Delayed write errors and bad blocks on secondary internal drive


dbookbinder

Active member
Member
Local time
12:50 AM
Posts
75
OS
Windows 11
I need help troubleshooting an issue that has disabled my new computer and determining whether the problem is hardware or software, and original configuration or new boot and/or secondary drives

Background: After four months of use, my new HP Laptop 17 has been showing numerous errors on the D: drive, a 2TB SSD. The computer was upgraded, at purchase time, from 256GB C: drive and 1TB HDD drive to 2TB C: drive (NVme) and 2TB D: drive (SATA SSD). On February 16, after no changes on my part to the software, it became very laggy, and eventually the drive developed bad blocks and periodically disappeared from File Explorer and then reappeared. The supplier shipped me a new non-name 2TB drive, which immediately displayed many delayed-write errors. At the same time, the computer stopped taking a charge.

I shipped it back to the supplier, who gave me a new AC adapter and said they could see no issue with the computer but wanted to wipe my C drive. I persuaded them to ship it back with the original C: and D: drives so that if I needed to send it back to HP, it would have the original equipment.

Question 1: I'm currently testing that configuration and haven't seen any disk errors or lagging. Next, I'll put the 2TB SSD secondary drive back in the computer, re-initialize and re-format that drive, and see if it continues to fail. If it does, does this likely mean that the supplier shipped me two bad 2TB secondary drives, or that a defect on the motherboard allows it to handle an HDD drive but not the faster SDD drive?

Question 2: If the drive formats and loads files correctly, but fails again when I re-install my 2TB boot drive, how can I distinguish between a hardware issue with that drive and a Windows error without starting from scratch with Windows? It took me weeks to get everything installed, configured, and working correctly, and I'd hate to have to go through that again if there's another way of finding out.

Thanks,
David
 
Windows Build/Version
Windows 11 Pro (with whatever the most recent updates were prior to 2/16/24)
Last edited:

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    i7-1355U
    Motherboard
    HP
    Memory
    64GB
    Graphics Card(s)
    Intel IRIS 1GB
    Sound Card
    Realtek (internal)
    Monitor(s) Displays
    Stock and external 27" Acer monitor
    Screen Resolution
    1080p
    Hard Drives
    NVme 2TB (Windows), 2TB SSD
    PSU
    Stock
    Case
    Stock
    Cooling
    Stock
    Keyboard
    Stock and external HP keyboard
    Mouse
    Trackpad and external Logitech wired mouse
    Internet Speed
    FIOS 1GB
    Browser
    Chrome, Edge, Brave
    Antivirus
    Microsoft Defender
    Other Info
    2TB Samsung 990 Pro, 2TB Samsung 870 EVO
  • Operating System
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 5770
    CPU
    Intel i7-8550U
    Motherboard
    Dell
    Memory
    32GB
    Graphics card(s)
    AMD Radeon 530
    Sound Card
    Realtek
    Monitor(s) Displays
    Laptop screen
    Screen Resolution
    1920x1080
    Hard Drives
    256GB Samsung SDD, 2TB Western Digital HDD
    Mouse
    Logitech wired
    Keyboard
    Arteck wireless
    Internet Speed
    FIOS 1GB
    Browser
    Chrome, Edge
    Antivirus
    Microsoft Defender
@dbookbinder,

Hi David and welcome,
You might want to provide more specs regarding your laptop.
The motherboard model, the type of power unit and how the 2nd SSD is connected to your board.
It is possible that insufficient wattage is causing the errors but this is speculation at this time.
 

My Computers

System One System Two

  • OS
    Win11 All /Debian/Arch
    Computer type
    Laptop
    Manufacturer/Model
    ASUSTeK COMPUTER INC. TUF Gaming FX705GM
    CPU
    2.20 gigahertz Intel i7-8750H Hyper-threaded 12 cores
    Motherboard
    ASUSTeK COMPUTER INC. FX705GM 1.0
    Memory
    24428 Megabytes
    Graphics Card(s)
    Intel(R) UHD Graphics 630 / NVIDIA GeForce GTX 1060
    Sound Card
    Intel(R) Display Audio / Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (17.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9
    Hard Drives
    2 SSD SATA/NVM Express 1.3
    WDS500G2B0A-00SM50 500.1 GB
    WDCSDAPNUW-1002 256 GB
    PSU
    19V DC 6.32 A 120 W
    Cooling
    Dual Fans
    Mouse
    MS Bluetooth
    Internet Speed
    Fiber 1GB Cox -us & ADSL Bouygues -fr
    Browser
    Edge Canary- Firefox Nightly
    Antivirus
    Windows Defender
    Other Info
    VMs of Windows 11 stable/Beta/Dev/Canary
    VM of XeroLinux- Arch based & Debian 12
  • Operating System
    Windows 11 Insider Canary
    Computer type
    Laptop
    Manufacturer/Model
    ASUS X751BP
    CPU
    AMD Dual Core A6-9220
    Motherboard
    ASUS
    Memory
    8 GB
    Graphics card(s)
    AMD Radeon R5 M420
    Sound Card
    Realtek
    Monitor(s) Displays
    17.3
    Screen Resolution
    1600X900 16:9
    Hard Drives
    1TB 5400RPM
It's an HP Laptop 17 cn model, motherboard by HP, drive connected to the motherboard by SATA ribbon cable. Beyond that, HP's system information utility doesn't say. The system powers the temporary HDD drive I now have installed and so far, after nearly filling it with data, no errors.

