PC and the other one is for external USB HDD. What I find strange is that, the event does not say which driver or device is disconnecting and reconnecting. I wish I could find out which driver nhi is referring to!
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Legion 7i
    CPU
    Intel i7-12800HX
    Memory
    32 GB DDR5 4800 MHz dual-channel
    Graphics Card(s)
    NVIDIA® GeForce RTX™ 3080 Ti
    Sound Card
    Steinberg UR44
    Hard Drives
    1 TB SSD (M.2 NVMe PCIe 4.0 x4
    2 TB SSD Samsung 980 PRO NNMe
    Browser
    Firefox
    Antivirus
    Windows Defender + Malwarebytes
Hi i have the same issue on my lenovo laptop idk how to fix it and my device manager keep refreshing
 

My Computer

System One

  • OS
    windows 11
    Computer type
    Laptop
It is my opinion this is another of the indiosyncracies of modern standby devices and the the way S0 deals with power to your usb-c ports. I formed this opinion after I read this
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 26100.2314
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External drives 512gb Samsung m.2 sata+1tb Kingston m2.nvme+ 4gb Solidigm nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
There is a thread over on the MS forums from a couple of years ago with the same error and messages in the Event Viewer.


One thing you could try which is mentioned in the thread is to run this command from Powershell. It will print out on screen the status of all the USB ports on your computer and are they working.

Get-PnpDevice -PresentOnly | Where-Object { $_.InstanceId -match '^USB' }

This issue can be related to USB-C but can be caused my software.

EDIT: Someone here at these forums is @zbook who may be able to help you identify the source of the issue.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 26100.3025
    Computer type
    PC/Desktop
    Manufacturer/Model
    Homebuilt
    CPU
    Intel Core i9 13900K
    Motherboard
    Asus ProArt Z790 Creator WiFi - Bios 2703
    Memory
    Corsair Dominator Platinum 64gb 5600MT/s DDR5 Dual Channel
    Graphics Card(s)
    Sapphire NITRO+ AMD Radeon RX 7900 XTX Vapor-X 24GB
    Sound Card
    External DAC - Headphone Amplifier: Cambridge Audio DACMagic200M
    Monitor(s) Displays
    Panasonic MX950 Mini LED 55" TV 120hz
    Screen Resolution
    3840 x 2160 120hz
    Hard Drives
    Samsung 980 Pro 2TB (OS)
    Samsung 980 Pro 1TB (Files)
    Lexar NZ790 4TB
    LaCie d2 Professional 6TB external - USB 3.1
    Seagate One Touch 18TB external HD - USB 3.0
    PSU
    Corsair RM1200x Shift
    Case
    Corsair RGB Smart Case 5000x (white)
    Cooling
    Corsair iCue H150i Elite Capellix XT
    Keyboard
    Logitech K860
    Mouse
    Logitech MX Ergo Trackball
    Internet Speed
    Fibre 900/500 Mbps
    Browser
    Microsoft Edge Chromium
    Antivirus
    Bitdefender Total Security
    Other Info
    AMD Radeon Software & Drivers 24.12.1
    AOMEI Backupper Pro
    Dashlane password manager
    Logitech Brio 4K Webcam
    Orico 10-port powered USB 3.0 hub
  • Operating System
    Windows 11 Pro 24H2 26100.2894
    Computer type
    Laptop
    Manufacturer/Model
    Asus Vivobook X1605VA
    CPU
    Intel® Core™ i9-13900H
    Motherboard
    Asus X1605VA bios 309
    Memory
    32GB DDR4-3200 Dual channel
    Graphics card(s)
    *Intel Iris Xᵉ Graphics G7 (96EU) 32.0.101.6078
    Sound Card
    Realtek | Intel SST Bluetooth & USB
    Monitor(s) Displays
    16.0-inch, WUXGA 16:10 aspect ratio, IPS-level Panel
    Screen Resolution
    1920 x 1200 60hz
    Hard Drives
    512GB M.2 NVMe™ PCIe® 3.0 SSD
    Other Info
    720p Webcam
It is my opinion this is another of the indiosyncracies of modern standby devices and the the way S0 deals with power to your usb-c ports. I formed this opinion after I read this
Yup, this is common issue that seems to have different causes and isn't always easy to diagnose.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 26100.3025
    Computer type
    PC/Desktop
    Manufacturer/Model
    Homebuilt
    CPU
    Intel Core i9 13900K
    Motherboard
    Asus ProArt Z790 Creator WiFi - Bios 2703
    Memory
    Corsair Dominator Platinum 64gb 5600MT/s DDR5 Dual Channel
    Graphics Card(s)
    Sapphire NITRO+ AMD Radeon RX 7900 XTX Vapor-X 24GB
    Sound Card
    External DAC - Headphone Amplifier: Cambridge Audio DACMagic200M
    Monitor(s) Displays
    Panasonic MX950 Mini LED 55" TV 120hz
    Screen Resolution
    3840 x 2160 120hz
    Hard Drives
    Samsung 980 Pro 2TB (OS)
    Samsung 980 Pro 1TB (Files)
    Lexar NZ790 4TB
    LaCie d2 Professional 6TB external - USB 3.1
    Seagate One Touch 18TB external HD - USB 3.0
    PSU
    Corsair RM1200x Shift
    Case
    Corsair RGB Smart Case 5000x (white)
    Cooling
    Corsair iCue H150i Elite Capellix XT
    Keyboard
    Logitech K860
    Mouse
    Logitech MX Ergo Trackball
    Internet Speed
    Fibre 900/500 Mbps
    Browser
    Microsoft Edge Chromium
    Antivirus
    Bitdefender Total Security
    Other Info
    AMD Radeon Software & Drivers 24.12.1
    AOMEI Backupper Pro
    Dashlane password manager
    Logitech Brio 4K Webcam
    Orico 10-port powered USB 3.0 hub
  • Operating System
    Windows 11 Pro 24H2 26100.2894
    Computer type
    Laptop
    Manufacturer/Model
    Asus Vivobook X1605VA
    CPU
    Intel® Core™ i9-13900H
    Motherboard
    Asus X1605VA bios 309
    Memory
    32GB DDR4-3200 Dual channel
    Graphics card(s)
    *Intel Iris Xᵉ Graphics G7 (96EU) 32.0.101.6078
    Sound Card
    Realtek | Intel SST Bluetooth & USB
    Monitor(s) Displays
    16.0-inch, WUXGA 16:10 aspect ratio, IPS-level Panel
    Screen Resolution
    1920 x 1200 60hz
    Hard Drives
    512GB M.2 NVMe™ PCIe® 3.0 SSD
    Other Info
    720p Webcam
It is my opinion this is another of the indiosyncracies of modern standby devices and the the way S0 deals with power to your usb-c ports. I formed this opinion after I read this
The crazy thing is that my laptop despite being a recent one does not support modern standby!

