CTRL+ALT+DEL doesn't work - clean new installation of W11 Pro doesn't react on this shortcut


swec

Member
Local time
2:34 AM
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12
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Linux and sometimes Windows if there is not better way
I have clean new installation of Windows 11 Pro (and then some updates to todays version) which was bundled with new notebook. I set up two local users, installed only several applications - Firefox, Gimp, LibreOffice and ESET antivirus. Nothing more, all from trusted sources so i am very sure there is not any malware.

Desktop seems to be working perfectly, just as expected.

But for some reason Windows does not react on CTRL+ALT+DEL.

But these keys does work in BIOS, so it is not bad keyboard. I tested external USB keyboard too and i tried this shortcut through TeamViewer, did not work either.

So i tried search for any settings... i found some possibilities.

I can enable CTRL+ALT+DEL before login. When enabled it did work as expected. But it did not had any other influence.

I can disable some menu items from that CTLR+ALT+DEL menu which i cannot invoke in group policy, it did not had had any influence either. So i leaved it not configured as it was.

I tried search in registry... without success... Yes i know about this thread and i already check everything in it. How to Remove Lock Computer from Ctrl+Alt+Del Screen in Windows

I have only one suspicion. I tried evade creating Microsoft Account. I really hate when Microsoft forces me to login with using his online service and i will do everything i can not using it. So i tried evade it using OOBE... Can it be reason, why CTRL+ALT+DEL doesn't work? If so, how it does work? Can i reconfigure it to be able use CTRL+ALT+DEL? How else i can evade Microsoft Account? I want preserve my and my users privacy.
 

My Computer

System One

  • OS
    Linux and sometimes Windows if there is not better way
    Computer type
    PC/Desktop
    CPU
    anything affordable
    Memory
    as much as i can afford
    Graphics Card(s)
    mostly something from nVidia
    Sound Card
    mostly something on board
    Monitor(s) Displays
    i like Dell and EIZO...
    Other Info
    I do not want fill more specific configuration, because it is changing and my questions are almost always about different PC's, not that one which i am using daily.
A good and interesting question. Please could you fill in your system specs in your profile?

Can you add a Microsoft account user temporarily to see if Ctrl-Alt-Delete works for him/her?
 

My Computers

System One System Two

  • OS
    11 Pro 23H2 OS build 22631.3593
    Computer type
    Laptop
    Manufacturer/Model
    Acer Swift SF114-34
    CPU
    Pentium Silver N6000 1.10GHz
    Memory
    4GB
    Screen Resolution
    1920 x 1080
    Hard Drives
    SSD
    Cooling
    fanless
    Internet Speed
    13Mbps
    Browser
    Brave, Edge or Firefox
    Antivirus
    Webroot Secure Anywhere
    Other Info
    System 3

    ASUS T100TA Transformer
    Processor Intel Atom Z3740 @ 1.33GHz
    Installed RAM 2.00 GB (1.89 GB usable)
    System type 32-bit operating system, x64-based processor

    Edition Windows 10 Home
    Version 22H2 build 19045.3570
  • Operating System
    Windows 11 Pro 23H2 22631.2506
    Computer type
    Laptop
    Manufacturer/Model
    HP Mini 210-1090NR PC (bought in late 2009!)
    CPU
    Atom N450 1.66GHz
    Memory
    2GB
I evaded an MSAccount-linked user account during OOBE as well.
[I used the standard tutorial Clean install procedure, which includes an evasion method.]
I use a local user account.
My Ctrl-Alt-Del works as normal.

Have you got any other keyboard misbehaviour?


Denis
 

My Computer

System One

  • OS
    Windows 11 Home x64 Version 23H2 Build 22631.3447
You can convert a MS account by going to Settings/Accounts/Your Info

Try the On Screen Keyboard. Go to Search and type OSK and press Enter. Try those keys with the OSK.

Also, try Enabling the Hidden Administrator account,
Sign Out as Your user account and Login to the previously hidden Administrator account and see if you have the same issue.
 