The AC power adapter did stop functioning a couple of weeks after these issues started to develop, but because I keep the computer plugged in most of the time, the battery would have taken over if it was somehow failing intermittently, so this seems like an unlikely (but I guess not impossible) cause.
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    i7-1355U
    Motherboard
    HP
    Memory
    64GB
    Graphics Card(s)
    Intel IRIS 1GB
    Sound Card
    Realtek (internal)
    Monitor(s) Displays
    Stock and external 27" Acer monitor
    Screen Resolution
    1080p
    Hard Drives
    NVme 2TB (Windows), 2TB SSD
    PSU
    Stock
    Case
    Stock
    Cooling
    Stock
    Keyboard
    Stock and external HP keyboard
    Mouse
    Trackpad and external Logitech wired mouse
    Internet Speed
    FIOS 1GB
    Browser
    Chrome, Edge, Brave
    Antivirus
    Microsoft Defender
    Other Info
    2TB Samsung 990 Pro, 2TB Samsung 870 EVO
  • Operating System
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 5770
    CPU
    Intel i7-8550U
    Motherboard
    Dell
    Memory
    32GB
    Graphics card(s)
    AMD Radeon 530
    Sound Card
    Realtek
    Monitor(s) Displays
    Laptop screen
    Screen Resolution
    1920x1080
    Hard Drives
    256GB Samsung SDD, 2TB Western Digital HDD
    Mouse
    Logitech wired
    Keyboard
    Arteck wireless
    Internet Speed
    FIOS 1GB
    Browser
    Chrome, Edge
    Antivirus
    Microsoft Defender
The computer was upgraded, at purchase time, from 256GB C: drive and 1TB HDD drive to 2TB C: drive (NVme) and 2TB D: drive (SATA SSD)
I'm assuming this upgrade was done by a third party vender. Correct? What brand/model drives did this vender install originally? Are they no name too? I'm questioning since you say he sent you a no-name drive. I would think that any reputable vender would allow the customer to choose their replacement components. I know the drive HP put in the laptop at the factory was not a no name drive.
Any of the name brand drive manufacturers have a great warranty on their products, Chinese no-name drive probably none unless the vender offers you one..
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3593
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
When I bought the computer, I didn't realize how easy it is to install drives in a laptop (or that you could do it without violating the warranty), and also didn't know until just now that some vendors allow you to choose the drives you want installed.

I didn't recognize the name of the initial SSD drive they installed, and all I recall is that the first letters of the manufacturer ID started with FM. The replacement is definitely a Chinese no-name drive. The vendor warranties the computer for two years, which includes problems with the HP-supplied hardware after the HP warranty expires. They are responsive, which is good, but this thing has been a time sink for the last two weeks, and I'm still not sure how to fully define where the errors are coming from. I just did a file compare on about 1TB of image files I loaded onto the stock HDD and saw some paging errors on the USB drive but not on the HDD. There were no corrupted files. So it appears that the stock HP products are okay, and the problem is either with the secondary drive or a software issue on the 2TB boot drive I have temporarily swapped out for the stock 256GB drive.