C:\Users\Legion7i>powercfg /a
The following sleep states are available on this system:
Standby (S3)
Hibernate
Hybrid Sleep
Fast Startup

The following sleep states are not available on this system:
Standby (S1)
The system firmware does not support this standby state.

Standby (S2)
The system firmware does not support this standby state.

Standby (S0 Low Power Idle)
The system firmware does not support this standby state.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Legion 7i
    CPU
    Intel i7-12800HX
    Memory
    32 GB DDR5 4800 MHz dual-channel
    Graphics Card(s)
    NVIDIA® GeForce RTX™ 3080 Ti
    Sound Card
    Steinberg UR44
    Hard Drives
    1 TB SSD (M.2 NVMe PCIe 4.0 x4
    2 TB SSD Samsung 980 PRO NNMe
    Browser
    Firefox
    Antivirus
    Windows Defender + Malwarebytes
There is a thread over on the MS forums from a couple of years ago with the same error and messages in the Event Viewer.


One thing you could try which is mentioned in the thread is to run this command from Powershell. It will print out on screen the status of all the USB ports on your computer and are they working.

Get-PnpDevice -PresentOnly | Where-Object { $_.InstanceId -match '^USB' }

This issue can be related to USB-C but can be caused my software.

EDIT: Someone here at these forums is @zbook who may be able to help you identify the source of the issue.
here is the result, not sure if it helps finding anything out:

PS C:\Users\Legion7i> Get-PnpDevice -PresentOnly | Where-Object { $_.InstanceId -match '^USB' }

Status Class FriendlyName InstanceId
------ ----- ------------ ----------
OK USB G502 HERO USB\VID_...
OK MEDIA Steinberg UR44 USB\VID_...
OK MEDIA Portable Grand USB\VID_...
OK USB USB Composite Device USB\VID_...
OK USB USB Root Hub (USB 3.0) USB\ROOT...
OK USB USB Composite Device USB\VID_...
OK HIDClass USB Input Device USB\VID_...
OK HIDClass USB Input Device USB\VID_...
OK USB USB Root Hub (USB 3.0) USB\ROOT...
OK Biometric ELAN WBF Fingerprint Sensor USB\VID_...
OK HIDClass USB Input Device USB\VID_...
OK HIDClass USB Input Device USB\VID_...
OK HIDClass USB Input Device USB\VID_...
OK HIDClass USB Input Device USB\VID_...
OK HIDClass USB Input Device USB\VID_...
OK Ports USB Serial Device (COM3) USB\VID_...
OK G502 HERO USB\VID_...
OK Bluetooth Intel(R) Wireless Bluetooth(R) USB\VID_...
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Legion 7i
    CPU
    Intel i7-12800HX
    Memory
    32 GB DDR5 4800 MHz dual-channel
    Graphics Card(s)
    NVIDIA® GeForce RTX™ 3080 Ti
    Sound Card
    Steinberg UR44
    Hard Drives
    1 TB SSD (M.2 NVMe PCIe 4.0 x4
    2 TB SSD Samsung 980 PRO NNMe
    Browser
    Firefox
    Antivirus
    Windows Defender + Malwarebytes
@rezpower Have you poked around in UEFI bios to see if there might be some setting that affects this. Although I have a PC and it's not a Lenovo, I looked at my bios. I have some settings under a category named power management or advanced.

