Can't access my business account


S

Ser0o8

Guest
Anybody helps me, it's been weeks and I can no longer log in to my Microsoft business account, instead they show me options of 2-step verification of MS Authenticator and no verification code is sent to my phone though I have it already installed.
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My Computer

I have never failed to get a code sent to my phone or my alternate email address. Have you verified that your recovery information for your MS account is correct? Correct phone #? Alternate email address? If you set this info correctly when you established your MS account it should still work unless someone has hacked your account and changed the information. If you are unable to login to your account on the MS site, it's a good indication this may have happened. Hopefully, that is not the case.

Copied directly from Microsoft:

Reset your password when two-step verification is turned on​


If you forget your password when you have two-step verification turned on for your account, you can reset your password as long as we have two ways to contact you, like one of the alternate contact email addresses or phone numbers that you used when you turned on two-step verification.


Depending on what security info you have added to your account, this requirement might mean entering a security code from your authenticator app and entering a security code that was emailed to your backup email account.


To reset your password, follow the steps in How to reset your Microsoft account password. Instead of receiving one security code to verify your identity, though, you'll receive two.


If you're looking for info about changing, removing, or updating the alternate email address or phone number where you get security codes, follow the steps in either Security info & verification codes or Replace your Microsoft account security info.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3880
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External +512gb Samsung m.2 sata+1tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
I have never failed to get a code sent to my phone or my alternate email address. Have you verified that your recovery information for your MS account is correct? Correct phone #? Alternate email address? If you set this info correctly when you established your MS account it should still work unless someone has hacked your account and changed the information. If you are unable to login to your account on the MS site, it's a good indication this may have happened. Hopefully, that is not the case.

Copied directly from Microsoft:

Reset your password when two-step verification is turned on​


If you forget your password when you have two-step verification turned on for your account, you can reset your password as long as we have two ways to contact you, like one of the alternate contact email addresses or phone numbers that you used when you turned on two-step verification.


Depending on what security info you have added to your account, this requirement might mean entering a security code from your authenticator app and entering a security code that was emailed to your backup email account.


To reset your password, follow the steps in How to reset your Microsoft account password. Instead of receiving one security code to verify your identity, though, you'll receive two.


If you're looking for info about changing, removing, or updating the alternate email address or phone number where you get security codes, follow the steps in either Security info & verification codes or Replace your Microsoft account security in
On the contrary, I don't need to reset my password because I haven't forgotten it and the screenshots are the proof. In addition to that, if my account had been hacked, they would've notified me. Though I've contacted them so many times, unfortunately they didn't give me any good solution so I've told them to give my business email address and my password so that they can somehow disable MS Authenticator through account settings but they refused due to ineligibility to access the users privacy, it pains me that my personal infos will be stored in that account an eternity and for that I just had to create another business account yesterday.
 

My Computer

When you asked for the code, was it being sent to the correct phone number or email address? If I remember correctly when I ask for a code, I'm shown the last four numbers of my cell phone. I don't remember if it shows my full email address. I always have it sent to my phone.
 

My Computers

System One System Two

  • OS
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Samsung SAM0A87 Samsung SAM0D32
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-S
    Memory
    16 MB DDR 4-2666
    Monitor(s) Displays
    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Mouse
    Logitek M185
    Keyboard
    Logitek K270
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender
When you asked for the code, was it being sent to the correct phone number or email address? If I remember correctly when I ask for a code, I'm shown the last four numbers of my cell phone. I don't remember if it shows my full email address. I always have it sent to my phone.
I didn't link it with phone number, when I enter my email address and password then hit (Connect), a new page pops up showing me two options :

Verify your identity

1. Approve a request on my Microsoft Authenticator app
2. Use a verification code

I click on the first option then it shows me this message :

Request refused

We sent an identity verification request to your mobile device, but you declined it. Show the details

Send another request to my Microsoft Authenticator app

Difficulties ?

Enter a security code from your Microsoft account or Authenticator app instead.

If you can't use an app now get a code another way.

On the other hand, when clicking on the second option, it shows me this :


Enter the code

picker_verify_code_f7ab697e65b83ce9870a4736085deeec.svg
Enter the code shown in the Microsoft Authenticator app on your mobile device.

but in fact I don't receive any code at all although I've installed and configured MS Authenticator on my phone.
 

My Computer

I didn't link it with phone number, when I enter my email address and password then hit (Connect), a new page pops up showing me two options :

Verify your identity

1. Approve a request on my Microsoft Authenticator app
2. Use a verification code

I click on the first option then it shows me this message :

Request refused

We sent an identity verification request to your mobile device, but you declined it. Show the details

Send another request to my Microsoft Authenticator app
I still think that the code is being sent to a wrong number. Could your old account have been hacked?
 

My Computers

System One System Two

  • OS
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Samsung SAM0A87 Samsung SAM0D32
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-S
    Memory
    16 MB DDR 4-2666
    Monitor(s) Displays
    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Mouse
    Logitek M185
    Keyboard
    Logitek K270
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender
Could your old account have been hacked
That's what I've thought all along. I do not think MS notifies people if they are successfully hacked. If the OP's account password is still what he set up, he should be able to verify and change his recovery options in his account. If that account does not accept his password, that's a good indication it has been changed. That's what hackers do.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3880
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External +512gb Samsung m.2 sata+1tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
That's what I've thought all along. I do not think MS notifies people if they are successfully hacked. If the OP's account password is still what he set up, he should be able to verify and change his recovery options in his account. If that account does not accept his password, that's a good indication it has been changed. That's what hackers do.
I've just contacted one of their agents and provided her with everything related to my issue, she said she will report this to the responsible team and they will contact me back to reinstate my professional account, hopefully this whole thing works and access back my account. I just need to wait for any response.
 

My Computer

I've just contacted one of their agents and provided her with everything related to my issue, she said she will report this to the responsible team and they will contact me back to reinstate my professional account, hopefully this whole thing works and access back my account. I just need to wait for any response.
I hope all works out OK for you. I can only imagine the problems that could be caused by a business account being hacked.
 

My Computers

System One System Two

  • OS
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Samsung SAM0A87 Samsung SAM0D32
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-S
    Memory
    16 MB DDR 4-2666
    Monitor(s) Displays
    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Mouse
    Logitek M185
    Keyboard
    Logitek K270
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender
Hey Ser0o8,

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