Dell OptiPlex 755 in last 2 weeks has started blue screen, mostly within minute or 2 of reboot

sdowney717 · May 16, 2024

It has been running win11 fine for years. Doing every update too.
I reseated the memory and video card.

I ran windows memory test, which said it would show results on restarting, but I find it useless as I came back and the PC was halted, stuck again.
I did watch it till it got to 5% finished with no errors, then left, came back to a jammed PC.
Sometimes it blue screens, and sometimes it just jams, no mouse, no keyboard usable.

Any ideas on what happened? or how to fix?
If you leave it in the bios setup page, there is no issue.

It has an add on PCIE NVidia card.
Another thing it was doing, before the blue screen, it started having NIC issues, windows would say no drivers installed.
NIC is an onboard chip. I looked at the back and the NIC lights were blinking as normal, as they usually look when windows said that.

sdowney717 · May 16, 2024

I also noticed the CPU fan speed starts to build up before it jams up and blue screens.

Wife rebooted and it has stayed up long enough for windows box pop up to say no memory errors were detected or found or something.
Then within a minute of that it just blue screened.

sdowney717 · May 16, 2024

Speakers just started beeping out like morse code.
And the mouse is jerking and jumping, not fully responding.
Keyboard light can turn off and on when pressing cap lock.

sdowney717 · May 16, 2024

I went into the bios and turned off the internal NIC card.
Rebooted and the PC is staying on so far the last 5 minutes, with no problem, and of course no internet.

How well does a USB NIC card work?

FreeBooter · May 16, 2024

Is the blue screen shows which driver causing the error message.

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...

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RJARRRPCGP · May 16, 2024

sdowney717 said:
I ran windows memory test, which said it would show results on restarting, but I find it useless as I came back and the PC was halted, stuck again.

OK, so you reseated the RAM. IIRC, I saw those symptoms before, because the RAM wasn't seated properly. (It happened with socket AM2, Athlon X2 4000+, (IIRC) and Windows Vista, back in 2009 or 2010) (in that case, Windows gave bugcheck code 0x0000008E, IIRC)

I feel old, LOL.

sdowney717 · May 17, 2024

FreeBooter said:
Is the blue screen shows which driver causing the error message.

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...

www.elevenforum.com

Screen does not stay there long enough to read much info, only like a second

sdowney717 · May 17, 2024

Been busy, got back to it, and it is still locking up even with a disabled NIC
Put a usb wireless on it.

I have noticed the cpu fan is acting very different from when it worked fine with no lock up..
The fan spins faster and faster and faster, and the system then locks.

Before you never noticed any fan noise.
That seems to point to heat buildup in the CPU.

I need to pull the CPU.

Is it possible windows 11 OS on an update did something that the core2quad got affected?

Or is something running that should not be?

Does CPU id program tell you cpu temps?

sdowney717 · May 17, 2024

I am thinking to do a repair install on the OS, reinstall but keep files and folders.

We restarted it this am about 15 times.
The blue screen never stays long enough to read it.
Something about 'sorry there are some errors, we need to restart' or something'
And then in a flash blue screen is gone and it reboots the PC

zbook · May 17, 2024

Please reboot into safe mode:

Boot to Safe Mode in Windows 11

This tutorial will show you how to boot Windows 11 into normal mode, Safe Mode, Safe Mode with Networking, or Safe Mode with Command Prompt. Safe mode starts Windows in a basic state, using a limited set of files and drivers. If a problem doesn't happen in safe mode, this means that default...

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Report stability / instability while in safe mode.

sdowney717 · May 17, 2024

zbook said:
Please reboot into safe mode:

Boot to Safe Mode in Windows 11

This tutorial will show you how to boot Windows 11 into normal mode, Safe Mode, Safe Mode with Networking, or Safe Mode with Command Prompt. Safe mode starts Windows in a basic state, using a limited set of files and drivers. If a problem doesn't happen in safe mode, this means that default...

www.elevenforum.com

Report stability / instability while in safe mode.

well, usinf option 9 of Brink's tutorial for how boot to advanced options, I slected boot to command prompt.
Then ran SFC /scannow
Started a scan and within a minute, bluescreened.
Barely got to read message, it said like

'RCL GT zero at system service', then it rebooted.

sdowney717 · May 17, 2024

zbook said:
Please reboot into safe mode:

Boot to Safe Mode in Windows 11

This tutorial will show you how to boot Windows 11 into normal mode, Safe Mode, Safe Mode with Networking, or Safe Mode with Command Prompt. Safe mode starts Windows in a basic state, using a limited set of files and drivers. If a problem doesn't happen in safe mode, this means that default...

www.elevenforum.com

Report stability / instability while in safe mode.

ok, got into safe mode
Running SFC now.
so far no crash

I was wondering if the Samsung EVO 860 has corrupted itself?
I already exchanged another one which went bad.

sdowney717 · May 17, 2024

SFC is not progressing stuck a 7%
Even though mouse moves and keyboard cap lock light can switch off and on. Nothing runs when clicked.

sdowney717 · May 17, 2024

I may pull the drive, put in another PC and run Samsung Magician on it to scan for errors.

After the first bad experience with EV0 860, I am primed to think this one's going south.
Samsung exchanged one for me before.

zbook · May 17, 2024

In safe mode please run the V2 log collector and post a share link into the newest post.

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...

www.elevenforum.com

sdowney717 · May 18, 2024

zbook said:
In safe mode please run the V2 log collector and post a share link into the newest post.

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...

www.elevenforum.com

Hi, it won't run long enough in safe mode to do that.

I pulled a win11 drive from another PC and it also halts-dies.

Right now I am running the DELL onboard system check in the bios. it's doing a mem check right now.
Since it's a rainy day and cant work outside, I can spend a little time with it.

sdowney717 · May 18, 2024

I think I discovered the problem. A bad memory stick
While running the extended mem test in the DELL bios, it quit running, locked up.
I have 4 sticks all DELL memory. 2-2gb and 2-1gb sticks, 6gb total.
Will pull one and test again.

sdowney717 · May 18, 2024

I put 2 2gb back in and the bios started beeping at me, so found out that 1 of the 2gb memory sticks is bad, says Hynix, and Dell part numbers on it. I don't suppose it has any warrantee any more.

Put in 4gb total and am rerunning the DELL memtest

zbook · May 18, 2024

Once there is some computer stability using just one or two RAM modules please run V2 in normal boot and post a share link into the newest post.

sdowney717 · May 18, 2024

Whoever designed stop code errors should be shot.
Do they just appear for about 2-3 seconds for you and then the PC reboots?
It is impossible to figure out what they say in such a short time.

I had 2 bad mem sticks, now down to 3gb. I read win 11 needs 4gb to run?
It boots win and within a few minutes, whamo blue screen, but its too fast to read.
Maybe I should try a cell phone video to freeze the image!
I have noticed the errors are often different looking messages, what ever it is saying.

I had to put a drive from another 11 PC to get it too boot as the original samsung EVO is seriously messed up and it often refuse even to boot with it.

I can get online for a few minutes with the different drive. Will 3gb ram cause it to shut down with a blue screen?
If so might be worth buying new memory to get back to 6 or 8gb.

Dell OptiPlex 755 in last 2 weeks has started blue screen, mostly within minute or 2 of reboot

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