Also, the events may be related to one of the connected devices OR one or both of the two USB-C to USB-A adapters OR one of the usb-c ports. Have you tried the process of elimination with only one of the devices connected. If it happens with that device using that particular adapter in that particular port, disconnect it and put the other device in that port. If it doesn't happen with the second device, that would point to an issue with the first device or its adapter. Eliminate it being a port issue in the same way.

I am betting on the problem being related to one or both the adapters. Adapters of all kinds are notorious for making one chase his tail when troubleshooting weird issues. I learned that lesson when trying to use video adapter,.
I have had much better luck with adapter cables which eliminate that extra connection one has with adapters. Like this one that came with my external drive.
Screenshot 2024-11-27 220151.webp
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 26100.2314
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External drives 512gb Samsung m.2 sata+1tb Kingston m2.nvme+ 4gb Solidigm nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
Thanks a lot , I will check and will be back to report. For now I removed the two USB-C to Usb adapters , one by one and the message is still there.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Legion 7i
    CPU
    Intel i7-12800HX
    Memory
    32 GB DDR5 4800 MHz dual-channel
    Graphics Card(s)
    NVIDIA® GeForce RTX™ 3080 Ti
    Sound Card
    Steinberg UR44
    Hard Drives
    1 TB SSD (M.2 NVMe PCIe 4.0 x4
    2 TB SSD Samsung 980 PRO NNMe
    Browser
    Firefox
    Antivirus
    Windows Defender + Malwarebytes
Please post a V2 log collector share link

 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Hi i have the same issue on my lenovo laptop idk how to fix it and my device manager keep refreshing
Still thinking about this@rezpower. Especially since @delta69 has a Lenovo, too. If you have Lenovo Vantage app installed, run it to see if it finds any driver or bios updates. If you don't have the app, manually check to make sure you are running the latest bios version.

Only one thing we know for certain at this point and that is it's power related.
3 questions. What is the make/model of the adapter you are using? I want to look up its specs to see how it handles power

Are either/both of the connected devices powered devices or do they run off usb power?

Does it happen when the laptop is connected to mains, only when it's on battery power, or both?
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 26100.2314
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External drives 512gb Samsung m.2 sata+1tb Kingston m2.nvme+ 4gb Solidigm nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
Still thinking about this@rezpower. Especially since @delta69 has a Lenovo, too. If you have Lenovo Vantage app installed, run it to see if it finds any driver or bios updates. If you don't have the app, manually check to make sure you are running the latest bios version.

Only one thing we know for certain at this point and that is it's power related.
3 questions. What is the make/model of the adapter you are using? I want to look up its specs to see how it handles power

Are either/both of the connected devices powered devices or do they run off usb power?

Does it happen when the laptop is connected to mains, only when it's on battery power, or both?
Sorry for the late reply. Had a busy day today.
To answer your 3 questions:
1- Here is the adapter , I bought it on amazon.fr
2.webp1.webp

2- I connect one of them to my External USB HDD and SDD, Both the 8TB SDD and 5 TB HDD are not powered and get the power from PC. The other one is connected to a YAMAHA Electric Piano and of course the piano is powered. BUT interesting is the fact that I do not have my HDD or PIANO always connected to the PC 7/7 24/24. I only turn on piano when I play and connect HDD if I want to access the HDD. But nhi messages also appear when non of these devices are connected.

3- The laptop is ALWAYS connected to power and I never use it on battery. So never tried on battery.

Last night I removed both adapters and I was still having the nhi messages, but very rarely. On each usb connection to the PC at least two of these messages appear....One saying:
Driver exit RTD3.
All the connected devices will now cause DeviceConnected events.

and the second one:
The driver entered RTD3.
All the connected devices will be removed from driver's internal state, so it is expected that DeviceDisconnected events will happen.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Legion 7i
    CPU
    Intel i7-12800HX
    Memory
    32 GB DDR5 4800 MHz dual-channel
    Graphics Card(s)
    NVIDIA® GeForce RTX™ 3080 Ti
    Sound Card
    Steinberg UR44
    Hard Drives
    1 TB SSD (M.2 NVMe PCIe 4.0 x4
    2 TB SSD Samsung 980 PRO NNMe
    Browser
    Firefox
    Antivirus
    Windows Defender + Malwarebytes
Please post a V2 log collector share link

Thanks for you reply and your help. I sent you the link to the file by DM.

Btw, my laptop is still under premium warranty and can be repaired at my place . if you think that there is a hardware problem I would ask for a repair before I run out of warranty. Maybe you will see in the logs that on each boot I also have 6 "Event 17 WHEA " erros. I had this problem from day one. But laptop was working file despite the error.
 
Last edited:

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Legion 7i
    CPU
    Intel i7-12800HX
    Memory
    32 GB DDR5 4800 MHz dual-channel
    Graphics Card(s)
    NVIDIA® GeForce RTX™ 3080 Ti
    Sound Card
    Steinberg UR44
    Hard Drives
    1 TB SSD (M.2 NVMe PCIe 4.0 x4
    2 TB SSD Samsung 980 PRO NNMe
    Browser
    Firefox
    Antivirus
    Windows Defender + Malwarebytes

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