Cold Boot Freeze/Crash - Help! No idea what to do next


McMorty

New member
Local time
7:15 PM
Posts
5
OS
Windows 11
Hey all,

I'm having an issue where when I go to turn on my PC for the first time of the day, it begins loads my startup programs but then freezes. It almost never finishes a BSOD, just freeze and i have to manually restart it. This almost never produces a minidump file either. I've tried a clean install but still continues to do it. I've ruled out all my peripherals except my keyboard and mouse. I've done memory tests and reseated my RAM. The only few things i can think of causing it are a new SSD data drive i installed or a program. Ive tried updating chipset drivers to no avail and i've also tried driver verifier to no avail as well. After it crashes on first boot, its rock solid. Even with restarts and sleep mode, etc. Help! idk what it could be.
 
Windows Build/Version
23H2

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
I would turn of fast startup to see if it makes a difference. Also make sure your have latest UEFI bios.

Try a clean boot to eliminate software conflict. If it doesn't happen in a clean boot, you have some software conflicting with Windows. Brink's procedure will help you weed out which one. Perform a Clean Boot in Windows 11 to Troubleshoot Software Conflicts Tutorial
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3737
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External +512gb Samsung m.2 sata+1tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
I would turn of fast startup to see if it makes a difference. Also make sure your have latest UEFI bios.
fast startup in bios or in windows? I have the latest bios. Its an older system so latest one is from 2021.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
Fast startup in Windows per the tutorial
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3737
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External +512gb Samsung m.2 sata+1tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
Fast startup in Windows per the tutorial
Unfortunately, disabling fast boot did not solve the problem. Below is the minidump. GPU maybe?


Code:
MACHINE_CHECK_EXCEPTION (9c)
A fatal Machine Check Exception has occurred.
KeBugCheckEx parameters;
    x86 Processors
        If the processor has ONLY MCE feature available (For example Intel
        Pentium), the parameters are:
        1 - Low  32 bits of P5_MC_TYPE MSR
        2 - Address of MCA_EXCEPTION structure
        3 - High 32 bits of P5_MC_ADDR MSR
        4 - Low  32 bits of P5_MC_ADDR MSR
        If the processor also has MCA feature available (For example Intel
        Pentium Pro), the parameters are:
        1 - Bank number
        2 - Address of MCA_EXCEPTION structure
        3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error
        4 - Low  32 bits of MCi_STATUS MSR for the MCA bank that had the error
    IA64 Processors
        1 - BugCheck Type
            1 - MCA_ASSERT
            2 - MCA_GET_STATEINFO
                SAL returned an error for SAL_GET_STATEINFO while processing MCA.
            3 - MCA_CLEAR_STATEINFO
                SAL returned an error for SAL_CLEAR_STATEINFO while processing MCA.
            4 - MCA_FATAL
                FW reported a fatal MCA.
            5 - MCA_NONFATAL
                SAL reported a recoverable MCA and we don't support currently
                support recovery or SAL generated an MCA and then couldn't
                produce an error record.
            0xB - INIT_ASSERT
            0xC - INIT_GET_STATEINFO
                  SAL returned an error for SAL_GET_STATEINFO while processing INIT event.
            0xD - INIT_CLEAR_STATEINFO
                  SAL returned an error for SAL_CLEAR_STATEINFO while processing INIT event.
            0xE - INIT_FATAL
                  Not used.
        2 - Address of log
        3 - Size of log
        4 - Error code in the case of x_GET_STATEINFO or x_CLEAR_STATEINFO
    AMD64 Processors (If Param 1 is < 0x80000000)
        1 - Bank number
        2 - Address of MCA_EXCEPTION structure
        3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error
        4 - Low  32 bits of MCi_STATUS MSR for the MCA bank that had the error
    AMD64 Processors (If Param 1 is > 0x80000000)
        1 - Failure Type
           VALUES:
                0x80000001: Spurious MCE
                    2 - Address of MCA_EXCEPTION structure
                0x80000002: Rendezvous failure
                    2 - Address of MCA_EXCEPTION structure
           END_VALUES
Arguments:
Arg1: 0000000080000001
Arg2: ffffc680799f8b00
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------


KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 1625

    Key  : Analysis.Elapsed.mSec
    Value: 1987

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 0

    Key  : Analysis.Init.CPU.mSec
    Value: 140

    Key  : Analysis.Init.Elapsed.mSec
    Value: 19628

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 98

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0x9c

    Key  : Dump.Attributes.AsUlong
    Value: 1008

    Key  : Dump.Attributes.DiagDataWrittenToHeader
    Value: 1

    Key  : Dump.Attributes.ErrorCode
    Value: 0

    Key  : Dump.Attributes.KernelGeneratedTriageDump
    Value: 1

    Key  : Dump.Attributes.LastLine
    Value: Dump completed successfully.

