Hello all, I'm tryin to help out my ma but I've run into an issue I've never seen before.
She has Windows 11 (Sorry, didn't get the ver #) and when she goes to certain sites, this one being the primary one and scrolls down to try to fill out the form it doesn't let her. The mouse doesn't change to the cursor for typing and when she tries to click on it it doesn't do anything, won't let her type or even select the field.
I tried this with her normal browser, Chrome and also in Firefox and Edge and it does the same thing in all three of them. When I try it on my phone or here at my own PC it works fine.
Any help would be appreciated,
Thanks for your time.
My Windows 11 Pro is up to date. I use Edge. I filled out the first couple of fields just fine, but I wasn't interested in finishing it and cancelled out.
Windows 11 ProIntel Series 3 Core Ultra X9 388H64GB LPDDR5x 9600 MT/sIntel Arc graphics B390 Panther Lake
OS
Windows 11 Pro
Computer type
Laptop
Manufacturer/Model
Dell XPS 16 DA16260
CPU
Intel Series 3 Core Ultra X9 388H
Memory
64GB LPDDR5x 9600 MT/s
Graphics Card(s)
Intel Arc graphics B390 Panther Lake
Monitor(s) Displays
16" 3.2K Tandem OLED Infinity Edge
Screen Resolution
3200 x 2000 16:10 236 PPI
Hard Drives
1 Terabyte M.2 PCIe NVMe SSD
Case
Black Anodized Aluminum
Cooling
Vapor Chamber Cooling
Mouse
None
Internet Speed
942 Mbps Netgear Mesh + 2 Satellites
Browser
Microsoft Edge (Chromium)
Antivirus
Windows Security (Defender)
Other Info
NPU delivering 67 TOPS
Microsoft 365 subscription
Microsoft Office 365
Microsoft OneDrive 1TB Cloud
Microsoft Visual Studio
Microsoft Visual Studio Code
Microsoft Sysinternals Suite
Microsoft BitLocker
Microsoft Copilot
Dell Support Assist
Dell Command | Update
Macrium Reflect X subscription
1Password Password Manager
Amazon Kindle for PC
Lightroom/Photoshop subscription
Interactive Brokers Trader Workstation
At a glance
Windows 11 ProSnapdragon® X Elite (12 Core) with Hexagon NP...32GB LPDDR5x 8448 MT/sIntegrated Adreno GPU
Operating System
Windows 11 Pro
Computer type
Laptop
Manufacturer/Model
Microsoft Surface Laptop 7
CPU
Snapdragon® X Elite (12 Core) with Hexagon NPU delivering 45 TOPS
Memory
32GB LPDDR5x 8448 MT/s
Graphics card(s)
Integrated Adreno GPU
Sound Card
Omnisonic speakers with Dolby Atmos spatial sound
Monitor(s) Displays
13.8″ PixelSense Flow touchscreen 120 Hz 600 NIT
Screen Resolution
2304 × 1536 (201 PPI), 3:2 aspect ratio
Hard Drives
1 TB PCIe NVMe Gen 4 SSD
Case
Black Anodized Aluminum
Cooling
Vapor Chamber Cooling
Mouse
None
Internet Speed
942 Mbps Netgear Mesh + 2 Satellites
Browser
Microsoft Edge (Chromium)
Antivirus
Windows Security (Defender)
Other Info
Microsoft 365 subscription (Office)
Microsoft Office 365
Microsoft OneDrive 1TB Cloud
Microsoft Visual Studio 2026
Microsoft Visual Studio Code
Interactive Brokers Trader Workstation
Lightroom/Photoshop subscription
1Password Password Manager
Microsoft Sysinternals
Amazon Kindle for PC
Microsoft BitLocker
Microsoft Copilot
I am using the latest version Windows 11 and latest version of Chrome and I had no problem entering data into the form area. In fact, I let the autofill handle most of it.
You might want to double check the Javascript settings in Settings -> Site Settings -> Javascript. The form your filling out is a HTML file, in a "<iframe>", read in at load time with Javascript. There may be something blocking it.
