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On the contrary, I don't need to reset my password because I haven't forgotten it and the screenshots are the proof. In addition to that, if my account had been hacked, they would've notified me. Though I've contacted them so many times, unfortunately they didn't give me any good solution so I've told them to give my business email address and my password so that they can somehow disable MS Authenticator through account settings but they refused due to ineligibility to access the users privacy, it pains me that my personal infos will be stored in that account an eternity and for that I just had to create another business account yesterday.I have never failed to get a code sent to my phone or my alternate email address. Have you verified that your recovery information for your MS account is correct? Correct phone #? Alternate email address? If you set this info correctly when you established your MS account it should still work unless someone has hacked your account and changed the information. If you are unable to login to your account on the MS site, it's a good indication this may have happened. Hopefully, that is not the case.
Copied directly from Microsoft:
Reset your password when two-step verification is turned on
If you forget your password when you have two-step verification turned on for your account, you can reset your password as long as we have two ways to contact you, like one of the alternate contact email addresses or phone numbers that you used when you turned on two-step verification.
Depending on what security info you have added to your account, this requirement might mean entering a security code from your authenticator app and entering a security code that was emailed to your backup email account.
To reset your password, follow the steps in How to reset your Microsoft account password. Instead of receiving one security code to verify your identity, though, you'll receive two.
If you're looking for info about changing, removing, or updating the alternate email address or phone number where you get security codes, follow the steps in either Security info & verification codes or Replace your Microsoft account security in
I didn't link it with phone number, when I enter my email address and password then hit (Connect), a new page pops up showing me two options :When you asked for the code, was it being sent to the correct phone number or email address? If I remember correctly when I ask for a code, I'm shown the last four numbers of my cell phone. I don't remember if it shows my full email address. I always have it sent to my phone.
I still think that the code is being sent to a wrong number. Could your old account have been hacked?I didn't link it with phone number, when I enter my email address and password then hit (Connect), a new page pops up showing me two options :
Verify your identity
1. Approve a request on my Microsoft Authenticator app
2. Use a verification code
I click on the first option then it shows me this message :
Request refused
We sent an identity verification request to your mobile device, but you declined it. Show the details
Send another request to my Microsoft Authenticator app
No, If it had been hacked, they would've notified me though.I still think that the code is being sent to a wrong number. Could your old account have been hacked?
That's what I've thought all along. I do not think MS notifies people if they are successfully hacked. If the OP's account password is still what he set up, he should be able to verify and change his recovery options in his account. If that account does not accept his password, that's a good indication it has been changed. That's what hackers do.Could your old account have been hacked
I've just contacted one of their agents and provided her with everything related to my issue, she said she will report this to the responsible team and they will contact me back to reinstate my professional account, hopefully this whole thing works and access back my account. I just need to wait for any response.That's what I've thought all along. I do not think MS notifies people if they are successfully hacked. If the OP's account password is still what he set up, he should be able to verify and change his recovery options in his account. If that account does not accept his password, that's a good indication it has been changed. That's what hackers do.
I hope all works out OK for you. I can only imagine the problems that could be caused by a business account being hacked.I've just contacted one of their agents and provided her with everything related to my issue, she said she will report this to the responsible team and they will contact me back to reinstate my professional account, hopefully this whole thing works and access back my account. I just need to wait for any response.
Indeed, thanks anyways.I hope all works out OK for you. I can only imagine the problems that could be caused by a business account being hacked.
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