    Key  : Dump.Attributes.ProgressPercentage
    Value: 0

    Key  : Failure.Bucket
    Value: 0x9C_SPURIOUS_GenuineIntel_nt!HalpMcaReportError

    Key  : Failure.Hash
    Value: {a9a2544d-92f1-c788-380e-cd2d56034c4a}


BUGCHECK_CODE:  9c

BUGCHECK_P1: 80000001

BUGCHECK_P2: ffffc680799f8b00

BUGCHECK_P3: 0

BUGCHECK_P4: 0

FILE_IN_CAB:  011524-9312-01.dmp

DUMP_FILE_ATTRIBUTES: 0x1008
  Kernel Generated Triage Dump

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  gpu_encoder_he

STACK_TEXT: 
ffffc680`799f8ac8 fffff803`135007fc     : 00000000`0000009c 00000000`80000001 ffffc680`799f8b00 00000000`00000000 : nt!KeBugCheckEx
ffffc680`799f8ad0 fffff803`13500d3c     : 00000000`00000008 ffffc680`799f8e50 00000000`00000000 b2b7cc7d`907f9f6d : nt!HalpMcaReportError+0x154
ffffc680`799f8c40 fffff803`134ffea2     : 00000000`00000000 00000000`80000001 ffffc680`799f8ed0 fbd73e28`5a42da29 : nt!HalpMceHandlerWithRendezvous+0x11c
ffffc680`799f8c70 fffff803`1350266b     : ffffa50a`c1960800 c56c795e`813e2ccd 6ffe3116`fe5d44c7 034d1c2d`71e6f46f : nt!HalpHandleMachineCheck+0x62
ffffc680`799f8ca0 fffff803`13569169     : b26f336f`8eead091 710d44c1`2d654412 f578ad85`d11c7a41 6aee6a3d`586ed5f1 : nt!HalHandleMcheck+0x3b
ffffc680`799f8cd0 fffff803`13428b7e     : a80565af`eec2387c 5e30a05f`e2a13982 9073326b`6c6f3119 7097fcdc`71e6ea88 : nt!KiHandleMcheck+0x9
ffffc680`799f8d00 fffff803`13428793     : 00000000`00000010 00000000`00000000 fffff803`13c6b0c0 ffffc680`799f8ed0 : nt!KxMcheckAbort+0x7e
ffffc680`799f8e40 fffff803`13296ea0     : fffff803`1329676d fffffb81`0246f7e0 ffff81c0`e06fff60 ffff81c0`e07037f8 : nt!KiMcheckAbort+0x2d3
fffffb81`0246f6a8 fffff803`1329676d     : fffffb81`0246f7e0 ffff81c0`e06fff60 ffff81c0`e07037f8 ffff81c0`e0703818 : nt!MiCompleteProtoPteFault
fffffb81`0246f6b0 fffff803`13264e0a     : fffffb81`0246f7e0 00000000`00000000 fffffb81`00000000 00000000`00000000 : nt!MiResolveProtoPteFault+0x5dd
fffffb81`0246f780 fffff803`13261fd2     : ffffa50a`d718f700 00000000`00000000 00000000`c0000016 ffffa50a`00000000 : nt!MiDispatchFault+0x3ca
fffffb81`0246f8c0 fffff803`13427929     : ffffa50a`d7194080 ffffa50a`d6d27ee0 00000000`00000003 ffffa50a`d7194080 : nt!MmAccessFault+0x152
fffffb81`0246f9e0 00007ffb`46dae0f0     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x369
0000002f`35ef9970 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffb`46dae0f0


SYMBOL_NAME:  nt!HalpMcaReportError+154

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

IMAGE_VERSION:  10.0.22621.3007

STACK_COMMAND:  .cxr; .ecxr ; kb

BUCKET_ID_FUNC_OFFSET:  154

FAILURE_BUCKET_ID:  0x9C_SPURIOUS_GenuineIntel_nt!HalpMcaReportError

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {a9a2544d-92f1-c788-380e-cd2d56034c4a}

Followup:     MachineOwner
---------
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
Did you try the Clean Boot as suggested by @glasskuter? It could be a software conflict.
 

My Computers

System One System Two

  • OS
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Samsung SAM0A87 Samsung SAM0D32
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-S
    Memory
    16 MB DDR 4-2666
    Monitor(s) Displays
    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Mouse
    Logitek M185
    Keyboard
    Logitek K270
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender
Though this is not a BSOD per se,. I suggest you follow these posting instructions, gather the necessary log files into a folder. Zip the folder and upload it to any cloud provider. Post a share link here. @zbook or one of the others proficient in analyzing logfiles can better assist you. BSOD - Posting Instructions
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3737
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External +512gb Samsung m.2 sata+1tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
Though this is not a BSOD per se,. I suggest you follow these posting instructions, gather the necessary log files into a folder. Zip the folder and upload it to any cloud provider. Post a share link here. @zbook or one of the others proficient in analyzing logfiles can better assist you. BSOD - Posting Instructions
Thanks, ill give that a try. It usually wasn't, it usually freezes before its able to BSOD. it just happened this time to complete the full BSOD process.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
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