- Local time
- 5:24 AM
- Posts
- 98
- OS
- Windows 11 Pro, 23H2, Build 22631.4317
I need help troubleshooting an issue that has disabled my new computer and determining whether the problem is hardware or software, and original configuration or new boot and/or secondary drives
Background: After four months of use, my new HP Laptop 17 has been showing numerous errors on the D: drive, a 2TB SSD. The computer was upgraded, at purchase time, from 256GB C: drive and 1TB HDD drive to 2TB C: drive (NVme) and 2TB D: drive (SATA SSD). On February 16, after no changes on my part to the software, it became very laggy, and eventually the drive developed bad blocks and periodically disappeared from File Explorer and then reappeared. The supplier shipped me a new non-name 2TB drive, which immediately displayed many delayed-write errors. At the same time, the computer stopped taking a charge.
I shipped it back to the supplier, who gave me a new AC adapter and said they could see no issue with the computer but wanted to wipe my C drive. I persuaded them to ship it back with the original C: and D: drives so that if I needed to send it back to HP, it would have the original equipment.
Question 1: I'm currently testing that configuration and haven't seen any disk errors or lagging. Next, I'll put the 2TB SSD secondary drive back in the computer, re-initialize and re-format that drive, and see if it continues to fail. If it does, does this likely mean that the supplier shipped me two bad 2TB secondary drives, or that a defect on the motherboard allows it to handle an HDD drive but not the faster SDD drive?
Question 2: If the drive formats and loads files correctly, but fails again when I re-install my 2TB boot drive, how can I distinguish between a hardware issue with that drive and a Windows error without starting from scratch with Windows? It took me weeks to get everything installed, configured, and working correctly, and I'd hate to have to go through that again if there's another way of finding out.
Thanks,
David
Background: After four months of use, my new HP Laptop 17 has been showing numerous errors on the D: drive, a 2TB SSD. The computer was upgraded, at purchase time, from 256GB C: drive and 1TB HDD drive to 2TB C: drive (NVme) and 2TB D: drive (SATA SSD). On February 16, after no changes on my part to the software, it became very laggy, and eventually the drive developed bad blocks and periodically disappeared from File Explorer and then reappeared. The supplier shipped me a new non-name 2TB drive, which immediately displayed many delayed-write errors. At the same time, the computer stopped taking a charge.
I shipped it back to the supplier, who gave me a new AC adapter and said they could see no issue with the computer but wanted to wipe my C drive. I persuaded them to ship it back with the original C: and D: drives so that if I needed to send it back to HP, it would have the original equipment.
Question 1: I'm currently testing that configuration and haven't seen any disk errors or lagging. Next, I'll put the 2TB SSD secondary drive back in the computer, re-initialize and re-format that drive, and see if it continues to fail. If it does, does this likely mean that the supplier shipped me two bad 2TB secondary drives, or that a defect on the motherboard allows it to handle an HDD drive but not the faster SDD drive?
Question 2: If the drive formats and loads files correctly, but fails again when I re-install my 2TB boot drive, how can I distinguish between a hardware issue with that drive and a Windows error without starting from scratch with Windows? It took me weeks to get everything installed, configured, and working correctly, and I'd hate to have to go through that again if there's another way of finding out.
Thanks,
David
- Windows Build/Version
- Windows 11 Pro (with whatever the most recent updates were prior to 2/16/24)
Last edited:
My Computers
System One System Two
-
- OS
- Windows 11 Pro, 23H2, Build 22631.4317
- Computer type
- Laptop
- Manufacturer/Model
- HP
- CPU
- i7-1355U
- Motherboard
- HP
- Memory
- 64GB
- Graphics Card(s)
- Intel IRIS 1GB
- Sound Card
- Realtek (internal)
- Monitor(s) Displays
- Stock and external 27" Acer monitor
- Screen Resolution
- 1080p
- Hard Drives
- m.2 2TB (Windows), 2TB SATA SSD (Data)
- PSU
- Stock
- Case
- Stock
- Cooling
- Stock
- Keyboard
- Stock and external HP keyboard
- Mouse
- Trackpad and external Logitech wired mouse
- Internet Speed
- FIOS 1GB
- Browser
- Chrome, Edge, Brave, Opera, Firefox
- Antivirus
- Microsoft Defender
- Other Info
- 2TB Samsung 990 Pro, 2TB Samsung 870 EVO
-
- Operating System
- Windows 10
- Computer type
- Laptop
- Manufacturer/Model
- Dell Inspiron 5770
- CPU
- Intel i7-8550U
- Motherboard
- Dell
- Memory
- 32GB
- Graphics card(s)
- AMD Radeon 530
- Sound Card
- Realtek
- Monitor(s) Displays
- Laptop screen
- Screen Resolution
- 1920x1080
- Hard Drives
- 256GB Samsung SDD, 2TB Western Digital HDD
- Mouse
- Logitech wired
- Keyboard
- Arteck wireless
- Internet Speed
- FIOS 1GB
- Browser
- Chrome, Edge
- Antivirus
- Microsoft Defender