My Computer

System One

  • OS
    Windows 11 Pro 64 bit 22H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte Z390 UD
    CPU
    Intel Core i7 77000 3.60
    Motherboard
    Gigabyte Z390 UD
    Memory
    16 GB
    Graphics Card(s)
    nVidia GEForce RTX 2060 Super
    Sound Card
    onboard
    Monitor(s) Displays
    Two 27" Dell 4K monitors
    Screen Resolution
    3840 x 2160
    Hard Drives
    M.2 NVME SSD, 500 GB; Two 2TB Mechanical HDD's
    PSU
    850w PSU
    Case
    Cyberpower PC
    Cooling
    Water cooled
    Keyboard
    Backlit Cyberpower gamiong keyboard
    Mouse
    Backlit Cyberpower gaming mouse
    Internet Speed
    1 GB mbps
    Browser
    Brave
    Antivirus
    Windows Security
Local user here also. I always do sfc scannow and then DISM repair/restore if necessary whenever I get strange behavior. No idea if it might help. Do a reboot if either finds errors and repairs.
 

My Computer

System One

  • OS
    11 Pro 23H2 (22631.3593) Feature Pack 1000.22700.1003.0
    Computer type
    Laptop
    Manufacturer/Model
    MSI
    CPU
    i7-10750H
    Motherboard
    MSI MS-17F5
    Memory
    16GB Samsung DDR4 3200
    Graphics Card(s)
    Intel + Nvidia RTX3060 Laptop
    Sound Card
    Realtek
    Monitor(s) Displays
    Samsung 24" Curved (HDMI)
    Screen Resolution
    1920x1080
    Hard Drives
    Sabrent Rocket Gen3 1Tb Smasung EVO 870 1TB
    Antivirus
    Avast
No - i cannot fill system specs, because it is not relevant at all. Mostly i am using different computer.

Problematic notebook is brand new Lenovo ThinkBook built on AMD platform, it was unpacked two days ago.

I have some Microsoft accounts which i am using for MS Office activations (to not be coupled with persons), but i do not want it to be coupled with affected notebook. I cannot see a point why i should want to do that. Maybe as really last attempt when everything else will fail?
 

My Computer

System One

  • OS
    Linux and sometimes Windows if there is not better way
    Computer type
    PC/Desktop
    CPU
    anything affordable
    Memory
    as much as i can afford
    Graphics Card(s)
    mostly something from nVidia
    Sound Card
    mostly something on board
    Monitor(s) Displays
    i like Dell and EIZO...
    Other Info
    I do not want fill more specific configuration, because it is changing and my questions are almost always about different PC's, not that one which i am using daily.
You can fill in system specs for two computers. It's quite rude to refuse when we are trying to help you!
 

My Computers

System One System Two

  • OS
    11 Pro 23H2 OS build 22631.3593
    Computer type
    Laptop
    Manufacturer/Model
    Acer Swift SF114-34
    CPU
    Pentium Silver N6000 1.10GHz
    Memory
    4GB
    Screen Resolution
    1920 x 1080
    Hard Drives
    SSD
    Cooling
    fanless
    Internet Speed
    13Mbps
    Browser
    Brave, Edge or Firefox
    Antivirus
    Webroot Secure Anywhere
    Other Info
    System 3

    ASUS T100TA Transformer
    Processor Intel Atom Z3740 @ 1.33GHz
    Installed RAM 2.00 GB (1.89 GB usable)
    System type 32-bit operating system, x64-based processor

    Edition Windows 10 Home
    Version 22H2 build 19045.3570
  • Operating System
    Windows 11 Pro 23H2 22631.2506
    Computer type
    Laptop
    Manufacturer/Model
    HP Mini 210-1090NR PC (bought in late 2009!)
    CPU
    Atom N450 1.66GHz
    Memory
    2GB
But for some reason Windows does not react on CTRL+ALT+DEL
I assume you mean it fails on both user accounts.
I also assume there's nothing unusual about your keyboard. Sorry, for a moment there I forgot you'd tested an external keyboard.

And I think you'd have told us if any of the circumstances or actions in Ghot's #4 applied.

I can enable CTRL+ALT+DEL before login
What do you mean "enable"? Ctrl-Alt-Del should not need to be enabled.

