Cannot connect my phone to machine


ICIT2LOL

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I have some photos that I would like to download from my Google Pixel Pro 6 phone to my computer but it is just not being recognised as a USB connected device.
Any tips or info really appreciated.
 

My Computer

System One

  • OS
    Windows 11 Pro 22H2 (OS Build 22621.2361)
    Computer type
    Laptop
    Manufacturer/Model
    Asus Vivo notebook X712P
    CPU
    i7 -10510U
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    Asus
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    Samsung 16GB DDR4 2666 MHz
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As a workaround, using whatever USB-C / MicroUSB adapter is necessary, connect a Fat32-formatted USB stick to the phone to copy the files to.
- The USB needs to be formatted Fat32 to avoid problems with Android apps.
- I use the Android app TotalCommander as my Android File manager but there are lots of choices [as long as you format the USB stick as Fat32].
- {added after Berton's post below} You can circumvent Fat32's 32GB limit using a variety of methods including Use MTPW to fat32 format large drives - Bree #11 - TenForums

Your photos are probably in a subfolder of DCIM such as DCIM/Camera on the main internal storage drive.

Best of luck,
Denis
 
Last edited:

My Computer

System One

  • OS
    Windows 11 Home x64 Version 23H2 Build 22631.3447
A note adding to what @Try3 said, most USB Thumb drives come factory-formatted as FAT32, at least up through 256GB, largest I have on hand. FAT32 is commonly needed with Mac OS X/newer macOS and Linux, however Windows cannot format over 32GB as FAT32. Also of note is the limit of single-file-size of 4GB on FAT32.
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
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    Onboard, no VGA, using a DisplayPort-to-VGA adapter
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    24" Dell
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    512GB SSD NVMe, 2TB WDC HDD
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    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
And now, to address the problem itself:

- I think that you need to get another USB cable to connect your phone to your computer. I think this is the most likely cause of the problem.
- If the replacement cable also shows the same problem then I suggest you try connecting your phone to somebody else's computer using both the original & the replacement cable.
- If the connection to another computer does not work then try connecting somebody else's Android phone to your computer.

Best of luck,
Denis
 

My Computer

System One

  • OS
    Windows 11 Home x64 Version 23H2 Build 22631.3447
And now, to address the problem itself:

- I think that you need to get another USB cable to connect your phone to your computer. I think this is the most likely cause of the problem.
- If the replacement cable also shows the same problem then I suggest you try connecting your phone to somebody else's computer using both the original & the replacement cable.
- If the connection to another computer does not work then try connecting somebody else's Android phone to your computer.

Best of luck,
Denis
The USB cable could be a charging cable only and not a data cable. I have run into this problem a few times.
 

My Computers

System One System Two

  • OS
    Windows 11 Canary Channel
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    PC/Desktop
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    PowerSpec B746
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    Intel Core i7-10700K
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    ASRock Z490 Phantom Gaming 4/ax
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    16GB (8GB PC4-19200 DDR4 SDRAM x2)
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    Windows 11 Canary Channel
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    PowerSpec G156
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    Intel Core i5-8400 CPU @ 2.80GHz
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Ok folks thanks for the tips I shall try the straight hookup as mentioned first because I don't know how to transfer files from the phone to the stick yet.
I remember doing this once before and it worked and that was on my main laptop perhaps the main desktop doesn't like doing this?
 

My Computer

System One

  • OS
    Windows 11 Pro 22H2 (OS Build 22621.2361)
    Computer type
    Laptop
    Manufacturer/Model
    Asus Vivo notebook X712P
    CPU
    i7 -10510U
    Motherboard
    Asus
    Memory
    Samsung 16GB DDR4 2666 MHz
    Graphics Card(s)
    On board Intel CPU graphics
    Sound Card
    N/a
    Monitor(s) Displays
    Generic
    Hard Drives
    Samsung 970 Pro NMe
    PSU
    N/A
    Case
    N/A
    Cooling
    Asus in built
    Keyboard
    Generic
    Mouse
    Logitec Wireless
    Internet Speed
    50MB max
    Browser
    Brave
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    ESET Smart Security
perhaps the main desktop doesn't like doing this?
I really do think the cable is the most likely culprit.

You have not mentioned your Android version. I've USB-connected up to version Android 11. I don't know if there are any special considerations for connecting Android 12 by USB.

Best of luck,
Denis
 

My Computer

System One

  • OS
    Windows 11 Home x64 Version 23H2 Build 22631.3447
Ok I have used a power cable instead of the smaller data cable and plugged in the phone to my main laptop running on Windows 10. It picks up the phone but says it has nothing in it?
Oh well it was worth a try and the photo I wanted was in text message anyway so I suppose it would not be found.
 

My Computer

System One

  • OS
    Windows 11 Pro 22H2 (OS Build 22621.2361)
    Computer type
    Laptop
    Manufacturer/Model
    Asus Vivo notebook X712P
    CPU
    i7 -10510U
    Motherboard
    Asus
    Memory
    Samsung 16GB DDR4 2666 MHz
    Graphics Card(s)
    On board Intel CPU graphics
    Sound Card
    N/a
    Monitor(s) Displays
    Generic
    Hard Drives
    Samsung 970 Pro NMe
    PSU
    N/A
    Case
    N/A
    Cooling
    Asus in built
    Keyboard
    Generic
    Mouse
    Logitec Wireless
    Internet Speed
    50MB max
    Browser
    Brave
    Antivirus
    ESET Smart Security
It picks up the phone but says it has nothing in it?
Your phone should bring up a dialogue box asking if you want to allow a data connection or just a charging connection.