I also see that Windows update detected an updated driver for the USB drive when I checked while the drive was plugged in, so that may account for the paging errors.
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    i7-1355U
    Motherboard
    HP
    Memory
    64GB
    Graphics Card(s)
    Intel IRIS 1GB
    Sound Card
    Realtek (internal)
    Monitor(s) Displays
    Stock and external 27" Acer monitor
    Screen Resolution
    1080p
    Hard Drives
    NVme 2TB (Windows), 2TB SSD
    PSU
    Stock
    Case
    Stock
    Cooling
    Stock
    Keyboard
    Stock and external HP keyboard
    Mouse
    Trackpad and external Logitech wired mouse
    Internet Speed
    FIOS 1GB
    Browser
    Chrome, Edge, Brave
    Antivirus
    Microsoft Defender
    Other Info
    2TB Samsung 990 Pro, 2TB Samsung 870 EVO
  • Operating System
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 5770
    CPU
    Intel i7-8550U
    Motherboard
    Dell
    Memory
    32GB
    Graphics card(s)
    AMD Radeon 530
    Sound Card
    Realtek
    Monitor(s) Displays
    Laptop screen
    Screen Resolution
    1920x1080
    Hard Drives
    256GB Samsung SDD, 2TB Western Digital HDD
    Mouse
    Logitech wired
    Keyboard
    Arteck wireless
    Internet Speed
    FIOS 1GB
    Browser
    Chrome, Edge
    Antivirus
    Microsoft Defender
Figured it out. It's the drive. The first drive lasted four months of light use, the second failed out of the box -- I suspect it's actually a fake, as it failed at precisely 111GB twice.

I'm asking for a refund of the retail price of a drive and I'll buy a Crucial, Samsung, WD or some other name brand. Weighing whether to report them. Thanks for your help.
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    i7-1355U
    Motherboard
    HP
    Memory
    64GB
    Graphics Card(s)
    Intel IRIS 1GB
    Sound Card
    Realtek (internal)
    Monitor(s) Displays
    Stock and external 27" Acer monitor
    Screen Resolution
    1080p
    Hard Drives
    NVme 2TB (Windows), 2TB SSD
    PSU
    Stock
    Case
    Stock
    Cooling
    Stock
    Keyboard
    Stock and external HP keyboard
    Mouse
    Trackpad and external Logitech wired mouse
    Internet Speed
    FIOS 1GB
    Browser
    Chrome, Edge, Brave
    Antivirus
    Microsoft Defender
    Other Info
    2TB Samsung 990 Pro, 2TB Samsung 870 EVO
  • Operating System
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 5770
    CPU
    Intel i7-8550U
    Motherboard
    Dell
    Memory
    32GB
    Graphics card(s)
    AMD Radeon 530
    Sound Card
    Realtek
    Monitor(s) Displays
    Laptop screen
    Screen Resolution
    1920x1080
    Hard Drives
    256GB Samsung SDD, 2TB Western Digital HDD
    Mouse
    Logitech wired
    Keyboard
    Arteck wireless
    Internet Speed
    FIOS 1GB
    Browser
    Chrome, Edge
    Antivirus
    Microsoft Defender

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Yes, that's what I did, and also their UEFI scans. However, they didn't pick up the disk errors. Chkdsk /r did, and trying to copy large amounts of data to the drive and then verifying it did. The drive replacement actually seems to be a fake 2 TB drive. It bombed at precisely 111 GB twice, yet SMART showed no issues.
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    i7-1355U
    Motherboard
    HP
    Memory
    64GB
    Graphics Card(s)
    Intel IRIS 1GB
    Sound Card
    Realtek (internal)
    Monitor(s) Displays
    Stock and external 27" Acer monitor
    Screen Resolution
    1080p
    Hard Drives
    NVme 2TB (Windows), 2TB SSD
    PSU
    Stock
    Case
    Stock
    Cooling
    Stock
    Keyboard
    Stock and external HP keyboard
    Mouse
    Trackpad and external Logitech wired mouse
    Internet Speed
    FIOS 1GB
    Browser
    Chrome, Edge, Brave
    Antivirus
    Microsoft Defender
    Other Info
    2TB Samsung 990 Pro, 2TB Samsung 870 EVO
  • Operating System
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 5770
    CPU
    Intel i7-8550U
    Motherboard
    Dell
    Memory
    32GB
    Graphics card(s)
    AMD Radeon 530
    Sound Card
    Realtek
    Monitor(s) Displays
    Laptop screen
    Screen Resolution
    1920x1080
    Hard Drives
    256GB Samsung SDD, 2TB Western Digital HDD
    Mouse
    Logitech wired
    Keyboard
    Arteck wireless
    Internet Speed
    FIOS 1GB
    Browser
    Chrome, Edge
    Antivirus
    Microsoft Defender
Please run the V2 log collector > post a share link into this thread using one drive, drop box, or google drive




There are multiple types of drive tests.