Personally, I cannot see procedures like SFC having any effect because there is nothing to indicate that this is a Windows problem.
SFC - ElevenForumTutorials
Similarly, I cannot see it having anything to do with the choice of MSAccount or Local account.


Denis
 

My Computer

System One

  • OS
    Windows 11 Home x64 Version 23H2 Build 22631.3447
I assume you mean it fails on both user accounts.
I also assume there's nothing unusual about your keyboard. Sorry, for a moment there I forgot you'd tested an external keyboard.


What do you mean "enable"? Ctrl-Alt-Del should not need to be enabled.

Personally, I cannot see procedures like SFC having any effect because there is nothing to indicate that this is a Windows problem.
SFC - ElevenForumTutorials
Similarly, I cannot see it having anything to do with the choice of MSAccount or Local account.


Denis
Wow! It's not like you to be so negative.
 

My Computers

System One System Two

  • OS
    11 Pro 23H2 OS build 22631.3593
    Computer type
    Laptop
    Manufacturer/Model
    Acer Swift SF114-34
    CPU
    Pentium Silver N6000 1.10GHz
    Memory
    4GB
    Screen Resolution
    1920 x 1080
    Hard Drives
    SSD
    Cooling
    fanless
    Internet Speed
    13Mbps
    Browser
    Brave, Edge or Firefox
    Antivirus
    Webroot Secure Anywhere
    Other Info
    System 3

    ASUS T100TA Transformer
    Processor Intel Atom Z3740 @ 1.33GHz
    Installed RAM 2.00 GB (1.89 GB usable)
    System type 32-bit operating system, x64-based processor

    Edition Windows 10 Home
    Version 22H2 build 19045.3570
  • Operating System
    Windows 11 Pro 23H2 22631.2506
    Computer type
    Laptop
    Manufacturer/Model
    HP Mini 210-1090NR PC (bought in late 2009!)
    CPU
    Atom N450 1.66GHz
    Memory
    2GB
Actually, I was trying to be vague.
Unsuccessfully by the sound of it.


Denis
 

My Computer

System One

  • OS
    Windows 11 Home x64 Version 23H2 Build 22631.3447
But for some reason Windows does not react on CTRL+ALT+DEL
1 I think it would be worth trying in Safe mode just to bowl out the possibility of negative influences from other software [including hardware drivers].
Boot to Safe Mode - ElevenForumTutorials

I've consolidated all my other comments & suggestions below. Please respond to each one.

2
Have you got any other keyboard misbehaviour?

3
I assume you mean it fails on both user accounts.

4
And I think you'd have told us if any of the circumstances or actions in Ghot's #4 applied.

5
I can enable CTRL+ALT+DEL before login
What do you mean "enable"? Ctrl-Alt-Del should not need to be enabled.


Denis
 

My Computer

System One

  • OS
    Windows 11 Home x64 Version 23H2 Build 22631.3447
On Screen Keyboard - i tried it, does nothing. (keys are temporarily marked blue, hearable click and no reaction)

On PC are two local accounts now - default administrator was disabled. I enabled it, set password, logged in, then answered questions about privacy, got to the desktop and nothing - CTRL+ALT+DEL does nothing exactly as in other user accounts. User/admin accounts doesnt seem to behave differently.

sfc /scannow i tried before, it verified system and was completed without error.

I tried DISM /Online /Cleanup-Image /RestoreHealth, it was finished without error too.

Notebook was rebooted several times, behaviour did not change.

Everything seems to be working, notebook is stable, there are no signs of something unusual except it just doesn't react on CTRL+ALT+DEL
 

My Computer

System One

  • OS
    Linux and sometimes Windows if there is not better way
    Computer type
    PC/Desktop
    CPU
    anything affordable
    Memory
    as much as i can afford
    Graphics Card(s)
    mostly something from nVidia
    Sound Card
    mostly something on board
    Monitor(s) Displays
    i like Dell and EIZO...
    Other Info
    I do not want fill more specific configuration, because it is changing and my questions are almost always about different PC's, not that one which i am using daily.
I think you've addressed my item 2.
What about my other comments & suggestions in post #12?