Denis
 

My Computer

System One

  • OS
    Windows 11 Home x64 Version 23H2 Build 22631.3447
Some Android phones show up as a device when connected to a Windows PC. Mine (a OnePlus 7T) does not.

The Phone Link apps permit the connection.
 

My Computers

System One System Two

  • OS
    Windows 11 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Amd Threadripper 7970X
    Motherboard
    Gigabyte TRX50 Aero D
    Memory
    128GB (4 X 32) Kingston DDR5 5200 (RDIMM)
    Graphics Card(s)
    Gigabyte RTX 4090 OC
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    none (USB to speakers), Realtek
    Monitor(s) Displays
    Philips 27E1N8900 OLED
    Screen Resolution
    3840 X 2160 @ 60Hz
    Hard Drives
    Crucial T700 2TB M.2 NVME SSD
    WD 4TB Blue SATA SSD
    Seagate 18TB IronWolf Pro
    PSU
    eVGA SuperNOVA 1600 GT
    Case
    Lian Li 011 Dynamic Evo XL
    Cooling
    Alphacool Eisbaer Pro Aurora 360, with 3 Phanteks T30 fans
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    Logitech K120 (wired)
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    windows 11 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-13900K
    Motherboard
    Asus RoG Strix Z690-E
    Memory
    64GB G.Skill DDR5-6000
    Graphics card(s)
    Gigabyte RTX 3090 ti
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    built in Realtek
    Monitor(s) Displays
    Asus PA329C
    Screen Resolution
    3840 X 2160 @60Hz
    Hard Drives
    WDC SN850 1TB
    8 TB Seagate Ironwolf
    4TB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Lian Li 011 Dynamic Evo
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Mouse
    Logitech M500s (wired)
    Keyboard
    Logitech K120 (wired)
Have/Do you check your pone for permission to connect/access? Seen a number of people "trapped" by this not realising when they connect, they need to check the phone to give access permission.
 

My Computers

System One System Two

  • OS
    Windows 11 22H2 (latest update ... forever anal)
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Slim S01
    CPU
    Intel i5-9400
    Memory
    8GB
    Graphics Card(s)
    NVIDIA GeForce GT730
    Sound Card
    OOBE
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    Acer 32"
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    1920x1080
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    2 x 1TB SSDs
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    OOBE
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    OOBE
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    OOBE
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    Logitech wireless
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    Logitech wireless
    Internet Speed
    Classic Australian w.a.p.
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    Brave
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    KIS
  • Operating System
    Windows 11 Pro (latest upadte ... anally always)
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavillion 15
    CPU
    i7-1165G7 @ 2.80GHz
    Graphics card(s)
    Intel Iris Xe Graphics
    Hard Drives
    Samsung NVMe 512GB
    + numerous/multiple SSD Type C USB enclosures
    Internet Speed
    NBN FTTN 50
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    Brave
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No Denis I don't get a message to have data or charging connection it just shows the Pixel phone an icon in This PC.

Now as for permission to connect/access idgat I don't know on the phone just where that would be in the settings but the connections setting is greyed out on the phone so I cannot set it..
 

My Computer

System One

  • OS
    Windows 11 Pro 22H2 (OS Build 22621.2361)
    Computer type
    Laptop
    Manufacturer/Model
    Asus Vivo notebook X712P
    CPU
    i7 -10510U
    Motherboard
    Asus
    Memory
    Samsung 16GB DDR4 2666 MHz
    Graphics Card(s)
    On board Intel CPU graphics
    Sound Card
    N/a
    Monitor(s) Displays
    Generic
    Hard Drives
    Samsung 970 Pro NMe
    PSU
    N/A
    Case
    N/A
    Cooling
    Asus in built
    Keyboard
    Generic
    Mouse
    Logitec Wireless
    Internet Speed
    50MB max
    Browser
    Brave
    Antivirus
    ESET Smart Security
Ok I might have found a workaround I connected the phone via the 3.0 USB to the 3.0 USB port on my computer and it allowed the settings to be changed to transfer data. So am going to try it again on my desktop.
 

My Computer

System One

  • OS
    Windows 11 Pro 22H2 (OS Build 22621.2361)
    Computer type
    Laptop
    Manufacturer/Model
    Asus Vivo notebook X712P
    CPU
    i7 -10510U
    Motherboard
    Asus
    Memory
    Samsung 16GB DDR4 2666 MHz
    Graphics Card(s)
    On board Intel CPU graphics
    Sound Card
    N/a
    Monitor(s) Displays
    Generic
    Hard Drives
    Samsung 970 Pro NMe
    PSU
    N/A
    Case
    N/A
    Cooling
    Asus in built
    Keyboard
    Generic
    Mouse
    Logitec Wireless
    Internet Speed
    50MB max
    Browser
    Brave
    Antivirus
    ESET Smart Security

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