One test may display pass while another may display fail.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Thanks, I'm sure this will be useful in the future, but I have already identified the current problem: a defective or fake cheap Chinese SSD drive the supplier installed and then replaced with a second cheap Chinese drive. The first drive started to fail after four months. They replaced it with a second cheap drive that was defective (or fake) right out of the box.

I know this because I persuaded them to send me the HP-supplied boot and secondary drives and I installed them. Using a fresh Windows install on the original boot drive, I copied 1TB of data to the original secondary drive with no errors. These tests would seem to rule out a software, cable, or motherboard issue. Then I re-installed the supplier's replacement drive and it failed at exactly the same place, 111 GB (of 2TB). Multiple disk errors appeared in the log, and then the backup/restore program reported a non-existent disk.

Although it's still possible there's an issue with my original Windows installation, I can't determine that until I have a new, name-brand secondary drive, which I have requested. If there are continuing issues, I'll run the script or program you pointed me to and post it here.
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    i7-1355U
    Motherboard
    HP
    Memory
    64GB
    Graphics Card(s)
    Intel IRIS 1GB
    Sound Card
    Realtek (internal)
    Monitor(s) Displays
    Stock and external 27" Acer monitor
    Screen Resolution
    1080p
    Hard Drives
    NVme 2TB (Windows), 2TB SSD
    PSU
    Stock
    Case
    Stock
    Cooling
    Stock
    Keyboard
    Stock and external HP keyboard
    Mouse
    Trackpad and external Logitech wired mouse
    Internet Speed
    FIOS 1GB
    Browser
    Chrome, Edge, Brave
    Antivirus
    Microsoft Defender
    Other Info
    2TB Samsung 990 Pro, 2TB Samsung 870 EVO
  • Operating System
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 5770
    CPU
    Intel i7-8550U
    Motherboard
    Dell
    Memory
    32GB
    Graphics card(s)
    AMD Radeon 530
    Sound Card
    Realtek
    Monitor(s) Displays
    Laptop screen
    Screen Resolution
    1920x1080
    Hard Drives
    256GB Samsung SDD, 2TB Western Digital HDD
    Mouse
    Logitech wired
    Keyboard
    Arteck wireless
    Internet Speed
    FIOS 1GB
    Browser
    Chrome, Edge
    Antivirus
    Microsoft Defender
If you run the log collector it will collect files which may have information on the drives.
What was of interest was whether Windows had or had not reported errors or warnings.
It 's only a 30d look back.
What type of disk errors were reported?
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
I saw multiple delayed-write errors in the System log, and then FreeFileSync quit at 111GB, just as Retrospect had in an earlier attempt to restore data to the drive.

I just checked today, and now the drive is no longer visible in File Explorer, Device Manager lists it as an Unknown device, and Disk Management can't initialize it. A YouTube video I watched identified exactly this scenario, where fake drive manufacturers put about 110GB of real storage in the drive and then rewrite the controllers to show the full size and no SMART errors. AIDA64 can't find it, nor can CrystalDiskInfo.

It's a dead, fake drive. Now I have to get the supplier to rebate me the cost of a new, reliable drive from Samsung, Crucial, or the equivalent. If there are problems after I put a known good drive in, I'll be back on this thread, but I don't think that will happen, based on how the computer did in my tests with the stock drives.
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    i7-1355U
    Motherboard
    HP
    Memory
    64GB
    Graphics Card(s)
    Intel IRIS 1GB
    Sound Card
    Realtek (internal)
    Monitor(s) Displays
    Stock and external 27" Acer monitor
    Screen Resolution
    1080p
    Hard Drives
    NVme 2TB (Windows), 2TB SSD
    PSU
    Stock
    Case
    Stock
    Cooling
    Stock
    Keyboard
    Stock and external HP keyboard
    Mouse
    Trackpad and external Logitech wired mouse
    Internet Speed
    FIOS 1GB
    Browser
    Chrome, Edge, Brave
    Antivirus
    Microsoft Defender
    Other Info
    2TB Samsung 990 Pro, 2TB Samsung 870 EVO
  • Operating System
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 5770
    CPU
    Intel i7-8550U
    Motherboard
    Dell
    Memory
    32GB
    Graphics card(s)
    AMD Radeon 530
    Sound Card
    Realtek
    Monitor(s) Displays
    Laptop screen
    Screen Resolution
    1920x1080
    Hard Drives
    256GB Samsung SDD, 2TB Western Digital HDD
    Mouse
    Logitech wired
    Keyboard
    Arteck wireless
    Internet Speed
    FIOS 1GB
    Browser
    Chrome, Edge
    Antivirus
    Microsoft Defender

Latest Support Threads

Back
Top Bottom