Denis
 

My Computer

System One

  • OS
    Windows 11 Home x64 Version 23H2 Build 22631.3447
Try an External USB Keyboard.
 

My Computer

System One

  • OS
    Windows 11 Pro 64 bit 22H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte Z390 UD
    CPU
    Intel Core i7 77000 3.60
    Motherboard
    Gigabyte Z390 UD
    Memory
    16 GB
    Graphics Card(s)
    nVidia GEForce RTX 2060 Super
    Sound Card
    onboard
    Monitor(s) Displays
    Two 27" Dell 4K monitors
    Screen Resolution
    3840 x 2160
    Hard Drives
    M.2 NVME SSD, 500 GB; Two 2TB Mechanical HDD's
    PSU
    850w PSU
    Case
    Cyberpower PC
    Cooling
    Water cooled
    Keyboard
    Backlit Cyberpower gamiong keyboard
    Mouse
    Backlit Cyberpower gaming mouse
    Internet Speed
    1 GB mbps
    Browser
    Brave
    Antivirus
    Windows Security
-> Try3
Ad 1 - i did try safe mode, it booted in desktop with black background (message safe mode in corners) and CTRL+ALT+DEL didn't work either
Ad 2 - no other keyboard issues, is i wrote, outside of Windows OS (in BIOS / UEFI setup) CTRL+ALT+DEL worked.
Ad 3 - yes, same in all user accounts
Ad 4 - not sure entirely, it seems other shortcuts works (Windows key, Fkeys, its combinations etc...), i did not found that options which is described in linked article, but everything i saw in gpedit seems to be default, in not configured state
Ad 5 - in Group Policy is option where i can force user to press CTRL+ALT+DEL before login dialog, when i enabled it, it worked just fine, i could press CTRL+ALT+DEL, login dialog was displayed an i could log in system, but that was all, i still cannot invoke that menu where i can reboot computer or start task manager when Explorer is stopped for example


BTW... it is Windows 11 Pro - Build 22621.ni_release.220506-1250
 

My Computer

System One

  • OS
    Linux and sometimes Windows if there is not better way
    Computer type
    PC/Desktop
    CPU
    anything affordable
    Memory
    as much as i can afford
    Graphics Card(s)
    mostly something from nVidia
    Sound Card
    mostly something on board
    Monitor(s) Displays
    i like Dell and EIZO...
    Other Info
    I do not want fill more specific configuration, because it is changing and my questions are almost always about different PC's, not that one which i am using daily.
Have you tried uninstalling all keyboard drivers and restarting the computer?
 

My Computers

System One System Two

  • OS
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Samsung SAM0A87 Samsung SAM0D32
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-S
    Memory
    16 MB DDR 4-2666
    Monitor(s) Displays
    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Mouse
    Logitek M185
    Keyboard
    Logitek K270
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender
Sounds very odd. I don't think it's anything to do with a Microsoft account. Could it be a Lenovo specific shortcut thing?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3514sa
    CPU
    Core i5
    Memory
    16gb
    Hard Drives
    Samsung 970 evo plus 2TB
    Cooling
    Could be better
    Internet Speed
    200mbps Starlink
    Browser
    Firefox
    Other Info
    Originally installed with a 500gb H10 Optane ssd
Have you tried uninstalling all keyboard drivers and restarting the computer?
Yes. I did try uninstall Keyboard and reboot. Windows did install it back. Nothing changed.
 

My Computer

System One

  • OS
    Linux and sometimes Windows if there is not better way
    Computer type
    PC/Desktop
    CPU
    anything affordable
    Memory
    as much as i can afford
    Graphics Card(s)
    mostly something from nVidia
    Sound Card
    mostly something on board
    Monitor(s) Displays
    i like Dell and EIZO...
    Other Info
    I do not want fill more specific configuration, because it is changing and my questions are almost always about different PC's, not that one which i am using daily.
Have you tried pressing function control alt delete?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3514sa
    CPU
    Core i5
    Memory
    16gb
    Hard Drives
    Samsung 970 evo plus 2TB
    Cooling
    Could be better
    Internet Speed
    200mbps Starlink
    Browser
    Firefox
    Other Info
    Originally installed with a 500gb H10 Optane ssd

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